Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.2  
Service
4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Probably Our Best Car Buying Experience Ever

By ScottA on 10/2/2018 at 5:16 PM. Helped by Ty Rowton, Fred Statham.

We drove from Topeka to Matt Ford in Buckner to look at a used truck they had listed online. The condition in person was even better than the pictures could even show. My wife had talked with Ty on the phone and he guaranteed if we drove from Topeka to see the truck it would still be there we had first shot at it. The truck was in great condition and priced fairly. Our experience with Ty and with Fred was stress free and enjoyable. I would definitely recommend the dealership and both of them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST SERVICE DEPARTMENT!!

By Debbie Howard on 7/12/2018 at 10:39 PM. Helped by Brent Davidson.

I have been to this dealership a few times for service and you can't get better customer service. Brent Davidson is awesome. I wouldn't trust anyone but him with my car. He goes above and beyond to make his customers happy. Thank you Brent for all your help!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Failed to set reasonable expectations update

By Customer service enthusiast on 2/17/2018 at 2:17 PM. Helped by Multiple contacts.

Updating my prior post. I would take away all stars if possible. Dealership provided me a loaner so I could complete some errands while they kept my car all day. I returned at the agreed upon time just before close and to my suprise my car had not moved. Advisor confirmed they didn't even touch my car despite my appointment first thing that morning and my part being in stock. No explanation given just more empty promises. Worst service experience I have ever had. How can I even rate their service that they failed to provide after two visits.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST DEALERSHIP I’VE EVER BEEN TO!!!

By Stacie123 on 11/27/2017 at 10:52 PM. Helped by Mike Howell and Geoff Barker.

I had the best experience with Matt Ford!! From the time I walked in, everyone there treated me like I was part of their family and when I left I truly felt like we were family!! I had the pleasure of working with salesman Mike Howell, he really took the time with me to make sure I was getting everything I wanted and needed in a car!! Mike and everyone there at Matt Ford are so down to earth and I can’t thank them all enough for making my experience at Matt Ford such an amazing experience and one that I will never forget!! I would highly recommend Matt Ford to everyone I know because you will be treated like you’re part of their family!! Thank you all at Matt Ford so much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great :)

By janetc70 on 9/29/2017 at 3:36 PM. Helped by Kevin, Brent.

A very friendly and down home experience. They actually took extra time, that in my opinion a larger dealership does not. The work was done quickly & professionally. Could have not asked for a better service team with Kevin & Brent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Mendy1263 on 9/22/2017 at 10:02 PM. Helped by Kevin.

Kevin in the service department helped me out with my son's Escape. He was very professional, understanding and easy to work with. I highly recommend Matt Ford. Ask for Kevin if you need your car repaired! He was extremely Efficient and Kind!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!! Friendly people!!!

By Lillianah on 8/10/2017 at 3:38 PM. Helped by Christian Salazar.

Mattford dealership is a very friendly and professional atmosphere! They completed our service quickly. And they did a wonderful job! I will definitely be coming back here for all my car needs. Shout out to Christian Salazar! He rocks!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Joe Luke on 6/30/2017 at 12:57 PM. Helped by Mike Howell.

Thanks for a great experience, Mike Howell and the Matt Ford Sales group! Mike was extremely helpful and courteous during the purchase of our new Ford F-250. Any concerns that we had were resolved promptly. I would certainly buy from this dealership again and would recommend it to all!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Matt Blair and Laurie

By Amos on 2/25/2017 at 10:24 PM. Helped by Matt Blair.

Laurie at the front desk was super nice. Matt Blair, salesman, was also very nice and knowledgeable for a new salesperson. My wife and I love our 2017 Infinite Escape so far as we have only had it for 5 days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at Matt Fors

By Sdavis on 11/17/2016 at 3:38 AM. Helped by Brent Davidson.

Thanks For taking such good care of my vehicle. My concerns were resolved the first time and completely fixed. Thanks to the new service manager Brent Davidson for being there as you were so nice and made me feel at ease

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By megannoele on 11/14/2016 at 11:54 PM. Helped by Mike Howell.

Working with Mike Howell and the Matt Ford Company was a wonderful experience. Mike was extremely helpful and courteous and made car shopping an ease. I will certainly buy from this dealership again and would recommend it to all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchased a 2014 preowned fusion

By sissy on 10/29/2016 at 4:04 PM. Helped by Jerry, Fred Mike.

Thank you to Mike Howell the salesman for all of his help in buying this car. Great salesman! Great job in showing me all the features on the car. I am very happy with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By wolfwerks on 9/30/2016 at 7:04 PM. Helped by Mike Howell.

I recently purchased a used Explorer and could not be happier with the experience. The salesman, Mike Howell, was great to work with. He was very knowledgeable and put me under no pressure. I will definitely be back when in the market for another vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford F-150

By Cody Beyers on 9/9/2016 at 2:33 AM.

I was in the market for a new truck back in July and I noticed that Matt Ford had a great selection of used trucks. I was greeted promptly by Josh Drummond, and he worked with me to get me the right truck. He let me test drive about 5 trucks, talked to me about pros and cons of each truck, and helped me find the one that was going to be best suited for me. He was always up-front with me about what to expect. Didn't try to hide anything or be sneaky. He's exactly what you would want in somebody that is selling you a vehicle. If you're looking for a new car, so see Josh and the team at Matt Ford Sales!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Explorer

By Redhappy on 9/7/2016 at 3:10 AM.

I had been looking for a red Ford Exlporer. When I looked online I found one at Matt Ford in Buckner, Mo. I thought where is Buckner Mo! We went to the dealership. My first impression was this place is really small and I can't believe they have a red Ford Explorer here! A salesman named Josh Drummond came out and introduced himself. My husband and I liked him immediately. He was very personable. After taking the Explorer for a test drive we decided to buy it. We were trading a vehicle in. We were worried that we would have fight to get the Explorer for the price that we wanted and the price that we wanted for our trade in. That did not happen.Josh along with the other staff were so easy to deal with. They were not pushy at all! We got exactly what we were wanting for the price that we wanted! When we left we felt like we had make a friend with Josh. We would definitely go back to Matt Ford and trade with Josh!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F 150

By maryd14 on 9/3/2016 at 3:12 PM.

I've never failed to be impressed with this dealership and the way they make sure that I'm satisfied with my purchase and experience. The relaxed, no pressure way of doing business makes me feel comfortable and not rushed. From looking, to buying, from the paperwork and service, I rate Matt Ford with the highest rating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, efficient, open communication, friendly, good pricing

By Richard Melichar on 9/3/2016 at 1:19 PM.

Josh Drummond was superb in all aspects of the buying process! I will return. He is friendly, courteous, quickly responsive, and efficient. Thanks again for your help sir!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great sales experience!

By etorres418 on 8/29/2016 at 1:23 AM. Helped by Ryan, Geoff, Jeremy.

This was my second out-of-state vehicle purchase from Matt Ford. With the help of Ryan Matt and Geoff, they were able to get my "new to me" Jeep Grand Cherokee just as I wanted! The finance portion ran smoothly and my vehicle was delivered in pristine condition! Thank you again to the Matt Ford Sales team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience!!!

By Jeremy B on 8/15/2016 at 2:41 PM. Helped by Josh Drummond.

Bought my new 2016 F-150 from Josh Drummond at Matt Ford. Josh was very knowledgeable about the inventory answering all of my questions. He made the whole process quick and easy the way buying a vehicle should be. I cant say enough good things about Josh and the guys at Matt Ford. I would recommend anyone looking for a new vehicle and more importantly a great to deal to give Josh a call.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with awesome salesman

By Kcjbird on 7/8/2016 at 1:57 AM. Helped by Josh Drummond.

If you are looking for a honest and pleasant experience when buying a Ford, go see Josh. He is a great guy! He gave us a honest deal and made the experience fun! I will definitely go back!

I would recommend this dealer.