Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

What a bunch of thieves!

By Dissatisfaction guaranteed on 8/3/2018 at 6:22 PM. Helped by Fleet Service.

Charge for things you don’t ask for charge for stuff they don’t do very unfriendly not a professional establishment will never go back

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place to Buy A Car

By Craftysan on 8/1/2018 at 6:31 PM. Helped by Eddie, Spencer, Don(I think).

I got excellent customer service. They worked with my credit issues, and got me a great financing deal on the car that I wanted. Eddie eas the greatest!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly

By Newcar2017 on 7/31/2018 at 10:04 PM. Helped by I don't remember her name, young. Front desk at Matthews Ford in B A, OK..

The girl in the quick service, explained everything and helped me out. She didn't make me feel like I was stupid as this was my first time to experience this process with a new vehicle. In my career I understand customer service and I appreciate the great customer service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Mike Everett on 7/28/2018 at 9:27 PM. Helped by Dillion Juby.

We have purchased four vehicles from Mathews and they have always been good to us. We would recommend anyone looking for a new or used vehicles to go check with Mathews first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job, was ready before end of day

By Bluebell7 on 7/11/2018 at 5:29 PM. Helped by Steven Eaves,Kevin Jordan,Mike Flippin.

Everyone was very helpful and explained everything about the repair. The work was also done much sooner than expected. Thank You and The whole service department great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Helpful and thorough

By Fieldfamily on 7/24/2018 at 9:53 PM. Helped by Steve (forgot last name), Kevin Jordan.

Kevin Jordan has always been great to deal with over the years. He's moved onto service manager and still is hands on as much as possible but since then I have started using Steve and it has been a nice transition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Monica Elias shoulder be Employee of the Year!

By Karen T on 7/21/2018 at 10:19 PM. Helped by Monica Elias.

I received the most superb Customer Service Experience due to the outstanding Customer Service skills exhibited by Monica Elias. She was very patient and took the time to review my Vehicle’s service history with me and thoroughly explained what was needed to keep my vehicle in top shape! I’m looking forward to returning my vehicle for it’s next scheduled service because I feel I’m in good hands as long as Ms Elias is involved! Also it wasn’t just me, I observed that she was just as efficient and friendly with all the other customers that she interacted with while I sat and awaited my vehicle’s maintenance service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good

By Mstew#1 on 7/20/2018 at 10:06 PM. Helped by Scott Murr, Chet Pitt.

Salesman was very knowledgeable of vehicle. Helpful in setting up system. Thorough in explaining vehicle. Patient when we asked questions and answering them more than once if we didn't understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely the best service and best dealership

By rcleaves on 7/10/2018 at 9:21 PM. Helped by Mike Couch.

Quick service Thorough Friendly I would recommend this dealership to everyone. I always enjoy coming here. Mike Couch is a wealth of knowledge and always guides me through the process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Dept

By rlynn on 7/9/2018 at 4:48 PM. Helped by Jordan Reynolds.

I felt completely comfortable and relaxed during my purchase process. Jordan Reynolds is a great salesman. He represents Matthews Ford very well. He was very professional and concerned about my satisfaction with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Relationship built on TRUST!

By Hogdoug56 on 7/5/2018 at 5:15 PM. Helped by Brian Ross, Scott Murr.

I came to Matthews as a new customer. I dealt with Brian Ross and Scott Murr during my visit. I couldn't be happier with the service they provided. They both were very professional, honest and easy to work with. I now feel as though I can call either of them up and know that they will treat me honestly and fairly. Because of this I will now use Matthews as my go to dealer when the need for another vehicle comes along.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying an Explorer (Platinum)

By rwcsclark on 6/30/2018 at 6:50 PM. Helped by Scott, Tyler, Mark.

Scott and Tyler were very professional. Tyler rode with us while test driving and was very knowledgeable about the car. Scott continued showing us the multitude of different features on the Explorer. Scott also helped get the price we wanted to pay. Overall, it was an excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXTREAMLY HAPPY

By ldkuhn on 6/29/2018 at 6:07 PM. Helped by Scott Murr & Brian Ross.

Let me start by saying thank you to the to gentleman that I worked with Scott and Brian. I Appreciate everything that you both did right down to the Color that I wanted!! God-bless you and thank you again for everything and you know I will be back!! Sincerely, Lisa Kuhn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience

By Skygayle on 6/29/2018 at 4:09 AM. Helped by Brian.

I totally recommend this place. The people are not pushy like most places very courteous and made me feel comfortable. They went out of their way to be helpful, highly recommend you will be surprised!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By bcmguy on 6/29/2018 at 2:53 AM. Helped by female.

great visit I did not know until the clerk told me our first service was free. She could have charge me but did not. Look forward to our next visit

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Customer Servive Ever

By Shae68 on 6/29/2018 at 2:05 AM. Helped by Service Department/ Management.

Do Not Go To Matthews Ford for Service or Repair Worst Customer Service I feel they are not honest and upfront. It all about the money not the Customer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealership!

By Ford Lover on 6/27/2018 at 5:58 PM. Helped by Jon Lane, Brian Ross.

I have bought 3 vehicles from Matthews Ford with Jon Lane as the salesperson. The atmosphere is calm and peaceful. The general sales manager Brian Ross is exceptional as well. These gentlemen will do whatever it takes to get the vehicle you want at the payment for your budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always take great care of us!

By Satisfied Customer on 6/22/2018 at 7:15 PM. Helped by Brian Ross, Jordan Reynolds.

Thank you to Brain Ross and Jordan Reynolds for making sure the lease experience was painless and keeping me well informed through the process. This is a great dealership to buy from they take care of the customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick lane

By Precious123 on 6/15/2018 at 11:57 PM. Helped by David Gorges.

I have always received excellent & curious service. Fast service and reliable. They make you feel very conferrable . Lobby very clean and conferrable for your waiting time. All the service men were very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The works

By DLotg on 6/8/2018 at 9:46 PM. Helped by Don’t remember.

They were quick to get me checked in and serviced. I got The Works and they have not failed me yet. My C-Max now has 157k milei

I would recommend this dealer.