Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a great experience

By patriceandrews79@live.com on 9/24/2018 at 6:36 PM.

Never, have I walked on to a car lot and had someone actually listen to what I have to say. I found a great deal, a big enough vehicle for my family. Nick and Anthony were great salesmen, and they actually took my needs into consideration.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2015 Challenger purchase

By john_a_rowan on 8/27/2018 at 7:51 PM.

We stopped to look at the Challenger on a whim because is was Sublime Green, which my wife and I both like. The salesperson whom we ended up dealing with throughout our buying experience, LeAnne, was top notch. After answering a couple questions, and joining my wife on a test drive, she then gave us our space to talk, and wasn’t at all pushy. Big Kudos! We came back a day or two later to talk numbers. Leanne then accompanied me on a test drive, and then again gave my wife and I room to talk to each other. The dealership worked with us on the purchase price, as well as our trade in amount, and we then became happy owners of our Sublime Green, Hemi powered, Dodge Challenger. Thank you Matthews Motors, and thank you Leanne! Also, thank you to the gentleman who detailed the car and had it all nice and shiny for us to drive off the lot. He was a real nice guy, and I feel bad for drawing a blank on his name.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome best dealership ever

By troydeininger88 on 8/24/2018 at 9:40 PM.

The only dealership to ever get me approve been trying since I was 18 awesome place great service will refer everyone there great atomophere wonderful people

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME Experience!!

By SandraBD on 8/10/2018 at 4:11 PM.

The experience was great. Thank you Alle Bronner for all your assistance. Allie was very knowledgeable on the vehicles 🚗 walked me right through the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They are like family

By Elliskeswick26 on 8/2/2018 at 8:41 PM.

They are the best dealership I've been to.They treat you like family very friendly, and they have the best deals. Love the employees there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Life changing experience

By Clarissa Campbell on 8/2/2018 at 8:37 PM.

I give a rating of 5 stars which isn't good enough please add a way higher rating for Matthews Motors because they are truly amazing and they stand firm in making your hopes of getting a vehicle a dream come true. They won't stop until you are actually behind the wheel of the car you want...give them a chance I promise you most certainly will not be disappointed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By airrion2 on 7/25/2018 at 7:22 PM.

My experience here was wonderful. They have a great selection of cars and the staff was a pleasure to deal with. Also the warranty is a plus. Low mileage and car fax on hand.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Krystal

By lynette.martin2008 on 7/25/2018 at 12:27 AM.

Was looking for a dependable truck with low miles. Even though my credit wasn't the best, Nick and Allison made sure I went home with the truck I wanted. The customer service was awesome even. I would definitely go back to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest place to purchase in North Carolina!!!

By Mdub on 7/20/2018 at 4:32 PM.

Wonderful staff!!! I was worried I wasn't going to be able to purchase but they helped me find the perfect vehicle that suited my wants and needs!!! The process was so quick and easy I was amazed!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast service

By MissBrown91 on 7/19/2018 at 10:19 PM.

Thankful to the staff at this dealership for finding me the best deal and working after hours to help me out. I LOVE MY NEW CAR!!

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
1   Friendliness
3   Overall Experience
4   Price
1   Quality of Work

Hard workers but not honest

By JoeW432 on 7/19/2018 at 12:40 AM.

In May I purchased a used car from them. Leanne and Nick were friendly and helpful. They worked hard to get me financed. I was in and out with in 2.5 hours. I went in based off a giveaway promotion. I traded in a vehicle. They even worked with me to divide up my down payment majority of it that day and the next day the rest. Here's where the headache starts. I constantly was checking the account for the car I traded in. It took then 32 days to pay off my trade and to transfer the plates from the trade. This was only after I received a call from the finance company about missing my payment and receiving a letter from the state for dropping the insurance on the vehicle I traded. I could not get answer from them, so I went to their Clayton location and found out from a manager there calling Goldsboro they sent the payment late due to the person being on vacation that handles the payoffs. When I went into the Goldsboro location with the letter from the state about the trades insurance being dropped. The sales person gave it to Dennis and he said well he just bought the car. Wrong I bought it 32 days prior to the letter. He went and transferred the plate, but instead of being good on his word to pick up the paper work he was a sneak a mailed it. I received an email, when Santander received the pay off and they sent me a letter to get a refund on my GAP insurance. On Wednesday, July 11th, at 7:47 pm, I received a call from Santander that I owed the full balance on the account, because Matthews Motors put a stop payment on the pay off. I called their Wilmingtoj location, because Goldsboro closes at 7. I went in there they printed of a copy of the title and payoff letter. Dennis did not come out from his cubicle and says to Nick that he called and they said it was a glitch. I got in the car and drove away. I got on the phone with Santander and with my mother in the car. I called to verify his truth. Number 1 Dennis never called to figure this out. Number 2 that is when they informed me the payment was cancelled after they put the title in their name. I will never refer someone to them. They are frauds and scammers. They are messing up my credit but they have to fix it, they agree to the trade and paying it off and rolled a balance into my loan. They are not stiffing me with the loan they were suppose to pay off with Santander and rolled over a balance into my new loan. I think they need a better manager at this location because Dennis sucks at it. He is not friendly at all and seems to only care that he sells stuff and gets a paycheck. They never get back to you and do not like confrontation. They are not the Walking Man's Friend. They just look at their customers as a number.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Champagne Treatment

By Ewrobbins on 7/12/2018 at 8:07 PM.

My experience was like being in. Five star hotel in Bali! I have already referred everlasting people to the dealership. Thank you for a great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best place for car buying

By shoffner_christa on 7/4/2018 at 11:07 PM.

Went in with doubts and walked out over satisfied!! Matthews Motors never disappoints, so if anyone is in the market for a nice car....do yourself a favor and check them out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By monfel8812 on 7/3/2018 at 2:47 AM.

Love the friendliness and service. I asked for a certain kind of car and that’s what I got.. I was satisfied with the service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By matthewspayten on 7/2/2018 at 8:01 PM.

It was a great car buying experience. Will recommend Matthews Motor to my friends for their car buying needs . Also for my own car buying needs in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By meshirlc21 on 6/28/2018 at 6:55 PM.

The staff work very hard for me I felt like a VIP. From the app process to the test drive and the final sale. Great team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great Time!!

By Marcus Hawk1972 on 6/28/2018 at 1:55 AM. Helped by Chris.

They did everything they could to make sure that i got the vehicle i wanted and that i didn't waste my time when i told them what i was looking for!! Thank you Matthew Motors!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By Mz. 210 on 6/24/2018 at 2:50 AM.

Upon arrival you are greeted and made fill welcome by this wonderful staff. I met with Anthony we discussed what I wanted and payment range. I test drove my Altima that he told me was mine!!!!! I need you too know this team delivered with a lifetime warranty!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and got me the car I wanted.

By turtle83 on 6/20/2018 at 9:47 PM.

The staff there was friendly. I told them what kind of car I wanted and what kind of payments I was looking for. They worked with me and got everything word out. They didn’t try to pull a fast one on me or try to make me purchase something I didn’t want.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience

By Chefrk on 6/19/2018 at 11:40 AM.

The insurance company totaled my previous vehicle, and Anthony and the team were able to get me in a car of my choice the same day. Found a car I liked and were able to finance it for me. Quick and friendly experience, would recommend this to otbers.

I would recommend this dealer.