Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By CJCOLOCOUSIS on 8/16/2019 at 3:55 PM.

Mattie always takes really good care of me; they’re polite, professional and responsive. Joe Chavez is awesome! So is Rick and John in sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By lefrancoiserin16 on 8/14/2019 at 4:33 PM.

Excellent work, on time, and answered all my questions . Always a great experience at this dealership. Would recommend to family and friends to give them a try.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent swrvice

By THEWHITS1 on 8/14/2019 at 4:13 PM.

Car had a few recalls and a service so was given a loaner. Dropping car and getting loaner was very easy and smooth. Pickup went just as smoothly. Highly recommend Mattie for service and car our chase. Staff is very friendly and willing to help or answer questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Keri on 8/3/2019 at 7:48 PM.

Chris was exceptional and customer- satisfaction focused. He took care of all the details and made the experience overall a fantastic one. Everyone at the dealership was welcoming and friendly. Very easy to do business with. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Angel was an angel!

By JDSLPRATER on 8/3/2019 at 1:53 PM.

Angel Vincente made us feel very comfortable with our decision to lease a new Tiguan. He was very patient with us and had all of the answers. All of our interactions were up front and his personal touch sealed the deal. Thanks very much Angel! Also, many thanks to John Tartaglione for his assistance. He is super friendly and personable. Makes you feel like family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Car Buying Experience

By SUMMIT03187 on 8/2/2019 at 5:05 PM.

From our salesman Colin, to John the sales manager, to Rick the GM, everyone was friendly, courteous, and professional. The overall impression was that they were truly interested in our satisfaction with the car buying process. I will definitely purchase from them again and recommend them to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unsurpassed customer service!

By MyA3 on 8/1/2019 at 8:57 PM.

Jason Costa researched car and found that prior owner purchased warranty pkg that transferred with sale of car to me! Excellent technical and customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By RONSIMOES on 7/31/2019 at 2:05 PM.

Always a positive experience working with Joe and the staff at Matte. They are informative, recommend the best solutions and have been great partners at keeping my car on the road and performing at its best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

55K service Audi A4

By MyA4S on 7/30/2019 at 3:19 PM.

I recently had the 55K service done on my A4. Joe in the service department was great ! He did everything I could ask for to make the service as seamless as possible. He kept me up to date throughout and I give him 5-stars for his work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased CPO vehicle

By amanches on 7/25/2019 at 7:41 PM.

Angel was very knowledgeable and there was no pressure at any time. And while the vehicle was very impressive, my interaction with Angel swayed my decision. I also enjoyed the small family feel of the environment and definitely will be going back for future purchases and services.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car buying experience

By matt on 7/24/2019 at 5:42 PM.

Friendly, helpful, and easy to reach a fair price (but obviously you need to know what a fair price is going in.) Love the car and so far as advertised.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recall

By krisr1996 on 7/23/2019 at 12:05 AM.

Excellent and quick service. The staff is super friendly and informative. I would definitely keep coming here for any repairs or service that my car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mattie Solved My Problem In Under An Hour!

By toolinaround on 7/22/2019 at 5:41 PM.

The warning icon for an outage of the lightbulbs for the daytime running lights of my vehicle appeared on my dashboard the evening before I brought my car in, and with no appointment scheduled, the light bulbs were replaced at a reasonable price, and I was out of the showroom in under an hour! Such great service and thanks to Joe and everyone in the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A++ Service

By CHARLES.RIDER on 7/22/2019 at 4:12 PM.

Great experience. Colin did a great job of showing me what I asked to see and answering my questions without being pushy. The entire process was low pressure and they did not waste my time as most dealers do.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great job

By BGILBERT4 on 7/22/2019 at 3:35 PM.

Great, stirring wheel no longer vibrates at higher speeds and the clanking noise is gone. Ok but 15 is all I really need to describe my experience.

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
5   Quality of Work

Wasted time due to miscommunication.

By BOURQUESOLANGE on 7/22/2019 at 1:14 PM.

I called to make an appointment for a tire replacement and they never confirmed they even had the tire, so when I went in to get it fixed, they didn't have the tire and still needed to order it. I had to leave with the spare tire still on and come back yet again wasting more time. It was very frustrating to me that someone would book an appointment with me and not check if they even had to tire in stock. The service guy helping me was not apologetic at all and provided me with no compensation for my troubles. The following day I did receive good service and the rest of the experience was fine. Jason even called me to let me know my tire was ready for instillation. However when my car was ready Aaron came into the waiting room to let me know and Jason jumped out of his chair and very, very aggressively stated that I had not paid for my service. I had not even stepped out of the waiting room when this was being said. It made me feel like a criminal trying to get away with a free tire. It was embarrassing and was completely unnecessary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Classy Operation !

By REALABRAHAM on 7/18/2019 at 2:22 PM. Helped by Victor.

My service was outstanding. Joe did a great job explaining upcoming service needs. I drive from Hyannis Ma to have my car serviced at Mattie.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Oil change tire rotation

By MCFITZY77 on 7/17/2019 at 5:12 PM.

The oil change and tire rotation was fine but the vacuum part of the wash and vac service was horrible. They did not vacuum out the rear seating area of my Audi A6 and the front part was done very poorly. For the two hours I waited at the dealership this could have been done much better. I would have went in and said something but I had to be somewhere in short amount of time after my appointment.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again

By CAREIL1 on 7/15/2019 at 4:56 PM.

I went in for an oil change on my 2014 VW Jetta. I also had them look at my side mirror that needs to be fixed. They quoted me an outrageous price and when I declined they gave me my car back with the mirror taped up with blue tape - COVERING THE MIRROR!!!!! I could not drive car like that. They were very annoyed when I went back for them to fix. Then the next day while I was driving to NJ the cover under my car came off on the NJ turnpike at 2am while I was driving. This happened because they did not secure it after they did the oil change. I advise everyone to never use Mattie Imports I just saw the response to my review and unfortunately Mattie Imports was again incorrect. I called 3 days after I picked up my car from your shop, not 12 days. I also have pictures of the mirror-before and after-if anyone is interested in seeing them. It is a shame that Mattie Imports cannot own the mistakes they made and fix it so that it doesn’t happen again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and honest service

By SHERRY6 on 7/11/2019 at 4:20 PM.

This is my first time taking our pre-owned Audi into Matties to be checked out. Joe was very professional and was sure to explain what was needed.

I would recommend this dealer.