Dealer Reviews

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Overall Rating

3.0  

5   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

drove up from San Antonio to look at a 2008 lr2 with...

By local on 1/6/2013 at 12:00 AM. Helped by Pedro.

drove up from San Antonio to look at a 2008 lr2 with 50000. loved it, but left shortly after. we turned it on and it smoked sooo bad. revved the engine and filled the lot with smoke. put finger in tailpipe and it was full of black oil and sut. shame. not sure how they plan to ever sell it. kinda not happy about the 90 mile drive for no reason.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Mark helped me find the right vehcile with a proper...

By crotmite on 8/12/2011 at 2:40 PM. Helped by MARK.

Mark helped me find the right vehcile with a proper finance. I am very satisfied with my purchase and the price was also correct, Below the KBB. They where very freidnly and have utmost confidence in their vehicles. they have a clean and good lot. They were not pushy like other salesmen and had the roght plan worked out for me. Went in and got out satisfyed in just few hours. Great work . Thanks MARK.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

For several weeks we had been looking for a...

By afdjpirrone on 3/27/2011 at 3:01 PM. Helped by Johnny Jarrott.

For several weeks we had been looking for a "good" used vehicle. We've had some interesting experiences. Mostly over-priced vehicles and very little knowledge or information about those vehicles provided to a potential customer. At Charles Maund Imports we were greeted by Johnny Jarrott who had actually responded to our internet inquiry. He was very friendly and knew a lot about the vehicles. When we asked him for more details regarding a VW Golf he offered us a carfax. This was the first time any dealership "offered" us a carfax. At some used car lots we were told if we wanted to get one on our own we could. So what did Johnny or Charles Maund Imports do that other dealerships didn't. We didn't think they were trying to hide anything about the vehicle, weren't pushy, and made the whole process very quick and painless. We went to numerous used car dealerships, and this was the first place we had a confident feeling about the vehicle, price, and had an overall good experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

We purchased a new to us Nissan Altima from Jack Colp at...

By mcmike1214 on 2/27/2011 at 5:23 PM. Helped by 2.

We purchased a new to us Nissan Altima from Jack Colp at Mound Imports. Jack was a pleasure to do business with. He was friendly, knowledgeable, attentive, and no pressure through the entire process. The dealership made every step of the transaction, from trade in to financing, easy and painless. We would highly recommend Jack and the dealership and would purchase again from them again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The car buying experience can be a bit overwhelming &...

By bdesway on 2/24/2011 at 12:13 AM. Helped by johnny jarrott.

The car buying experience can be a bit overwhelming & the last thing I want is a pushy salesperson when I am about to spend a lot of money on a car. My salesperson Johnny was easy to deal with and I did not feel pressured into making a decision. There were a few touch up repairs on the vehicle that he said he would get done & he did without me having to ask again. I would recommend giving them a shot at your business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow! Didn't know buying a car could be so easy. Johnny...

By PWilli on 2/16/2011 at 12:54 AM. Helped by Johnny and George.

Wow! Didn't know buying a car could be so easy. Johnny was so laid back that I never felt pressured to buy. He even let me walk away from the deal my first visit and come back a week later without any hassle. George was great too and helped me get my financing arranged in about 30 minutes. Johnny and George were both friendly, funny, and low pressure. They gave me a great deal on my trade in and more than a fair price on the car I purchased. I couldn't have asked for a better experience. Also, the cars there are all gorgeous! They have all models, from sporty to utility. If you ever need a car, go see these guys!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great place to buy a car. I dread the "car sales game"...

By jillo on 1/14/2011 at 3:40 AM. Helped by Jack Colp.

Great place to buy a car. I dread the "car sales game" and there wasn't a hint of such a thing in our experience with this dealership. We worked with Jack and I cannot say enough nice things about him. He was very fair, honest, and helpful to name a just a few of his winning traits. The website is also very helpful and well designed. I will certainly return to this dealership the next time we are in the market for a car and have already referred several friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We were extremely happy with our trade. When we showed...

By ayabczanka on 1/5/2011 at 1:10 PM. Helped by Johnny and Mark.

We were extremely happy with our trade. When we showed up to look at the vehicle and take a test drive, Mark was already helping two other customers. We didn't realize it at first because we still felt like we were getting individual attention and the other customers appeared to feel the same way. We were not pressured into making a decision that day or to go on to the next step which was a huge relief. There was also a large variety of vehicles and prices on the lot that we were allowed to look at (as well as online) and test drive without someone hovering over us trying to make a sale. The next day we met with Johnny to move forward with our trade. My husband had specific pricing in mind and Johnny worked hard to meet those requirements. He too was very friendly and approachable. We did not do any financing, so I have no opinion on that. We are enjoying our "new" vehicle and very pleased with the entire experience. If we find ourselves looking for another vehicle in the future, this will be one of the first places we look!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We had a good experience...Johnny was very nice, sincere...

By csimpson67 on 12/24/2010 at 4:07 PM. Helped by Johnny Jarrott.

We had a good experience...Johnny was very nice, sincere and helpful. Service was good and we were in and out with our certified pre-owned car without delay. They honored our requests and were low key about the whole process...that appealed to me personally. Would recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was in the market for a used Lexus or Infinity and only...

By chester123 on 12/4/2010 at 9:39 PM. Helped by Johnny Jarret.

I was in the market for a used Lexus or Infinity and only had one day to find one. I searched the web and came accross Maund Imports. They had one of each of the cars that I was looking for. I called and Johnny answered the phone. We had a quick conversation and I agreed to swing by and take a look at the cars. He gave me the keys and I went to looking without any pressure at all. Once I looked over the cars I went back in and Johnny helped me figure out all of my questions. Needless to say the lack of pressure and the willingness to answer any and all of my questions I wound up driving home with a Lexus. The whole transaction was the smoothest car buying experience that I have ever had. The prices were exceptional and the financing was just as good. I will be sending all of my friends and family to talk to Maund Imports if they are looking for a very solid used vehicle with no hassle. Great overall experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had no idea that my first car to buy was going to be a...

By Lasmar on 11/19/2010 at 9:39 PM. Helped by Johnny.

I had no idea that my first car to buy was going to be a BMW. They were great helping me get it financed. Even let me drive it to work (probably so I could fall in love with it more). Great experience if I could buy another car at the moment it would probably be through them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

Was looking for a Lexus IS series, they had just the one...

By spaghetti on 11/19/2010 at 6:01 PM. Helped by Johnny.

Was looking for a Lexus IS series, they had just the one I wanted with the extra options. The price they had it at was lower than what I was seeing from some private parties. They had a little room to negotiate with me to get closer to what I wanted to pay but I didn't didn't have to go back and forth all day on it. Great service, nice folks, easy transaction. I'd definately go there again and would recommend them to anyone. A big dealer with the personal service of a small one. Ask for Johnny - a good guy.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

We worked with Johnny on purchasing a used VW. We knew...

By babychick712 on 11/18/2010 at 6:13 PM. Helped by Johnny Jaret.

We worked with Johnny on purchasing a used VW. We knew that we wanted a VW, we just had to find the right one. Johnny worked with us and was patient as we made our decision. He also helped rush the process along, since we had to quickly leave to go back to Iraq. The only disappointment we had was after we got back home and drove the car, we realized that it needed a front end alignment, which we had to pay for ourselves. Other than that, it was a great experience and we even got the car as a VW certified. I would recommend Johnny and this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been looking for a Tacoma for some time and one...

By jn1150 on 11/10/2010 at 8:39 PM. Helped by Johnny.

I had been looking for a Tacoma for some time and one showed up on their lot. I didn't have much equity in my trade, but they were still able to make a really good deal under the terms that I needed, and were really helpful and efficient in completing the paper work. Very pleased with the purchase and experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The reason for this rating is the customer service was...

By gra on 11/8/2010 at 9:19 PM. Helped by Johnny, Lee.

The reason for this rating is the customer service was great, the quality of work was also great. I felt the friendliness was very friendly. My overall experience was nothing less than great. The price was good but free would have been great. Over all it was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Johnny was very easy to work with. He was responsive...

By smilan on 10/25/2010 at 9:18 PM. Helped by Johnny Jarrott.

Johnny was very easy to work with. He was responsive when I had questions, and he accommodated me when I was able to come and check the car out. It was a very simple test drive process where I simply gave him my driver's license and I was able to get to know the car. Johnny was patient as I made my decision and was able to get very close to the price I wanted to pay. And he threw in a couple of free tanks of gas on top of it all. Not necessarily being a big believer in the honesty of used car salesmen, I was impressed that Johnny was true to his word throughout the process. The sales transaction itself was quick and easy even after I changed my mind about financing at the last minute. Overall, a very good experience. I recommend Johnny at Maund Imports.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I traded both of our vehicles and Johnny...

By smiles4cora on 10/6/2010 at 2:58 AM. Helped by Johnny Jarrott.

My husband and I traded both of our vehicles and Johnny worked very hard to get us into the vehicles we wanted. He was very friendly and honest. Thank you Johnny for all your hard work. We will definately recommend him to our friends and family.Johnny made sure we were given the most for our trade ins and the best price on the vehicles we purchased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I've never liked dealing with car salesmen, but Mark was...

By crawson on 9/23/2010 at 8:23 PM. Helped by Mark.

I've never liked dealing with car salesmen, but Mark was truly friendly, and made me instantly comfortable. He went above and beyond the call of duty, and got me a great deal, with no hassle. Would highly recommend him to anyone looking for a great car buying experience.

I would recommend this dealer.