Dealer 2-Year Rating

Overall Rating

1.2 / 5
Customer Service
1  
Friendliness
2  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyers Beware

By marialvsdisney on 9/8/2018 at 1:10 PM. Helped by Walter.

BUYERS BEWARE!!! Your safety is unimportant to Max Auto Sales!! I was hoping to be able to write a wonderful, thankful review, however, after patiently waiting for over 2 months, I called for the fourth time and received a “no” answer from the evasive, Walter (manager); thus here is my truthful, and negative review. I purchased a vehicle for cash “as is” in June. The vehicle was priced at the highest amount of Kelly Blue Book value and the price was non-negotiable. Overall, I am satisfied with my purchase and expected to need to repair various small things, as in any used vehicle purchase. Alarmingly and unknowingly, we were put into a very dangerous serious issue with the rear brakes. When selling the vehicle, Max Auto Sales was most boastful about this vehicle being put through a safety/road worthy inspection, as well as, putting brand new tires on it (which was great), however, when putting on those new tires, the rear brakes were visible to the mechanic and he should have immediately seen that they were rusted to the point of malfunction. Max Auto Sales allowed me to drive my family back to the New Orleans area fully aware of that hazardous situation. I drove 144 highway miles at 70 mph back to my home that evening, and the next morning drove only 16 miles when the brakes completely gave out and the engine began overheating (which I learned was from the rusted brakes holding the van). I managed to pull safely over and get a tow to the repair shop. I am still thankful that my family was able to get home safely with the condition of the brakes. I immediately contacted the salesman, who referred me to the manager, Walter. After discussing the situation with me, he told me he would speak to the repair shop and hopefully be able to compensate some of my repair cost. I faxed him the bill from the repair and waited. Two weeks later, I called again. He again asked for “more time, he was working on it.” More weeks went by I again reached out to the salesman and Walter. It was implied to me that the owners were being contacted about the issue; Walter avoided my call. I sent a fax asking yet again for compensation; no response. Finally, I called again and Walter answered. Without any remorse or conversation he simply said “no, we will not be compensating anything.” How upsetting that the loss of some compensation to me for my repair bill is worth more than the safety of their customers. Max Auto Sales is a typical used car dealership, untrustworthy and only interested in the profit rather than the person.

I would not recommend this dealer.