Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Mick916 on 10/12/2019 at 7:00 PM.

Walked in to the dealer to look at a used car welcomed.by Edwin he got the keys to the car for me and set up the test drive and.then.gabe us to a salesman to.do.the paperwork everyone was pleasant and transaction.weny very smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ Service

By Ziggy on 9/28/2019 at 8:48 PM.

Got the opportunity to work with Reggie and John for my Hyundai Tuscon. They were the definition of being a professional. I would definitely recommend this dealership to anyone looking for a hassle and pressure free environment when looking into getting a car

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

No Hassle

By PM on 9/17/2019 at 7:42 PM.

Excellent service from Rico when buying my 2019 Sonata. He went over all the new features of the car and there was no hassle in getting a decent price for it! The staff at this dealer are very courteous.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

overcharged for Finance

By Shiva on 8/21/2019 at 9:21 PM.

Hi, I bought Mazda 3 4 door 2018 model. Even after having good credit score they gave me 5.7 % APR for the car. "No issues" I bought the car and did not complain about it. A year later I figured I could finance the same car for 2.8% from other credit union banks for my credit score so I changed my lease. Now I'm trying to cancel my GAP insurance and nobody answers my call or returns the call. Feels like the money I paid for GAP insurance went down the drain. Please pay $1000 more and buy from a different dealer but think 5 times before you purchase car from here.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mazda Service has really improved

By jimpope on 8/15/2019 at 7:28 PM. Helped by Adam Piotrowicz.

I had decided to go back one more time and give Maxon another try. I was pleasantly surprised when getting my Mazda3 serviced. Things have really improved. And my service advisor Adam Piotrowicz was very friendly and professional. When he called me with the status of my car, he explained everything thoroughly without any pressure. I will return and use this Mazda dealer for all my car needs.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

DO NOT PURCHASE/LEASE from UNION MAXON/MAZDA

By Unhappy Harry on 8/6/2019 at 8:22 PM. Helped by Terrance (finance) & the person who "prices" the vehicles..

First of all, I actually left the dealership after having made a 5:30 appointment to purchase the car I had seen there previously. The salesperson was no where to be found & nobody came over to offer to help. (After I left & told the receptionist why, they immediately called me but I wasn't in any mood to go back at that point). I should have realized what I was dealing with & gone elsewhere! I called back a week later & made another appointment. I was told when I went there that the car I had seen was sold, but that they had it in three other colors. I assumed it was the same package & the salesperson didn't advise me otherwise. A few days after I leased it, I realized it wasn't the same package. It was a lesser model, that I had leased for the same price. I should have been told it wasn't the same model. When I questioned it afterwards, the salesperson said he didn't set prices, just sold the cars, the finance person said he just dealt with the money & the person who apparently prices the cars (who I had not seen previously) said there was a special on the car I had originally requested (which was worth substantially more). I can't even say anyone apologized! So I am paying more for a car that doesn't have the features I was expecting/wanted. Fortunately, I leased it so I only need to deal with it for three years. Needless to say, I will never purchase or lease from Maxon again & will inform all of my friends/associates of the extremely poor experience. NOBODY TAKES RESPONSIBILITY THERE.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

super friendly ,helpful no pressure

By new kona owner on 6/29/2019 at 5:43 AM.

i had the best experience with lilly. she explained every feature in the car she took her time explaining everything. i would recommend lilly to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So happy with my Mazda

By WhiteMazda on 7/18/2019 at 5:25 PM.

Best experience in the car dealership that I've ever had! Yuri took great care of me explaining all the steps. It was easy, fast and hasslefree. We found the car I absolutely loved. Went through all the process, even setting up insurance. And I drove out of the dealership in my new perfect Maxda CX5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai customer for life!

By ln1238 on 7/16/2019 at 3:18 PM.

Rob Mariani and Al Pereira provided excellent customer service and their attention to details was awesome! This is my 4th Hyundai - I've been a Hyundai customer since 1993, and each vehicle has been wonderful - no problems or issues. My new 2019 Tucson drives like a dream and has plenty of horsepower and pickup. The whole process was quick and easy as well. Thank you Maxon Hyundai for an outstanding customer experience!

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

My experience has been pretty poor

By bradleyj31 on 6/21/2019 at 8:29 PM. Helped by I don't remember employee names, to be honest. i'm curious as to why i am required to rate individuals?.

I'm surprised that this site has this dealership rated as highly as it does and it gives me an inkling that the reviews may not be completely honest or at a minimum easy to game (based on the reviews of the same dealership on other sites). My experience with them has not be atrocious, but best described as fundamentally incompetent and generally careless. My salesperson has zero clue what he was doing, I've been asked by the service department to help them game reviews, and the employees are clearly 'phoning it in' when it comes to doing their jobs the right way. I've called and left a complaint (never got a call back), tried to make service appointments and gotten voicemail (without getting a call back) and just ran out of energy to engage with these guys. My future business will go to another dealership for sure. Again, I don't despise these guys, but I don't respect them at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By rochat01 on 6/29/2019 at 10:51 PM. Helped by Finance team was incredibly helpful..

Great experience with this dealer. Customer service was top priority. Dealership walked their talk. They were good at every level. Special commendation to Reggie Trail -- incredibly attentive and helpful, excellent customer service skills. Also special thanks to my initial contact Al Pereira.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fair & easy process

By grecbro on 4/30/2019 at 2:28 PM.

Rob, Rico, and Freddy helped me through a situation with my current lease that wasnt great. They made it simple & it was much appreciated.We didnt have to deal with the usual "shady" stuff like at most dealerships. id recommend these guys if you're fed up with the aggravation of other places.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent

By Sandrap on 3/30/2019 at 9:01 PM.

Excellent service, sales consultant very professional and meet my expectations got a great deal and so happy with my brand new 2019 sonata waited short time to go through the whole process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff, great deal, overall excellent experience!

By BiancaMaraczzo on 3/24/2019 at 1:07 PM.

This is my second lease Rico Badillo helped me with and both times I walked out with exactly what I wanted for the right price! He works hard until he finds something that fits your needs and is extremely friendly and personable which makes the car buying experience a great one. Highly recommend this dealership to anyone looking for a car. You can't go wrong here!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare experience go on your own risk!

By nassand on 3/19/2019 at 5:15 AM.

Purchased a BMW cash. Their dishonesty cost me an extra 14k. All they care about is the sale. Unfortunate experience and a huge mistake sad.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hyundai Sonata

By Ray79 on 3/2/2019 at 2:51 AM.

Today me and my wife walk out with a beautiful Hyundai Sonata Reggie is a man of his word he got us a car just like he said he would and also an amazing deal. Reggie thank you so much for all you did. Highly recommend everyone to go see this man for a nice ride. Thank you. From the Feliciano family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Buying a Car Ever!

By melwright2440 on 2/28/2019 at 7:12 PM.

This was by far the best experience I have ever had when buying a new car. Double thumbs up. The salesman Rico B. was also by far the best salesman I have ever dealt with. I told him exactly what I was looking for and a few clicks in his computer and the cars were pulled right up within minutes for me to test drive. He was very knowledgeable and answered every question I had. Everything was quick and on point to what I said I was looking for. The finance part was a breeze and went quickly. I highly recommend if you are looking for a car to stop in here. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By champs95 on 2/20/2019 at 12:59 AM.

Purchased a preowned certified 2016 Mazda 3 from Maxon Mazda (Michael Fischer) and the experience was excellent. Michael took care of all of our needs, got us the price were were looking for, and continues to make sure we are happy even now after the sales process is over.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service improved from previous years

By JerseyBroad on 2/1/2019 at 12:09 AM. Helped by Shae.

I’ve only had service here. Brought my Hyundai Tucson in for transmission issue. They didn’t find anything thankfully but they didn’t make anything up just to get paid. Friendly professional service. Very clean, newly modeled facility with comfortable waiting area. Complimentary coffee and television. Free WiFi and outlets to plug in while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a used car under 15k

By Sentra2017_2019 on 1/27/2019 at 1:41 AM.

Rico and Shiv were great!! We gave them our preferences and they worked hard on getting us the best deal for it. They didn’t try to sell us other cars we were not interested in. They weren’t pushy. They were upfront about their prices, no hidden fees!! After being to multiple delearships in the area, we were much happier with the environment and our overall experience. It’s great that they are also open till 9pm!

I would recommend this dealer.