Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.5  
Overall Experience
4  
Price
4.1  
Quality of Work
3.8  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

STAY AWAY!!!! BUYER BEWARE!!!!!

By ChrisB on 12/21/2017 at 11:34 PM. Helped by Buzz, DJ, and Boaz.

ATTENTION!!!!!! IF I COULD CHOOSE ZERO STARS I WOULD!!!!!! First off, the car I was looking at is kind of a hard find. It was a 2007 Volkswagen Passat Wagon 3.6L 4-motion silver with black leather interior in very clean condition. When I first got there it wouldn't even start, completely dead battery! So right then and there I had a bad taste in my mouth. Finally got it jumpstarted and took it for a drive. Then Check engine light came on after we got back to lot but was still was running fine. I KNEW THEN THEY HAD CLEARED THE FAULT CODES ON THE CAR!!! Then come to find out that the rear drivers door does not open from the outside. This is kind of a common issue with certain year Volkswagens. You would think they would fix these issues before selling to a customer! I still made the purchase after getting $1000 off the purchase price And putting in writing to fix the cam sensor and the door. On the way home from the Lot the car went into limp mode when my wife was driving it because of Another fault code EPC. I ran a Vagcom code reader which is specific Fault/ Code reader for VW/AUDI on it when I got home and it came up cam position sensor. I should've walked away but I really wanted that car and I have owned a lots of Volkswagens in my life and knew that I could fix these issues. But if you are NOT somewhat a mechanic or CAN NOT work on cars this could be a very bad purchase for someone. Because dealer costs for these fixing is $$$$$$$$. The most horrible customer service I ever dealt with. No emails returned, no phone calls returned, NOTHING!!!! Now the HID Headlight burnt out and is a $350 fix at a shop which I'm gonna take care of. This is a WARNING TO YOU FUTURE BUYERS!!!! I was going to take the car back to have them work on it, BUT I DECIDED NOT TO BECAUSE THEY JUST PROVED TO ME HOW INCOMPETENT AND DISLOYAL THEY ARE TO THEIR CUSTOMERS AND FUTURE CUSTOMERS!!!!!!! ONLY WHEN I POST THIS REVIEW THEY ARE TRYING TO CALL ME, SORRY BUT I DONT WORK LIKE THAT!!!! IM FIXING THE ISSUES ON MY OWN BUYERS BEWARE!!!!!!!!!!!! THEY DONT KNOW WHAT THE xxxx THEY ARE DOING!!! All they know is how to sell cars and that's why they will always remain small I have yet to find a car lot that is all about customer service and selling you a great car so you will be a repeat customer. THIS IS A WARNING!!!!! STAY AWAY FROM MAXX AUTOS PLUS on River Road!!!!!

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst Customer Service Around

By Misschelan75 on 12/14/2017 at 2:19 PM.

I purchased my dream car from them with one problem that was told to be fixed under contract. 2 months later, they still wont call back and keep giving us the run around. I've been patient and have been giving them the benefit of the doubt but when they tell you to take it to the shop to get fixed and then all of a sudden dont wanna answer their phones to pay, then counr me out. They dont care about their customers at all. I wouldnt recommend them even if they were the last dealership left.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Love my Honda Pilot!

By HIkergirl84 on 11/4/2017 at 5:36 PM.

After searching online for a Honda Pilot for a few months we found the one at Maxx Autos that was exactly what we were looking for. We did some research on the dealership and after seeing that they had many great reviews we decided to go check it out. Glad we did because everything from the beginning to end was exactly as other reviewers has experienced. Shawn Sanders was great to work with and made the experience fun. Would highly reccomend this place if your looking for a good car and great prices. We love our Pilot :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job!

By Sheba562 on 8/11/2017 at 4:37 AM. Helped by Todd Murray.

Todd was great. Made a commitment to make sure I got the vehicle perfect for me and my needs. I make many trips to Olympia for my mom but also wanted something that fit my personality, and being able to take the whole family with grandkids on a trip together is great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, awesome

By Casandersen on 8/7/2017 at 3:06 PM.

We had been trying to find a Rav4 all day and had test driven a crappy one earlier in the day from this shady used car place in Lynnwood. We were exhausted and found the one at Maxx was still available after making 4 phone calls on other Rav4s listed on Craigslist that had already been sold. We drove down to Puyallup and found the Rav4 they had was in excellent shape for being 10 years old. After being on the road all day, my toddler was tired and starting to lose her patience with the car search. The Maxx guys turned on cartoons just for her on the big tv, gave her a leftover hotdog from a car wash event they had earlier in the day and let her rummage through the crayons and coloring books they had on hand. Our salesman was Jeff who is the friendliest guy you'll ever meet. We had a really great car buying experience there and we love our new-to-us Rav4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not Your Typical Pusher Salesman

By jcdickinson on 7/9/2017 at 1:36 AM.

Refreshingly honest about the car. The dealership genuinely wanted me to walk away a satisfied customer - I definitely am. They were also very helpful in securing me a loan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super friendly and honest staff

By Mark Widdis on 6/26/2017 at 1:26 AM. Helped by Bob.

Shawn and Jeff were so helpful. Bob in financing was super nice as well. We came in to look at a different vehicle, that they'd just sold. BUT they made us a deal on another vehicle, and We're still totally happy. Really I'd totally recommend them to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2010 Mazda 3

By Brittney B on 6/18/2017 at 6:46 PM. Helped by Jason, Todd.

I was referred to these guys by a friend. I went online to review their cars and found the exact car I've been looking for within my budget. I called Jason and he helped me with numbers before I even made it down to the dealership. VERY helpful! He went above and beyond when I got there to make sure that the payments were within my range. I will recommend friends and family to this dealership. I am IN love with my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service is awesome!

By Jumpman23 on 6/17/2017 at 11:04 PM. Helped by Jason, bob, Todd.

maxx auto plus is highly dedicated to making sure your needs are fully met. They go above and beyond for their customers. They are willing to work with any situation. Interest rate too high ? No problem, they do everything possible to find a better price to fit your budget. The atmosphere is very positive and the guys are all fun to work with. They have a nice selection of most vehicles. We will definitely return for future purchases!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Beeg77 on 6/16/2017 at 2:03 AM. Helped by Dino.

This is our second time coming to Maxx Autos to purchase a vehicle. The customer service here is amazing. The guys work hard to make sure you are comfortable and make sure to answer any questions you may have. Steve and Dino were amazing!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2012 Focus

By rschindler717 on 6/3/2017 at 8:01 PM. Helped by Dina Sabamagic.

Me and my gf bought a 2012 Ford Focus from Dino Sabamagic, Nice guy, very honest and willing to negotiate on prices to make both parties happy. Very good dealer and feel safe buying from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people great dealership

By Kasienichole on 6/3/2017 at 8:03 PM. Helped by Dino sabanagic.

Prices of the cars are fair and are good cars. People are patient and very helpful. Dealership makes sure their customers are well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Nancy and Jason on 5/10/2017 at 1:42 PM.

My husband and I went to a lot of dealers to find our son a car. We had a budget we had to stick with and needed something reliable. Everyone at Maxx impressed us, no pressure at all and made it a easy and fun experience. We found our son a car got the price and payment we wanted. It was worth the drive from Kitsap County.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people

By wendy80 on 5/9/2017 at 3:17 AM. Helped by Dino sabanagic.

The people there were great and spent quite a while with us I would definitely go back to them if I needed a new vehicle. So if you want a new vehicle go there and ask for dino he's the one that worked with us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally satisfied.

By Lydia Leonarda Juarez on 5/4/2017 at 2:14 PM. Helped by Manager.

I would highly recommend Maxx Auto to friends and family. Maxx Auto went above and beyond to help me, they even helped me after I already purchased the car! No pressure - good people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience/ they really listen

By John & ariel on 4/28/2017 at 2:32 AM. Helped by Dino.

I came into the dealership and greeted by Dino very friendly and listen to everything we were saying and took it to heart. Dino helped us very well we came out with a new car not a penny more. I would recommend Dino to my family members and friends to come and get a car that there going to love. Me and my family did not feel threatened as we would if we went to a different dealership or swindled into buying an expensive car. Thank you maxx autos plus and thank you dino for are new car. We really appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast deal, easy to work with!

By DanR on 4/23/2017 at 3:09 AM.

I needed to trade in a car to get a bigger one. Shawn was very easy to deal with, and made buying this car super easy! Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer beware

By Capullman on 3/13/2017 at 6:45 PM. Helped by Carlos and Shawn.

Max Auto Sales is a horrible company to work with. We purchased our sons first car here and have experienced the worst customer service in trying to get the license plates. His temporary plate is now expired and the car now sits in the driveway awaiting the Max Auto team to deliver on their obligation to produce the plates. We have been hung up on three times (Carlos and Shawn), and been chewed out twice. Their customer service just stinks! This dealership is riddled with a staff that sums up the term "Used car salesman". Buyer beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience

By Jameson on 3/6/2017 at 5:51 AM. Helped by Jeff Z, Shawn S.

Jeff and Shawn were super helpful, explained financing options as it was the first time I have financed a car, and helped me pick out a fun car well within my budget. After taking it to be inspected it checked out perfectly which was a great feeling. They advised me on how to build my credit and when to return for an upgrade with my higher credit. They were awesome to work with and I would highly recommend them and Maxx Autos Plus 100% for all your car needs.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold my son a fixed up wrecked car...

By Dad of two on 3/6/2017 at 12:14 AM. Helped by Sean.

Maxx Auto sold my son and his mother car that was in a wreck. I don't care what Carfax said!!! The car pulls extremely to the left. It's going to cost over $1500 plus to fix. All the damage to the car is behind new sheetmetal and new wheel well liner! I don't think Sean the salesman is too honest. I think he did things legally, but dishonest!

I would not recommend this dealer.