Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great New Car Buying Experience!

By Jo on 12/30/2018 at 4:42 AM. Helped by Leanne.

This was a fantastic new car buying experience. We live in Te as, but not in Austin. They had the exact car we wanted and we worked with them completely online and by phone until we picked it up. Leanne was fantastic! The entire experience was easy, no hassle and they gave us the best deal financially. I highly recommend Roger Beasley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service experience in Austin

By Bob C. on 12/17/2018 at 8:51 PM. Helped by Enrique.

Fast accurate service with a smile. This dealership is very accommodating from sales to service. This is a well run and well organized dealership that puts customers first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales and service

By DaveC on 11/11/2018 at 4:35 AM. Helped by This visit, Christian and Christian. All are excellent though..

I've bought 2 cars there, one used one new, and the latter they service. I have found both teams to be smooth and excellent to work with, and the service prices are low, I could not do better doing it myself. Best dealer of any brand in Austin.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Simply did nothing

By Mazzy driver on 10/18/2018 at 9:17 PM. Helped by Christian..

Had my car for a week and did not even try to do the work on the trouble code. Total failure. I called them five times, got one call back saying they were confused and didn't know how to read the check engine codes. Absolutely comical failure.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience to buy a car

By Anita on 8/26/2018 at 4:35 PM. Helped by Donnie and Rusty.

They have good atrendance and great knowledge about all models. They offered me a great car with a good deal! Very happy with Mazda team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Sales the Easy Way

By Tax lady on 8/27/2018 at 6:38 PM. Helped by Craig Allen.

John Stine and Craig Allen make a perfect team. I have been dealing with John for several years when it comes to cars. I have gotten my last two cars from Craig. They work as a wonderful team and make the process easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy sales process

By definitely_not_janet123 on 1/8/2018 at 10:12 PM. Helped by Craig Allen.

I wasn't planning on getting a new Mazda. But, when I just didn't see the value in an Escape or a Santa Fe Sport for the cost of each, I turned my attention to the new CX-5. From initial web form contact, Craig and Roger Beasley Central team made the whole process very easy. He was available and responsive when I needed him. He helped me find the right car, gave me all of the details I needed to make a decision, and didn't ask me to accommodate or compromise on anything. No pushing, no pressure. Just ready to assist when I asked. The finance team got me the deal I wanted on my lease, and I didn't have to spend more than an hour at the dealership before we (and a weary toddler) were out the door and on our way home with our 2017 Soul Red Crystal CX-5. It was the best buying experience I've had in a long time, and I recommend Roger Beasley Mazda Central for that alone. I hope the ownership and service experience maintains that standard for the next 3 years, and I'll be a happy repeat customer as a result.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By MarcusATX on 12/20/2017 at 11:34 AM. Helped by Dominic, Landry, Christian.

I saw Christian for an oil change, ended up test driving another vehicle. Dominic and Landry were able to accommodate me even without an appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer Service

By Don512 on 12/2/2017 at 9:46 PM. Helped by Garret & Nate.

From the very beginning of my experience with Rodger Beasley Mazda I have been treated with the utmost respect courtesy and excellent customer service. the sales and finance departments both went above and beyond the Call of Duty to get me into the vehicle that I needed. since then the service department has shown the exact same excellent customer service. This dealership has my extreme thanks and gratitude for their excellent customer service and will always be a dealership that I recommend all of my friends and family to buy from

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Inspection/ Repair

By Nissan2012 on 11/18/2017 at 4:07 PM. Helped by Enrique Garcia.

I was satisfied with the service and the repair work performed. My only complain: The car was there a few days while construction was going on. When I picked up the car it was covered in dust and even a thorough car wash was not able to clean the car to previous condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Enrique

By Riverside.2017 on 11/13/2017 at 7:43 AM. Helped by Enrique.

He is amazing. Such a good Service Associate...knew how to take good care of my cars needs. He is an amazing employee. Great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Vehicle in for recalls.

By KathrynO on 11/7/2017 at 11:33 PM. Helped by Linda.

Linda was my representative and she was awesome. To the point, and done!! I just wanted to drop my car off and be in my way, and she was quick and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warning ⚠️ lights

By Sobdra on 11/9/2017 at 2:53 PM. Helped by Christian Obregon.

Quick to diagnose problem and fixed in minimal time, even though it was mid-day, with no appointment. My Service Advisor, Christian Obregon, was knowledgeable, friendly and professional. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Roger Beasley Mazda Central was great!

By Jamail, A on 10/28/2017 at 5:16 PM. Helped by David.

We had an excellent experience buying my 17 year old son his first car here! They found us the perfect fit and addressed any concerns we had about a used vehicle. Ask for David J.!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated Like Family

By MMAloha on 10/7/2017 at 5:36 PM. Helped by Donnie.

That is how you'll feel - like family. I have never been treated so well when buying a car. How often does someone rave about their salesman, sales manager, and the finance manager? Fair, honest, and committed to making sure you get the right car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time, no pressure.

By RGreen on 2/4/2017 at 9:21 AM. Helped by Efwin Martinez, Ann Krogsund, Jeff Tovesn and Ron (sorry I can't recall your last name).

I talked to Ann about checking out a Mazda 3 and she set me up with Edwin. I was blown away because he knew everything about all the vehicles on the lot. I didn't feel any sort of pressure. It was very nice to be taken seriously. First new car purchase I've ever made and it was a great one. They worked with me on financing and even got my new car by trading with another dealership.

I would recommend this dealer.

Overall Rating

2.8  

5   Customer Service
5   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Friendly, but felt swindled while dealing with recalls

By NancyP on 12/31/2016 at 9:40 PM. Helped by Christian.

I took my 2014 Mazda 3 in for several recall notices. I was treated in a friendly and professional manner. They found 3 recall issues and fixed them (not happy that many issues potentially existed, glad they were addressed). BUT. I was also informed that my car had about $1000 in potential repairs and services, on top of the $1000 recall fixes (the latter covered by Mazda). How does a 2014 vehicle have $1000 repair needs? I felt like they were trying to milk me for anything they could since I was there. The most notable were as follows: 1) they wanted to change my oil for $40-$50 when I had full synthetic with thousands of miles left before a change. Refused. 2) they wanted to replace my battery on a 2 year old car, which I refused initially. I had to leave the car in the shop for the recall repairs, so when they called me to let me know this was done, they told me they had to jump my car because it wouldn't start for them. I could really only go on that so I conceded to the battery replacement & expense, which still felt very bizarre to me. I went in, got my car, paid the battery expense, and left. Next morning, my car was still slow to respond to my key fob, unlocking my door and then starting. This said to me it was a fob-related issue, something the dealership didn't recognize (weirdly considering how it was like every other aspect of my car was in "dire" need of expensive services). That honestly pissed me off to realize I bought a new battery at the high dealership price, only to know it was a fob issue they encountered. I honestly don't trust to go in to this dealership for services without them trying to swindle me. I believe there is an electrical issue related to my emergency brake light now, but I'm going to someone else to look at it because I absolutely don't trust the dealership nor appreciate the prices.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the car

By Kuzko1981 on 10/6/2016 at 6:25 PM. Helped by Steve.

love the car. . . . Didn't feel pressured. Test drove my car...everything was explained to me. All questions I had were answered. Salesman was helpful and informative.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

2016 CX 5 - electrical problems

By Disappointed on 10/1/2016 at 8:42 PM. Helped by don't know his name.

I bought a 2016 CX 5 in December. Several weeks ago the horn quite working. Today I brought it in for the service department to figure this out. They tell me that a fuse was burnt out but then there were other electrical issues that would require more analysis and I would need to drop it off. Also the latch that releases one of the rear seats quite working as well. I will not buy another Mazda product! I had two Toyota Camrys and they both went over 200,000 and never had any such problems especially with such low mileage. At one point I asked the service representative to let speak to his manager. He never let me speak to a manager. Accused me of speaking to him in a disrespectful manner. The Mazda CX 5 is a product that needs to be disrespected!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

service for c-x5

By Chadnich30 on 9/27/2016 at 5:11 PM. Helped by Saundra Fredericks.

Saundra was very helpful when I dropped my car off. She followed up with a call and let me know when it would be ready. Thanks, Chad

I would recommend this dealer.