Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for MAZDA or for a new car? this is the PLACE to go!

By DU1PTK@gmail.com on 10/16/2017 at 5:00 AM. Helped by Joel Montijo.

Been loyal to Toyota and Honda fore so many years, and now, I purchased my 5th car from this Dealer and I experienced a different treatment that i never had from those aforementioned dealers (had bad experiences with other sales rep, left me with a feeling like dumped after they got what they want from me). Joel from Mazda is a different Rep - a really good one. Felt like he's not selling the car but guiding me through out the whole process, to get exactly what I want and what is best suited for my needs. When you're shopping for a new car at Mazda, please look for Joel and he will walk you through the process that will make you leave the place with a smile or even with a new car, and not with stress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Car buying experience ever!!!

By JEFFJAX on 10/10/2017 at 3:09 PM. Helped by Joel Montijo.

The best car buying experience ever!!! Visited a few dealers and met with sales people the same day and Joel was by far the best. Expected to be treated like the rest, ready for a long frustrating day, but Joel made us feel like people not just a sale. Joel asked us just a few questions and brought us the exact car we described, the car was impeccable. His presentation of the CX-5 was not welcomed at first, I had done some research and "just wanted to drive the car". I quickly became interested in his presentation and I was impressed with his knowledge and equally impressed with the craftsmanship Mazda invested in this vehicle. Joel pointed out numerous features I simply did not find in my research. We purchased the car and the paperwork was quick and easy, not like my experiences in the past. Great job Joel, Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Customer Service & Car Selection

By ElainaB on 10/9/2017 at 1:05 AM. Helped by Matthew Schultz.

Out of the 6 dealerships I went to, Mazda City of Orange Park was by far the best. I was very nervous and a little stressed buying my first car. All of that disappeared at Mazda. The sales consultant, Matthew Schultz was fantastic. He was very knowledgable, friendly, and explained everything very well. I never felt pressured to buy. I was in the market for a new car and did not have any real preferences but Matt new! He showed me the car I that fit what I needed and the price was very affordable. I would buy from them again! I am a Mazda girl for life!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Mazda dealership in Jacksonville

By Suman on 10/7/2017 at 1:29 PM. Helped by Joel.

Best dealership in Jacksonville. Straight forward, honest, helpful staff. Please look for Joel, he will help his best so that you can buy the car happily. 5 Star Dealership honestly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Billye on 10/7/2017 at 1:25 PM. Helped by Phil Calacione and Steve.

Friendly, straight forward staff. Car buying process was smooth and we were in and out in less than an hour. No hard sell just great service. We were able to do everything on line prior to delivery. They had no problem locating and bringing the exact model of car that we wanted to their door. Could not be happier and will definitely return to this dealership even though it is not the closest Mazda dealer to where we live. Thanks Phil and Steve for great customer service! We walked out of the Hodges Mazda dealership which is close to our home because they were anything but what we got with Mazda City! It was well worth the drive to Orange Park!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service!

By Kelly Waid on 10/7/2017 at 10:36 AM. Helped by Matthew Schultz.

I had a great experience with Matthew Schultz at Mazda City of Orange Park! I went in just to look around and see what options I might have to upgrade my minivan. Matthew showed me one that was on the lot and answered all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Mazda 3!

By Wmonty on 10/6/2017 at 8:58 PM. Helped by Joel Montijo.

My husband and I have just purchase a new 2017 Mazda 3 4D from Mazda City of Orange Park, and we were absolutely pleased with the entire experience. Our sales consultant was Joel Montijo. We were impressed on how knowledgeable he is on the Mazda vehicles and services; very helpful, courteous and made the entire process easy for us. His professionalism and passion are shown every second. Joel and the Mazda City team made our dream come true for us. Ask for Joel if you are interested on buying a car soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda. CX-5

By Sally Waddington on 10/5/2017 at 11:47 PM. Helped by Joel Montijo.

This is my second time purchasing from Mazda City of Orange Park. I went Saturday to trade in my lease. I had been looking online and received a call from Joel Montijo to schedule an appointment. I told him exactly when I wanted to come in and he was very accommodating. I shower up early and he was ready to help. He remembered what I was looking for and found me the perfect Mazda CX-5. The whole process was complete before lunch time. Thank you Joel for the excellent customer service, we will be back in the future!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Happy Customer Melissa

By twinboyz08 on 10/1/2017 at 1:58 AM. Helped by Dennis Graham.

I had a pleasant experience and Mazda City. Everyone was very nice and inviting. Not one bad moment. I walked and got just what, I wanted. My sales guy is the bomb, shout out to Mr. Dennis, your the man. Believe me ,I would recommend family and friends to you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Phil made this car buying experience incredibly wonderful!

By happycustomer on 9/28/2017 at 2:52 PM. Helped by Phil Calascione.

Phil Calascione helped me with the purchase of my CX-5. There isn't a better sales person out there and I couldn't be happier with my car! Phil was so kind and patient answering my many questions about the car and he was always professional...never, ever pushy. In fact, everyone I met at this dealership was amazing!! Not the "typical" car buying experience at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I've ever had at a car dealership!

By sas24997 on 9/26/2017 at 7:11 PM. Helped by Victor Thompson.

Super impressed with this place! I generally despise car shopping – it’s always stressful, slimy, and just an overall unpleasant experience. However, Mazda City of OP made buying my new CX-5 easy and fun! I was absolutely blown away. The whole experience was 1000x better than what I’ve experienced at other dealerships. Our wonderful salesman, Victor, showed us the exact vehicle we were looking for right off the bat and then took the time to explain every feature on the vehicle. Every question of mine was answered patiently and in detail. He then found the exact trim and color combination I was looking for at another dealership across town and got it for me. The process of coming to a deal was straightforward. I felt that the dealership was very fair and transparent in the process. We came to an agreement very quickly, had the paperwork signed shortly thereafter, and were on our way within a couple of hours total. When I picked up my car, it was pristine. Victor walked me through all of the features once more, answered all of my questions, and I was on my way! Just really, really easy. I couldn’t be happier with my experience at Mazda City and I absolutely love my new vehicle! Go check them out! And ask for Victor!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Victor Thompson is one of the best salesman ever.

By Satisfied customer on 9/25/2017 at 1:59 AM. Helped by Victor Thompson.

Victor has demonstrated and answered every question to perfection. He is a great person. I enjoyed my visit. If you are looking for a car ask for victor.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Matt From Mazda

By Bigred on 9/21/2017 at 1:04 PM. Helped by Matt.

Just bought a Mazda3 from Mazda City of Orange Park, Fl. My salesman was Matt. He was a professional and very easy to deal with. The people of Mazda City made the car buying process simple. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and easy car buying experience.

By Mazda6 Buyer on 9/8/2017 at 12:54 AM. Helped by Victor Thompson.

Victor Thompson of Mazda City makes car buying a pleasant an awesome experience. He is professional, has an easy going attitude, and he doesn't pressure you into making a purchase. He answered all the questions I had and was great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy car buyer!!!

By Gerlyn on 9/5/2017 at 1:57 AM. Helped by Dennis Graham, Greg Fouche'.

I want to thank Dennis helping us negotiate a deal on our CX-5. We visited many other dealerships in Jacksonville and he and his finance team worked the numbers! We are truly thankful!!! I would highly recommend this dealer as they were both fair and honest!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience.

By CX-% on 8/31/2017 at 5:47 PM. Helped by Victor Thompson.

Victor Thompson of Mazda City makes car buying a pleasant an awesome experience. Victor was professional and knowledgeable. He was friendly and reasonable in finding and selling us our new car. He taught us how to use all the electronics on our new CX-5.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By Kathryn Michelle Hilt on 8/30/2017 at 4:28 PM. Helped by Joel Montijo.

Joel Montijo was very helpful and a great sales person to deal with. He made the whole process easy and a very pleasant experience. I am very happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Day

By Hiney123 on 8/30/2017 at 2:02 PM. Helped by Victo Thompson.

What a great day! Started out with Mazda maintence and now home with a beautiful new 2017 Mazda CX-5. Victor Thompson showed me the new 2017 and all the new safety details and I was sold. I love the new lines, lights and details Mazda put into the vehicle. Victor took the time to show me each safety feature and how to operate navigation, phone, and music. He is definitely a great asset for the Mazda family. and

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my CX-5

By Jazmine (New 2017 CX-5 owner) on 8/30/2017 at 2:13 AM. Helped by Joel Montijo, Matt Schultz.

Joel Montijo, Matt Schultz and the rest of the Mazda City team were such a pleasure to deal with. Although I already knew what I wanted, they helped me understand the intricate details of my new car and made me fall even more in love with my purchase! I have already been bragging to my friends about this wonderful team and some of them might just go visit Mazda City.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First New Car

By mazdalover on 8/27/2017 at 10:49 PM. Helped by Joel Montijo, Greg.

This was the first car I have purchased from a dealer in a very long time. Joel was our salesperson and he was very helpful and patient. We received excellent customer service and would recommend Mazda City to our friends that are also looking for cars!

I would recommend this dealer.