Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Deal

By JTommie on 9/9/2019 at 12:54 AM.

The dealership work with us to try and stay within our budget.They gave us a loyalty discount because we came back to them.Quite the automobile sold itself. I was sold on the automobile even I had not made the deal.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Emily is the best customer service provider!

By Mom2Two on 7/6/2019 at 6:03 PM.

From first phone touch phone call to follow up service appointments, Emily was and is polite, personable and genuinely cares about the reputation of the dealership, herself and the brand even after the sale. If I have to have another car buying experience, I hope Emily is there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out quick

By No on 5/11/2019 at 6:09 PM. Helped by Angela.

Service was Fast and friendly. My Car was ready earlier than promised and quality service. The service area was very clean. I will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service in Dallas

By Julio on 3/24/2019 at 1:02 PM. Helped by Angela Gomes.

Every time I bring my car to Mazda of mesquite, I’m assured of an honest assessment of my car’s needs. I don’t worry of unnecessary work, as some other dealers do to pad up their costs. My service agent Angela Gomes has been my preferred agent for a few years now. She’s a top professional who strives to Kee customer satisfaction at the top of her goal. I highly recommend Mazda of Mesquite for all your service needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Such a pleasure meeting Nicole

By Lisa Marie on 3/5/2019 at 12:16 AM.

Nicole was awesome! As soon as I walked in she helped me with what I was looking for and she was so patient with me and she didn’t seem frustrated with my brother who was doing the most. She even checked on me a few days after I got my 2017 Mazda 6 to see if I was enjoying the car. If you’re looking for a new car I would most definitely recommend her, she’s amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle.

By Jack on 2/28/2019 at 11:28 PM.

Outstanding service. Knowledgeable staff. Gabby communicated well and kept me informed every step of the way. I would highly recommend this dealership and it's staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!!!

By Izzyr74 on 2/7/2019 at 11:51 PM. Helped by Donald Goldman.

From start to finish my experience was amazing Donald who started the sale to Alex and Taylor in finance who closed the deal for me was so awesome. These guys know there stuff and got the sale done in a timely manner. I would buy there again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience.

By Mlatham on 1/19/2019 at 6:20 PM. Helped by Taylor geyer.

My experience started with a phone call to the dealership. From the beginning the sales lady Emily was very helpful and willing to help me out with all of the questions that I had. Once at the dealership the kindness and helpfulness continued. I recommend this dealership to anyone who wants a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Tpurdy on 1/12/2019 at 3:00 PM. Helped by Angela Gomes.

I had a 8am appointment. I was on time and Angela met me in the bay. I went across the street for breakfast and my car was ready soon after I got back. Total wait time was less than 40 minutes. I give today's service 10 out of 10.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Customer respect and satisfaction is not their goal

By Haler on 1/2/2019 at 5:10 AM. Helped by The service person this time was Nicole Roeseler. The two sales persons no longer work at this location.

I’ve been a Mazda customer for many years and traded at the Mesquite lacation on all my purchases iver the last 30 years. My current Mazda deal was on a 2017 cx3. This is my 5th Mazda purchase at this location. My experience this time around has not been a pleasant one. I’ve been treated very disrespectful not once but every time I’ve had to turn the car in to be serviced. I’ve been met with attitudes, disrespect and unappreciated as a customer. The customer service ladies are on some kind of power trip. They act as if they would rather you not bring your car in for service, and enjoy having a bully attitude. They are not friendly or approachable and want to argue instead if listen. I’ve given them chance on top of chance to treat me right. I’ve had it with them and I will not be doing business with this dealership in the future. I deserve better treatment. I’ve tried calling the owner but he don’t return his phone calls. So it’s to no wonder the service is poor at this dealership. I have many other issues and bad experiences for the last two years with this dealership but it’s too many to mention. My complaints are never address, so it’s not worth the time listing them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

First oil change

By Tom and m on 12/31/2018 at 7:58 PM. Helped by No service person listed.

Easy to book.Got right in.Greeted with a smile.Friendly contact inside.Quick service. Car wash a bonus.Comfortable waiting area. Great coffee. Complimentary first oil change.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service

By Eric1994 on 12/16/2018 at 4:43 AM. Helped by Can’t remember the sales man but he was nice.

Staff was very accommodating to my needs and answered any questions I had. Staff explained in detail all the information regarding the warranties and features. Very helpful

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good experience

By Jt on 10/4/2018 at 6:30 PM. Helped by Brandon.

Gabby was wonderful and a great person to represent your outfit , I will send my friends to her . She showed empathy about my situation. I would buy anything from, like my next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda of Mesquite

By KdV65AK on 10/5/2018 at 1:28 AM. Helped by Billy Cooper.

After purchasing our CX-5 we have received superior customer service & car maintenance. We love our car and the people who help us take car of it. Thank you Billy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very accommodating friendly service .

By pstone67. on 9/8/2018 at 8:32 PM. Helped by Bart Bezanson.

The whole crew was awesome from the GM to the sales Finance was incredible as well ! Gabby Bart and Bret and Nasser were great I test drove the car with Gabby. Very professional lady.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience and great car deal!!

By JrVillanueva on 9/6/2018 at 6:34 PM.

Being a first time buyer I was skeptical about being able to get a good deal but thanks to Mike Cannon and Gabby our salesperson, we were able to get exactly what we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Bigpig dallas on 8/30/2018 at 6:25 PM.

Found model I was looking for, wanted a different color and gave me an upgrade in a color I wanted for same price. Robert took great care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy MazdaMom

By MazdaMom on 8/26/2018 at 1:59 PM. Helped by Service greeter.

Completely satisfied from registering online for a oil change to driving out. I was greeted the moment I drove up & made to feel special. I enjoyed the complimentary WiFi, TV, snacks and beverages available. My car looked great also from car wash performed after work was done. Great job !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer For Life

By MrKirkPowers on 8/23/2018 at 9:25 PM. Helped by Brent Railsback.

While researching different vehicles and planning a trip to another area where a friend I trust works at a dealership, Teresa with Mazda of Mesquite reached out to me to see if I would be interested in considering their dealership. I advised that I already had a negotiated price and plans, but if they could match it I would be interested in coming by. A few hours later that day I arrived at the dealership and she was with another customer, but assured me that she would make sure I was in good hands with Emily. Emily did great assisting me with the process and when we hit a snag due to a hold on my credit report, she patiently provided all of the details for me to call and get the hold released. They even let me take the car home for the weekend knowing I wouldn’t be able to resolve it on a Saturday afternoon. The manager came over as well and also wanted to reassure me that all was well and it would be an easy process. On Monday I was able to get my credit hold released and returned on Wednesday to finalize the purchase. I was greeted again with a smile and introduced to Brent in finance to sign the paperwork and seal the deal. I work in a similar industry and seeing the coordinated efforts of Teresa, Emily, and Brent work so smoothly I have no doubt that they value the whole team there and of course the customer. Well done team and thank you! I love my new Mazda 6 and will recommend Mazda of Mesquite to everyone I know when they are in the market for a new car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quality Service

By Marshall on 7/30/2018 at 10:10 PM. Helped by Angela Gomes, Julio Cortes.

Very honest and good quality service. I didn’t feel pressured by the staff and the waiting area was comfortable. My service advisor Angela Gomes was very professional and thorough. All of the technicians that I encountered were friendly and informative with my car’s diagnostic.

I would recommend this dealer.