Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.5  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Happy daughter

By Mazda on 7/4/2017 at 12:58 PM. Helped by Emily Tedesco.

The task of buying a car can be a beating. The experience here was anything but that. Emily was patient with my daughter as she sorted thru the many choices of vehicles. The business side of the deal was not difficult or unpleasant.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Jared (J Rod) was great. Very attentive.

By Claudio on 6/22/2017 at 7:26 PM. Helped by Jarrod Smith.

Jarrod Smith was great and had a great sense of humor. Staff was great and enjoy the car. Just a wonderful experience. I will absolutely recommend Jarrod and Mazda of Mesquite again.

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
5   Friendliness
2   Overall Experience
3   Price

Not impressed

By Codyhutch on 6/22/2017 at 5:22 PM. Helped by Emily.

I set an appointment with a sales rep, when I get there, he was not there. I was told he was off that day. The truck was sold that I was there to look at. (Not a huge deal). But they only offered me not even half off what my car is worth for trade. I understand that they need to make something by selling the car back, but to low ball the offer so much turned me away instantly

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Carrie is so attentive and knowledgeable

By Pearl2014 on 5/24/2017 at 2:25 AM. Helped by Carrie.

I bought my car in 2014 and always bring it to get service. I believe that at one point the service advisors were changed (maybe when new owner took over) and my experience going there now it's better than ever. Carrie is my service advisor and hope she never leaves Mazda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience

By Ol'Man Al on 5/29/2017 at 5:54 PM. Helped by Alina.

From the start to finish under 2 hours. Great sales team. No back and forth. They also had the car I wanted in the perfect color and trim.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justice was done!

By hlpatlan on 5/29/2017 at 8:56 PM.

Dane Justice is tops in my book. I would certainly recommend him and this dealership to anyone who is looking for a fantastic deal!! I was made to feel like I was at home.... Thank you so very much Dane.. Good luck in your endeavors and Godspeed ole chap!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealer had all the selections that I was looking for.

By Carlos on 5/27/2017 at 11:09 AM. Helped by Hoss.

I shopped around for over 3 months and MOM is the only dealer in north Texas that had all the cars that I was interested in looking at plus they also had the price range that I was looking for.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DISHONEST

By Stephanie Hamell on 5/24/2017 at 6:36 PM. Helped by Used car manager.

Be very wary of dealing with this dealership. From the beginning to the end they were dishonest every step of the way. I agreed to a price on a 2013 Chevy Traverse over the phone, The next day the car had been sent out for repair which they never were honest about. I spoke with the used car manager about the price I had agreed to and he said, "no way, John just told you that to get you in here ' after some back-and-forth he told me I'm not going to argue with you, you're not even a customer and hung up on me. Spoke to Mr. Justice after that he tried to save face and told me they would honor the price that had been agreed to. I waited a week for the car to be repaired came in to purchase it and the price had gone up again. He then insulted my integrity and intelligence by saying I must've misunderstood. I walked out and purchased a newer more expensive car and could not be happier. Their dealings were extremely shady from start to finish.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dane was amazing!!

By dmccorkle on 5/20/2017 at 2:26 PM. Helped by Nasser & im sorry I can't remember the other finance guy but he was great too.

I went to get out of a bad lease deal & Dane stayed with me until the bitter end. Although the deal wasn't as perfect as I'd hoped, I got the best one possible under the unfortunate circumstances that I was dealing with. Everyone was awesome & did what they could to help & I have an amazing new car now & things will get better. Thanks everyone but especially to Dane for all he did & his steadfast commitment in making sure I knew all about the car's features when we were a few of the last ppl left in the entire dealership...thanks Dane I really appreciate all that you did & wish you the best in your future medical profession (whatever path you choose to follow) I know you'll be exceptional at whatever you do!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing!

By Sayna Monadjemi on 4/29/2017 at 3:53 PM. Helped by Tony.

I found a Miata I fell in love with on CarGurus and messaged Gabby. She helped me out for a few days straight and did everything in her power to make it possible for me to purchase my Miata. She responded to her texts immediately which was very impressive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service

By Jelani on 4/26/2017 at 8:39 PM.

I went into Mazda to get my boyfriend a Mazda 6 & 3 days later I came to get mine. It's all because of Gabby's excellent customer service. She was so knowledgeable and patient the whole process was a breeze. She was extremely helpful and we both walked out with new cars same day. I couldn't ask for a better experience. Thanks Gabby!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth same day process

By Don Huynh on 4/24/2017 at 3:07 PM.

I came in just hoping to figure out the finances in owning a mazda cx-5 but luckily was able to start immediately and got the car that same day. I give huge thanks to gabby for helping with the process with as much as she could as her position.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, no pressure sales.

By jatonk on 4/22/2017 at 11:39 PM.

Very good customer service! I appreciated our salesperson's patience in teaching me to use the new technology. We really had a set price in mind for a new car and Mike did all he could to work with us. I drive away very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car buyer

By Austinthejeepguy on 4/13/2017 at 4:26 AM. Helped by Hoss!!!.

I cannot say enough about this dealership! They were so warm and personable. I will definitely be back to do business with Ryan and his "family." They helped me understand everything I had questions about, because I was clueless about most of it. Ryan, the owner of the dealership, said something that really stuck with me. He said that the car business died a long time ago, and that he was in the "people business." You definitely stood out in my eyes! Thank you so much for all of your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Corey M on 4/9/2017 at 6:31 PM.

First, this is the fastest that I have ever been in and out of a dealership when buying a new car. That's a huge plus. Second, I made it explicitly clear that I HATE the price game and do not enjoy the process of buying a care. I only enjoy the car after the transaction. Mazda stuck to their word on the price and did not give me the runaround on anything. This was great. When I purchased a Toyota 2 years ago, I spent hours in the finance office declining more things that I can recall. This dealership is awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Yolanda happy with Mazda ! on 4/8/2017 at 5:47 AM.

This was my second car that I have gotten from Mazda . The buying experience was amazing .i didn't have to go back and forward about what I wanted and what I need to pay . I listed all my must have features and the color .I had very little time and didn't want to be at Mazda all day, I only came by to get my tired fixed on my other Mazda 2014 . While waiting on my tire to be fixed Reggie ask if I liked the mazda I was looking at which was the Mazda 2017 .i told him I lie the car and in about a hour I was reday to leave in my new car !! I was extremely happy with the price and the customer service I had received by the staff ..defiantly telling all my friends and family about Mazda !!!! ;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience!!

By Kristen & michael on 4/7/2017 at 6:29 PM.

Gabby was awesome. She helped us get the deal we wanted on our new truck. No hassle or high pressure. This was the experience we were looking for our sale. Fast turn-around on the paperwork too. We didn't want to be sitting in the dealer all day long. Thanks Gabby!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and great customer service!

By Lvalenzuela on 4/6/2017 at 4:34 PM. Helped by Nassar.

After searching high and low for a vehicle with a 3rd row and dealing with other pushy sales reps that didn't listen, we ended up at Mazda of Mesquite. We walked in and told Jon exactly what we were looking for. He didn't waste our time or his. They ended up having the perfect car for our family - Mazda CX-9. The beautiful car had more than we could ask for and at the perfect price. From walking in, meeting the owner Ryan, to finance, to walking out with keys, we were treated with respect and felt like valued customers. They listened to our needs and not only met our expectations but exceeded them. I highly recommend sales rep Jon and the entire team. Thank you for our new blessing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Ever !

By Kiaraaaaat on 3/24/2017 at 3:55 PM.

Went in with the intentions of purchasing a different vehicle however I got a new vehicle and it has everything I ever wanted in a car. They worked with me on the payments and made sure I was comfortable and happy with my purchase. The process was very smooth and I did not spend hours in the dealership !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By proudmazdaowner on 3/22/2017 at 4:02 PM.

Everyone was very nice but Christian did a great job taking care of us. Great guy and what an asset to the organization. I will defiantly buy a car from Christian again.

I would recommend this dealer.