Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience.

By Mlatham on 1/19/2019 at 6:20 PM. Helped by Taylor geyer.

My experience started with a phone call to the dealership. From the beginning the sales lady Emily was very helpful and willing to help me out with all of the questions that I had. Once at the dealership the kindness and helpfulness continued. I recommend this dealership to anyone who wants a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Tpurdy on 1/12/2019 at 3:00 PM. Helped by Angela Gomes.

I had a 8am appointment. I was on time and Angela met me in the bay. I went across the street for breakfast and my car was ready soon after I got back. Total wait time was less than 40 minutes. I give today's service 10 out of 10.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Customer respect and satisfaction is not their goal

By Haler on 1/2/2019 at 5:10 AM. Helped by The service person this time was Nicole Roeseler. The two sales persons no longer work at this location.

I’ve been a Mazda customer for many years and traded at the Mesquite lacation on all my purchases iver the last 30 years. My current Mazda deal was on a 2017 cx3. This is my 5th Mazda purchase at this location. My experience this time around has not been a pleasant one. I’ve been treated very disrespectful not once but every time I’ve had to turn the car in to be serviced. I’ve been met with attitudes, disrespect and unappreciated as a customer. The customer service ladies are on some kind of power trip. They act as if they would rather you not bring your car in for service, and enjoy having a bully attitude. They are not friendly or approachable and want to argue instead if listen. I’ve given them chance on top of chance to treat me right. I’ve had it with them and I will not be doing business with this dealership in the future. I deserve better treatment. I’ve tried calling the owner but he don’t return his phone calls. So it’s to no wonder the service is poor at this dealership. I have many other issues and bad experiences for the last two years with this dealership but it’s too many to mention. My complaints are never address, so it’s not worth the time listing them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

First oil change

By Tom and m on 12/31/2018 at 7:58 PM. Helped by No service person listed.

Easy to book.Got right in.Greeted with a smile.Friendly contact inside.Quick service. Car wash a bonus.Comfortable waiting area. Great coffee. Complimentary first oil change.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service

By Eric1994 on 12/16/2018 at 4:43 AM. Helped by Can’t remember the sales man but he was nice.

Staff was very accommodating to my needs and answered any questions I had. Staff explained in detail all the information regarding the warranties and features. Very helpful

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good experience

By Jt on 10/4/2018 at 6:30 PM. Helped by Brandon.

Gabby was wonderful and a great person to represent your outfit , I will send my friends to her . She showed empathy about my situation. I would buy anything from, like my next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda of Mesquite

By KdV65AK on 10/5/2018 at 1:28 AM. Helped by Billy Cooper.

After purchasing our CX-5 we have received superior customer service & car maintenance. We love our car and the people who help us take car of it. Thank you Billy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very accommodating friendly service .

By pstone67. on 9/8/2018 at 8:32 PM. Helped by Bart Bezanson.

The whole crew was awesome from the GM to the sales Finance was incredible as well ! Gabby Bart and Bret and Nasser were great I test drove the car with Gabby. Very professional lady.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience and great car deal!!

By JrVillanueva on 9/6/2018 at 6:34 PM.

Being a first time buyer I was skeptical about being able to get a good deal but thanks to Mike Cannon and Gabby our salesperson, we were able to get exactly what we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Bigpig dallas on 8/30/2018 at 6:25 PM.

Found model I was looking for, wanted a different color and gave me an upgrade in a color I wanted for same price. Robert took great care

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy MazdaMom

By MazdaMom on 8/26/2018 at 1:59 PM. Helped by Service greeter.

Completely satisfied from registering online for a oil change to driving out. I was greeted the moment I drove up & made to feel special. I enjoyed the complimentary WiFi, TV, snacks and beverages available. My car looked great also from car wash performed after work was done. Great job !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer For Life

By MrKirkPowers on 8/23/2018 at 9:25 PM. Helped by Brent Railsback.

While researching different vehicles and planning a trip to another area where a friend I trust works at a dealership, Teresa with Mazda of Mesquite reached out to me to see if I would be interested in considering their dealership. I advised that I already had a negotiated price and plans, but if they could match it I would be interested in coming by. A few hours later that day I arrived at the dealership and she was with another customer, but assured me that she would make sure I was in good hands with Emily. Emily did great assisting me with the process and when we hit a snag due to a hold on my credit report, she patiently provided all of the details for me to call and get the hold released. They even let me take the car home for the weekend knowing I wouldn’t be able to resolve it on a Saturday afternoon. The manager came over as well and also wanted to reassure me that all was well and it would be an easy process. On Monday I was able to get my credit hold released and returned on Wednesday to finalize the purchase. I was greeted again with a smile and introduced to Brent in finance to sign the paperwork and seal the deal. I work in a similar industry and seeing the coordinated efforts of Teresa, Emily, and Brent work so smoothly I have no doubt that they value the whole team there and of course the customer. Well done team and thank you! I love my new Mazda 6 and will recommend Mazda of Mesquite to everyone I know when they are in the market for a new car!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quality Service

By Marshall on 7/30/2018 at 10:10 PM. Helped by Angela Gomes, Julio Cortes.

Very honest and good quality service. I didn’t feel pressured by the staff and the waiting area was comfortable. My service advisor Angela Gomes was very professional and thorough. All of the technicians that I encountered were friendly and informative with my car’s diagnostic.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Poor Customer Service

By gina123 on 7/25/2018 at 11:50 PM.

I went to Mazda of Mesquite to purchase my first car. The sales staff were extremely aggressive, did not listen to what I wanted, and made me feel extremely uncomfortable. The sales representative presented me an offer and I accepted. However, the offer I was shown was not the same offer on the contract. The sales rep made changes to the offer without notifying me/ asking my permission. When I became aware of his fraudulent behavior I contacted the dealership to get the issue resolved. The dealer was unresponsive and not helpful. I will never be conducting business with this dealer again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First new car

By Insall2018 on 7/25/2018 at 12:55 AM.

My husband went from a dodge diesel to a car and wasn't happy but that was until we met Gabby and she made car shopping fun and easy! My husband loves his Mazda! Great price and everyone was friendly. They made sure we were happy and was in our range. We test drove probably 6 or 7 cars and Gabby was amazing never once complained and made sure we were happy with our car even weeks after buying. It's nice to have someone who wants to make sure the customer is happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CX5 Mazda

By Larry 1939 on 7/20/2018 at 8:55 PM.

Emily was extremely helpfully very great to deal with just ask and they will do there best to meet your expectations. Mazda of Mesquitegreat experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go See Gabby!

By missbethb4 on 7/11/2018 at 9:50 PM.

Gabby Duran is THE BEST. She helped me get into a beautiful silver Mazda 6 last year. Then a girl ran a red light and totaled my baby. Gabby got me driving off in black Mazda 6 in no time. Actually same day. She never disappoints. She explains everything in detail. Her professionalism and excellent customer service is why I recommend Mazda Mesquite to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service center

By Dennis on 7/5/2018 at 8:23 PM. Helped by Angela.

Service center was very helpful and flexible with getting my vehicle in and when I could pick it up. Repair work was completed satisfactorily. Free WiFi while waiting is nice when trying to stay connected to work while waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!!

By TuffCustomer on 6/2/2018 at 12:59 AM. Helped by Nasser.

They did everything I asked. There was no pressure at all. They took care of my test drive, gave us a honest price on our trade-in, and a fair price on our new vehicle. They had our new vehicle ready to pick up and finance papers ready to sign the next morning at our request. They spent considerable time teaching us how to use all the controls and options. We are experienced car buyers and this was our best experience ever. Be sure and ask for Gabby. She is fabulous and will take great care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantasy!

By Yservin13 on 5/19/2018 at 12:16 AM.

Gabby has always been very helpful, second time I’ve had a good experience with them. She was easy to reach out to and very personal.

I would recommend this dealer.