Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Smile567 on 10/17/2017 at 10:19 PM.

Recently bought a new car from Garrett and he gave me a great deal! We came in a little later than we had planned and Grant kept the store open way past closing for us and even pre-rated us an excellent interest rate for my loan. Garrett was straight forward with negotiating the price of the car. Thanks again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Software technical service

By John Caramanoff on 10/17/2017 at 9:19 PM.

I just want to mention Matt Heidrich. His technical expertise is an awesome asset for Mazda of Elk Grove. He's fast, efficient, and professional. Matt's always ready to explain the many complicated software accessories installed on Mazdas. Another example of quality people working at Mazda, and the reason I'll keep buying cars at Mazda of Elk Grove.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Software problems

By John Caramanoff on 10/17/2017 at 8:57 PM. Helped by Denise Martines.

I did an unscheduled walk in, and was immediately asked by the front desk, Denise Martinez if I needed help, in a very polite manner. Very professional and nice young lady. EJ Delano, waved me into his office immediately asked what was it I needed. I said my cruise control was not working properly. He said let's take your car out for a test drive. Shortly afterwards said it needed a software update. Fixed the problem fast and efficiently. This type of customer service will continue to keep me a loyal customer. I will always recommend this dealership to my friends and family, because of people like EJ Delano, and Denise Martines. Excellent customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You Need Wheels, Garrett O. Has Deals!

By ZumZum on 10/16/2017 at 1:48 AM.

Incredible customer service from beginning to end! Garrett made the whole process of getting a new car so stress-free! He even delivered the new car to our home! Now, that's personable service you can count on! Btw, this is our SECOND Mazda we got from him! Many Thanks Garrett, we LOVE our 2018 Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By marissayamauchi on 10/15/2017 at 10:41 PM.

Nick and Jorge made my first car purchase so easy and pressure-free! As a college student, I felt very respected and taken seriously. They were professional, friendly, and easy to communicate with. I am very happy with the experience and the outcome. Mazda of Elk Grove is a dealership that genuinely cares about its customers. Thank you guys! Marissa Yamauchi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Jneves on 10/14/2017 at 11:20 PM.

Thank you Garrett Oxnaes for the great service! I highly recommend this dealership to everyone. Great friendly staff and awesome vehicles. I look forward to my new Mazda 6!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant no pressure experience.

By calady50 on 10/10/2017 at 9:40 AM.

Really enjoyed my experience with Matthew Heidrich, Melanie Benitez Arias, and Francisco in finance. I love my car and they made it pleasant and presented all the options without pressuring me . My husband had just hurt his back and they were very considerate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome guys and gals

By CSanchez83 on 10/12/2017 at 10:03 AM. Helped by Julian Gonzalez.

This dealership worked vigorously for two days to get me a deal that I would be ok walking away with. I didn't get the best monthly payments but that wasn't because Francisco, Julian, and Juan didn't try it's because my credit history sucks. Overall this will be me first stop next time I'm in the market for another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick and painless

By Karen Smith on 10/11/2017 at 12:42 AM.

Mazda of Elk Grove was a different experience to say the least. It was the most pleasurable car buying experience ever! Matt Heidrich was a friendly professional who knows his Mazda cars! Not only did he offer us a great deal, but his customer service was outstanding. I love that he was so passionate about his Mazda cars, his enthsuiasm was infectious! Furthermore, Francisco Morales in the finance department was a breeze, no high pressure sales trying to sell us extended service warranties, etc. This was just an all around wonderful car buying experience. I highly recommend this dealership it was worth the drive to do business with them! True professionals in every department that we dealt with :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best experience ever!

By Patti on 10/9/2017 at 10:55 PM.

I’ve never liked shopping for cars. I had spent 3 weeks looking for a new vehicle after mine was totaled. I spoke to many friendly and informative sales people at many different dealerships, but Matt and Melanie stand above the rest. They made the experience painless and have continued to assist me long after the sale. I would highly recommend them and Mazda of Elk Grove.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice staff and work hard

By TM on 10/6/2017 at 2:24 PM. Helped by Francisco in Finance.

Melanie is very knowledgeable. She allowed us to test drive several vehicles to help us decide the right one. Francisco in credit was helpful and had everything ready for us to complete the sale quickly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Everyone really knows the Mazda Product

By Lizzy on 10/1/2017 at 9:51 PM.

Went in to purchase a new Mazda and knew we wanted a CX 5. Nick and Jaik were both helping us. Jaik took us out on the test drive and he was very knowledgeable with the CX 5 and answered all of our questions and explained some great features of the car. Once the drive was over, Nick was free to take over and help us with paperwork and even set our 9 year old son up with PlayStation to keep him busy! The only part of the process we didn't like was how long it took, as we were there for 4 hours. There must be some way to shorten this? My husband said if it was just him, he would have left. We picked out our car quickly, but then everything else took so long. We had seen 0.9% financing offered on their website and corporate Mazda, but when they came back after running our credit, it was only 4%. We started asking questions, as we have excellent credit. This is where Vu came in and just plopped down two different papers with 4% and 0.9% on them, said something quickly and then walked away. He was not very helpful in explaining and not sure if he was busy or just didn't want to deal with us. Either way, it got worked out and we got the 0.9% interest. Everyone was friendly and Nick even set up my phone and our new Mazda on Bluetooth so that was ready to go. He also gave us his cell phone number and said we could call or Facetime if we needed help configuring something, as we do live an hour away. We are really happy with the car and only wish the buying experience could have happened quicker, as we had only planned on two hours and were starving by the time we got out of there. Would have given the Dealer 5 stars if not for the time and interest rate issue.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful

By MazdaJang on 10/1/2017 at 5:59 AM.

The crew members that I worked with(Nick Ishihara, Matthew Heidrich, and Francisco Morales) were all very helpful. They were kind and patient with us and took care of us all the way to the end. Really good experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great service and exceptional knowledge

By MannyRai on 10/1/2017 at 4:39 AM.

Melanie answered all our questions and then some. She is a great asset to the dealership brand. She is a wealth of knowledge. She made our car buying experience worth it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Came in to buy out a lease and lease a new car

By Spettek on 10/1/2017 at 1:21 AM.

This is our second time shopping with Garrett. Both times he has been extremely knowledgeable, helpful and worked to get us the best deal. He always had an answer to any questions we had and never tried to push or pressure us in any direction. He is very responsive and clearly values customer service. When we knew we needed another car, we immediately called Garrett since our last transaction was so positive- and we are glad we did! He has once again been more than helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marriage Car

By RetiredNewlywed on 9/26/2017 at 11:26 PM. Helped by Nick.

No one has enough time to hear me rave about how fabulous the car buying experience was at elk grove Mazda. The staff are exceptional, down to every single employee. Of special prominence in our all star list are Radish, Deanna, everyone who is a Spanish speaker and of course Nick. As a foreign born (Madrid Spain 🇪🇸) business owner-- American car buying was not something I looked forward to. Now my new husband of two months and I have the most perfect marriage car ever! We sold the cars from our prior marriages, and in our 60s we are having a joyful adventure being newlyweds. Carol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The MOST AMAZING car buying experience!

By Annakarae on 9/29/2017 at 3:55 AM.

I recently leased a new Mazda 6 from Mazda of Elk Grove and it was the most amazing car buying experience I have ever had! I was having issues with my previous car and I knew it was time to start looking for something new. However, I thought my options would be limited and I did not think that it would be possible to get into a brand new car. My fiancé has a Mazda and loves it, so I knew that a Mazda would be a great car choice. My fiancé had previously worked with Matt Heidrich when he got his car and had a great experience, so I knew that is where I wanted to start. I set up an appointment to meet with Matt and I was able to explain my situation to him to see what my options would be. Matt worked with me to figure out what my options were and made sure he did everything to make it fit into my budget. I never felt pressured or pushed aside. Everyone behind the scenes also did a great job to make sure that everything went smoothly in this process. Once we determined what car was the right fit for me, Matt made sure that I was knowledgeable about the car that I was taking home and I left with no questions unanswered! The amazing customer service I received from Matt and the Elk Grove Mazda team is why I said goodbye to my old car and left the same day with a brand new Mazda! I could not be happier with my experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Garrett is fantastic!

By Dominic0314 on 9/29/2017 at 12:32 AM.

We recently purchased a 2017 Mazda CX-9 Signature from Garrett Oxnaes at Mazda of Elk Grove and he made our car buying experience a pleasure. Garrett was professional, friendly, informative and very responsive. He handled our trade in and all of the paperwork with efficiency and was extremely considerate of our time. Thank you to Garrett for making a typically tedious and tough task of buying a new car a pleasant and easy experience! We will be recommending Garrett to our friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Nerie1004 on 9/28/2017 at 3:37 AM.

Staff are very friendly, easy to communicate, the are very knowledgeable about there product, great place. I had a great experience dealing with the staff, I would recommend this dealership to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staff. Especially Melanie

By Review on 9/26/2017 at 2:37 AM.

Very happy with service and salesmanship. Took some time, however, staff was flexible and easy to communicate with. I would recommend this dealership and sales lady to anyone.

I would recommend this dealer.