Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome buying experience!

By J Hollister on 9/21/2019 at 3:53 AM.

What great people to work with! Our sales person, Cyole, was awesome! Extremely knowledgeable about the different cars and features. No pressure, very laid back but super attentive. We would definitely come back to Elk Grove Mazda to purchase another car. Was as pleasurable as buying a car can be. Thank you so much for the very pleasant experience and outstanding customer service!! Cyole is the best!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Superior Service

By Jenn L on 9/21/2019 at 1:08 AM. Helped by Chris Howard.

Chris and his team a fabulous! They make sure that your vehicle is up to date for services needed. Great job Chris! Worth the drive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car buying experience

By Lawk1957 on 9/19/2019 at 8:42 PM. Helped by Kyle.

Buying a car was fantastic, the sales and finance team was great. Both made me and my wife feel like we were part of the mazda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By ericaweill on 9/19/2019 at 7:32 PM.

)My experience with Mazda of Elk Grove was exceptional. John C (Internet Sales) was excellent at explaining my options and working with the budget I had. I never felt pressure to buy a certain car or go over my budget.Vu was my finance rep and he was also excellent in handling the finance paperwork. He did not pressure me into buying anything that I did not want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience, Hands Down!

By Sjswanson on 9/19/2019 at 4:54 PM.

I worked with Garrett, mostly thru phone calls, and it was by far the best buying experience we have had. He was kind, genuine, attentive and put our needs first. When we arrived at the dealership, he had our car ready to go and, what is usually the most stressful part of car buying, the paperwork process was quick and painless (thanks Vu!) Garrett and his team made us feel part of their Mazda family from the get-go and we will not go elsewhere. I am definitely looking forward to a long relationship with Mazda of Elk Grove. If you are looking to purchase a car, I, hands down, recommend working with Garrett!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick Ishihara was great to work with, love my new Mazda 3

By Jami D on 9/19/2019 at 2:01 AM.

I had such a positive experience working with Nick that I not only bought my car from him but I immediately recommended him to a friend. Nick possesses that essential skill of knowing how to adjust his communication to the individual which makes for the best customer experience. Everyone at Mazda of Elk Grove was very nice and Nick was a standout with his gracious and optimistic personality. About my car.. I love my 3rd Mazda 3! The car I got for the money, Premium AWD gray with white leather, it’s beautiful, classy and makes the higher end entry level competitors bloated in price with the closet coming in at 15K more. I’ve already had 2, I know they’re reliable, low maintenance and fun to drive. At this point I’m a loyalist and will likely buy my 4th in another 5 years.. from Nick!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I got a new ride

By Vincent on 9/14/2019 at 6:24 PM.

I needed something to get me around and start my credit and that’s exactly what I got. I love the ride im happy I visited

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving the Zoom Zoom Experience!

By Birdontheweb on 9/10/2019 at 10:13 PM.

Big thanks to Jarell Boyd in sales for selling me my new Mazda Mazda3 today; he made my purchasing experience enjoyable, gave me lessons on how to operate my car with all the new features and for leaving the door open for if I have any more questions in the future. Shout out to Grant who sold me on Mazda 10 years ago with my first Mazda3. Also, big thanks to the guys in the shop who keep my car in great running condition; Kyle, Billy and Lance I can't tell you what a pleasure it is to bring my car in and you all know me by name and not only what I'm driving! Last, thank you Vu for financing details I appreciate you going over it a second time until I was happy with my purchase. You have an awesome team over at Mazda of Elk Grove! You totally get a full star rating! Thanks from 🐦

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

6 years strong service dept

By Dscurto on 9/8/2019 at 10:41 PM.

I have been a loyal customer for 6 years and have taken my Mazda to Elk Grove. I’d you want Excellent service talk to Lance or Kyle. They do take care of you and have some of the best and honest advisors who actually listen. They take their time and will help you no matter what you may need for service or repairs. I rate Elk Grove over all others in the Bay Area just because you are valued and just not a number. If you want a good place try out this Dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience buying 2019 Mazda 6

By Nishanth on 9/8/2019 at 10:24 PM.

Cyole Baker was our sales associate and he was so patient and pleasant. We both liked the way they treated us during the whole buying process of our new 2019 Mazda 6. Would highly recommend and definitely visit again! -Nishanth & Thejasri

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Taylor was fantastic

By JAK81 on 8/25/2019 at 1:10 AM.

I’m very pleased with the attention given me by Taylor. He was very knowledgeable and extremely helpful-a very pleasant experience looking forward to enjoying my new CX3.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They go the extra mile for you

By Seyar on 9/6/2019 at 6:08 PM.

The best dealership I have ever dealt with and they really put the time to treat you. I had some concerns with my car and the general manager called me personally to take care of the issues for me. That is going the extra mile for you. Thank you Mazda P.S. during their remodeling they are located in Nissan dealership. The Nissan guy’s were very friendly directing me to Mazda. I think both dealerships are great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

To add to our previous review (Our New Mazda)

By Yvonne61 on 9/2/2019 at 10:04 PM.

A big thank you to Vu in finances for being very formative and extremely thorough with explaining all the contracts and deals you had to offer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Garrett was awesome!

By Junegirl on 9/2/2019 at 6:19 PM.

Worked with him from Chico California during the week and drove to Elk Grove and got business done quickly and smoothly. Love the CX5 car and the color!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Jarell!

By gdonnelley31 on 9/1/2019 at 4:56 PM.

Jarell helped me with the purchase of my new 2019 CX-5. He was professional, prompt and courteous through email, phone and face to face dialogue. Most of the details were ironed out ahead of time though email and when I got to the dealership, I traded in my old CX-5 and drove away in my new one in less than 2 hours. I loved the experience and will definitely come back. Thanks Jarell, Go Tigers!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Gvelo15 on 9/1/2019 at 12:56 AM.

Cyole was an amazing sales rep. We talked through email first and he got us pre approved and got the price figured out before even going to dealership. Once there he didn’t pressure us to buy more add ons then what we wanted. He made the whole experience quick and easy. Will definitely recommend this dealership and especially this rep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From 2004 Saab to 2019 Mazda3

By Andrew.Uno on 8/31/2019 at 2:43 AM.

I came to Elk Grove Mazda on a whim, I happened to be in the area, I was greeted by Taylor. He was very knowledgeable and friendly through out the first visit I made to Elk Grove Mazda, after test driving the Mazda3 and Mazda6 I was still on the fence about a few minor things but he presented me with quite a bit of information and quotes so I could digest them. About a week later I came back to Elk Grove Mazda and leased with intent to purchase a Mazda3. I live in Yuba City, something like an hour away with a multitude of dealerships selling and leasing Mazdas along the way. Honestly I came back to Elk Grove Mazda solely on the sales experience I had with Taylor as my consultant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Due Bill Accessories

By got5150 on 8/30/2019 at 6:06 PM.

When I bought my new 2019 Mazda 3 Hatchback on 7/5/2019 I added a few accessories. Some of the accessories like all weather mats, navigation system were available the same day I purchased the car. The illuminated door sill plates, Clear Bra and Luxcare I had to have done at a later date. Mazda of Elk Grove called me 7/8 and I setup the install appointment for 7/17/2019. I knew they would have the car a few days but they gave me a free rental. Mazda Service department had the car at 7:00AM on Wednesday 7/17 the plan was to install the illuminated door sill plates then they had to take the car to the detail center for the rest of the items. They called me on 7/20 saying the car is ready. When I picked it up the car looked amazing inside and out. I picked it up in the afternoon on a sunny day so it was difficult to see how the door plates lite up. The Clear Bra was a smart investment because I do a lot of freeway driving and my previous car got beat up pretty bad with little dings from rocks from trucks. It's been about 6 weeks since the clear bra was installed and I've been hit with a few rocks none of them have penetrated the clear bra. I will always get the Clear Bra in the future it's the best investment I've made in a long time. The LuxCare is also amazing when I wash my car water beads up and drys with little effort and the interior leather is protected also. I haven't spilled anything but I know if I do the Luxcare warranty will cover anything that may happen to the interior and exterior. I'll know more. When I picked up my car and got it in the garage I was checking out the illuminated door sill plates and noticed right away the passenger side did not light up. I texted Freddy at Mazda Service and he did not hesitate to say to bring it back in and they will fix it. I setup the second appointment for the next week and that's when they found out the passenger door sill was not illuminating because it was defective and they would replace the entire set when they get more in stock. So on the third appointment 2 weeks later they replaced the set of door plates and I've been happy ever since. They do look amazing especially at night. I am very pleased with Mazda of Elk Grove service because it felt like they went out of there way to make sure I was satisfied. When maintenance is due I will always bring it to Mazda Elk Grove as I've never had an issue and they do very good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless Purchase Experience

By Amaziza on 8/30/2019 at 4:47 PM.

The team at Mazda of Elk Grove never ceases to amaze me. I called early in the morning and spoke with Vu, asking hypothetically, what if I wanted to purchase a new car today..could you make that work? He asked me what I was looking for and let me know someone would call me back. Garrett called and confirmed my desires and my hypothetical purchase quickly became a reality! Within hours I was on my way to pick up my new car! Garrett took the time to answer all my questions and explained everything in great detail. Garrett is super personable and down to earth. He has great insight and is the type of person that could comfort anyone undertaking the daunting task of purchasing a new vehicle. I highly recommend him! Fritz is awesome! I had the pleasure of working with him again during this purchase and am just as thrilled with his service this time as I was two years ago!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Car Buying

By RileyOliver on 8/29/2019 at 4:20 AM.

After visiting 3 other dealerships, I left Elk Grove Mazda with exactly what I wanted and no headache! Jarell was amazing! Super informational and patient. 10/10 recommend.

I would recommend this dealer.