Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Red carpet service!

By loyal1 on 12/15/2017 at 5:55 PM.

If you have a Mazda (or any other vehicle - they will service anything!), why are you taking it anywhere else??? The customer service and the actual service to my car never disappoint. Ask for Billy or EJ and you won't ever go anywhere else!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Friendly and helpful staff

By DrFloss on 12/15/2017 at 7:21 AM.

Garrett was very helpful and knowledgeable. He was quick to answer any emailed questions and was willing to see that I got the vehicle I wanted when we visited the dealership. He spent a lot of time making sure that I understood the features and how to make the best use of them, on the car. It was a pleasure to work with him and purchase a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoining our new Mazda CX-5

By Anna_D on 12/14/2017 at 9:36 PM.

It has been a great pleasure dealing with Mazda of Elk Grove! Our family bought a used Mazda CX-5 in excellent condition for a great price. Drake Hankins is a great salesman. Very informative and friendly. He guided us through the whole process with clarity and ease. DeAnnah Mass is a financial genius! She made arranging financing and signing sales contracts process fast and painless. I am very happy, thank you Mazda of Elk Grove :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Garrett wil treat you like family

By Mazdaq23 on 12/13/2017 at 10:24 PM.

Thank you Garrett again for all your help!! My cars transmission was going out and I needed a car quick. I had a very tight budget and Garrett was able to meet my needs and wants. He even stayed til 11:30pm to finish everything and used his owe money to fill the gas up because the dealership gas station had already closed! Thank you again Garrett you have a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of my 2018 Mazda CX-9

By Nik1 on 12/13/2017 at 5:00 PM.

We had an excellent experience at your dealership. Drake was very personable and had the 2 cars we were comparing up front and ready for whatever we needed. He also made sure any questions we had were answered quickly and efficiently. We actually felt sorry for him at times, as we changed our minds on models and styles, making repeated trips back to the lot to recheck. Drake handled it all with good humor and professionalism. He is an asset to your company for sure. In the end we made a deal and drove away in a fully loaded 2018 CX-9... Love it!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a car with ease

By lvillan on 12/11/2017 at 5:40 PM.

I recently purchased two Mazda vehicles from Mazda of Elk Grove. My experience the first time was so easy that I kept in contact with the Sales Rep, Fritz Roepke. He was so helpful and never was he pushy or arrogant. I went back to that same dealership this past Sunday and walked out with a beautiful 2018 Mazda 3. If you're looking to purchase a vehicle, stop by this dealership. Everyone there is so friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service, No Pressure

By Mr.and Mrs.K Wortell on 12/13/2017 at 5:01 AM. Helped by Julian.

Ratish helped us find just what I was looking for! I went in to buy a CX-5, thought it was what I wanted, but then found and bought a brand new Mazda 6. Ratish was kind and patient, knowledgeable, listened, didn't pressure us, was very attentive and made us feel comfortable the entire time. We traded in our car and he was straight with us. He didn't waste our time. Julian was also straightforward and presented financing options. I highly recommend Mazda of Elk Grove and will refer friends and family (my sister bought from Ratish too!) to them and Ratish.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales staff made us feel great about our purchase!

By Fsbarnes01 on 12/9/2017 at 5:30 AM. Helped by Francisco in finance..

Ratish was very knowledgeable about the CX5. Ratish and Drake made us loyal Elk Grove mazda customers. My past experience made me look at purchasing a car from elk grove mazda. The sales staff worked well as a team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very easy buying experience!

By Steve Hockett on 12/10/2017 at 3:42 PM.

We were looking for a car for my wife and the entire experience was made very easy and comfortable by Josilyn Gil. We never felt pressure in any way and even took time to go to lunch and talk on our own. We had all questions answered and felt that Josilyn and Fernando did what ever they could to make things work for us. Great service! We will be back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant experience here

By Car4mia on 12/10/2017 at 6:53 AM.

We were in the market for a Mazda 3 for our daughter, and had a great time seeing what Mazda has to offer and test driving the car. Had a pleasant experience with the dealer and they answered all of our questions without pushing for a sale, which was a nice sight to see. We worked with Drake H, and had a good experience learning more about the car and offers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience.

By Mazdacx5 on 12/10/2017 at 1:44 AM.

Melanie is very knowledgeable and professional, but friendly and easy to work with. With Matt, the two of them can make buying a real good experience. We are looking forward to see them again when I plan to get my future Miata. Hopefully soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great quality servie

By ccw54 on 12/10/2017 at 12:01 AM.

I have been looking for the perfect car to buy for about 2 months and then I was introduced to Garrett Oxnaes, and he was able to find the car I wanted that was still in my price range. He made the process of finding a car much easier. He replies fast to texts and emails and is always reachable on the phone. When I found my car I wanted it was ready at the dealership for the appointment I made. I would recommend going to Mazda of Elk Grove to find yourself the right car for you. I met a couple other representatives from the dealer and they were great too! :) I found my Mazda CX-5.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 STAR

By Ms. Gen on 12/9/2017 at 1:59 AM. Helped by Trent.

I’ve been wanting to buy a new car for sometime and had been checking Mazda of Elk Grove’s website. The week before Thanksgiving, I saw a 2018 Silver CX-9 Touring that I really liked. I called and spoke to Gerlie Fevidal in sales. I told her what I wanted and I did what she asked me to do. She listened and met my expectations which I didn’t think was possible. She assured me that none of my time will be waisted. She made it very convenient for me and met with me on her day off. She was very pleasant and helpful with the credit and finance process. She was very knowledgeable about the car and the future maintenance services. Gerlie made me feel pleasantly comfortable and at ease in buying my brand new 2018 CX-9 Touring, topping it with a 5 STAR experience! The other employees involved in the transaction was very honest and friendly. I highly recommend Mazda Dealership of Elk Grove to anyone and everyone who is in the market of looking into buying a vehicle and ask for Gerlie Fevidal.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Comfortable and pleasing

By Jstarnes on 12/8/2017 at 11:06 PM.

Melanie was very knowledgeable about the stock that they had I felt unpressured am comfortable talking to her I certainly appreciate all the attention I was given Thank you Melanie and we love our new car

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

love my Mazda6

By Regina R on 12/8/2017 at 7:45 PM.

I want a mazda6 last year but chose a different car I wasn't happy with. I I went shopping and the first place trade in value for my current car wasn't right. Drive over to Elk Grove Madza and test drove the car I wanted. Sat and looked at number and it worked for me. Melanie was helpful in getting the car I wanted and with giving me info about the car. overall good experience, from beginning to the end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Rebelash on 12/8/2017 at 5:09 PM.

Jaik and Ratish made the whole car buying experience awesome. We had our toddler with us and they both never made it an issue and worked with us and around us. I highly recommend this dealership but mostly these two gentlemen. Thank you again for the positive experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent test drive experience

By TeeDub Family on 12/8/2017 at 3:21 AM.

Our family was pleasantly surprised that our test drive experience was efficient and met all of our expectations. The salesperson did not try and "sell" us the car, nor did we feel any pressure throughout our visit. Our salesperson was also EXTREMELY knowledgeable about the vehicle, answered all of our questions about the car and provided quick research and follow-up on the few questions he could not answer immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Bronco122 on 12/7/2017 at 6:50 PM.

Ratish was great, he helped us get the exact car we wanted. The best thing he was honest and helped us get a good price.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Courteous & Thorough Service

By MazdaCari on 12/6/2017 at 7:26 PM.

I am always greeted with a smile and professionalism when i walk through the door. Wanting to maintain my car, and stay on a budget is always priority. If there happens to be more than one service issue, I am always given prioritized options as to how to proceed. I give Mazda of Elk Grove A 4 out of 5 stars because as great as they are, I feel there is always room for improvement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and knowledge of vehicles is impressive!

By Checo on 12/7/2017 at 4:29 AM.

My wife, 7 month old daughter and I arrived to Mazda of Elk Grove to purchase a Mazda CX-9. We were greeted by Jaik right away. He reviewed with us the quote previously created by Grant. He answered our questions thoroughly and was patient with us and our little one. His knowledge of the CX9 was IMPRESSIVE and he went over all the safety and technology features of the vehicle. Overall Jaik was very profesional and knowledgeable!

I would recommend this dealer.