Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Excellent Experience"

By Ladyblueyz38 on 8/17/2017 at 11:07 PM.

This was my first time at the Elk Grove Mazda dealership. Cooper was so much help by getting me out of my old car and leading a new one. I told him my price range and he did a great job keeping it in that range. My mom and I had a wonderful experience with Cooper and the Elk Grove Mazda family. Thank you, Vera and Wynette

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lucchesidavid6 on 8/14/2017 at 9:27 PM.

Helped me get into the car I wanted, no hassles. I felt at home I would definitely recommend someone here. I will be coming back. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience, Smooth and Easy

By Jen from Folsom on 8/14/2017 at 10:54 PM.

I had originally started working with Gerlie Fevidal through the USAA online purchasing program. I was contacted by three dealerships, but Gerlie was the one that was on top of things. She sincerely seemed interested in getting my business and answering all of my questions - yet I did not feel pressured. I made an appointment to go in to test drive and purchase a new GX-5. She had the car ready for me, and I worked with Elias Gonzalez. Elias was a pleasure to work with. He took his time with me so I knew everything about the car. He sincerely cared about making sure I was comfortable with the car and my purchase. This is my first Mazda but it certainly won't be my last. I felt like everyone at the dealership cared that I was happy rather than act like I was just another sale. If you want a fabulous, no pressure, HONEST sales experience, make sure you go and see Elias and Gerlie at Mazda of Elk Grove.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great price, excellent sale process

By Keith Weaver on 8/14/2017 at 9:46 PM. Helped by Kevin Burke.

I did most of the sale setup through email and text, everything went very smooth on the day I went to pick up my car. Unfortunately, I don't live nearby, so I won't be able to take advantage of their lifetime car washes (unless I 'm driving through the area). I would highly recommend my salesperson, Josilyn, and the Mazda of Elk Grove dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience buying a car!

By miss.strange on 8/14/2017 at 5:34 AM.

The environment at Mazda of Elk Grove was friendly and professional. Fritz was warm and helpful. He treated me with respect from beginning to end and allowed me to comfortably make my decisions. I got a great deal and will absolutely recommend this dealership and salesman to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service in Mazda of Elk Grove

By willy on 8/12/2017 at 9:37 PM.

I went to get a brand new Mazda and I rate them 10/10 because they provided excellent service, they answered all my questions ( Ratish Singn and Francisco Morales) they also made sure i bought the car i wanted to buy. Excellent service I recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Very Nice Day!

By Very Happy Driver on 8/12/2017 at 3:07 AM.

I had a wonderful experience and day at Mazda of Elk Grove. I was greeted by a very warm and friendly Melanie who got me going with a test drive and helped me with my purchase decision. Everyone involved in the process was friendly. I got the deal I wanted and I'm very excited about my beautiful Miata GT RF.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Ratish, excellent service!!

By ABE ARTEMIO E AGCAOILI on 8/8/2017 at 4:17 AM.

Excellent dealer! Im just a new buyer but Ratish help me get the car that I need. Very straightforward and profesional. I will surely recommend them to my friends. Keep

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure sales = Great experience

By R.Mattos on 8/7/2017 at 5:58 PM.

I purchased a CX-5 Grand Touring from Elk Grove Mazda. I made an appointment and was there right on time. Gerlie had the car we had discussed waiting for me as I pulled up. She came right out and we went for the test drive. What impressed me the most was her knowledge of the vehicles. I test drove 2 and she had quick answers on both. The deal was easy and honest, no pressure which was so refreshing. Overall a very good experience with Gerlie and Elk Grove Mazda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

car purchase

By mauricio on 8/6/2017 at 7:27 PM.

I had a very good experience, specially with Melanie. The deal was very clear and pleasant, every time I had a question was answered with very clear and understanding of the subject.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great Experience!

By Barry on 8/5/2017 at 7:06 PM.

I purchased a Mazda 3 for my daughter with Jaik recently. He was very helpful and had an immense amount of knowledge about the car we wanted. He was patient and was willing to listen to our needs so that we can get the perfect car and deal we wanted. Jaik helped us get a deal that would fit my families' needs. Also, we appreciate that while we were waiting for finance, Jaik personally detailed the car himself because if he did not we would have needed to wait a long time, and we live 2 hours away. Overall, Jaik and the other staff at Mazda Elk Grove were pleasant and very helpful which made it a great car buying experience for my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Thomas14 on 8/5/2017 at 12:31 AM.

I was shopping around online for a Mazda 3 hatchback. I put in an inquiry about it on the Truecar website and Fritz gave me a call within an hour. He was very kind and answered a lot of the questions I had about the vehicle and the price. I was looking at other dealers too just to compare and Fritz stood out from the rest. His no pressure attitude and honesty are what some of the biggest reasons that I selected Elk Grove Mazda. I am a first time buyer and they made the processes very smooth and got me an exceptional financing deal. He kept in touch and made time for me to come in and test drive a couple cars before I settled on the Mazda 3. I cannot speak more highly of him. I fully recommend him and Elk Grove Mazda to who anyone looking at cars. I'd also like to acknowledge Francisco for explaining the paper work and making it an easy process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable!!!

By Goofypopo on 8/3/2017 at 11:55 PM.

My husband and I wanted to purchase a new SUV. We went to Mazda of Elk Grove to test drive the new CX-9 and we took the car home. Gave us a deal we couldn't resist and now we are Mazda owner! Garrett is the best!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Garrett

By Michelle on 8/2/2017 at 6:59 PM.

Yesterday I had the pleasure of retuning to your dealership to purchase a 2nd CX5 for our business. Garrett took care of us on both purchases and even threw in a set of all weather mats as a thank you. Thanks Garrett for making this another amazing purchase!!! Jason in finance was not our favorite. My brother watched him get a newspaper, something to drink, walk around the building, all while Greg was waiting to sign and go as he had a meeting. In my opinion Jason could have helped Greg get the docs signed much quicker. Especially after he asked Jason more than once.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Attentative, no pressure vibe

By RonRon on 8/1/2017 at 4:33 AM.

I came in to Elk Grove Mazda to see the new 2017 CX-5 and possibly trade in my 2015 CX-5. I have enjoyed my 2015 CX-5 tremendously but after reading the 2017 CX-5 reviews on the quiet cabin including the exterior redesign, my interest peaked in test driving the latest model and it didn't disappoint. I was hooked and proceeded to discuss my trade-in with Marcus Goins. Marcus was attentive, relaxed, with no pressure to trade-in and purchase, which put me at ease in completing my trade-in. Francisco processed the financing, friendly, cordial, attentive in getting me out the door as quickly as possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great customer service

By Vincent D on 7/31/2017 at 10:36 PM. Helped by Francisco Morales (I believe)..

I visited the dealership on numerous occasions looking at the Cx-5; Jaik was very helpful and had given me a lot of information about the vehicle; I returned on another day and Gerlie was very helpful as well. She took the time to workout some monthly payment plans and interest rates being offered during that time. About a month later I returned but Jaik wasn't there and I talked to Garrett who actually closed deal via telephone; when I returned it was Jaik and Garrett who assisted in the vehicle delivery, both provided exceptional customer service. They each explained all features of the vehicle. It should be noted that everyone who I had contact with from the sales manager to finance (Francisco), they all provided superior customer service. Great job!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fun, happy buying experience!

By rb26 on 7/28/2017 at 8:54 AM.

So happy to have been able to work with Jaik! He made buying my car fun, relaxing and I never felt pressured! He is knowledgeable and answered all of my questions very quickly and thoroughly. It was late and although they were closing, he stayed until I was completely comfortable with my purchase. I really appreciated him not making me feel pressured or that he was in a hurry to leave.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Straight forward and done

By Jackath on 7/27/2017 at 10:15 PM. Helped by Melanie Benitez.

Knew we wanted new CX5. First stop was Elk Grove Mazda. Greeted nicely by Melanie and helped by Matt. Asked for deal on model of interest. Got decent offer without all the BS. We were prepared to do the internet shopping thing and decided not to waste our time and energy running all around. Like the car washing privilege as we've found Galt to be dusty all the time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great ,no haggle buying experience

By Carleyk on 7/25/2017 at 1:37 AM.

I had the best experience buying my car at Mazda of Elk Grove. I went into this dealership pessimistic due to previous bad experiences at other dealerships. However, Garrett did not pressure me in any way. He was friendly, patient, answered all of my questions, and was very honest. Would definitely recommend Garrett at Mazda of Elk Grove. First time I've had a good car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patience

By Blanca_27 on 7/8/2017 at 9:28 PM.

I want to thank Stephanie for her patience, this car purchase was my 1st large purchase since my husband passed. It was a difficult decision but she made it very easy, she was deligent, yet not pushy, she worked hard to find the vehicle for me and got me in a comfortable payment. I hope Stephanie works at Mazda for a long time so the rest of my family (young adults) can buy from her.

I would recommend this dealer.