Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.2  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 4th Mazda!

By Mazdagirl on 6/19/2019 at 3:01 PM. Helped by Khann, Shane.

To say I love Mazda is an understatement! I have bought my other 3 Mazdas from Mazda of Fort Walton Beach and like the other previous purchases , working with the team of Mazda FWB is always a pleasant experience. PK is awesome to deal with, he is easygoing and very laid back, not pushy like most sales car agents I have had to deal with from other dealerships. Yes, I did consider other brand of vehicles, but somehow the Mazda girl in me persevered and here I am with my 4th Mazda in 12 years!. My CX5 got totaled and I wasn't really in the market to replace it this soon. I was hoping I can keep that awesome car for another 6 years, as we all know Mazdas last forever! well maybe not that forever, but they do last very long! So after a few days of going back and forth with the team of MAzda FWB, trying to get the best deal out of them ;-), Pk have been the most patient and understanding sales person I have ever to deal with. He understands my concerns and the reasons why I can't splurge on another CX 5 (as much as i love to ) So instead of "pushing" me to get the car I want, he guided me to get the car I need. Khann was also very helpful in making sure I'm getting the best deal ! The sales team were all very helpful and cool and stay out of your way while you "fight" against yourself in making one of the most important decision one will ever have. I think the team already knows their cars are very good, they don't have to sell too much on that, but what sets them apart from the rest is that they are good at making sure you are getting the car you need, and assure you will love after you have driven that gorgeous car home. They aren't going to try and sell you the most expensive vehicle on the lot! But they will make sure you are driving home with a vehicle that you will love until it's time to buy a new one! Plus giving you all the best deals they have under their "hood" er sleeves is amazing! So thank you Mazda of FWB sales team for making this car buying a painless experience again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

How the car buying experience SHOULD BE !

By New owner of a Mazda CX5 on 6/1/2019 at 12:57 AM. Helped by Finance and Managers...I don't know all there names, but it was Memorial Day evening..

I don't usually write reviews, but my recent experience at Mazda of FWB inspired me to let others like you know that there is a dealership out there that actually KNOWS how to make the car buying experience pleasurable! I have NEVER experienced such a professional and caring sales staff from a dealership! THIS is what the car buying experience SHOULD BE ! My salesman, PK , let me test drive the different models to see which one best met my needs and still fit into my strict budget. I am not an impulse buyer by any means, so PK's patience with me and his understanding of my needs and budget allowed me to trust him. He actually listened to me and delivered the vehicle I was looking for, which happened to be the Mazda CX-5 his manager was currently driving. (Talk about dedication to the customer.) The ENTIRE staff, from sales and finance to management were OUTSTANDING ! It was definitely worth my 60+ mile drive to Mazda of Fort Walton Beach and I will most definitely be buying my next MAZDA at Mazda of Fort Walton Beach !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hate buying a car!

By DJones on 4/21/2019 at 11:32 AM. Helped by Khann Vun General Manager.

I hate buying a car! Of course we all do. Dealers are pushy and always want to scam us! So we think. Not these guys! My sales person PK was kind and easy going . We had a misunderstanding but the general manager Khann Vun came out and made it right without any extra cost. They worked with me got me the color car I wanted with all the bells and whistles and at an excellent and I mean excellent price!! One of the nicest dealerships I have ever had the pleasure to work with.!! Oh I bought Mazda cx-5 Touring. Also it was the only second dealership I looked at. So impressed with them!! Love my new car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Service!!!! CJ and Nathan are awesome!

By Mazda 2016 on 4/9/2019 at 10:07 PM. Helped by CJ and Nate..

The Service Department at Fort Walton Beach Mazda is exceptional! CJ and Nate are awesome and will take care of all your service needs! This is the absolute BEST service department around! VIP service! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Timely, helpful sales service

By Butthead69 on 3/3/2019 at 1:42 PM. Helped by Latoya.

We were car shopping all day with little luck, Latoya greeted us as we walked up to the building (the first time we didn’t have ask for help all day) and was able to show us every car they had that fit our needs. She stayed with us every step of the way and gave us the answers we needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought after shopping at 5+ dealers

By Kicker929 on 11/11/2018 at 6:51 AM. Helped by Joe X.

We spent 100+ hours of shopping for a low mileage used SUV, couldn't believe the prices or honesty. Service was amazing, we were offered coffee, soda, or water. They patiently showed us SUV after SUV after SUV, we came back 3 times after shopping all over fwb, Crestview, niceville, and Destin. We ended up in the beat most amazing vehicle and at a price I probably couldn't get private party, much less dealer serviced and cleaned. I won't hesitate to refer friends, family, and anyone who asks. You won't find better than Joe X and his team.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst buying experience of any kind I have ever had!!!

By Displeased on 4/25/2018 at 9:21 PM. Helped by CJ Davis and Efran Taylor.

Please read the entire review. I would have rated lower than 1 star if that was possible. My wife and I arrived at the dealership at 8:55 am knowing exactly which car I wanted. The dealership opens at 9:00 am. The salesman came out and I showed him the car I wanted to test drive and after being gone for a while he came back and told me that it had a sold sign in it and he would have to get with his manager. After a while he came back and said the car was still available and it had the sold sign in it because they were about to put it in their loaner program. Didn't make any sense to me, but I test drove the car anyway. As soon as we were done I let the salesman know that I wanted the car and was ready to make a deal. It was only 9:30 am at this point. My wife came with me because we were trading in her old car that she had purchased 12 years prior with her father. They were both on the title but I was told that she could come in with me and sign the car over and just leave so she wouldn't miss too much work. The experience got worse and worse by the minute once we went inside. They came back with an offer and I told them were I wanted to be. They asked about financing and I clearly explained to them that I was pre-approved through my Credit Union and they were not allowed to run my credit. There was much discussion about pricing and payments and other financing was mentioned several times and I made sure each time that I clearly explained to them that they did not have permission to run my credit. I was told that they could beat my finance rate so I finally told them that they could contact anyone they wanted to see what rates they were offering, but under no circumstance at all did they have permission to run my credit. The salesman was gone for quite a while and then sent the new salesman he was training back over with a piece of paper for me to sign. After reading it and seeing my credit score at the top of the page I realized that it was a form for me to sign giving them permission to run my credit, which they had already done, even though they were told repeatedly that they could not. At this point I was very angry and asked for my keys and were my trade in was and walked outside. My wife, who should have already been at work by now, came outside with me and helped me calm down so we could talk. The "Manager", and I use that term very loosely, came out and stared at us until I finally turned around and asked him if he needed something. He then asked, even though he already knew the answer, if something was wrong. Each time I tried to say something he would cut me off or just talk over me. I finally tried to explain to him how rude that is and while I was explaining it to him he talked over me again. After going back and forth with him and explaining that they could not run someone's credit without authorization he finally said that he would write me a formal apology letter stating that they were not given permission to pull my credit so I could get it removed from my report. My wife and I went back inside. After sitting back down again I asked for the third time if they could get the paperwork for my wife to sign so she could get to work. Finally the paperwork came, she signed it, grabbed her stuff to leave, and started to walk away. Before she could make it the "Manager" came over and told us that there was a problem with the paperwork. He said there was someone else on the title and we couldn't finish the deal without their signature. We had already told him that it was her father but we told him again anyway. He still insisted that he would need to sign. My wife had to point out to him on the papers that he was holding that it said "or" and that meant either one could sign it. He said he hadn't noticed that and because of that the paperwork would have to be redone for her to sign. My wife sat back down again. Once he came back and she signed the new forms she finally got to leave. It was now noon. 3 hours for her to sign over a title that I was told could be taken care of right when we got there. This was all bad enough but now the story gets worse. You would think that all I had to do from this point was sign the rest of the paperwork and leave. Probably 30 minutes at the most, right? Wrong! I waited for over 30 minutes for them to get the paperwork together. I was called to another office where I signed paper after paper after paper. It wasn't until we got to the next to last page that I saw a field with my date of birth and told them it was incorrect. The response to that was, "Are you sure?". I couldn't believe what I was hearing. Of course I was sure. I know when I was born. They still did not believe me and it took them looking at the copy of my license to finally agree with me that it was wrong. I then got up and wandered around the dealership waiting for all of the paperwork to be redone. It seemed to take forever. Finally I was called back into the office and signed all of the new papers and was ready to leave. One more step to take. All I had to do was transfer my items from the old care to the new. I only had to take two trips and as I put the last of the items in my new car and was ready to leave when I noticed the "Manager" by the windshield of the new car. He shook his head in disgust and walked past the salesman and mumbled something to him. The salesman followed him inside. I knew that what I thought I had heard had to be wrong. I looked inside the dealership and the "Manager" was at his desk with his head in his hands. The salesman came out and I told him to please tell me that I did not hear his manager say that they had the wrong VIN. He said that he did tell him that and the problem was even worse because the car I was purchasing actually cost more than the one they had done all of the paperwork for. I can't even explain to anyone how mad I was at this point. I went inside and screamed at the manager and the salesman and made a fool of myself. Realistically I should have left hours ago. It was my fault that I was still there. After 10 to 15 minutes of me yelling I finally demanded my keys back. I then noticed there was not one other customer inside or on the lot. Then the more I thought about it I realized there hadn't been anyone there all day. Now I know why. Before I left I called my wife and told her what happened and that I was leaving. She, being the calmer person, reminded me that this dealership was the only one that had that particular model with all of the features I wanted. The "Manager" then came to me and told me that we could work something out. After arguing back and forth we finally came to an agreement and I waited for all of the paperwork again. Once we finally finished I got in my new car and left for work. It was now 2:30! It took 5 1/2 hours to get the employees at this dealership to finally get everything right and get me out the door. Also, I repeatedly asked for a way to get in touch with the owner of the dealership or someone from Mazda and was told each time that there was nobody else to talk to except for the "Manager". We all know this is not true and it's a horrible way to run a business. If you made it through this entire review I hope you keep this in mind when shopping for a new vehicle. I assure that it was far worse than what you are thinking when you read this and I'm sure you are thinking that I'm an idiot for giving them my business. Please don't do this to yourself!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By MarkoPolo on 9/28/2016 at 7:11 PM. Helped by Mike.

Quick and professional service. Staff are sensitive to client's needs and preferences. They are knowledgeable and helpful. Although they are required to push "extras," you still get the best rate regardless if you opt in for the extras or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Dquicks on 8/25/2016 at 11:49 PM. Helped by Mike.

Great customer service. Very quick service. All employees were very friendly and respectful and helped with any questions that I had asked. Great first experience at Mazda as far as getting service done on my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy no pressure sales man.......

By lou1024 on 6/30/2016 at 10:27 PM. Helped by mike smith.

easy to do business with. better than fair trade on old vehicle. invited to lunch during session. mike smith great to deal with, very good personality. will recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quality, Technically proficient and friendly service

By Rover on 6/4/2016 at 1:52 AM. Helped by Nathan.

The service department is staffed by highly competent and proficient staff and the service desk and at the technician level. Great people and friendly. Willing to take the time and look at the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service and courtesy.

By panhandle14 on 10/26/2014 at 10:33 PM. Helped by Do not remember but every single person at the desk and from service were exceptional..

From start to finish our first service apt. at Quality Mazda was excellent! We will recommend to our friends. Your service was quick and answered all our questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

makes you feel like family

By todd35fwb on 10/8/2014 at 10:20 PM. Helped by Nathan wing.

As soon as you walk in the door they make you feel like family. Great atmosphere and friendly service. They are professional and priced well. Nathan explains all work that was performed and is very courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire pressure check

By Tencinas on 10/7/2014 at 2:27 PM. Helped by Nathan.

Nathan did an outstanding job, as usual, in getting me in & out quickly for a tire pressure light. All done in less than an hour on an extremely busy Monday morning. We've bought 5 cars from Quality Imports over the years and definitely recommend them to buy from or have your vehicle serviced at this excellent dealership.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Black rx8

By hitman22 on 9/20/2014 at 2:35 PM. Helped by David Scott.

Everything seem to be fine but a few hours after getting my car the engine light came on again.they.said.the.problem.was fixed when I pick up the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Imports

By dianep98 on 9/20/2014 at 1:54 PM. Helped by Rick and Scott.

I went car shopping for my grandson's first car and was really dreading it as I'm not a lover of car salesmen we went to Quality Imports first to look at a car I saw on line we spoke to Rick who never pushed just ask if we had questions left there went to someone else and felt as if we were being pushed to make a decision so we left there and went back to see Rick at Quality Imports and couldn't make up our minds on two different cars there Rick and Scott never pushed us and made us feel at home we had special financing and they were so helpful with that never made us feel anything but family I would recommend them to anyone and if I was to ever buy a car again I would only go there .Kudos to Quality Imports you have my vote. Satisfied Customer Diane & Chris

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great job by true professionals

By michael bass on 9/12/2014 at 2:18 PM. Helped by everybody was great.

Everything went as promised, couldn't ask for more friendly & professional place to do buisness. Many dealships in the past have performed an alighnment when one was not necessary or tried to sell me services that were not needed, not at Quality. Thanks again, Michael

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CX 5 mazda

By Mlwhite on 7/24/2014 at 5:25 PM. Helped by Rick Auchman.

Excellent service Rick was on top of what I wanted found it for me and even went and picked it up so I could drive it home the same day. Can't say enough I love my CX-5.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Customer Service

By marcsmom on 7/23/2014 at 9:11 PM. Helped by 1:00-2:00 July 22, 2014 I don't remember.

My car needed oil change plus tire rotation, and overall check up. I'm very happy with your customer service and friendly atmosphere. There may be other places to go for such maintenance on my car, but I trust Quality Imports and will continue to be a customer of this business.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

mrs. womack

By me2014 on 7/23/2014 at 1:56 PM. Helped by pk.

Mr. PK was a great salesman. Very knowledgeable about the cars. The detail team maybe could have done a little better but overall a great buying experience.

I would recommend this dealer.