Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4.3  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Why would I go anywhere else?

By MbVaisman on 9/8/2017 at 12:50 AM. Helped by Rana, Brian, Edwardo..

When it comes to car dealerships, this one is above all the others, including the other Mazdas around town. The staff of MofT is reliable, honest and caring. Rana and his team (both sales and service) are fantastic. If you need to experience a positive experience when it comes to buying or leasing a car, this is the place to go. I can't even tell you how many people I have sent to this dealership. In fact, I will travel across town just to get service from this dealership. Check them out. And the coffee... don't get me started.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Buddy on 8/30/2017 at 3:23 AM. Helped by Rana khan.

Very happy with Mazda of Toronto service Seals Everything is fantastic. Bought two cars from Mazda of Toronto. I live in Mississauga but I travel there because of service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

thank you!

By olivia on 8/28/2017 at 2:49 PM. Helped by shervin solhi.

all the service was great ! shervin was calm and very kind. Plus, all processing was quick and satisfying. :) i definitely will recommend you if somebody planing to get a car Thank you so much for everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Sandra on 7/25/2017 at 12:55 AM. Helped by Rana Khan.

Thanks for providing me with excellent service. This is my second Mazda! Mazda of Toronto has provided me with excellent service and I would definitely recommend it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Victoria on 7/24/2017 at 7:36 PM. Helped by Shervin Solhi.

Overall, very good experinece and great customer service. They were so patient, answered all my questions and gave me what I wanted. car was delivered within 4 days. Everything was gone smoothly from the beginging to the end. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All is well that ends well yet again

By Joseph Margalit on 7/20/2017 at 1:28 AM. Helped by David Lu.

It was a pleasure to upgrade my Mazda3 to 2017 ... the presentation of the new car and financing as well as perfect delivery in short time. All is well when it ends well again. You should all be proud.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Experience

By EF on 6/29/2017 at 8:03 PM. Helped by Amir Amirinikou.

We just bought a Mazda 3 from Amir Amirinikou at Mazda of Toronto. Amir was great to work with and we are very pleased with the transaction. I would highly recommend Amir at Mazda of Toronto.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

My Mazda CX5

By Olga T. on 5/29/2017 at 2:01 AM. Helped by Amir.

We were completely satisfied with our purchase experience with Mazda & the sales person Amir we dealt with. He was patient with us during all purchasing process, very helpful & friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mazda Toronto

By Onell PLF on 5/21/2017 at 1:39 AM. Helped by Rana Khan.

I recently found myself in a bit of a predicament when I was referred to this dealership by an extremely reputable and effective lawyer (PLF) not only was I treated like I was the only treated with the utmost respect and care, I was dealt with honestly and professionally right until I picked up the keys. Even the after service was outstanding. Rana, was the first person I was introduced to and he went above and beyond to take care of everything I needed when acquiring a new vehicle. Dave, one of the reps there, also should extreme patience and respect. I am not easily won over by service I should expect, but when that service is overly above and beyond it is extremely important to recognize that value in client service. Thank you to Mazda Toronto right up to the receptionist always curteous as well. It's a great day at Mazda Toronto...and a great experience for me! Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Debcary on 3/14/2017 at 5:29 PM. Helped by Dolly, Rui.

Looking for knowledgeable, friendly and no-pressure car advice? Look no further than Dolly at Mazda of Toronto. She was a pleasure and beyond helpful for our research, test drive, pricing, purchase and vehicle pick up stages--from start to finish. We love our new CX-5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, truly recommend!!!

By Murray Gregga on 1/26/2017 at 11:10 PM. Helped by Dolly Singh, Rana Khan.

Great experience. All the staff were very friendly and welcoming. Dolly took AMAZING care of us. We never felt the pressure to buy and found her very patient and informative with all our questions. I highly suggest you ask for her directly, you wont be disappointed. She was very honest and upfront and didn't waste our time beating around the bush.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

worth the wait

By happy camper on 1/4/2017 at 12:42 AM. Helped by Dolly singh.

After a fair bit of comparison shopping online I decided to purchase the 2017 Mazda 3 hatchback...on a whim as i was driving up Yonge street in Toronto and spotted the Mazda dealership and decided to stop in. The receptionist asked me why I was there and directed me to Dolly Singh...who I found to be as professional and personable as anyone could possibly be. Because of the colour I chose...which had not gone into production yet...it took a little while for the car to be delivered but Dolly remained in contact with me giving me updates as to what was happening with my car. I think she was more excited than I was when she called to tell me that my car had arrived at the dealership and would be able to be picked up two days later. I was very impressed with the level of service and support I received by everyone at the Mazda of Toronto dealership and have recommended them to a few people looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By Ray on 12/15/2016 at 3:31 PM. Helped by Dolly Singh.

Dolly singh was the sales person who was helping me out with my purchase in Mazda of Toronto. She is super friendly, very knowledgeable in what she does and was able to give me the best deal i could ever find. I had done my own homework and i knew what rates other dealerships were able to offer me. She beat them all and gave me the best i could get. I highly recommend her to anyone who is planning to get a Mazda whether lease or Finance. She wont disappoint you for sure... Ray

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By shc005 on 12/11/2016 at 4:49 AM. Helped by Dolly.

Got my new Mazda 3 2017 hatchback in this location. Dolly and Dave provided incredible customer service. Dolly is very nice and patient and she did a fantastic job helping me and spent a lot of time with me, with information and insuring I got a great deal.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

100% satisfied with our new car and experience

By Dawn Lee on 11/16/2016 at 4:19 AM. Helped by Dolly Singh and Jeff Holley.

we are giving 100% because Dolly listened to our needs and understood what car would be the best fit for us. we bought a new cx3 and we got our car early- we did not feel pressured and no time was wasted. all of questions were answered, and there is no "cheap car sales man vibe". Our experience at Mazda of Toronto and the new CX3 that we bought outbeat strong competitors which include the Audi X3 and the Lexus NX. We are very happy with our overall experience.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

An absolute nightmare, over charging and disrespecting women

By David416 on 11/13/2016 at 1:19 AM. Helped by Bob Yurman.

My wife and I went to this Mazda dealership to have our winter tires put on and a few other minor adjustments. It was supposed to cost $400. After waiting for two hours, we were told it would cost $700-$800 for a wheel alignment and other work they found "needed to be done". The warranty expired a few months ago and suddenly lots of repairs are needed. We felt we had no choice but to approve the additional work, waited six hours in total and the final bill came to over $1,500. When my wife tried to ask about missing tire rims, she was rudely dismissed. We had no choice but to pay the final bill, but we are considering taking them to small claims court for the misrepresentation and contacting the news media. It's disgusting the way they treat their customers, especially women.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional.

By Stormfly on 11/10/2016 at 11:52 AM. Helped by Brian Hong.

This dealership does not honor their word. We had agreed on the terms prior to coming in. Sales rep assured us that it can be done but price kept changing (getting higher) the longer we stayed in the dealership. They try to find and use any excuse they can to increase the price! We walked out and decided to eliminate Mazda from our shortlist. Being a previous owner of a Mazda vehicle, this experience definitely makes us think twice before purchasing another Mazda vehicle. The automotive market is now very competitive - there is hardly something that one car offers that another competing model does not have. What differentiates one from the other comes down to professionalism and great customer service.... and this dealership has none of those attributes. Definitely do not recommend this place!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Taking Care of Your Car Shouldn't Take Over Your Life …

By Marianne Keating on 11/7/2016 at 3:41 PM. Helped by Vic, Novshadyan, Bill Papadopoulos, Steve Sayeau (present at conference call only),Bob Yurman (initial booking of appointment) George Epitropou (owner of the dealership, cc'c emails to him), Raj Hanjra (Mazda Canada).

Mazda of Toronto where the customer is ALWAYS ….ooops I mean NEVER Right! I been taking my car for service at this centre since I bought it, about 4 years ago. I love my car, probably the best car I've ever owned, wouldn't hesitate to buy another Mazda….next time round. My salesperson - M. Fahad was exemplary in his product knowledge, reception, polite manner and was very accommodating. Would rate him a 15 out of 10 in performance! A friend of mine bought 2 more cars from him based on my recommendation of Fahad's expertise as a sales person just after my purchase. Historically, my experience with the service department has been that I was always treated respectfully and felt that I could trust the service completed as well as those at the reception desk to be honest and fair. Lois was a gem!!! My experience on October 18th and 19th was far from satisfactory. Initially when booking the appointment over the phone, I was told that the service would take an hour. When arriving to drop off the car I was told it would be a least 2 hours. When I asked who I was speaking with on the phone to book the appointment, Vic the receptionist responded: "Doesn't matter who told you that!" I said: "It sure does matter, if I'm asking the question!" Over the course of the next few hours, Vic proceeded with a litany of services totally $1050…before tax. When I asked him to tell me which services were essential…his response: "It's up to you. You're the customer. You don't have to get any of it done if you don't want to." At that point I asked to speak to the service manager …I got the Customer Relations Manager - Bill. His passive aggressive manner, his condescending tone of voice and sarcastic remarks were very much in line with his underling Vic. When all was said and done I was billed $591.50 a far cry from the original quote of $1050 plus tax!. The reduction in fees came from Bill, after much convincing on my part, due to the lack of satisfaction I experienced, and the inexcusable reception I received. I might hazard a guess that this was an attempt on the part of Bill to somewhat acknowledge and somewhat accept some responsibility for the events that transpired over the course of transaction. When I asked Mazda Canada and Mazda of Toronto to send me a customer survey, both refused. Raj Hanjra at Mazda Canada was noncommittal, evasive and generally uninterested in any of my concerns. George Epitropou, dealership owner, was kept in the loop in terms of my dissatisfaction, through email correspondence (cc'd) and has yet to acknowledge my concerns. Quite frankly, I find the leadership skills at Mazda lacking to say the least. The inexcusable behaviour and immaturity of those mentioned in this report quite liken those of a "gang of grade 8 boys" who need to be taught a lesson in manners, use of appropriate tone of voice and humility.

I would not recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Overall Experience
4   Price
5   Quality of Work

an experience to remember

By Bebing on 11/6/2016 at 3:17 AM. Helped by Singh, Dolly.

We went to a lot of dealers and we ended up at Mazda of Toronto at Yonge and Steeles.As we were looking at the inside showroom a sales agent greeted us with a smile and assist us on what we are looking for.Unfortunately the one that we saw online was already sold but she showe'd us some available stocks that they have. With that we decided to get the CX-5 when we reach home we plan to change the model which is Mazda 3...we are supposed to go to the other dealer but Dolly Singh and the manager entertained us very well so we go back to them to finalize our choice.The manager told us if that makes us happy then its fine.Dolly was so patient and tries to help us to make our first car possible with the help of the manager. We drive home our car winter ready and cleAN.Dolly helped us a lot..As of now, me and my husband loves our first car..Thank you Dolly...

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare at Mazda of Toronto

By JohnB on 10/31/2016 at 1:48 AM. Helped by Rana Khan.

We came to buy a car from Mazda of Toronto, in the beginning the interaction with the Sales Rep went well and he offered us a special price for a demo car and told us we would get even more discount if we talked directly to his Sales Manager. However, the Sales Manager has gone home for the day, driving the demo car to commute from home to office, so we had to come back the next day. The next day, we met directly with the Sales Manager (Rana Khan) and this is where the nightmare began! First, he didn’t honour the price given by the Sales Rep, but instead quoted a higher price and gave a bunch of xxxxxxxxx about losing money selling the car at that price. He repeatedly said he lost money selling the car at that price, and smartly misled us to believe we got a real bargain, so we took the deal anyway and paid $1000 for deposit. After we went home and evaluated the contract again, we found out that actually we’ve been tricked by Rana Khan by agreeing to pay the full price of a new car (without any discount) for a demo car which was technically a USED car. Hence, we decided to cancel the deal and called the Dealer right away. When we talked with Rana Khan about cancelling the deal, things got even worse!!! Instead of refunding our deposit, Rana threatened to penalize us for cancelling the deal. First, he threatened to charge us the difference if the future selling price of the car is lower than our agreed price. (How reasonable is that?) Second, he said he would also charge us the hours spent by his Sales Rep plus administrative fees as well. In short, he threatened to penalize us much more than $1000 as a fine for cancelling the deal. WHAT A NIGHTMARE !!! Will never recommend this dealer to anybody!

I would not recommend this dealer.