Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda CR-V

By Luke on 9/18/2019 at 12:52 AM. Helped by Dave George.

I had a great experience with Mazda of Valley Stream. Staff was extremely helpful and friendly. They were nice and not pushy and aggressive as sales people are know to be. Would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I liked his Honesty and was not Pushy

By Shay Shay on 9/10/2019 at 2:42 AM. Helped by David.

This was my husband and myself second visit. Jonathan Lakritz was our sales consultant both times. The first time we were only looking and the second time we visited we leased a car. Johnathan took his time with us and he did not push us into purchasing something that we didn't want or need. He answered all our questions. Even when we finally brought the car he took his time to show us how to use the features on the car. It seemed as though he would have stayed with us all night if we wanted him to. He was very good and I believe he truly cared which is very rare these days. You could tell that he love what he was doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly welcome atmosphere

By JCMackattack on 9/5/2019 at 2:33 AM.

I was so lucky to meet Mr Henry Villafuerte the best salesperson,knowledgeable charismatic and easy going, I highly recommend Mr. Villafuerte and Mazda of Valley Stream staff the place is friendly and everybody so helpful and outgoing specially Sales Manager Tommy Mcguiness. 5 stars is not enough I'll give a 10+. Juan Mackensen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I’m Happy

By Happy Eleanor on 8/24/2019 at 9:59 AM.

I was greeted upon arrival and introduced to our sales person. All my concerns were addressed and made my first lease deal a positive experience. I’m happy with my car. This is my second Mazda vehicle. Although I did not purchase my first Mazda at this dealership, I would definitely recommend this location. Overall, I’m satisfied with Mazda and their sales staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Sistagirl on 8/6/2019 at 11:22 PM. Helped by John.

My experience was excellent, I recommended to everyone. Everyone was very helpful, Especially Mohamad Hanif. He is a wonderful salesman. Happy with my new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place, workers are very nice and knowledgeable

By Pam on 8/4/2019 at 1:15 AM.

People who works are very friendly, accommodating, knowledgeable and they really care about you, Stephen Otto are the best and helps me a lot, Tommy and everyone out there. Customers are very satisfied with their services. More power Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful Experience

By Torres on 7/25/2019 at 4:06 AM. Helped by Tommy and David.

I walked into Mazda of Valley Stream after visiting several dealerships in search of a Mazda CX-9. I was greeted by salesmen Ed O'Conner. He was in great spirits and quickly established himself as a knowledgebale and straight foward salesperson. He laid out a great deal and aided me with getting the the maximum dollar for my trade in. The entire experience was direct and painless. I would recommend this dealership, and highly recommend Salesmen O'Conner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just bought a used jeep and had a wonderful experience!

By Purplegem96 on 7/16/2019 at 3:46 PM. Helped by Jabari.

I just financed my first car and I had a wonderful experience! My salesperson was Jabari and the finance manager that I worked with was Tommy. They were both very kind, professional and super helpful throughout the entire process. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No good deals, doesn't now what rights buyers have in NYS

By Robert P on 7/8/2019 at 8:03 PM.

We already had a written quote and terms from Bay Ridge Maxda. We tried to get them disclose lease items as required by NYS Law (Motor Vehicle Retail Leasing Act (MVRLA)), the salesperson wouldn't because it was too much work and he needed permission from the manager. After we insisted and threatened to leave then we got that information. After about 2 hours of going over the lease terms to make sure we weren't getting taken advantage of, we finally agreed to the lease except for the motor vehicle fee. We said Bay Ridge Mazda would cover that fee but Mazda of Valley stream can't because they were losing money on the deal. Finally as we were about to walk out, the manager came out and said that they would cover the fee. Why should it take almost 3 hours to get a deal where Bay Ridge Mazda would give you as you walk in? I should have gone to Bay Ridge Mazda.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service

By Mike F. on 7/8/2019 at 12:47 AM.

2nd time around was horrible. They messed up the process of registering my car so now they are ignoring me. Even though I paid them to register the car, they told me to do it myself. Not only will they not return my calls but they actually blocked my phone number so I can not reach them. They are dishonest and incapable. I guess I’ll have to do it myself and spend even more money. Buyer beware. Salesman Jonathan and his coward of a manager are the worst. I would not recommend.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience w Henry and the Mazda Team

By Hec on 3/26/2019 at 9:49 PM.

My wife and I walked into the dealer to browse. Henry greeted us and long story short, 3 hours later we drove out with a brand new Mazda CX5!! There was no pressure just 100% professionalism from the veteran salesman he is. Henry takes his time to explain everything up front and we appreciated his expertise. We highly recommend him & his staff. Hector & Sandra Romero

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

We got a great deal

By Lenny7 on 3/7/2019 at 7:35 PM.

My wife and I were planning to visit several dealerships to choose the best deal on Mazda CX5. We stopped at Mazda of Valley Stream. Everybody was very friendly and helpful. Sales manager Stephen is a great person. He was very responsive, courteous, and friendly. We did not feel any pressure. Everything like price negotiation, test drive, and finance was smooth, easy and straightforward. We got a great deal. We decided not to go anywhere else and bought our Mazda CX5 Reserve.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING HENRY!

By Mazda girl on 2/13/2019 at 2:59 PM.

Henry is just the nicest, most considerate person. He made my experience at leasing a car from Mazda so comfortable. the leasing process went smoothly and the price point was on target! In my opinion Mazda is the best car to drive and Henry is the best dealer to speak with at this place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience matched by an amazing car leased

By Beefstew on 2/11/2019 at 2:43 PM.

I can truly say I had a wonderful experience at Mazda of Valley Stream. Initially I went to the dealer at Garden City as I have serviced my now previous Mazda, but working with sales it just didn’t feel right so I didn’t move forward. Decided to go to Valley Stream a week later and when I worked with Henry V. I noticed an immediate difference in the experience. Henry was a genuine person, honest, and doesn’t have that salesman vibe that can come across as disingenuous/annoying. Mazda of Valley Stream is committed to making the customer happy. When I also dealt with Kevin the manager on the tail-end of the negotiation, we worked something out that made me feel satisfied with my deal, and he kept his word on an agreed service that would be performed for free that required me coming back to the dealership weeks later. Henry and Kevin were excellent to work with throughout and even afterwards as Henry was timely in responding to any questions I had and offered great tips as he is a personal Mazda fan himself. And as for the vehicle: 2.5 months in and I am really in love with it. I had a top of the line Grand Touring 2016 Mazda 6 that I was very satisfied with but I wanted to lease. I wound up getting a gorgeous Soul Red 2018 Mazda 6 Reserve (4th tier out of 5) and the 2-year difference was noticeable. The word that came to my mind when I both saw and sat in the care for the first time was “opulent”. I really felt that I would be treating myself to this vehicle even though it technically isn’t a luxury car. Adding the turbo makes the car so much more fun to drive compared to the non-turbo 2016 and the Active Driver Display projected in the windshield is really, really cool (general, navigation, and safety information) which replaced the somewhat gimmicky Heads-Up display. Android Auto/Apple Care play was included as is and so the car really felt complete in terms of the overall experience. And again, the driving experience has been fantastic. I have a confidence driving on the highway that I didn’t have since I had my Millennia S from years ago, but this car drives better and is more opulent. If you have a Mazda that’s even just a couple years old, give Mazda a try as they have really made significant improvements and head on over to Mazda of Valley Stream for impeccable service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth experience

By kylez on 2/5/2019 at 3:33 PM.

Great customer service! They made the experience feel effortless and easy. Keven and Stephen worked with me to design the car that I want, at the price that I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and Quick Experience

By Sfranzese35 on 1/14/2019 at 1:32 PM.

Stephen has helped me to find the right car at the right price point. He was very helpful and kind. I will refer other friends of mine to him for the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT CUSTOMER SERVICE

By Lori on 12/13/2018 at 2:12 AM.

I recently purchased a 2019 CX3 at the valley stream dealership. I was greeted by the manager K. Persuad and my rep Charlie EChevarria. They were very professional and had GREAT customer service. Charlie accommodated me when it come to the paperwork part of it, she actually started preparing the paperwork due to my busy schedule. When I got to the location I meet with Mr. Charlie financial specialist who explained the contract and finanacial part of it. finally Mr. S. Otto showed me the features of my new car. I

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealer in the Tri-State area!

By meatcat on 12/3/2018 at 12:44 AM.

Hands down the best dealer in the tri-state area—not just of the Mazdas—but of all car dealers! The most friendliest and inviting staff, not a slimy, nor pushy, car slinger in sight! From the sales team, to the managers, all the way through paperwork, it was really one of the best car buying experiences I've ever had. And I had the pleasure of working with Jonathan who might be my new favorite person—even outside of car sales! Very knowledgable, informative, and genuinely cares about finding the perfect fit for his customers. (And deserving of so much respect!! Inside joke!) So happy with my new vehicle and will definitely be returning to keep it in tip-top shape or my next vehicle purchase. Don't waste your time anywhere else, let these fine folks woo you over themselves! =]

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Maybe next time

By mazda3 on 11/19/2018 at 8:17 PM.

The sales manager was not able to give me the price I wanted so we parted ways. Stephannie was very helpful and professional about their dealership not being able to match the price of another dealer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SOLD ME A CAR WITH 4 BALD TIRES WITH DRY ROT

By CAT on 10/5/2018 at 1:08 AM. Helped by Charley.

i PURCHASED A 2015 jeep grand cherokee. the car has the orgininAL tires from 2015. my mechanic told me the dealer should have replaced the tires before selling me the car. The car passed the "inspection" that was done at the dealer. the dealer says the threads are measured from the middle. I got two opinions and both say I was sold a car with 4 bald tires. The dealer lies and plays games and treats women like we are so stupid. I have reached out to the owner, despite Kevin refusing to give me the owners name. I have not received a call back. I do not trust this dealer because of all the lies they have told. I lost my faith in them. I WILL NOT LEAVE MY CAR WITH THEM TO REPLACE TIRES. I DON'T TRUST THAT THEY WON'T GIVE ME USED/CHEAP TIRES AND then attempt to mess with my car. I wish I could attach pics.

I would not recommend this dealer.