Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long distance purchase without ever seeing the vehicle

By John B on 11/24/2017 at 10:59 PM.

I would like to express my sincere thanks to the McCaddon dealership for having a salesman like Jeff Katz. I live in St. Louis, Missouri and conducted the entire purchase of my vehicle over the phone. I found the vehicle on line, contacted the dealership and was put in touch with Jeff. I felt extremely comfortable with Jeff, he test drove the vehicle for me, he pointed out a few minor is sues and was upfront with me the entire time. We reached a deal and he put me in contact with a transport company. Money was transferred, the vehicle was picked up and delivered to me (minor issue with the transport company but Jeff actually got involved to try to correct the situation). In the end, I am very pleased with Jeff's professionalism, service and most importantly trust! John B.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless Experience

By Bob and Lynette on 11/18/2017 at 8:20 PM.

This was a wonderful experience. John Clark took the time with us to show us everything on the GMC Terrain SLT2. We wanted an additional item added and while the car was in the shop, they gave us a courtesy car. Very friendly and helpful dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best buying experience ever! Thank you Kam Hookano.

By Momos542 on 11/17/2017 at 3:10 AM.

I was looking for a replacement vehicle and in less than 30 minutes, thanks to Kam, I found exactly what I wanted. His knowledge of the inventory was great. I highly recommend him. Everyone we had contact with was very personable. Thank you again, Kam!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An honest service department

By Jolt on 11/9/2017 at 9:57 AM.

Jon Berry was my service advisor. Jon was patient, answered all my questions and demonstrated a great deal of knowledge about my truck. When finished my bill was less than anticipated and the work done was exceptional. The McCaddon staff were all very professional and friendly. There are other GMC dealers closer to me but the drive is worth it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience at a dealership in my life!

By eli123 on 11/8/2017 at 10:42 PM.

Everyone was friendly, courteous and very knowledgeable. The follow-up and gift box was over the top! Wished I would have gone to this dealership years ago. They have my business from here on out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service, excellent technicians

By KLychock on 11/2/2017 at 3:05 AM. Helped by Eric (service technician).

McCaddon was so helpful in solving an issue with our GMC Acadia. Dave in service and Eric (technician) were both wonderful. Highly recommend McCaddon service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

bought a great used jeep

By flyingmagpie on 10/21/2017 at 4:21 PM.

friendly, helpful, courteous over the phone and in person. easy to contact. returned calls. bent over backwards to make sure ,my experience was a good one.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Four trucks in one purchase

By Susan on 10/20/2017 at 7:47 PM.

We purchased four trucks for our business. The entire experience from start to finish was top notch. Bubba and Justin made the final sale and finance portion of the deal as painless as possible!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team

By Vivian Hamilton on 10/9/2017 at 2:54 PM.

Easiest time buying a new car EVER! Wendall, John, and Justin worked with us and made the process efficient and effortless. Great experience working with all these gentleman. Would recommend using this dealership and will be back in the future. Thank you McCaddon team for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By Hassan Alsaleh on 10/6/2017 at 2:01 AM.

I took my truck here for service multiple times, and I always had James take care of it. A ride from the dealership to any destination was offered after I dropped my car a ride back once the car was done from service free of charge. James provided with updates whenever needed and responds to any questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!

By Dan on 10/3/2017 at 10:28 PM.

Wendall and Justin never cease to amaze, anyone looking for a quality dealership with quality people please head over to McCaddon! The quality of the experience second to NONE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By KZ1234 on 10/2/2017 at 2:26 AM.

Everyone I dealt with at McCaddon was professional and personable. I special ordered a new vehicle and actually paid less than the original quote, because they were able to pass on a dealer incentive discount. I was introduced to the members of the service department as well as the owner. It was clear that this dealership really appreciates the business and its customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first car buying experience

By sjkern on 10/1/2017 at 3:31 AM.

Joe was a great help. From the first meeting he was willing to answer all my questions and guide me through my first independent car buying experience. He was very knowledgeable about the vehicles I was looking at and determine which was best for my needs. He made the whole buying experience simple and straight forward.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience

By 2005Gmc on 10/1/2017 at 1:09 AM.

Prior to my arrival, the vehicle I called about was brought to the front of the dealership. Joe Cleland was patiently waiting near by. Joe immediately gives you the feeling my that you have come to the right place, and that you are in good hands. During the test drive, Joe was quick to answer any questions or concerns I had with the vehicle. Joe was able to carry on great conversation, eliminating the awkwardness at that comes with riding in a car with a complete stranger. After my purchase, Joe took time out his day to call me and ensure i was stil happy with my purchase. I am very satisfied with my car buying experience at Mccaddon GMC. I look forward to working with Joe Cleland on my vehicle purchases in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car Purchase I EVER had!

By Julie on 9/28/2017 at 7:26 PM.

I am so greatful for this team, I appreciated the authenticity & true support. They each look you in the eye and know what you are looking for. You can tell all of them have many years of experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy, helpful and fair

By yayaya56 on 9/29/2017 at 12:21 PM.

Joe Cleland and every sales person we dealt with were helpful and Joe spent a good hour and a half with us explaining the car driving set up and how to navigate the dash icons. It was a very helpful way to get us going smoothly and saved us lots of time when we first drove the car trying to figure those things out. Thanks! We highly recommend McCaddon, this is our second purchase there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Respectful and Helpful

By Phoebe Browning on 9/29/2017 at 2:53 AM.

Joe was knowledgeable and respectful. As a young woman buying a car I had negative experiences at several dealerships, where men would ignore me in favor of my father. Joe and his dealership did no such thing, but treated me kindly, spoke to me frankly, and did not make me feel pressured at any point. I had a very pleasant, trustworthy experience there with Joe and would recommend shopping there to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By SNB on 9/29/2017 at 12:10 AM.

The process was super easy and very up front from start to end. My used car passed with flying colors when I took it to my own mechanic which made the decision to buy even easier. I would highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wow!!

By Estilo_240 on 9/27/2017 at 4:59 AM.

So I went in to McCaddon to trade in my Cadillac that I had. I had an idea of what was possible for me, I never had an idea i would be driving off in a BRAND NEW 2017 XT5!! My man Joe helped me out and boy was i glad he did. He walked me through everything i needed to know about my new car. He made my decision sooo easy and not stressful at all. There was no pressure to buy anything and thats what i liked the most. A lot of dealerships hassle and hassle you, Not McCaddon, these guys are the best every single one of the people that helped me that day. Im so glad i came here to get my car, best decision I could have made. Def recommend this dealership to anyone. Joe Cleland is the Man!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

McCadden best dealership Ever

By catchyouri on 9/25/2017 at 12:06 AM. Helped by NA.

As is always the case, service at McCaddon is over the top perfect. This is one of the many reasons why GM is my favorite auto provider and why we have been customers for a long time. Thank you McCaddon anything I can do to spread the word, I am ready willing and honored to make the top recommendation for this dealership.

I would recommend this dealer.