Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.7  
Friendliness
4.3  
Overall Experience
3.8  
Price
4  
Quality of Work
3.9  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By JaynAsh on 10/8/2018 at 4:23 PM. Helped by Heddy Ramicone.

Our Salesperson Heddy Ramicone was AWESOME! She was so nice and inviting. She took her time and made sure my wife and I bought the car that we wanted. She helped us look for one and, made sure we liked it and, that it fit our needs. She is such a sweet and caring person. She makes you want to come back and buy all your cars from her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By TaylorFamily on 6/23/2018 at 7:12 PM. Helped by Willie Caughman.

The best experience I’ve had at a car dealership by far. The customer service we experienced was out of this world! Chris greeted my husband, myself and my daughter and introduced us to Willie Caughman. Willie made sure we were well taken care of and not once made us feel pressured. We came into the dealership looking for a used spare car and ended up getting a reliable low mileage vehicle for an amazing price. Willie, thank you for working with us to make sure we got a great deal! We will definitely be back and refer family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar customer service

By Poppy63 on 5/16/2018 at 6:51 PM. Helped by J D.

Not only was my A/C repaired but they provided a loaner car so I did not swelter while the part was in transit. JD could not have been more accommodating or courteous. I would not hesitate to recommend the service and I will continue as a customer for as long as I am an Acura owner.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Acura fails to shine

By J. Potter on 5/4/2018 at 10:24 PM. Helped by JD Stidham.

McDaniels Subaru and McDaniels VW each had a two week wait time for oil changes. The fact that I spent $70,000 at the two dealerships over the past 5 years was not enough to get a 20 minute oil change at an earlier date. I called McDaniels Acura and was greeted with a friendly and professional service adviser (JD) who told me they would be happy to change my oil the same afternoon. That is service, or so I thought. Unfortunately, after taking two hours to change the oil, my car was returned without the engine cover! This was not discovered until I had returned home. No one has returned my calls or emails. Is it unreasonable to expect the engine cover to be replaced after an oil change??? And, where is JD when you need him???

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience.

By Jeffrey Cearnel on 3/26/2018 at 4:21 PM. Helped by Willie Caugham.

Would like to commend the staff and especially Mr. Willie Caugham for such a smooth, inviting and most informative car buying experience ever. Upon arriving at McDaniels Acura of Columbia SC. dealership from Raleigh, NC. my wife, myself and our dog (Kai) that we brought along with us that everyone their loved on so much they made her feel like she was familiar family to them, again thanks for that. We were greeted immediately and introduced to Willie who took us to our vehicle in the service department where it had been cleaned, detailed and filled with fuel. Willie took us around the the vehicle pointing out, demonstrating and explaining briefly things about the vehicle and assured us he would go into further detail later on that morning. Through many calls and text messages with Willie all the paperwork we needed was there and in order, now just the process of explaining and signing things, never have I had such a smooth process that didn't feel pressured in any way. After finalizing things and leaving the dealership along the way home we had to call Willie to get some info on some features that we couldn't figure out Willie talked us through everything that we needed with success, always telling us no matter what we needed just to call, again thanks for your kindness and professionalism,(Mr. Freeman) inside joke lol. With the staff here I would recommend McDaniels Acura of Columbia SC. to anyone in the market for an awesome and rewarding car buying experience, again my wife, myself and (Kai) would like to thank you on how you made us feel welcomed and not just a customer, be Blessed Jeff & Deborah Cearnel,(Kai) Acura Rdx

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW Acura purchase

By Michael reeves on 1/10/2018 at 10:44 PM. Helped by meaghan comerford.

Jesse the sales manager was very easy to work with and he got me a great deal. Meaghan was the sales rep that assisted me and she was great and helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchase experience

By jreeves on 1/6/2018 at 3:41 PM. Helped by Gus Hermanson.

I purchased my vehicle from here and had one of the best buying experiences. Gus is the best salesperson they have there. If you're looking for a new Acura Go see Gus at McDaniel's Acura in Columba.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

McDaniel Acura in Columbia, SC

By DRJ on 8/30/2017 at 10:01 PM. Helped by Chris Groh.

I bought a new 2018 Acura RDX and had an overall good experience. Chris Groh was my salesman and also trained me on the cars user nav system, audio user interface, etc. Chris was extremely helpful and knowledgeable. I recommend Chris and McDaniel Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman and Service Area

By Happy Customer on 7/21/2017 at 5:56 PM. Helped by Christopher Groh, J. D. Stidham.

I purchased my MDX Acura about 8 months ago from Christopher Groh. He explained all the features to me and even called to see if I had any problems. The care was the perfect size for me and I didn't feel pressured at all. A wonderful experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By lauren8827 on 7/8/2017 at 8:10 PM. Helped by William Miles.

I drove from Charlotte to purchase my first car on my own. William Miles was a fantastic help and I 100% recommend him! He was knowledgeable, personable, and had a great attitude! The dealership and manager Jesse were great! This is the place to buy an Acura!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Horrid Customer Service

By Consumer on 4/11/2017 at 5:24 PM. Helped by No one called back..

Absolutely the worst customer service among automobile dealerships in the Midlands. Not only has the Service Department refused to timely correct two Subaru recall problems--air bag and windshield wiper motor--two messages left for management to contact me have gone unaddressed. Next stop will be a complaint to the NHTSB. On a different note, I found the sales department to be wonderful to work with when I made my purchase several years ago. It is sad that current management and its service personnel are the exact opposite in terms of customer service after the fact.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lost a customer today permanently

By franklinnb on 3/14/2017 at 8:32 PM. Helped by Mia McLemore.

I bought my Acura from McDaniels back in 2010 and have had it serviced there ever since. No more. I had my first poor experience some time last year, I don't recall the actual dates. I went for an oil change and left with suggestions of up to $5000 in repairs for alignment, tires, and battery. Just stunned, I had it double and triple checked and eventually got everything on the list done for less than $1000 at Nuttall Tire. I received a recall for passenger airbags and finally was able to get it scheduled. My nav system had been acting up so I had it checked too. I was told this would take an hour for the recall and probably 20/30 minutes for the nav diagnostic. When the lady came back and told me it was likely the battery that was causing the problems, I was a little taken aback, but somewhat relieved since apparently that would only take a few minutes to switch and $200 seemed like a good way out as opposed to the $1000 for a new nav system. After this relief, I began to feel a little hesitant as I felt I was being taken for a ride and this would not work. Apprehensively I agreed to the change, despite my gut telling me otherwise. Suffice to say I'll never ignore my gut again because, shockingly, the battery change solved nothing. Now I have an estimate of over $1000 for a new nav system. Oh yeah, did I mention I was there for 3 hours? Waiting to pay for 20 minutes? I was 30 minutes late for another appointment. My laptop died while I was there, which should tell you everything you need to. Afterwards, the lady that was doing it was trying to make me feel better by saying she removed the "diag" charge. Well, the charge goes to the repair, and basically saved me zero dollars because I had to pay the full battery amount anyway, so way to make a customer feel good. Then as I'm trying to leave, she asks if it was a new car and if I just bought it and tries to start talking to me about an extended warranty. Are you serious right now? I just told her I was late for an appointment and had not eaten any lunch. When I tell her I have to go, yes, I was angry, irritable, and in a foul mood, she huffs off like I've done something to offend her. McDaniels lost a customer for life. I don't trust the people that dealership anymore. The worst four words you can hear from a customer. I don't trust you. I'll be getting the nav system replaced at another dealership, because they can't quite possibly be less trustworthy than McDaniels Acura. I also won't be playing the McDaniels Golf Tournament this year. I don't know how many thousands of dollars I've spent with McDaniels Acura, well over $35k I do know that, but I've never felt less like a second class citizen. Outside of the miserable experience, two of the employees smelled like pot and the lady that was handling my repair was complaining loudly about other customers. I'm sure she'll complain about me next. At one point, I heard her on the phone telling someone to stop yelling at her and that she was just the messenger. After the experience I had today I can understand why that customer was yelling.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Totally Unsatisfactory Service!!!

By Not Happy Man on 2/8/2017 at 1:38 AM. Helped by Greg Freeman.

The service manager, GF, is belligerent, condescending and exhibits a hostile attitude. I was lied to, overcharged, and sent home in my vehicle which was unsafe to drive at the time. Sales and Parts at McDaniels Acura in Columbia are top notch but the Service Department under GF's supervision and oversight is shoddy and have absolutely no customer courtesy cells in their veins. Just want to rob you of everything they can get (my opinion) Be forewarned, if your car is out of warranty. Question EVERYTHING because you will be taken for a ride and talk down to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Duffy on 8/23/2016 at 7:03 PM. Helped by Otis Morris, John Bailey.

I had an excellent experience with McDaniel's Acura and the staff. I got great value and Otis, the used car manager, and John Bailey, the salesperson, were a pleasure to work with. The description of the car online was a little inaccurate in that it advertised a flawless paint job. After the car was delivered I saw a few blemishes. Otis was unaware and when brought the matter to his attention he without hesitation offered to pay the local Lexus dealership to touch up the defects. I hope that I have another opportunity to buy a car from them.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome Sales & Customer Service Experience

By toisbetter1 on 7/28/2016 at 11:38 PM. Helped by Christopher Grow.

I came in as a new resident of the State. Being apprehensive about a sales staff where I knew no one, or any type of past history. I drove through a few times and had a brief encounter with a couple of the sales representatives. I took a card from one of the Rep's Christopher Grow. Being a bit cautious in making a decision that added a bill to myself the first few months in a new state. I left with out making a final decision about the vehicle I had considered purchasing. It was nice to not feel like I was offending anyone by just looking at a few vehicles, and taking my time to consider my options. At my pace I did return and purchased a used RL AWD, the Rep Christopher Grow was instrumental in my decision to move forward with this vehicle. He took the time and patience necessary, allowing me to feel I was not getting in over my head. The management team above Christopher is beyond reproach in my opinion. They have went over and above in making sure I have had a Great Experience with this purchase. I have found the dealership I plan to stay with in this Area...... Thanks for your help with this Purchase.... John Schmidt (Ret. Policeman)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfied customer

By Roadrunner$ on 7/28/2016 at 2:54 PM. Helped by Ray Brown.

I came in to just look, Ray Brown sold me on Acura. He was very knowledgeable & believed in the Acura's performance. Also met Mr. McDaniel, the owner. I am very pleased. Go Ray, you convinced me about this car.

I would recommend this dealer.

Overall Rating

1.7  

2   Friendliness
1   Overall Experience
2   Price

Arrogance

By Robert Wilkinson on 7/27/2016 at 4:21 PM. Helped by Mr. James Harper.

I contacted Mcdaniels Subaru to inquire about a 2017 Forester my wife and I were looking at purchasing. I asked for an "Out the Door" price from James Harper who I was dealing with via email. What I got the first time was a base price with a note for add ons for tax, tag and closing fee....but no costs were given for the add ons. I asked Mr. Harper to give me the price I requested which he finally did. We got within $835.00 of a deal, but Mr. Harper told me the sale price would be below invoice and he would not commit. He then told me to "Enjoy my Subaru". What a great thing for a Sales Manager to say to a potential customer! I truly hope his arrogance helps him sell a lot of vehicles. He won't be selling me one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Max is happy to be in an Acura

By Maxparm on 5/31/2016 at 9:42 PM. Helped by William Miles and Paul Belair.

McDaniels Acura promotes a professional and caring environment. Buying a car here was a great experience. Would recommend Acura and this dealership to anyone. -Max

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Simply the best!

By New Subaru Family on 5/18/2016 at 2:35 AM. Helped by Chris Townsend and James Harper.

McDaniels Subaru is Fantastic! From the moment I drove on the lot to the moment I drove off in my new car. I had been to several lots in town looking for a car , but none compared to the experience at McDaniels. My salesmen , Chris Townsend and James Harper were honest, knowledgeable, and trustworthy. They helped me find the right car for my family. Chris and James always had my family's wellbeing and safety in their sights when assisting me with my purchase. I have not only become a fan of Subaru ,but also of McDaniels Dealerships. They are Simply the Best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Claire O'Loughlin on 5/2/2016 at 2:37 AM. Helped by Chris Townsend.

I had a great experience with McDaniels Acura and Subaru. After looking online, I found a car I wanted to test drive. As soon as I arrived at the dealership I was helped by a salesman by the name of Chris. He located the keys for the car I wanted to test drive and we were on our way. During the test drive he answered all of my questions honestly and knowledgeably, with the car fax in hand. He made the buying process very easy and helped ensure I got a great deal.

I would recommend this dealer.