Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"Very poor Customer Service"

By Mrs. Scott on 11/25/2017 at 6:40 PM. Helped by Jim, McCall.

Service department at Audi dealership McDaniel sucks! Not a trust worthy company, unprofessional staff members. Turnaround time for repair was nearly 10 days for basic work. In which a third party company completed most of the repairs. Jim nor Mccall are trained to interact with customers. Mccall said, he was calling me from his backyard in regards to my concern; however it sound like he was still sleep and didn't care about my concern. My vehicle was involved in an car accident; I was not at fault. Statefarm agreed to pay Audi daeler service the difference via a supplemental check base upon the price difference of the original quote. Proof of payment has been electronically sent to Jim per his request and a check issued 11/22/17 for the difference to Audi dealer service. Jim and Mccall are refusing to release my vehicle until they are able to check their mail for payment. I am concerned as to Why are you penalizing your customer behind a 300.00 difference in which you are overcharging? Stop making excuses and take care of your customer's. If you guys dont get it together your business will continue to decline. I am very disappointed with your staff and their actions. My family and friends will be patronizing other businesses who value their clients.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Disappointed with Customer Service

By A. Frederick on 11/11/2017 at 2:31 AM. Helped by John Coggin, Jim Smith, multiple calls to Roadside Assistance, and Customer Service..

2017 Q7 had to be towed 112 miles to the dealership. Used Roadside Assistance, took an hour. Service said tow was covered by warranty. Regrettably, I wasn't told they wouldn't pay to get the car back to me. After two days to fix it, I'm driving 112 miles with my other car to get the Q7, or pay $295 out of pocket to tow it myself. All this because of a faulty battery, after only 7 months! What a great car, but based on the lack of service, I hope I don't need service from anyone with Audi in their name. Just sayin...

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Unhelpful, cagey salesperson

By aas123 on 7/21/2017 at 4:33 AM. Helped by John Coggin Sr..

I found a listing for a 2014 Jetta, which I went in to test drive. First off, the salesperson says I can't test drive because I only have an Indian license, which I can accept. I ask to inspect the car before the drive, he just stands by, and gives monosyllabic replies to my questions about the tires, brakes, and so on. On the test drive, this pattern continues, and I barely get any concrete answers from him about how soon the tires might need to be replaced, how often the oil has been changed on the vehicle, how long will be the brakes last. All of these are basic questions any one would ask when buying a used vehicle. But I receive vague replies, approximate answers without explanations, and the constant reply, " I am telling you the car is in great shape." After I leave, I go get my SC driver license, and go back to test drive the same day. The steering on the car was stiff, like it didn't have power steering, and the brakes were slow to respond, which even I, a relatively less experienced driver, could tell. These concerns were met with shrugs and more vague answers. After this, each time I have called to ask for clarification on past servicing, or inspection reports, or even details of what servicing was done at this dealership, I get exasperated replies, followed by "Are you interested in the car or not?". This would've been my first car, and I did have a lot of concerns, especially since this salesperson seemed to be hiding something with the reluctance to provide any information. Truly a bad experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly exceptional customer service

By Jenpawloski on 3/31/2017 at 6:19 PM. Helped by Deann, Buddy, Matthias, Jim.

My Q5 developed a noise while driving to Charleston on vacation. Called before we arrived in town. Buddy Baldwin worked to get me squeezed on Friday afternoon with a full schedule until Monday. Upon entering I was greeted immediately by Jim. Deann was very nice and helpful at write up. Facility has a Quattro Cafe with beverages, tv, wifi, and a good selection of magazines. Technician Matthias was great. He test drove with me to try to replicate the noise and looked over the car. This dealership has a very friendly and helpful staff. I've been an automotive service manager for five years and know what a team encounters while trying to deliver exceptional service. These guys all went above an beyond. Thank you all for your help!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience

Just not interested

By jwfitz on 3/29/2017 at 4:51 PM. Helped by ?.

Called to have service on my TT, minor taillight issue . First person referred to a second person who acted as if we were bothering him. A bit of a disappointment in that we love the TT and plan in the near future to replace it with another Audi. Not sure brand loyalty will overcome mediocre service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience purchasing my new Q3!

By Wrb123 on 10/20/2016 at 1:06 AM. Helped by David Robbins, Rodgers Gilliard.

I very much enjoyed working with David and Rodgers on my new car purchase! They made the entire process incredibly easy and I couldn't be happier with my new Q3. I would definitely recommend working with this dealer, 100%!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Nathan on 10/16/2016 at 9:32 PM. Helped by David Robbins.

David Robbins and the entire staff at McDaniels Audi were phenomenal! David was extremely knowledgeable about the brand and vehicles offered and spent time with me ensuring I found the perfect fit for my needs! The process was painless and I was taken care of throughout! I am so excited to be in the Audi family and the experience I had with David and McDaniels Audi have definitely made me a lifelong fan! Thanks again for everything!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Experience

By Sam on 9/30/2016 at 2:49 PM. Helped by Bill Morton.

It was my first time leasing a car and Bill Morton made it hassle free. I left happy with my new 2017 Acura IXL. I'd definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By RalphandCarey on 9/29/2016 at 12:29 PM. Helped by Bill Morton.

Bill Morton was helpful in helping me choose my car. He was professional knowledgeable and personable. Rich the finance manager was also very helpful and both were a joy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great Experience"

By SteveH on 9/21/2016 at 1:45 PM. Helped by John White.

We knew we were in the market for an Audi and McDaniels Audi was the first and only dealership we stopped to find out more about the Q5 and Q3. From the initial interest in the vehicles to signing the dotted line, John White was excellent to work with. He was professional, courteous, knowledgeable, and patient with us. Because of this, we decided not to shop around and committed to buying our Audi from McDaniels Audi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Sceen name on 9/8/2016 at 7:46 PM. Helped by Sally Cate.

McDaniels Audi and Sally Cate make purchasing a new vehicle the best experience you could ask for. Sally had my interests in mind and took care of us from from the time we walked into the showroom until we walked out with the perfect car for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure

By @melalinala on 9/7/2016 at 12:23 PM. Helped by Sally Cate.

Sally Cate was very pleasant to work with! Highly recommend asking for her. She allowed my experience at McDaniels AUDI to be one that was unexpected. I had been shopping for a while and she (and everyone at the dealership) provided a very positive car buying experience.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very pleased

By Screen name on 9/7/2016 at 12:48 AM. Helped by Michael Harrison.

Michael was knowledgeable, straightforward, honest and looking after my interests. They were no surprises, no slippery moves along the way from initial visit (Saturday 9/3) to sale and delivery (Monday 9/5).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Purchasing My Car

By Renee1030 on 8/24/2016 at 6:34 PM. Helped by Derek.

I was greeted right away. The staff was very friendly and willing to work with me to find the prefect car! The first Audi that I bought didn't bother to come out to the lot to say hi! My experience at McDaniels was positive and I will return when it's time for an upgrade!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy and Hassle Free

By used car purchaser on 8/23/2016 at 3:42 PM. Helped by SJ Duong & Rich.

We saw the vehicle we purchased online, and came to the dealership without an appointment. SJ was extremely helpful throughout the entire process. We never felt pressured, and the process was made simple. We are 100% satisfied with our experience at this dealership and in working with SJ and Rich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase used vehicle

By GeoJim on 8/22/2016 at 3:35 PM. Helped by Bill Morton.

Found the vehicle on line and contacted the dealership for an appointment. Excellent communication and rapid response to questions. Arrived at the dealership and was treated honestly and fairly. The salesman was personable and friendly. Completed the transaction to my satisfaction. Vehicle was cleaned and fueled and has operated perfectly.

I would recommend this dealer.

Overall Rating

3.5  

5   Overall Experience
2   Price

Bought cars

By new Acura owner on 8/21/2016 at 11:52 PM. Helped by ACURA dealer's sales consultant Bill Morton..

Bill Morton was conscientious and thorough and knowledgeable of the Acura MDX that we were interested in purchasing. He answered all our questions and walked us through the new car features when we picked up the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy In & Out

By Sharkbait on 8/20/2016 at 5:25 PM. Helped by Bill & Rich.

I have bought many vehicles from a multitude of dealerships over the years. Recently I was in need of a service truck and found one at the McDaniels dealership. The purchase couldn't have been easier and the people respected my time. All total It took me 1/2 hour to purchase the truck and I am sure my next vehicle will be from them as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Q5

By Russ Willis on 8/19/2016 at 4:01 PM. Helped by Michael, the British guy.

I stepped up from a Toyota to Audi and I'm so glad I did (3 months into it this point). The interiors of Audi are just so nice. I leased it under the national program, so I'm pretty happy with the deal. I heard they pretty good technicians - will have to report back on that. I looked hard at the RX (Lexus), but it reminded me in a lot of ways of my old car. Plus, there are more RXs than Accords or Camrys in my neighborhood - I'd something a little unique for this kind of money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my first new car ever

By kcdclarke on 8/17/2016 at 3:10 PM. Helped by SJ Duong.

Thank you to SJ Duong for all his help and working with us so I could buy the car. I love it and very happy with everything, it was the easy experience I had for buying my first new car. Always heard horror stories of dealer and spending hours going back and forth with everything. I could not believe how easy and quick everything happened I could not seem to be able to keep up with everything but SJ walked me though everything and I cannot thank him enough for that.

I would recommend this dealer.