Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.9  
Quality of Work
4.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Classy outfit

By ITSallOK on 5/11/2019 at 6:57 PM. Helped by Abel Aguilar.

I had already decided to buy a new Impreza, and the process was entirely painless with full disclosure by all employees from sales to finance all the way. The vehicle I wanted actually had to be shipped in from another dealer, but that went well, too, with plenty of feedback. The dealership facilities themselves are very pleasant. At first I thought the location was a bit far out of town, but being just off I-77 proved it to be no problem at all. The car turned out to have a weak AC unit (undercharged at the factory), so I had to bring it in for service only 6 weeks after purchase - when the weather started to warm - but the service was quick and friendly. I

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car buying experience was a dream!

By Macipow on 4/17/2019 at 6:01 AM. Helped by Qianna, Ray.

I can’t say enough good things about this dealership. I’ve been looking for a Subaru Outback for a bit and as soon as I walked into McDaniels Subaru in Columbia and met Qiana I knew that I had come to the right place! She was transparent and honest throughout the whole experience and matched me with the PERFECT car. She’s is amazing and I can’t recommend her enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10,000 Mile check-up and oil change

By EDN on 2/21/2019 at 5:03 PM. Helped by do, not. know.

The service at McDaniels is very professional and and relaxing, the waiting area is large and comfortable. The staff keeps you informed as to wait time and progress of the service. We would not consider using another source for our service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Joan123 on 1/30/2019 at 8:40 PM. Helped by Gregg, Lin.

Ms. Lin Gregg was very professional as well as the other staff at the dealership. My husband loves his 2019 Subaru Outback, I recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mcdaniels VW Experience

By cmurphy2 on 1/15/2019 at 11:07 PM. Helped by Darryl Walker.

I just recently traded my old VW for the 2019 VW Tiguan and i love it. My salesman Darryl Walker was very helpful. When it came time for us to trade it in he was working really hard to get my into the car i wanted for the price i wanted. A very nice guy and very knowledgeable. By far one of my best interactions with a salesmen.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Stressful and frustrating

By George D 214 on 12/16/2018 at 1:12 AM. Helped by Mike Klamath,(service Mgr.), Katherine CID-P/5896, Danika Franco (3039).

2- Times that I know of they did not refill my oil all the way after both oil changes. First time I found out while checking my oil while refueling, it was down 2-quarts. Second time I found out after checking my oil after arriving home from an oil change, it was down by one quart. So who knows how many other times they did not refill my oil when changing it. Another problem is the service manager is hard to reach and doesn’t keep promises to help you. Also the service department has a huge communication problem, one person doesn’t relay messages to the other. Also, I call ahead,, two days ahead for a service appointment to discuss service and when I get there for my appointment the service advisor doesn’t have a clue why I’m there and who I am, it’s like I never called at all. Also, the service manager was supposed to relay information to the service advisor concerning my appointment and never did and wasn’t anywhere to be found during that appointment. I was so frustrated throughout my appointment and really upset when I got home to find out I had to add a quart of oil after just having my oil changed. My car does not burn or leak oil. I am still too frustrated to talk with them about these issues and a few others. I just feel whatever I say will not sink in and they just don’t care. Lastly, they know I’m upset. Because of my reviews and want me to call them when if they really care about customer satisfaction they would reach out to me.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By joanne on 12/13/2018 at 8:16 PM. Helped by James Harper.

James was very helpful, knowledgeable and patient . He made buying a car a pleasant experience. I had worked with James twice before without buying car due to dealership would not work with me with trade in. Since ownership had changed this time I was able to come to agreement with trade in offer. Much different experience. James was good all three times and I will return again if I want a new car and I will ask for him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Abel Aguilar at McDaniels Subaru

By Susanty8 on 10/26/2018 at 1:44 PM. Helped by Abel Aguilar.

Past Experiences... I have bought quite a few vehicles but the purchases are not an everyday occurrence. It can be quite difficult to navigate the wheeling and dealing that often leaves one questioning if they have been able to get a good deal. I am fairly diligent in my research but I still feel I have been hood winked on more than one occasion into paying more than I should in the past. Typically, when I walk into a dealership and the sales agent is diligently trying to grease my wheels for their commission it and it leaves me feeling exploited. I believe it does not give me a good fighting chance to purchase the vehicle I want for the price that I am willing to pay. I will not purchase a vehicle from the dealership when I face this scenario. Also, I feel that there is often an unspoken assumption that because I am a woman I can be deterred from my objective to get what I want and for what I want it for. I do my research because I want a fair price. After all, a vehicle starts depreciating as soon as you drive it off the lot. Needless to say I have walked away from many a vehicle for the poor negotiating practices, pushiness and lack of overall customer service. Non of the scenario above was the case at McDaniel’s Subaru on Killian Rd in South Carolina. MY EXPERIENCE AT MCDANIELS SUBARU I walked into the dealership and was immediately greeted by one of the managers who called the sales agent. I had previously set up an appointment online with the dealership to save myself the pain of dealing with hungry sales agents. I HIGHLY RECOMMEND ANYONE SHOPPING FOR A VEHICLE TO DO THIS! From the beginning Abel Aguilar was the utmost professional and extremely knowledgeable about the product he sold. He is so good in fact that I came in looking to test drive a used Acura RDX and the next day I came back for a 2019 Subaru Outback. A car I never even considered when deciding on my next vehicle. Abel was never pushy, rude or obtuse. As a matter of fact, I requested to test drive the Subaru because I had never driven one before. Abel is a laid back, straight shooter, and as I mentioned before, a knowledgeable sales agent. Any questions I had, such as on functionality, mechanical dependability, reported issues, etc he was able to answer and address. When he did not know the answer, he immediately went to the source to get answers. I had a good competitive bid (DO YOUR RESEARCH) so that made the negotiations painless for me. Abel brought the offer to his manager and after some consideration and discussion among them they agreed. The paperwork was done in no time and there was little to no waiting time. Abel displayed excellent time management skills and focus. To see this capacity and skill from someone so young is impressive. As a retired Veteran, part of my duties included mentoring troops to develop this kind of discipline. I can tell you that I do not come into contact with the efficiency, professionalism and motivation he displayed very often. You are blessed to have such a valuable member as part of your team. I am thankful for such a positive and professional group at McDaniels Subaru. I hope I can enjoy my Subaru Outback for many years to come.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Quality of Work

Poor Customer Service in repairs

By Glam Ma1 on 8/6/2018 at 5:25 PM. Helped by Don't know name. Repair service.

For three years I have taken my 2008 Tribeca in for headlights and taillights repairs. I have placed each light three times. They using bad lights for my truck. I have never known anyone to replace lights that often. I have requested calls from managers and Mr. McDaniel to call and discuss this matter no one has returned my call. I requested a call August 2, 2018 because I got pulled over again for lights being out. With this type of service if I had an enemy I wouldn't even refer them. Service Manager need training on how to deal with customers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor customer service in service department

By Disappointed on 7/30/2018 at 6:56 PM. Helped by Becky.

I have McDaniels service department for my 2008 Subaru for many years now and always found it to be a pleasant experience - until today. The customer service has disappeared. It doesn't even feel like the same place. The bill was more than I understood it to be. I say it that way because I was told that the total would be $488 to redo the front wheel bearing- they just didn't include the $150 diagnostic fee.My last visit in January 2017 was to replace the front axles, among other things, and the customer service was terrific. This visit took twice as long as I was told and no one bothered to update me on the reason why. It seems that they have fallen into the trap of believing that since they are the only Subaru dealership in Columbia they don't need customer service. I had to go outside Columbia to purchase my current vehicle while Stivers Subaru was in Columbia. Looks like I still need to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Jenniferhughes on 3/16/2018 at 12:56 AM. Helped by Jarrett, Abel, Ray.

Was well worth the two hour drive!  The only thing better than my new car was the experience that I had at the dealership,  Jarret, Abel, and Ray were exceptional.  I will be a returning customer.    

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

GREAT EXPERIENCE WITH MCDANIELS SUBARU

By Marley on 2/2/2018 at 4:29 PM. Helped by Janette Tarrau.

Janette Tarrau was just great ! She was very friendly personable and totally knowledgeable of the product and made my buying experience a totally non pressured pleasure. I will be back to McDaniels Subaru for all my service because of my initial experience with Janette !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience, highly recommend McDaniels Subaru!

By Kahuna38 on 9/1/2017 at 11:54 AM. Helped by Ray Brown, Jim Stewart.

Just bought my second Subaru from McDaniels. My salesmen, Ray Brown was very professional and as friendly as can be. The experience was sweet and easy. Ray was very knowledgable and answered all my questions. The sales manger, Jim Stewart help us put the perfect deal together. Great job guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By jcm :) on 8/13/2017 at 3:50 AM. Helped by Dean Kokolis, Jim Stewart, Chris?.

I would recommend McDaniel's Subaru of Columbia to anyone. Dean Kokolis was my salesman, and he was informative, friendly, patient and professional. The general manager and the finance manager were great to work with as well. I'm looking forward to a great relationship with this dealership as I drive my new 2017 Subaru Outback for at least the next 10 years. :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Subaru Forester

By vmiyu93 on 1/23/2017 at 9:27 PM. Helped by James Harper.

We met with James Harper on multiple occasions to look at two different models. He was extremely knowledgeable about the Subaru brand and made all attempts to ensure we purchased the car we wanted not just a car. On our first trip we told him it was simply a research visit to physically see the car we were considering. He did not send us annoying emails or pester us between visits. On our return trip he explained all the differences between a standard model Forester and a Premium Model. He discussed the pros and cons of each option and allowed us to pepper him with questions. He did not argue when we asked to see the payments for both the Premium Model and the Standard. As well as offered to find us a model with the darker interior I was requesting. Since waiting was not an option we decided to go with the car we had test driven.

I would recommend this dealer.