Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

JoAnna Brantley "Terrible Service!"

By CSELL on 5/3/2017 at 3:55 PM. Helped by JoAnna Brantley.

JoAnna Brantley should be relieved of her position. I have lifetime oil changes provided to me from Mazda of Lakewood. When I called their number it transferred me to McDonald Mazda. JoAnna answered the phone and informed me that Mazda of Lakewood was being remodeled and for the time being they were doing all service. I asked about the lifetime oil change and she scheduled my appointment for May 3 at 8:30AM. I drove from Golden and took half a day off from work to make this appointment. After I arrived they took my information and informed me they no longer honor the lifetime oil change program and I would be charged $59.99 for oil change and 19.99 for tire rotation. Why didn't JoAnna inform me of this when I scheduled the appointment. Instead she implied that McDonald was doing the lifetime oil change because Mazda of Lakewood was being remodeled. On top of that, the service technician told me Mazda of Lakewood closed down. So now I have no clue as to what to believe. Highly unprofessional staff! Waste of my time, will not taking my Mazda to the dealership for any service! Do not support this establishment, they are over-priced anyway!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By jennswan22 on 5/2/2017 at 9:37 PM. Helped by Jayme.

I've been taking my car to McDonald Mazda since I purchase in June 2014. Service is been exceptional and the customer service has been absolutely fantastic every time, thank you for everything and your complete consistency!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ellen Kenston on 4/3/2017 at 12:55 AM. Helped by Ian.

They made purchasing a car very easy here. The people that worked at this location were so friendly and helpful. Would definitely recommend purchasing a new car here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mazda Service

By Guldy on 3/17/2017 at 8:27 PM. Helped by Jamie (Service) Bob Nichols (Sales).

Jamie is amazing and has always taken great care of us and our vehicles. She truly provides a pleasant experience and genuinely cares for her customers. She is what keeps us coming back to McDonald Mazda. Bob Nichols in sales has also always taken great care of us as well. Putting our needs first and listening to concerns and getting any issues resolved for us. McDonald Mazda has some top notch employees that has made us loyal customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jtrecorp on 3/12/2017 at 6:07 PM. Helped by Jake sales/sales manager/finance manager.

Everyone was great to work with! The salesman Jake to the finance and sales managers, everyone was very professional and made the experience as easy as possible! Thank you to all of you! I had several other dealerships wanting my business as well, and i was so happy I purchased from Mcdonald!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New purchase

By Ukmum4 on 3/8/2017 at 4:21 PM. Helped by Ryan,Tyler.

We had the best experience purchasing our new car yesterday. RYan (sales) and Tyler ( finance) were wonderful and did everything possible to get it all completed in a timely manner so we could make the long drive back home before it got dark. Would absolutely recommend this dealership! THanks so much for your great service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

30,000 mile service

By Peggy on 2/22/2017 at 8:27 PM. Helped by Hartmann, Jayme.

My car was finished in less time than I was quoted. My only issue is a continuing one with Mazda concerning the tire pressure light, which in Colorado's altitude and variable climate, comes on within a day or two of being turned off, and doesn't indicate a serious change in tire pressure. If there were a tire pressure light that indicated a change in 10 psi or more, that would be useful, but as sensitive as the tire pressure indicator is, it is worse than useless here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service and we love our new Mazda CX5

By Cemsermann on 2/19/2017 at 2:33 AM. Helped by Calvin Stevens.

We had the best experience buying our new Mazda! Calvin Stevens sold the car to us- and we could not have asked for a better salesman. We had called several dealerships trying to find a manual Mazda CX 5. When we phoned McDonalds Calvin confirmed with us that one would be coming into your store early February. He took our information and sure enough when the car arrived- he called us right away! He also took the time to let both me and my husband test drive the car. When we decided to purchase the car, he spent a great deal of time going over the entire car and showing us everything. Overall an awesome experience and we will recommend McDonalds to any of our friends looking for a Mazda- we will of course tell them to speak with Calvin! Totally love our new car...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything I could've asked for.

By michael j jukiewicz on 2/18/2017 at 7:16 PM. Helped by Ian McClearn.

Ian did everything he could for me before and after my purchase. I went in trying to get a mazda 3 despite my knowledge of thin credit. He and the finance team did everything they could and got me into a car despite it not being the mazda 3 i wanted. My previous cars engine was seized and i had to be to work, so i was truly thankful for them doing everything they could.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By gixxer01 on 2/2/2017 at 2:38 PM.

Everything was done to order and on time, plus I really like having the vehicle washed, especially during the winter months. The waiting room is clean and bright and having coffee and water available is another plus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

superior service

By lisshink on 1/30/2017 at 12:17 PM. Helped by Jamye.

This dealership has exceptional service. They are always willing to help in any way they can in order to support their customer. I recommend this dealership highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Routine maintenance

By Druray17@aol.com on 1/19/2017 at 10:31 PM. Helped by Matt, service advisor.

Called that day, came in, completed my maintenance, timely and professional,. Would recommend this store to anyone with a Mazda. Convenient and easy to get to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for fixing my airbag

By Gardennut on 1/15/2017 at 2:33 PM. Helped by Don't know.

Thanks for fixing my car quickly. Airbags were recalled and it as handled quckly. Thanks for you time and attention. You guys are dong great.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Had Service done under Mazda Loyalty Program

By Rod48 on 1/5/2017 at 5:35 PM. Helped by Jayme Hartmann.

Was reasonable quick and car was clean when delivered to me after the it was completed. Jayme was very friendly and as usual easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Car purchase

By 2016cx9mazda on 1/2/2017 at 11:42 PM. Helped by Scott Michell.

I chose Mcdonalds from past purchases. Always friendly and competitive. They had the vehicle I wanted and the price I wanted to pay. The purchase was fast and easy to negotiate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and comfortable

By Stacy on 12/23/2016 at 11:30 PM. Helped by Morgan, James, Tyler.

The sales team was extremely friendly, knowledge and helpful. I purchased my last vehicle from a broker so going to a dealership was not my preference. The follow up emails were helpful indicating the details of the vehicle I test drove.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By stormranch on 12/4/2016 at 9:34 PM. Helped by Darryl in finance was also very helpful.

Had a great experience at McDonald Mazda. Our salesman Val Chairez was very personable and sold us on the Mazda CX5! Val did a great job and will definately recommend him to friends looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great purchasing experience

By Eniemeier on 12/4/2016 at 7:00 PM. Helped by Morgan Evans.

Friendly, knowledgeable staff. Morgan was very helpful and a great communicator. Very excited about my "new"vehicle and happy to have had a pleasant experience during the purchase of it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Rev on 12/3/2016 at 6:41 PM. Helped by Jamie.

The service was great and the staff is very helpful. I had a problem with my passenger window not moving. The vehicle was fixed fast and I was on my way in no time. If you have a Mazda I suggest you bring it there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Morgan Evans and Josh Robitaille.were exceptional

By Dave on 12/1/2016 at 7:25 PM. Helped by Morgan Evans; Josh Robitaille..

I closed on a vehicle that was even better than I hoped for at a very fair price. The sales and financing process was expedited and went very smoothly. My sales contact (Morgan Evans) and the sales manager (Josh Robitaille) were top notch. The next time I am in the market I will be back to the team at McDonald Mazda.

I would recommend this dealer.