Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding positive experience based on honesty and trust!

By Keith Gilbert on 11/30/2017 at 12:14 AM. Helped by Paul McDonald, Rob Thomson, Glen Pottinger.

OUTSTANDING EXPERIENCE! I read lots of reviews but rarely ever leave one. My experience with McDonald Nissan in Lethbridge, Alberta is one that cannot be left without sharing. If you’re not into reading much, or time is too precious, I’ll summarize things in one paragraph: The McDonald Nissan dealership is a one where a customer, no matter what they’re interested in --- a new Nissan or a used vehicle of another make --- will feel like they are the most important person on the lot! From the salespeople, to the finance folks, to the owner himself, each interaction was professional, friendly, and I always felt listened to and respected. If you’re looking for honest, trustworthy people who truly do care about you and your vehicle purchase, then look to the McDonald Nissan dealership. I hope you are still reading because I would like to explain my personal experience in a bit more detail. To emphasize how positive the relationship was, and how well the dealership handled things, it should be known that I purchased a used vehicle from McDonald Nissan from over 1600 kms away! I never saw the vehicle in person or met the folks at the dealership until the day I drove and flew there from a few provinces away! That is what I call TRUST! Each communication was promptly and professionally handled by the sales consultant, Rob Thomson; every concern or request I had, Rob quickly dealt with it. I truly felt what he was telling me was honest and accurate. When it came to the financial dealings, Glen Pottinger was both helpful and patient(!) with me. This dealership went above and beyond my expectations and it was by far the best experience I’ve ever had with a dealership! The owner himself, Paul McDonald, personally contacted me on numerous occasions to assist me in getting the vehicle back to my home province. After many frustrating and unsuccessful days attempting to secure a transit permit, Paul messaged me well after business hours to provide a solution. He likely still doesn’t know how much stress he removed that night! Going the extra distance, these folks met me at the airport, brought me to the dealership and treated me like an honoured guest. Sounds melodramatic, but that’s how I felt! The vehicle was everything they said it was and I truly expected nothing less because of the trusting relationship they had created. I arrived home driving my ‘new’ used vehicle two days later and am so pleased I took the chance of purchasing it from such a distance. Thank you Rob. Thank you Paul. Hats off to McDonald Nissan for making this purchase not only possible, but such a positive experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super service at Mc Donald Nissan

By Saturn driver on 10/31/2017 at 11:12 PM. Helped by Shaun and Dirk.

The help and service I received from the service department was way above what I have ever experienced in 40yrs of motoring. Shaun was especially helpful and arranged for a curtesy car while my Saturn was being serviced, a brand new 2017 Rogue by the way, I would definitely recommend this dealership to other people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great

By Newwheels on 1/20/2017 at 7:20 PM. Helped by Archie White.

Great job. If you are in the search for a new vehicle I would highly recommend McDonald Nissan. I was treated with care and was comfortable with the staff. Communication was great answered all my questions and showed me all I needed to know to drive my new Murano with ease.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Loved the vehicle, hated the service!

By Rachel Chan on 12/16/2016 at 1:29 AM. Helped by Rob Thomson.

My husband and I were looking for an AWD SUV used. They had a great Kia Sorento that we wanted to look at. I emailed the dealership and was in contact with Rob. We saw the Sorento with someone else as Rob was away that evening. When we test drove the vehicle we noticed it rubbled. When we came back we were told it had gone through inspection but not into the shop. Which was fine. I emailed Rob that night and asked if he could let us know when it would be finished and if we could see the service report. He told me he would email me as soon as he knew. I NEVER got the email. Terrible customer service! The Kia is still for sale- make sure there isn't any rubble if you want to buy it!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Murano!

By Sass on 3/31/2016 at 3:46 PM. Helped by Paul McDonald, Kelly Blais and Kelly Gray..

Anybody looking for a new vehicle need to stop in to Mcdonald Nissan! The sales process went smoothly, communication was great and the Murano was ready to go when promised. Thanks Paul, Kelly and Kelly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What every Auto dealership should aspire to be!

By bamco on 2/4/2016 at 5:52 PM. Helped by Bryan,Paul.

the entire staff are very polite and courteous.no surprises in the service dept; everything explained. they go the extra mile and do things for free that other dealers would charge for;i.e. engine clean and exterior wash ;8

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We just bought our 7th vehicle from McDonald Auto Group!

By Habsfan on 1/26/2016 at 4:57 PM. Helped by Paul McDonald.

Paul McDonald and his staff at McDonald Nissan made our buying experience very enjoyable. We are Calgarians and prefer the personalized approach of the dealership in the smaller city. The feeling we got from the people at McDonald Nissan was that they were interested in putting us in the right vehicle at the right price, not just making a sale. Paul made every effort to give us the best value for the dollar he could. These are people you can trust. My wife LOVES our new (to us) 2009 Murano.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic place to buy a vehicle!

By JennR1987 on 1/26/2016 at 4:48 PM. Helped by Keith, kelly.

It was such an ease to purchase our new vehicle we loved every minute! Can't wait to come back! Great job Nissan! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service!

By Gina M. on 1/19/2016 at 5:43 PM. Helped by Bryan & Todd.

It's wonderful to walk into a place and EVERYONE is so pleasant and happy to see you. Wonderful people and service! I purchased my first Nissan 4 years ago. The people that I met the first day and in the next 4 years, still treat me as wonderful as the first day I met them. The care and aftercare they provide make me a loyal McDonald Nissan customer. Thank you for appreciating your customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By JasonN on 12/23/2015 at 12:24 PM. Helped by Paul, Norm and Glen..

Excellent people and products. I purchased a new vehicle and everyone ensured I had a good experiance. Thank you to a great team for your excellence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoying my new ride!

By V.F. on 8/23/2015 at 8:40 PM. Helped by Paul, Keith, Glen and Kevin.

Buying a new vehicle is a big decision and you want to know that you are not only making the right decision but also feel good about it. I have owned a Nissan Pathfinder for 14 years and was looking to upgrade to a newer vehicle. I never thought about buying another vehicle except from McDonald Nissan. There are many great vehicles out there but because my family and I have owned Nissans and have personally experienced the friendly and great customer service from both Paul McDonald and his staff, it made me more confident to purchase another Nissan. Looking forward to enjoying my new ride! :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service!

By Spyder on 8/13/2015 at 4:36 AM. Helped by Bryan.

The service was wonderful, as always! Bryan offered me a courtesy car, which my daughter and I very much appreciated. The service was quick, professional and they even washed my car. Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top Notch Service Department!

By C.A. on 4/2/2015 at 4:17 AM. Helped by Kevin.

The service department is top notch; efficient, respectful and always willing to go the extra mile. It's the 'little' things that go above and beyond a typical service that make this dealership stand out. I thoroughly trust the judgment of the team and appreciate that they don't take my visits for granted. I also appreciate the availability of service appointments.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Excellent Service Department

By juniemoose on 3/24/2015 at 9:21 PM. Helped by Kevin Rath.

We have taken our car to McDonald Nissan for regular service for a long time now and we are very satisfied with their Service Dept. The service manager, Kevin, always makes sure that everything is done right and to our satisfaction. We highly recommend McDonald Nissan Service Department!! The prices are fair and they always wash your car after service....you can''t beat that!

I would recommend this dealer.