Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.4  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful, Stress-Free Car Buying Experience!

By kshomo on 9/9/2019 at 6:20 PM. Helped by Finance associate.

I purchased my first Toyota this past weekend and my experience at McDonough Toyota was excellent. My husband spotted a 2019 Camry SE the day prior and sent me a photo to see if I might be interested. I liked what I saw in the photo and the next day, my husband and I returned to the dealership to inspect the vehicle and take it for a test drive. Not only was the car beautiful, but it had great features and was fairly priced. Within seconds of arriving at the dealership, Gary, one of the salesmen on duty, came out to greet us. He was friendly and welcoming without being pushy. He answered all of our questions and recommended that we take a test drive. We loved everything about the car, but wanted to make sure we could obtain the financing and monthly payment we desired. Gary made us feel comfortable and informed as he walked us through the process and showed us our options. Unlike previous car buying experiences, purchasing a vehicle at McDonough Toyota was stress-free and efficient. Gary and his finance associate took care of everything, maintaining transparency the throughout the process. I definitely recommend visiting McDonough Toyota when you are in the market for a new vehicle. I know that my husband and I will return when it's time to purchase our next vehicle. Thank you, Gary and team!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor service dept.

By Blight64 on 9/3/2019 at 10:35 PM.

I bought a Tundra new from this dealer and the buying experience was great, dealing with the service department is another matter. The first issue I had was when I took the truck in for an oil change. This was after the free two year service ended. I had Brought a coupon in for free tire rotation with an oil change. First I was charged for both then was told a second price and then billed a third price simply because nobody paid attention to me or the coupon. For my next service I only needed the tires rotated. I had to wait two weeks for an appointment and even with an appointment it took two hours for the rotation, however within ten minutes of being there they wanted to show me my dirty cabin air filter and recommend a change. I guess if you don’t buy the filter your made to wait. Last Friday I came in for an inspection. They failed the vehicle for an auxiliary light I had installed because there wasn’t a cover on it. Oddly, this light was on last year and it passed without mention. So I bought a cover, installed it and returned for another inspection. All they had to do was see the cover and issue a new sticker. That took an hour and a half. When I got back into my vehicle it stank of gasoline. I went back inside to tell them and was told they were replacing a fuel tank on another vehicle in the shop. Oh sorry about that was all they said. I had to roll down all the windows and air it out just to keep from gagging. All this in about a tear’s time. Worst service I have ever seen

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time ever 100% SATISFIED!!!

By BUZZ19 on 8/20/2019 at 7:01 PM.

McDonough Toyota in Staunton VA went above and beyond to help make the buying process so easy and with zero pressure. I felt as if I was dealing with family members. From Gerald Willis (FANTASTIC JOB!!!) to the sales manager and the finance manager! In my lifetime I have never completed a vehicle purchase without having that “Uh oh, second guessing” running thru my mind. I can honestly say that at no time did I ever feel pressured or mislead in any way. This is the best group of people I have ever had the privilege of doing business with. THANKS GERALD!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

buying used

By Chase on 7/5/2019 at 12:06 PM.

I wasn't exactly looking for a vehicle at the time but happened to drive by their used lot and saw a dodge challenger I really liked. I spoke with the salesman and he said it wasn't sold and gave me his lowest price. I told him I banked somewhere and that I would go there get a loan and return. Apparently they work with a different bank send strongly urged me not to use my bank that I have been with for years. I went to the bank and got a loan despite that and called them to let them know I wanted to purchase it and had the check. I told them I had to work in the morning but I would be there by 12. They called me at 10 that morning and said they had sold it the day before. They have done the same thing to my cousin and the same thing to my wife's cousin. The salesman called me back the next day and said he was really sorry and said he would look for another car the same miles and price. I let it go and said sure, but to be truthful after my experience if that's the way they conduct business I wouldn't buy a car from them unless they were the last dealership on earth!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Avalon

By Today on 6/17/2019 at 11:57 PM.

Thank you Chris for making the deal happen. You used your skills to sell me the Avalon and I now call you my friend. Thank you again. TB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership!!

By Collins on 5/2/2019 at 3:29 PM.

Mark and Nivia were wonderful to work with and I will recommend this dealership to anyone looking for a vehicle. Will defiantly come back to this dealership I think it is the best in our area!!

I would recommend this dealer.

Overall Rating

2.3  

2   Overall Experience
3   Price
2   Quality of Work

Just My Thoughts

By Sonarman on 4/24/2019 at 10:16 PM.

I have no experience with the service department and doubt that I will, due to my purchasing experience. There was no pressure at all and the purchasing and financing was fine. When we returned to take possession of the vehicle I was disappointed in the exterior cleanliness as I expected more from having an exterior protectant applied but, I was able to take care of it in an hour or so once we were home. The salesperson put us off on another salesperson to show us some of the features because he had another customer, and it was rather rushed. We never received a thank you note or call which we found surprising. I know it wasn't the most expensive vehicle as it was around 47K but, we’ve bought furniture and received more appreciation for the business than we received with this. I don't expect to be ‘made over’ but I would have expected more after the purchase of a vehicle. As a result we will be taking the vehicle thirty miles to a nearby town for service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First Class

By blybro on 4/15/2019 at 9:07 PM. Helped by Helen Shibut.

From the time we drove onto the lot in January looking for a new Prius (it would be our third), we were treated with the utmost respect and concern for our needs. Richard and Dave helped us when we were excited to find a low mileage 2018 on the lot in April, as Priuses are difficult to find these days. Richard sealed the deal on April 10 and Helen helped us with financing which was a breeze!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very rich experience with Richard!

By geefamily on 4/3/2019 at 1:58 AM.

We worked with Richard Harlow on finding the perfect Highlander! He was incredibly patient and informative on all the models and the ins and outs of the car. Richard was super personal, totally honest, and happy to answer any little question we had! It was so refreshing to check out cars without feeling the pressure from your typical car salesman and to just have a very sincere conversation with someone who has your best interest at heart. So happy we found the perfect car for our family with the tremendous help from Richard!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top shelf service!

By TjandBj on 3/30/2019 at 10:08 PM. Helped by Helen Shibut.

We found our Tacoma through the website and contacted the dealership. Chris responded promptly and we went the next day to see the truck. Between the quality of the product and the wonderful service we received, we were hooked. We are now the proud owners of a new Toyota Tacoma! Chris was great and Helen walked us through the paperwork like a pro. We would certainly recommend anyone to visit the dealership when looking for a new vehicle. You will be made to feel welcome. Thank you Chris and Helen. We appreciate the top notch service you provided!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Good luck! !!

By Doylejaybud on 3/26/2019 at 10:19 PM.

Went there to try to trade my truck for a Tacoma to lower my payment Dealership did not want to give me payoff on my current vehicle which I figured but then they would not even sell there truck at the value price listed online Good Luck !!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Scion tC

By Jess on 3/18/2019 at 7:08 PM.

Jimmy Thompson is the best!! I had searched at several other dealerships before finding Jimmy at McDonough Toyota. Previous experiences consisted of pushy salesmen and almost $3k in additional fees to the online price. When I inquired about this car online, Jimmy reached out right away. I test drove the car and loved it, however two of the tires needed to be replaced. Jimmy got the car for me for slightly cheaper than the online price AND included 4 brand new tires. He made it such a wonderful experience and I highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By MyNewCorolla on 2/2/2019 at 10:40 PM.

The staff was super friendly. They were very helpful and not pushy, like some places tend to be. I would recommend seeing Richard Harlow. He was very acceptional!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10 EXPERIENCE

By kpost02 on 1/10/2019 at 1:20 AM.

Gary has been the best salesman I have ever had the pleasure of dealing with. He worked with us via phone and answered every single question we had. He took the time to ensure we got exactly what we wanted at the deal we needed. Helen, who handled the financing aspect of our purchase was very friendly and took the time to explain everything and ensured I understood exactly what I was signing. I even had the privilege of meeting the owner during my time there and he was incredibly friendly as well. I also want to ensure that Mark, the man who assists in cleaning the cars, gets proper recognition for the amazing job he does as well. The entire experience was well worth the 1+ hour drive to get there. Thank you all so much for my first new car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Upside down

By Awhitmore on 1/4/2019 at 2:28 AM. Helped by Helen shibut.

I was completely upside down on a 10 year old car that I had purchased 4 years prior. I had been to several other dealers but with the negative equity, and low credit issues, I was left with car options I did not want. I was referred to Gary by my boss at work who has known him for along time. I called and gave him my information over the phone told him my issue with my current vehicle. I really appreciate they did everything over the phone, I have young kids and it's hard to sit in a car place. He found me a car that put me in my price range a brand new 2018, with a rebate. He successfully pulled me out of the hole and got me on track. He ordered my car in from Tennessee. I got there, Gary was so nice he showed me everything in my car how it works, even hooked up my phone. Helen was the financial person I suppose, she helped us with the gap insurance and added warranty. She was absolutely wonderful as well. They also put up with my kids In the 30 min we were there. My experience was amazing and I will gladly recommend them to anyone that needs a car. Gary got me out of a Chevy cruise option only and into a suv that I needed to fit my family, and Helen helped. I am so appreciative. Thanks y'all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

McDonough and Gary Eavey are the best

By MarianCS on 1/1/2019 at 5:47 PM. Helped by Finance Manager Helen Shibut.

I drove 40 miles to McDonough Toyota to get the best deal on my new 2018 RAV4 XLE hybrid. Gary Eavey is an honest and knowledgeable sales representative, and I appreciate his efforts on my behalf. When I picked up the car, he even alerted me that one small item was missing (I didn’t even notice!), and he ordered the item. I also greatly appreciated Gary’s patient, competent help with teaching me all the electronic features of the car. I highly recommend Gary Eavey and McDonough Toyota to anyone in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience and Awesome Service

By Mike & Jeannie Pilson on 12/7/2018 at 5:08 PM.

Couldn't have been happier with my experience at McDonough Toyota. Our salesman Richard Harlow went above & beyond to meet our needs. Parts & Service did the same. Even gave us more than expected for our trade. Would recommend them to anyone looking for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to buy

By Cowboys on 12/4/2018 at 11:01 PM.

I know from personal experience that Mr. McDonough is a man of his word. The entire staff is friendly and tries to help you in any way they can. If you have questions they take the time to answer. They are not “pushy” toward you to purchase a vehicle. I have purchased all my Toyotas from them starting in 1979 for my first car, and have purchased 3 in the last 2 years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service

By LOLO86 on 12/4/2018 at 3:13 PM.

My grandfather and I went looking for a new car, we had one in mind. Richard was very helpful explained everything in detail, didn't try to up sale us or make suggestions on other vehicles. We will definitely return for our next car... thank you Richard!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What an exceptional salesman and person

By mslmwf61 on 11/2/2018 at 10:51 PM. Helped by Helen.

I was in need of another car and went searching for it. After looking at one dealer, I contacted McDonough Toyota online and after chatting with someone, I got a phone call from Chris! He looked at his used inventory and thought he found one that might work for me so he told me to come down and take a look at it. I looked at it and decided I really wanted to have it. Chris was extremely friendly, kind, patient and really was there for me throughout getting the deal sealed. He is an exceptional person and salesman. I hope you will all go buy your next car from him! Helen was so friendly, kind and helpful getting all the paperwork finalized. Excellent all around!

I would recommend this dealer.