Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
4  
Price
4.3  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like Royalty!

By momwagon on 10/18/2019 at 8:39 PM. Helped by Aaron Eelhart, Ryan N. from Service, and Melanie.

From sales to service this dealership knocks customer service out of the park. I’m a new customer at McFadden, now a life long customer!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Impressive

By Esther Houlton on 10/9/2019 at 10:29 PM. Helped by Lavern Carriere and the manager (sorry, forgot his name).

The door was opened for us by Lavern Carriere. He was very friendly and helpful. He found exactly the color we were looking for in the vehicle we wanted. He also delivered an item to our door that we weren’t able to get at the time. We would definitely come back to this dealership. The manger was also very accommadating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, personable, make dealing there fun

By Terry & val in l.a. on 6/1/2019 at 11:05 PM. Helped by sales, Renee, Neil, Lauren, Service, Bob, Ryan, Brice, Morrison..

Renee, Lauren, Neil, always great to deal with. The service staff always do their best over the years we owned Honda vehicles. T/V Bassingthwaite

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Turn around now!

By Pass on 11/30/2017 at 10:49 AM. Helped by Will, Neil.

Bought used in August was presented 2 passing inspections and returned 6 times in 3 months from out of town for repairs! Initial pick up and requested repairs not complete, no gas in vehicle and it was a mission to find a screwdriver to put on my plate so I could drive away. Told if not happy in 30 days bring it back and full refund of money! Signed papers, returned and now told 30 day warranty was .money towards a different vehicle! The A/C and back up camera malfunctioned in first 2 weeks and they fix A/C after 2 attempts but say they can’t diagnose back up camera so that’s out of my pocket on top of what I just paid for the unit!!! Won’t be setting foot in this place again! So much piece of mind paying that extra on a used vehicle at a dealership.....don’t get that here!!!!

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Very accommodating, friendly.

By Bruce S Larson on 11/16/2017 at 3:47 PM. Helped by Can't remember.

The only negative in the experience was the "Safe and Sound" fee. I don't understand why it is not optional if it is a warranty against loss of a key or tire or rim damage. I don't really care to have that coverage and I expressed that to the salesman but he says it is a mandatory fee. Is it then not an insurance fee but a processing fee? I thought your profit was the difference between your cost and sale price. If it is an extra fee you charge all customers to make more revenue why not be out front and call it that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2017 accord coupe touring v6

By Audie and Billy on 9/14/2017 at 1:47 PM. Helped by Ranee.

Great experience as always! Great sales and service and parts department, always looked after and made to feel like family Would definatly go back in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Took care of my Civic

By Dave with a Civic on 9/5/2017 at 7:04 PM. Helped by don't remember.

They took care of my old beat up and oddly customized Civic just like any much better vehicle. Done very quickly and efficiently. Nice work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Pickles on 8/18/2017 at 3:49 PM. Helped by Steve domolewski.

Great team. Great experiences. The atmosphere is very upbeat and very professional. Makes shopping for a car very easy. I would highly recommend shopping here.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchase experience

By Hondaman on 8/17/2017 at 9:07 PM. Helped by Steve Domolewski, Josh Logan, Neil Breese.

Good overall experience. Steve did very well considering this was his first sale ever. Management and Financial were friendly and was easy to deal with. Probably my best experience purchasing a vehicle at Mc Fadden Honda. This is my forth purchase from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couteous and right on time.

By CycleMan on 7/29/2017 at 12:47 AM. Helped by Sorry, didn't notice or catch the name of the service department fellow, but he was very good. The owner introduced himself as the owner Mr. McFadden..

Our Honda is our only vehicle so when I made the appointment I indicated I would be waiting for the service to be completed. I arrived on time, they took the vehicle in immediately and it was completed one hour later just as they had advised. While I waited in the customer service area, the owner of the dealership stopped by and we visited for 20 min or so.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my 550,000 km Van

By Half Million Kilometre Ody Man on 6/19/2017 at 4:06 AM. Helped by bob, adrian, ryan.

keepin' the '99 Ody alive after a half million clicks...... still runnin' smooth after all those km. Takin' a fam pic with it to share with Honda. That Ody is the best team horse a family of 6 could have!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Happy Honda Owner on 6/12/2017 at 10:42 PM. Helped by Ryan.

I can always count on a great experience when I visit McFadden! Thank you for always providing the best service possible, and for making me feel very comfortable when I come for my appointment!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great. Service

By craighookca on 6/7/2017 at 12:16 AM. Helped by Bob and Ryan.

I have been dealing with McFadden for 9 years and found them to provide prompt and excellent service. Bob and all the service counter reps are professionals!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

service work on 2012 civic

By jim1954 on 6/2/2017 at 12:42 AM. Helped by Adrian & Ryan.

I was in today for an oil change and filter replacement on my 2012 Honda civic. The work was completed on time and the price was what was quoted. Excellent treatment from the service desk. They were polite and made me feel that my business was important.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Maintenance and Tire Rotation

By Bass.Trombone on 5/31/2017 at 6:08 PM. Helped by Bob, Adrian, Ryan.

Accommodating to schedules, easy to converse with, friendly staff, on-time service! Always take our Hondas back to the dealership service centre for quality servicing without any complaints!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

belts and pump

By gamma on 5/31/2017 at 1:19 AM. Helped by service team.

water pump, drive belts, timing belt for $ 1077 the price is average, but this is dealer work not joe average. everything was done on time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks

By Civiv2010owner on 5/26/2017 at 12:18 AM. Helped by Adrian, Ryan.

Called Wednesday to book an oil change, quick clean and Type B service. Adrian set up my appointment for Thursday. Ryan said car would be ready by 4:00 and it was. Everyone in the service department from the service writers to the shuttle drivers were absolutely wonderful. Would definitely recommend Mcfadden Honda for all you service needs no matter what you drive. Thank you for looking after me and my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Absolutely amazing

By Brettboughtacar on 5/19/2017 at 11:55 PM. Helped by Amy Cronquist.

I recently purchased a 2012 hyundai sonata and i can not say enough about the experience. The staff was knowledgeable and very accommodating. Everyone from the saleswoman to the management made everything so easy. The sales woman Amy was so sweet and kind. Making the experience enjoyable. She was a joy to work with and I highly recommend her to anyone in the market.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fast and good service

By danit on 5/17/2017 at 10:56 PM. Helped by noone.

Quick and painless. Brought my car in, got my car back in a few hours. No damage to car and no issues. Good service thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went above and beyond

By anon on 5/3/2017 at 12:33 PM. Helped by Adrian.

I needed and oil change and ended up forgetting something in my car. It was already up on the hoist. They went above and beyond the service expected to be nice and accommodating to me and help me out. Thank you!

I would recommend this dealer.