Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase experience

By Trk on 9/19/2019 at 4:53 PM. Helped by David Kerr (sakes) & Adam (finance) fairly new to McGavock Nissan.

Best auto purchase I have ever experienced. Everyone was friendly and respectful. We will recommend McGavock to friends and family. Great vehicles and dealership in Lubbock, Texas

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service!

By krmoverby on 9/18/2019 at 4:05 PM. Helped by Daniel Duran.

I have gone to McGavock Nissan twice now to purchase vehicles and numerous times for service and have always received excellent customer service. I will continue to use their services and recommend them to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Department

By Candy on 8/31/2019 at 2:24 AM. Helped by Max.

I have been given excellent service every time I take my vehicle for servicing. Everone I have come into contact is very friendly and courteous. Max is awesome!! He is.such a.pleasant young man to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast courteous reliable service

By Edthevet on 9/12/2019 at 12:31 AM. Helped by Chris.

I loved the sales experience. No pressure but very informative. I have recommended this dealership to family and friends. Service is top of the line.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James was great!!

By DEmery on 9/9/2019 at 1:59 PM. Helped by James Hampton.

No hassles from the dealership or James our sales professional. I asked for their best offer for my trade and I got exactly what I was looking for. This purchase was practically effortless for me and one of my best experiences buying my Titan XD.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil and filter change.

By Kathy Koen on 9/6/2019 at 4:22 PM. Helped by Sorry I honestly did not pay attention to the guy that helped me but a man named caveness or something like that was very nice..

I went to McGavock Nissan today for an oil and filter change. The service was great and they got me out in a timely manner! Thank you McGavock Nissan

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service on every level

By Raallison1 on 9/5/2019 at 5:45 PM.

Never again. Our new purchase has encouraged 5 other family’s to make the same purchase and we’ve sent them all to Roswell!! We’re our original deal was made and where we should have gone finished. Complete bait and switch. Shame on us for believing they could hold up their promise.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick, easy and Honest

By Jsritter on 9/1/2019 at 3:43 PM.

A fantastic buying experience. Friendly and no pressure. Zack was excellent to deal with and the finance guys did an excellent job working for me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership

By DarrelD on 8/21/2019 at 5:14 PM. Helped by Will —salesnan.

Purchased new car; Salesman Will Maxey is excellent; He needs 10 stars for his performance And customer care. Will went beyond requirements, even after sale was signed and complete;

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took great care of my auto

By Dave on 8/21/2019 at 8:27 PM. Helped by Patrick in service.

Took my Altima in to have part installed. It was taken to the service department to have the part installed. The service department was knowledgeable and completed the job in the right time.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Stress Free

By MMDaniel on 8/13/2019 at 2:57 AM. Helped by Jason.

I had to make an unexpected car purchase due to a totaled car. I was stressed, but Jason at Mcgavock made it so easy. He listened to my needs and found me a great Nissan Sentra and stayed within my budget. This is my 3rd purchase from McGavock, my 2nd Nissan, and I will continue to do business with them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Car Shopping Experience

By K&RLindley on 7/29/2019 at 3:25 PM.

From our first purchase from McGavock with "Stetson" to our latest purchase with "Patrick" our idea of car buying has completely changed. We were never pressured in any way. All of our questions were answered honestly and completely. We were shown exactly what we asked for NOT what the sales person wanted us to have as in the past at other dealerships and both salesmen took interest in our personal lives not just the sale of the vehicle. We weren't even looking to upgrade our Sentra when Patrick approached my husband with a deal we couldn't refuse. We have never been happier and we will always shop at McGavock. Well Done gentleman (may God's favor be upon you and the incredible dealership you call home!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Easy buy

By Stewhit20 on 7/20/2019 at 6:10 PM. Helped by David Salinas.

Purchasing my new Nissa Ttan XD was a very easy. The salesman was very professional and nice. He was very personable and nice to carry on a conversation with. The finance was professional and easy to deal with. It was a great experience. I had never bought a vehicle locally. I would deal with Mcgavock Nissan again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Trade

By Bart on 6/12/2019 at 8:47 PM. Helped by Jason Reed.

Smooth, no drama, no pressure, no stress, no aggravation. Transaction was quick. Pickup was exactly as represented, no bait and switch. I'll be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Rflores on 2/20/2019 at 5:13 PM. Helped by Rantrell.

I am so pleased with my new Nissan Sentra. Rantrell was so knowledgeable and helpful. He made my expierence so smooth. Everyone was so nice and i loved the peaceful atmosphere. I will definitely tell people about McGavock Nissan in Lubbock.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Armada

By Huffman81 on 2/15/2019 at 3:31 PM. Helped by Rick Posey.

We are extremely happy with our new Armada and will recommend them in the future. Rick Posey and the rest of the staff at McGavock in Abilene were extremely helpful and their customer service is second to none.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

This dealership is awful

By Kmckennon on 2/2/2019 at 3:38 PM.

I would not recommend this dealership to anyone. They do everything they can to sell you a vehicle and then drop you after the sale is complete. My salesperson, Crystal, is a nightmare. I have had my vehicle for over two months and she still has not taken care of the repairs that she assured me would be made. I have left messages and emails with the management and have not heard back from anyone. I made a mistake purchasing a vehicle from McGavock. I would not refer anyone to this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck

By Jaaon Reed on 1/17/2019 at 8:11 PM. Helped by Joe Vachon.

James provided me with a great experience and made the process very easy. I was able to get a new vehicle around the same price as my previous vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got just what I wanted!

By TitanOwner2018 on 1/15/2019 at 5:29 PM. Helped by Chris Attanasio.

I was able to trade my 2015 Titan for a 2018 and keep the same payment. Also, the new truck had more features than the old Pro4X. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Nissan Challenge

By townsendmt@live.com on 1/4/2019 at 3:52 PM. Helped by Martinez.

I purchased my son a 2015 Nissan Versa Note from Mcgavock Nissan in Amarillo. I was greeted by Mr. Martinez. Mr. Martinez made our buying experience very easy. He was an over and above sale consultant. He was a true professional in his sport (Car Business) of selling vehicles for Mcgavock Nissan of Amarillo. He is a true example of professionalism and he is extremely knowledgeable on every vehicle on the lot. It’s shows his range. He was very relax and courtesy without rushing to earn a commission. I believed he knew his commission will come, but the most important thing was to him was customer satisfaction. We left the dealership very satisfied know we were in Mr. Martinez hands.

I would recommend this dealer.