Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

First car!

By Griff on 10/16/2018 at 11:43 PM.

This was my first car purchase. I worked with kevin and he was a great help and very informative, very happy with my purchase friendly environment would recommend for anyone who wants a Subaru!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Last Choice for a SUBARU dealer....unless you want to get go

By McKenna Sucks on 10/5/2018 at 3:58 AM.

While other Subaru dealers like Sierra,Ocean, Timmons or Orange Coast Subaru are making deals on cars McKenna thinks it can charge MSRP & tell customers “everyone” is doing it...Well everyone is not.....DO NOT go to McKenna....Some cars in their showroom even had “market surcharges” on them to further gouge people...

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

JUST FLAT OUT TERRIBLE

By Rosso277 on 8/2/2018 at 3:30 AM.

Sales team was ok but the financial department is absolutely terrible. If you want to deal with a headache buy here. But if you dont AVOID AVOID AVOID

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Reneged on Deal / AVOID

By Cheated on 7/26/2018 at 6:54 AM. Helped by Peter Lu , Justin Barnett.

I had a deal to buy a new car with Justin Barnett/ Sales Manager.....He is no longer there and the new GM/ Peter LU said no to the deal....I had a deal and this person just decides no deal....How in what world is that ethical or the right thing to do...? There are a lot of other ethical Subaru dealers around that will honor their deals and their commitments because it is the right thing to do.....Peter Lu has never returned my emails....They still have not returned my deposit as of today.... A complaint has been made to the Corporate Subaru customer service.....Go elsewhere ......Any Subaru dealer but this one...!! !

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Avoid Avoid Avoid / Reneged on Deal

By Miller on 7/13/2018 at 6:53 AM. Helped by Justin Barnett,Peter Lu.

I have done business with McKenna service department for about 10 years..I thought they would be a good place to buy a car....I placed a order for a new car... I asked my saleperson if the car I was buying became eligible for Costco or VIP Pricing if I could get that pricing....He said sure, if the car is eligible you will get that price....This was via text....Well, the car did become eligible fir VIP Pricing even though it was a brand new model...Awesome! As it became closer to the delivery date I emailed the dealer because my saleperson was not responding.....First they told me he was sick, then a death in the family...He was actually no longer there...The sales manage Justin Barnett to tell me the salesperson was not there.I had Subaru VIP Pricing send over the paperwork/approval for the pricing and I asked if he had received it...He said yes but the person that handled that was no longer there...He said just bring in my copy of the authorization and I will get the price when I pick the car up, etc...I ask my new salesman what the new price will be, via test....He says Justin is no longer there and the new sales manager (GM?) says no deal...They are not honoring the VIP price on that car....They said do you have it in writing.....Well I have a text and my My text to my new salesperson asking about the VIP price... Anyway they refused to honor the deal , after I waited 3 months for the car....They also have not refunded my deposit yet....This reminds me why people hate car dealers......Peter Lu I believe is the sales. manager/GM’s name.....Do not trust a word they say, get everything in writing...Everything!!!! Or better yet go someplace with some ethics...I still can’t Beleive this happened......

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

I will not go to this dealership because of Romy

By gptinc321 on 7/10/2018 at 4:35 PM.

I came on a weekend interested in a car and Romy was friendly at first and he asked me when I'm looking to get a car. I said "not right now because my lease does not end till the end of this month". Once I looked at a car, he gave some numbers to me which I thought were very high to begin with and he said this is the best deal he'll give me if I get it right now. And once again I told him am not interested in the car right now because I wanted to come back when it was closer to the end of my lease which would be in less than a month and Romy immediately shut me off and gave me an attitude and walked away from me as I didn't matter any more. He immediately became rude and non-courteous the moment I said I would be back and then Romy tried to push me to get the car right away because of the deal. I am incredibly turned off by Romy's behavior. I would expect a salesman regardless if I purchase today or tomorrow to treat me as a decent customer. I'm extremely disappointed in McKenna for encouraging this kind of behavior and do not recommend Romy or this dealership.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Rude service

By Dan.ng051 on 6/1/2018 at 10:21 PM.

The guy was rude, lacks of manner and using offensive language. I believe customer service is necessary, especially when you work in sale. Or just simply be nice to people because they are nice to you !!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

forester

By jetman1 on 3/29/2018 at 5:17 PM.

Everyone we talked to was patient and well informed. we especially liked the financial agent we worked with. She was very clear as she explained things to us. I believe the financial agent was Nicole Stong. Tina Marie Boyd answered all our questions and Christopher Stranger after listening to us brought us just the right car. There was a Tech guy who showed us through the car who was very very patient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the car

By Kellz on 4/3/2018 at 4:42 AM.

I love my new limited Subaru Crosstrek. I feel that I got a good deal, and everyone there was very helpful. Thanks again Romy and everyone at Mckenna Subaru~

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first oil change.

By skgupta on 3/30/2018 at 11:12 PM.

I just bought my Subaru from this dealership and had my first oil change. My car was ready in the time frame promised. Outstanding service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru Outback 2.5i Premium - Eyesight/Navigation/Starlink..

By SK on 3/25/2018 at 8:06 PM.

After working the final Costco price with different dealers, I was about to head out in the rain at 5 PM to the Subaru Dealer for checking out alternate colors as they did not have the Green/Ivory. Just then I got call from Sun [Sales Manager] @ McKenna's Subaru and He beat the price by few hundred dollars and also had the color I wanted. Reached the dealership at 7:30pm, checked colors, had a test drive, filled out paperwork and deal was finalized by 8.30.PM. I picked the car on Friday. Chet Ward [Sales], Monica [Finance] & Sun, were all very professional and courteous. Perks : Free 1 year parking pass for City of Huntington Beach Free lifetime car wash

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By splazzo on 3/23/2018 at 3:33 PM.

Best New Car Buying Experience EVER!! Christopher was easy to work with and very knowledgeable. He even called a few days later to see if we had any questions. Thank you "LOVE" my new Subaru Outback.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Subaru Forester

By Mooreky123 on 3/24/2018 at 1:59 AM. Helped by Olivia Perry.

Very pleased with my new Forester. Olivia and Dean went above and beyond to ensure that I got what I wanted. 5 star experience all around and couldn’t be happier with the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the awesome sales representative

By Benjie on 3/23/2018 at 9:19 PM. Helped by Thank you for the lady beside Dannys office and Cris Stranger.

Danny is an awesome guy, he loves his family which became our main topic and resulted in the purchase if the crosstrek. Our third stop after fletcher jones and Mckenna was supposed to be toyota of orange but we got stock with him . Nice guy, humble, patient and a family man..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Cj2042 on 3/13/2018 at 5:48 PM. Helped by Nicole , dean.

Everyone was super helpful and kept all commitments made . Thank you so much Mathew , Dean , Nicole and tech (who i forgot his name) but he was so much help understanding every button and feature my new suburu has , highly recommend this place again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy...in and out in 2hrs 2018 Crosstrek

By RAV on 3/6/2018 at 8:36 PM. Helped by Chad.

Easy sale working w Chad and Costco...they had the veh in stock...$500 over invoice...they all worked as a team to help me

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truly exceptional

By Dorothy K Vu on 3/4/2018 at 5:41 AM.

I bought cars in the past, but I never met an exceptionally patient supervisor/sale like Dean Kidder. He didn't mind explain every details helping us choose the best financial solution.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Exceptional customer service

By Krissy73 on 3/2/2018 at 10:21 PM.

Trevor and Bryan provided exceptional service. The communication is super efficient with the text message feature and they both worked hard to get my repairs completed in a timely manner. I am very impressed with how friendly and welll run this dealership is.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Crosstrek

By Crosstrek 18 on 2/17/2018 at 7:21 PM.

Stephen was fast, efficient, friendly and knowledgeable. What more could you ask for in a salesperson. I would recommend McKenna to anyone interested in purchasing a Subaru

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Glad I made the switch to McKenna!

By Czr714 on 2/8/2018 at 4:32 PM. Helped by Bob Black.

I have been to several Subaru Dealer service departments and this by far has been the best customer service I have ever experienced. Everyone that helped me (Bryan and Trevor) were delightful to deal with and made the process so easy for me and my wife. I would definetly recommend this location to any Subaru owner or person looking to purchase a Subaru. This is the one stop shop to get all your needs met and questions answered. I am truly grateful for their great customer service.

I would recommend this dealer.