Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible sales staff and experience

By Volvolover on 1/8/2019 at 2:12 AM. Helped by Scott Schnabel and sales manager Joe.

Made deal with salesman Scott Schnabel. He didn’t present the deal to his manager and i didn’t get the car I made a deal on. Worked with Scott for 5 days and he couldn’t get the paperwork done because he was to busy. Avoid this dealership at all costs, unprofessional and won’t honor deals already made.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Ghost2013 on 10/17/2018 at 12:13 AM. Helped by Joe Wilson, Dan Machu.

McLaughlin has the best customer service hands down they did not skip a beat everything I need from customized plates and great financing they delivered. Joe Wilson and Dan Machu went above and beyond. I look forward to working with again for all of my automotive needs. Highly recommended, they make you feel like a human being and not just a dollar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchase experience

By Alligator on 9/25/2018 at 12:51 PM. Helped by Dan Machu.

Great job of selling and closing the deal. Prior purchase from this dealer and sales person - all have been enjoyable. Highly recommend dealer and sales staff to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Very courteous and friendly

By LeesaJ on 9/18/2018 at 2:46 PM. Helped by Brandon - final purchase process.

Brandon Ellis was so friendly and helpful! He’s a real pleasure to work with! I look forward to dealing with him in the future.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

to buy a car

By larry d on 8/24/2018 at 3:20 AM. Helped by jon from sales and the other two who put up with me,larry.

Jon did a good job in trying to explain everything to us. These new cars has too many buttons to play with, keep up the good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb!

By A.Mill.007 on 8/14/2018 at 2:23 AM. Helped by Greg Moroni, Joe Wilson.

The guys at McLaughlin Cadillac were not only friendly and polite, but they jump through hoops to help the customer. I recently purchased a vehicle from them. I owed on my previous vehicle still and not only did they give me more for my trade, they also lowered the price on the vehicle i purchased to make it happen for me. Finance Director helped make sure I found the perfect loan to fit my needs. Each member of McLaughlin Cadillac helped me very much and I am very grateful for that.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My first McLaughlin purchase

By Steve2018 on 7/26/2018 at 10:45 AM. Helped by Dan Machu.

I purchased a 2018 Cadillac XT5; my third new car purchase within two years. Dan Machu is a true professional and a pleasure to deal with. There wasn't any pressure to buy at all. It was if Dan and I had been friends for sometime and he was in my home visiting addressing all my questions and concerns. Upon completion of my purchase Dan spent a great deal of time reviewing all the features of the XT5. In addition, Dan is coming to my home to program the garage door openers. I couldn't have had a better experience. Most important to me is service. I obviously can't comment on McLaughlin's service at this time. If my interaction with the service department is anything like that with Dan; it will cumulate in one of the best car buying experiences I have had. Steve Hutchinson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people to deal with

By Kennedy on 6/29/2018 at 9:15 PM. Helped by Greg Maroni.

We have purchased our last three Cadillacs from McLaughlin Motors and always appreciate dealing with courteous and well informed representatives. We highly recommend this dealership and Greg Maroni as a person to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Our first Cadillac

By Joey1431 on 6/23/2018 at 10:32 PM. Helped by Dan Machu.

We bought our first Escalade and can't say enough about our salesman Dan, and everyone else involved. The process was quick and easy, plus we got a fair price for our trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING

By S.smice on 6/21/2018 at 3:44 AM. Helped by Greg Maroni.

It was an awesome expierence buying my Optima, sales staff were amazing and did everything they could to help my by my car! I would recommend to ANYONE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

McLaughlin Cadillac is the Place to Go

By lanak123 on 6/20/2018 at 4:40 PM. Helped by Mr. Elliott and Mr. Wilson.

Had great information about leasing and wonderful down to earth conversation that connected a lot of people that we both knew. Would recommend McLaughlins as a people place that puts you at ease and takes time to answer all your questions. Highly recommend all the employees as very outgoing and very friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased new Cadillac

By Darbob on 6/9/2018 at 11:20 AM. Helped by Dan machu.

I just purchased my 4th Cadillac from mclaughlin Cadillac. The service is remarkable, the people are helpful and friendly. I have worked with Dan Machu on all 4 purchases. He works effortlessly to find the exact car I wanted each time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING service!

By Abygaleswanson94 on 4/17/2018 at 5:38 PM. Helped by Dan Machu.

Loved the service that was given when buying my new car. It was fast and was given honest answers when asked. Treated you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

simply great

By Rodney j on 3/28/2018 at 1:20 AM. Helped by greg moroni.

Just took the time to listen as to what I wanted.. Did not pressure. .took time..explained all options. .did not try to push one car over another

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By kristy v on 3/23/2018 at 5:11 PM. Helped by David McClure.

David McClure was the salesman who helped me. I was browsing carguru.com for a buick. I drove a buick or Oldsmobile in the past, but i ended up buying a chevy malibu 3 years ago. Nothing wrong with it, but it's just not a buick. I found a buick lacrosse that caught my eye at McLaughlin. I called and spoke to david. I told him i didn't have much time but i wanted to take a test drive. When i arrived, he had the car warming up, a car fax report in hand, and a paper showing the options it had. I drove it and loved it, but i never make a split second decision. I told him I would think about it and not to hound me about the car. He did what i asked but did tell me about a price decrease. I still wasn't ready to buy. I took my boyfriend for a test drive that weekend and he loved it too. I walked away again. David called again with a price decrease and i made a decision to buy. I loved the low pressure. I loved that if he didn't know the answer, he would look it up. After all, he is a Cadillac salesman, not a buick expert. He stuck to his word to detail the car, fill it up, and get me a spare key. Ask for David McClure for a good deal and excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class dealership

By LouAnn1635 on 3/16/2018 at 9:23 AM. Helped by JonElliott.

I was looking for a Cadillac SRX and saw on McLaughlin website one that interested us however when we got there it had sold.So the salesman,Jon Elliott suggested a Grey Metallic one with lots of options.Well I was sure I wanted white,so Jon made a few suggestions of other vehicles.He wasn't pushy or aggressive but opened me up to other options.We talked about price and there was no cheesy back and forth with the manager.We liked the professionalism of the transaction and got a very good deal on a high quality vehicle.We were impressed by the employees pride of working for Mc Laughlin dealership and that says alot.The sale was very smooth and we left with a new car and a high opinion of Mc Laughlin and it's employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and very helpful to accomplish buying our new vehicle!

By Chrome wheels 4 on 3/13/2018 at 2:04 AM. Helped by Greg Moroni.

We have found this dealership, the owner and our salesman excellent to work with and that’s why we returned to purchase another Escalade from them!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Sooooo easy

By Timmerstim on 3/15/2018 at 12:23 AM. Helped by Dan Machu, Robert Coronado and Kelly Sinatra.

Dan Machu, Robert Coronado, Kelly Sinatra and everyone at McLaughlin Cadillac made a hectic situation for me seem extremely easy and I cannot thank them enough. I will gladly steer customers to McLaughlin Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"McLaughlin - Is Excellent, Professional, Friendly Service"

By randy1944 on 3/13/2018 at 10:07 PM. Helped by Dan Machu and Joe Wilson.

This is our THIRD Cadillac purchased from Dan Machu at McLaughlin Cadillac. All three buying experiences, with Dan, have made the purchases exciting, informative and detailed to fit our Cadillac needs and expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great used vehicle purchase!

By Katie on 3/7/2018 at 3:57 AM. Helped by Dan Machu.

I bought a low mileage 2016 CADILLAC SRX AWD & Dan Machu was my salesman. He was meticulous and very patient. Great pre-owned buying experience!

I would recommend this dealer.