Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Tamijo on 7/23/2019 at 3:12 PM. Helped by Tami, Justin.

Service was great as always. Fast and courteous service as always. Love McLaughlin Ford. Would always recommend to others. Will gi back for service again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Karen on 4/6/2019 at 7:09 PM. Helped by Angie.

I bought my Ford in another state and came to McLaughlin Ford for service 3 years ago after we moved here. I have always gotten great, reliable service, with good prices. The staff are always friendly and happy to answer any question I have. I won't take my car anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales and service

By Grannysford on 4/5/2019 at 6:02 PM. Helped by Ms Carol, Mr Greg,Mr ron,Ms tammie,and sales and service managers.

Great sales staff do what it takes to help put you in a vehicle.serive is awesome Ms Tammie has been a great person to help get my truck serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By Nick on 3/4/2019 at 10:01 PM. Helped by Kim Hill.

The staff here were extremely friendly and easy to get along with. They weren't annoying like some dealerships can be. I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and stress free

By Srg13640 on 2/25/2019 at 6:47 PM. Helped by Travis Nelson and JJ McLaughlin.

Travis, the salesman, and JJ, the manager, were awesome. Helped me get through a difficult situation when my old truck needed big time repairs. I’ve been through the car buying process several times at several different dealerships - I hate the process, but they really helped reduce the stress. I do not remember the name of the woman who took me through the paperwork at the end, I apologize, but she was very friendly, effecient, and pleasant to work with, too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sevice for 2006 F150 and purchase of 2019 Explorer

By Jim47 on 1/30/2019 at 8:33 PM. Helped by David and the Service manager (didn't get his name).

I have been dealing with their Service Dept since 2006 and have always been treated fairly. Even if a mistake is made they will bend over backwards to Get it right. As far as the sales Dept they are friendly and not pushy like other dealers. Just purchased my 3rd new vehicle from McLaughlin and Kimberly and JJ were very helpful,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ed Paul 2017 Ford F 150

By duckpaul07 on 12/13/2018 at 1:44 PM. Helped by David, Daniel, and Carol.

David, Daniel, and Carol were wonderful! It was my first experience buying a newer vehicle as well as financing one, and they made it very easy to understand as well as they were straight with me from the start. I will return to MF of Sumter for my next purchase! -Ed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful experience!!!

By Southern Belle on 5/8/2018 at 1:35 PM. Helped by Eddie Cockerill, Keith Hamm.

I first went to McLaughlin Ford in 1996 and bought my first car from. Then in 2000 I purchased second car, 2004 purchased a third, and in 2018 purchased my fourth. The staff is friendly and go out of their way to get you in the right car and get help with the financing. I put my full trust in them. they are experienced, knowledgeable, and friendly. They make you feel welcome when you arrive at the dealership. Glad I went to McLaughlin. If you are thinking about buying a new car, truck, or SUV, give McLaughlin a try. You will be glad you did.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ford Edge

By wendy lancto on 2/6/2018 at 8:24 PM. Helped by Steve Mellish, John..

I went to Mclaughlin Ford after I was involved in a car accident, and the staff there are all wonderful, friendly people. I had the pleasure of working with Steve Mellish and he went out of his way to get me into a car. I would recommend you go to McLaughlin Ford to purchase your next car, truck, or Suv.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Edge17 on 1/2/2018 at 12:46 AM. Helped by Bill McLaughlin, Danny Johnson, Terry Bass, Mr Hill and Mr Elmore.

Everyone should go to McLaughlin Ford to purchase any vehicle they need. Strongly suggest they ask for Danny Lane. He was a pleasure to deal with. All we dealt with were wonderful. Bill is a stand up man with a wonderful staff. All we dealt with could not have been better from Danny to Terry to Mr Hill and Mr Elmore. You will not regret doing business here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By MIW on 12/22/2017 at 5:23 PM. Helped by Adele Carter.

McLaughlin Ford made by truck buying experience a piece of cake. Adele Carter was able to find the exact truck I was looking for. When it came in she made the buying process extremely easy. She took all of my information via text and email, and had all the paperwork ready to go when I came to pick up the truck. She got me in and out in no time. Very easy and efficient process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Class experience

By CaptPete on 10/30/2017 at 5:56 PM. Helped by Harold Brogdan.

McLaughlin Ford was very helpful every step of my purchase. I highly recommend McLaughlin Ford as the dealer of choice. Harold and the entire team asked all my questions. It took me a few weeks to make a decision and there was no pressure from anyone. I am very happy with the service Harold and the entire team at McLaughlin Ford provided me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class

By Caddy1 on 10/11/2017 at 11:47 PM. Helped by Gary Commander.

Excellent dealership all the way around. My sales guy was very helpful and patient took me about 3 weeks to finally make my mind up and never once did I feel pressured, the finance guys are easy to deal with also . Ended up with a sweet ride , payment I was looking for definitely refer to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Sales Team!

By imich10 on 9/2/2017 at 1:47 PM. Helped by Leon, Terry, Johnny.

The sales and financial department were outstanding! There was no pressure to buy and were willing to get you the best price on a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience

By Cojack1286 on 8/30/2017 at 4:12 PM. Helped by Jason Davis.

My experience with this company was beyond what i had expected. They were nice and conducted themselves with the up most professionalism. I will buy all future vehicles from here and recommend all my friends in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience buying our car!

By car321 on 8/17/2017 at 12:40 AM. Helped by Adele Carter.

Adele is a fantastic sales representative--friendly, helpful, straight-forward, and not pushy! She made our 3rd car purchase from McLaughlin even better than the first two experiences.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daniel is the greatest salesperson ever and he is a great pe

By Pamela collins on 7/7/2017 at 5:48 PM. Helped by Daniel.

I always went to buy here pay here places causes I never wanted to deal with the hassles of dealing with dealerships and their salesmen but Daniel gave me a great experience and I recommend McLaughlin Ford to all my friends family and co-workers.. I went in for a used vehicle and he ended up getting me a brand new Ford focus with 16 miles on it at a great down payment and a great monthly payment I can afford. Very satisfied customer.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Willing to give them another shot.

By Badwolf2013 on 12/23/2016 at 12:06 AM. Helped by Tyler.

Called service department on a Tuesday to schedule brining the truck in Wed. Stated they would call and let me know on Thursday. I had to call them at close of business, I had to call and they hadn't even looked at it. Considering I already diagnosed the problem for them, you think they could have taken 5 minutes to confirm the issue and order any needed parts. My regular mechanic through it on the rack when I just drove up, diagnosed the problem and admitted they could not work on the diesel fuel system all in 15 minutes while I stood there. Not impressed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Warranty Service

By technomage on 1/27/2016 at 9:41 PM. Helped by Butch, Tammy.

My car was affected by a recall item (door latches). The drivers door wouldn't latch. When I called this dealer, they ordered the part and told me in would arrive in 2 days. When the two days were up, they' called me again and told me there was unfortunately a nationwide back order and it would be while longer, but they'd put my order in as an emergency since it was the drivers door. The part arrived sooner than expected and they got me into a service appointment the first thing next day, They do have a courtesy shuttle, which I really appreciated as it meant I could still get to work and stint babe to arrange for a ride or taxi. Everyone was very friendly and kind and I appreciate the fact that as a warranty item it was taken care of as promptly as they could.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Two Great Experiences

By Maddbarker on 3/30/2014 at 5:56 PM. Helped by Jerry Allen, Keith Hamm, and Garry Commander.

We purchased a new 2013 Ford Fusion in September of 2013 and the salesman and other people we met while there were pleasant and were eager to earn our business. We left that time feeling very satisfied that we had made a good purchase from a good dealer. Recently we traded another vehicle for a 2012 Ford Fusion. The salesman was understanding of our need and did everything he could to again help us make the trade. Unlike other dealers we had visited, we received a fair assessment of our trade- in value. This whole process was quick and smooth. Again, we left feeling we had made a good trade with a great dealer. This dealership is located about 45 minutes from where we live, and while there are several other Ford dealers located closer to us, McLaughlin will be the first place we go when the time comes to shop for another car.

I would recommend this dealer.