Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kim is awesome.

By Grandpa1954 on 9/24/2017 at 10:30 PM.

We really enjoyed working with Kim, it was the best new car buying experience we have ever had, thanks again Kim. We definitely recommend Mclaughlin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bradley Shoemaker on 9/23/2017 at 10:30 PM.

Today I bought my 3rd Subaru from Mcglaughlin. This dealership makes the sometimes stressful experience of buying a vehicle , and makes it wonderful. Very knowledgeable and pleasant staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Greg Moroni is Awesome!

By Victoria on 9/23/2017 at 2:11 PM.

I recently purchased a Buick, Verano from Greg. Previous to that I purchased a Volvo, which is till in the family, my daughter, and husband have also purchased vehicles from Greg. He is always very helpful and knowledgeable about the vehicles that we are considering. We greatly appreciate Greg as a representative of your dealership, but we also consider him a friend. Thank you Greg, once again for this beautiful vehicle that I recently purchased, and the time that you spent educating me, and my family, on how to operate the vehicles to assure a smooth transition into our new cars. You're the best! The rating system did not work when I tried to enter Greg's overall rating, so I just want to make sure you are aware that I gave him 5 stars in each area. Thank you. (it might have been my computer)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful experience

By Steve and Linda on 9/20/2017 at 11:27 PM.

As previous Honda and Toyota owners, we are very delighted with our new 2018 outback! We test drove vehicles from other manufacturers but kept going back to the outback and how smooth it rode. Kim Hicks was also very helpful. She answered our questions honestly, was never pushy or over bearing, and worked quickly to zero in on an agreed price. We are looking forward to utilizing their service. The service area and waiting area are very clean; the waiting area has snacks and drinks as well as comfortable seating. We definitely recommend McLaughlin Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pure excellence

By Happy buyers on 9/20/2017 at 7:02 PM.

My husband and I purchased a new Subaru Outback and Kris Hutton was our salesperson. Pure excellence!!!Kris is an outstanding salesperson !!! He presented the outback to us and went over the features and benefits of the vehicle and answered all of our questions. His knowledge of the vehicle was very impressive!!From the moment we inquired about the vehicle all the way through the delivery it was pure excellence.Thank you to all of you !! Brilliant!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence!

By Bielicke on 9/5/2017 at 6:10 PM. Helped by Kelly in Finance.

Brian search for the vehicle I wanted and got it to me in time to take advantage of the manufacturer's massive discount on it. He was timely on responses to questions and looked for ways to satisfy my requests. I purchased a Volvo but the website won't let me pick it on this website.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jackie C on 9/4/2017 at 3:54 PM.

We just bought our second used Subaru Outback from McLaughlin Subaru in Moline. We had a great buying - and servicing - experience when we bought the first one seven years ago, so recently traded in a Toyota Rav for a second Subaru. We've found their repair rates to be very reasonable and service rep Beth Scherrman and salesman Scott Schnabel very pleasant to work with. We worked with Scott over several months to find just the right Outback. He always kept us informed when a new, used one came in, but never pressured us. We've found McLaughlin to be extremely customer-oriented.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

It was a pleasure buying a car from McLauglin.

By Scoute on 9/2/2017 at 9:27 PM.

Kim Hicks was awesome. She was very knowledgeable about Subaru and answered every question we had. More importantly, she articulated why we would like the Subaru over other cars brands. The process was smooth from the sale to financing. Robert was great working the finance. And, we even got introduced to the service department where we will get maintenance, oil changes, etc. We look forward to working with Beth in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 2018 Subaru Legacy - five star experience!

By Deb on 8/31/2017 at 6:17 PM.

I knew nothing about the Subaru until I ran into Pete a couple of months ago and he told me I should check this car out. I wanted a sedan so I went on line and looked up the Subaru Legacy. I was very impressed by all of the safety features and room that the Legacy offered. By the time I walked into McLaughlin, I pretty much knew what I wanted and was ready to buy a new Subaru Legacy. Kris Hutton couldn't have been nicer and was very helpful and responsive to all of the questions that I had and understood the features that I was looking for in a new car. Because the 2018's are so new, he searched everywhere to locate one that had all of the features that I wanted. He found one for me that was located in Missouri and it arrived in two days!! Both my husband and I commented this morning that in all of the years that we've been buying cars, Kris was probably the most knowledgeable and spent the most time with us going over all of the features of this car and made what could have been a stressful learning curve an easy one. Thanks, Kris, for a five star experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful salesman and great experience

By Mary Frost on 8/26/2017 at 4:48 PM.

Scott Schnabel was our salesman and he was very good. He was not pushy at all and showed us exactly what we asked for. He went out of his way for a picky buyer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgable and very courteous

By jtongue63 on 8/26/2017 at 1:12 AM.

I was looking for a new car for my wife. My sales rep from very helpful and knowledgable. she helped me pick out a great new Subaru Outback. She was very thorough and helpful. Over the course of the time I first came in and by the time I drove away with the new car, Kim answered every question I had promptly and with great accuracy. She was very kind and helpful not just through the purchase, but also after the fact. Since it was going to be a vehicle for my wife, she offered to have my wife contact her or even set an appointment if she had any questions or needed help at all. I was very impressed. I would recommend Mclaughlin Subaru any day of the year. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Roger W on 8/22/2017 at 7:00 PM.

Excellent service they made my family feel welcome my daughter enjoyed the trip up there they were willing to go out of their way to make us happy all the employees were willing to talk and answer questions Kim Hicks went out of her way and made us feel so comfortable with our buy great service warm welcomes thank you very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Open and honest buying experience

By Dave Gibson on 8/20/2017 at 3:53 PM.

What a great dealership, they treat everyone the same. Doesn't matter if you are buying a new car or the least expensive car on the lot you get the same experience. They genuinely want you to be happy with your purchase and do all they can to make that happen. Brandon E. Is one of the easiest salesman I have ever dealt with and that's no small accomplishment as I have purchased around 50 vehicles. He answered emails on his day off and got me all the information I asked for. Was always prompt to respond. Thank you Brandon! My daughter is loving her new car and next time I look for a car I will look here first. Don't judge this dealership by the brands they carry, they will surprise you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru says it all

By xxx on 8/17/2017 at 4:02 PM.

Kim was fun to deal with, and knows her Subaru's. She got me in a great car with a good deal and I'm loving it more each day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase experience we have ever had

By Mark on 8/17/2017 at 6:03 AM.

Kris was GREAT to work with. I encourage everyone to ask for Kris. He know the Subaru product line and does an excellent job explaining the features of each vehicle. After we agreed on the price Robert was awesome to work with doing the financing and service contract. Smoothest and easiest car purchase we have ever made. No high pressure from anyone. It was well worth our 45 mile drive to come to McLaughlin's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy customers!

By Karen Jones on 8/16/2017 at 11:05 PM.

Great people to work with and love our new Outback! We would recommend Kim Hicks to anyone she was fun to work with and knows her Outbacks.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice working with Matt on the purchase of my 2018 Forester

By Frank ege on 8/16/2017 at 7:00 PM.

Matt was pleasant to work with. I had researched the Foresters before visiting the Dealership so I knw what I was looking for. It so happened that Matt had just got in what I was looking for. No pressure. The price seemed reasonable from what I'd researched. McLaughlin gave me what seemed to be reasonable price on my trade in. pretty much a no hassle car purchase. I feel good about the deal and now have what seems to be a great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love shopping at McLaughlin Auto!

By Steve R Archer on 8/12/2017 at 7:17 PM.

Kim Hicks did a great job showing us all about our new Subaru that we purchased from Greg Maroni. Because everybody works well together as a team at this dealership, it feels like such a smooth process when making such a big purchase. We couldn't be happier with the way we are treated at McLaughlin Motors. Thank you for helping us make a great decision and for teaching us how to use it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great and easy experience

By J & C on 8/9/2017 at 10:53 PM.

The experience of buying a new Subaru Forester was easy and very relaxing. Kris was very helpful and easy to work with. He went through all options within the vehicle, showed us how everything worked with the technology, and answered all of our questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st time Subaru buyer.

By Guarddog57 on 8/8/2017 at 12:29 PM.

my wife and I just purchased a 2018 Subaru Forester at McGlaughlin Subaru. Our salesperson, Kim Hicks, was as helpful as any salesperson I have ever done business with. She made our buying experience as good as possible. I will highly recommend her to everyone I know who might be looking to purchase a Subaru or Volvo vehicle.

I would recommend this dealer.