Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great friendly people

By jrockdavidson32 on 9/17/2019 at 12:01 AM. Helped by Christopher Dees.

Told them the only pickup I was interested in and we made it happen. Wasn't pushed into something else I didn't want. Will only be better by my plates coming in so I can get the word ford off my RAM!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

My experience

By waltonsandy59 on 9/12/2019 at 4:58 PM. Helped by Tony.

Our recalls on our Jeep was taken care of fast. But none of the other needed repairs we're addressed. Tony brought me home n picked me up which was great. Thank you Family Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

All employees assisting us demonstrated professionalism.

By Joetta and Happy on 9/2/2019 at 11:28 PM. Helped by Shane and Blake.

*Very informative *No pressure to make decisions *Willing to answer questions *Options presented clearly *Everyone genuinely friendly *Very patient and respectful *Straight-forward and honest *Dealership exuded a welcoming and warm "feeling" throughout our entire time there. *Extra efforts to find the truck we wanted *Best vehicle purchasing experience ever! *We purchased a 2019 Ford F-250. ***Option for Vehicle brand purchased or consider - "Ford" - was not available; so Chrysler was selected.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Best car buying experience ever!

By Songahm Martial Arts Academy on 8/28/2019 at 2:51 PM. Helped by Mr. Blake.

Mr. Tanner Towery is still continuing to provide great service. I love the Commerce area. Good ol' East Texas country folks providing an honest service. I was able to find the truck on line, call them, get financing and was set to pick-up the vehicle all with in a matter of an hour. When I arrived at the dealership the signing of the paperwork took less than 30 mins. I will check with Ford Family Auto to before I buy my next truck. I love the service before and after the sale. Mr. Tanner is the best. Mr. Blake handled my paperwork and he made the process smooth and easy. I could not say enough about these gentlemen and their team! It is refreshing to see open and honest communication and a "Non-pressure" approach to selling vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience ever

By dktplanner on 8/19/2019 at 5:53 PM.

This was the easiest new car purchase I've ever made! The salesman, Tanner Towery, was knowledgeable and friendly and found the exact car I wanted to buy. The delivery man, Dwayne, delivered my car very promptly. I'm very happy with my car buying experience at Ford Family Auto. From the start of looking for a new car all the way thru the financing... A++! And I love my new Ford Edge!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By SCLAYDCLAY on 8/16/2019 at 6:44 PM. Helped by Tyler.

Got the part I needed (tire) overnight and installed the next day. Also had scheduled maintenance and oil change. Extremely courteous and accommodating, and below the quoted rate. Couldn’t ask for a better experience! Tyler goes above and beyond expectations to provide good service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By mjmcclendon06 on 8/16/2019 at 3:50 PM. Helped by Chris Dees.

Great job by Chris and the team. They did everything they promised and it was the easiest vehicle purchase we have ever completed. Great Experience. We will definitely do business here again even though we live 1.5 hours away.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly and made you feel like family

By HeloPilot on 8/14/2019 at 4:38 PM.

After spending countless hours at other dealerships only to leave frustrated and disappointed we found a truck at Ford Family Auto. As soon as I called and spoke with Tanner I could tell this was going to be a different experience! Upon arrival(after a 2 hour drive) the truck was sitting out front waiting for us and Tanner walked out to greet us. He was very friendly and knowledgeable but was willing so admit when he didnt know the answer. After driving the truck and deciding we wanted it they apprised our trade quickly and gave us a fair price. Finance took slightly longer for whatever reason, but from the time we pulled into the parking lot to the time we left in our new truck was about 3 hours(half the time we spent last time we bought a truck)! Never once were we talked down to, made to feel like we were stupid for asking for a price or part of the deal. I would 100% recommend Ford Family Auto, and plan on returning for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get what you need!

By ccdees22 on 8/13/2019 at 4:01 PM. Helped by Shane Bruner.

Everyone is helpful, and managers would put you in the best possible outcome to get you what you want and need. Happy with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and efficient customer service!

By jbjboftx on 8/9/2019 at 1:11 AM.

My wife and I had such a great experience at Ford Family Auto! Tanner was our salesman and he did an excellent job of finishing exactly what we were looking for. We will definitely come back for our next vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy, friendly and fast

By CommerceRancher on 8/8/2019 at 9:20 PM.

All levels, salesman ,finance and general manager, listened well. They made the whole process of buying a car low key and friendly. Everyone answered my our many questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh at Ford Family Auto

By bretceckstein on 8/3/2019 at 6:24 PM. Helped by Josh Hernandez.

I spent a lot of time researching used trucks for my son’s first vehicle. Josh was great in helping me find the perfect one that fit what we wanted and in our budget. He was very honest and straight forward which was refreshing. When we showed up from Dallas to drivethe truck, Josh had it all shunned up and ready to go for us. Once we decided to go ahead and purchase it, we were on the road in less than 15moms. Very efficient hassle free experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we've had buying a vehicle

By donnaallen750 on 8/2/2019 at 4:37 PM. Helped by Josh Hernandez.

Josh was our salesman and was fantastic! Process was very quick and easy. Highly recommend this dealership. We will definitely be repeat customers. They worked hard to get us the best interest rate and keep our payments as close as possible to where we needed them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2008 BMW Repair

By dale_clmnt on 7/30/2019 at 4:18 PM. Helped by Tyler.

Tyler was a great help and kept me in the loop on all repairs. Great customer service. I will bring my vehicles to Family Ford every time I need service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had service work done on our dodge truck

By LINDSEY.EWERT on 7/30/2019 at 1:09 AM. Helped by Tyler Watkins.

We had service work done on our dodge truck. The service man checked for recalls. They offered a loaner truck and had repairs made in a very timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wrangler Jeeps are over priced!!!!

By vthompson2 on 7/24/2019 at 11:01 PM.

The dealer ship is great did everything they said & agreed to. The problem is the product that is priced to high from the factory. I bought a 2015 Jeep same equipment as the 2019 the 15 listed for$39k the 19 listed for $53k there’s no other vech. On market that went up that much!! Don’t even thank about the new pickup!!!!$$$$

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By dale_clmnt on 7/23/2019 at 4:47 PM.

Nelson and Kraig were extremely helpful and friendly. They made the process easy and hassle free.I would say this was the best car buying experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, fair people

By alton.nelson10 on 7/22/2019 at 5:38 PM. Helped by Tyler, Ryan.

Honest and very nice Tyler know his busses always are courteous. Get my truck in and out, will help you anyway he can, family ford in commerce that’s what they do!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Learn the difference or make it right

By roxie081469 on 7/22/2019 at 4:06 AM.

Bad service when a company has no clue the difference between a 5th wheel hitch and a goose neck hitch. Never again...training needs to be more prevalent. Make things right when you screw up.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Everything was good....

By danny48 on 7/15/2019 at 5:29 PM. Helped by I don't know everyone's name......

I was treated well......good service. I know Tyler from previous services and he has always taken care of me. I will continue to do buisness there.

I would recommend this dealer.