Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.4  
Friendliness
3.8  
Overall Experience
3.5  
Price
3.8  
Quality of Work
3.5  
Service
1  

Dealer Reviews

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Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Dishonest, Unproffessional, Worst Experience

By gmd47 on 5/9/2019 at 11:27 PM. Helped by Doug W (s/p) Tim R ("mgr").

A deal was set up...went in on a Sat..signed docs..veh n/a so was to b delivered to job Mon. Mon comes I hear a issue,.car signed for..sold!! Yet s/p never calld me..i ended up calling him..gave opportunity to tell me truth..yet his version " there's a problem with vin# I need you to come in and resign" lie! In very next sentence another reference made again about remembering how to answer survey questions. If your doing your job right..would you have to coach your customers as to how to rate an experience?? I was just lied to are you kidding?!?! Now veh will b delivered to my home..guy comes to my house? Normal? Shows up with..docs I signed already?? So now Tues they will bring docs to job..they leave new car,no contract, 30 day tag has wrong vin#..call s/p told no prob?? Tues-Weds NO contact..nothing..Thurs s/p randomly sends some1 to my job..yea big mistake..now sales "mgr" steps in. Fluffing the lie and poor handling..shouldve expected but I expected honesty & proffessionalism..hmm Fri I found a diff location to go to..now"mgr claims can't that he will get veh that I orig signed for? The one sold? The 1 I never took possession of? Lie..now offered lower payment..yet not asked for..had already been ok with where I was? So 7 days later..have a contract, again someone has to come to my home? So after all that a week & 1/2 later I have issue getting signed docs?? Why? Next issue, although addressed early & immediately in this whole dysfunctional process to s/p who I emailed a copy to was that I had a bill from prev lease..no problem he stated..they would take care of..30 days later.."mgr" now plays again his cards.."I'm 3rd part to this" "I didn't know what for" implied "how did he know I didn't get check to pay bill..he doesn't live with me", "he was just kissing my a**" "he felt sorry for me & was just trying to b a good guy and pay" All stated to me while on speaker phone in the presence of another adult!! In the times we live..this isn't being tolerated..unacceptable..is there exceptions?.In his line of business-"mgr"..unproffesional. Dealing with the public? Sexist/chauvinistic to say the least!! I would love to be present and see/hear that approach taken with a grown man who had same situation I did. Oh but 10p that day after all words said, I received a text...as to apology and so not like him and he's better than that. Please.. to me...when you can act a way it's not new or suprising...its already in you..you just pick an choose when to display. Some get fooled...some don't! So needless to say..hollow words...Day before bill due..money was wired..last minute necessary why? 30 day process? S/p already have a stereotype/stigma of being sneaky, snakes, shady, dishonest etc...you can fall into the stereotype/stigma or you can choose to represent yourself for the way you want the public to view you.These 2 grown individuals with 8.5+yrs in the business chose to live up to majority thoughts....shameful. Through whole process friends,family co workers floored, can't believe, po'd for me. Sad thing is I went to brother company for my last 2 leases..and BEST experience. Never lied to, Never told something would be done and wasn't, Never insulted or treated with anything but respect. Never a last minute process...TOTALLY professionals. Thinking to go elsewhere..poor choice on my part. Won't be made again!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor Experience

By mansfieldguy on 3/20/2019 at 9:08 PM. Helped by Paul Toth.

We were a former customer. Drove 50 miles from our home to find a vehicle for my wife. Asked for prior salesperson. He was disinterested from start. Our test drive was in a used vehicle even though we were interested in new. Gave us numbers on a vehicle he picked out and we had never seen. He said this was only offer, and has not followed up at all.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Shady sales tactics and kicked to curb after deal closes

By Colson on 3/5/2019 at 12:24 PM. Helped by Jeff G.

Similar to others - was pressured to buying a new Cadillac at the end of a month because "sales incentives" were going away, while actually the incentives were more lucrative the month following. In addition, had problems with the new car within hours of driving off the lot; was told "there is nothing they can do". You bought it, and now its your problem. Terrible way to treat customers especially for an upscale car. They have lost a customer for life.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional RIP OFF Artist

By ACS on 7/29/2018 at 12:48 PM. Helped by Brad (Salesman) Dusty (Sales Manager).

Sold me a new car w Service issues. Ignored my calls, I returned car next day and they keep my money Horrible Management & Emploees/liars

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good Experience

By cardnlsfan on 6/27/2018 at 8:39 PM.

Medina Auto Mall had the truck was looking for in stock. I called that morning from Columbus, negotiated, and 4 hours later (travel included) was driving back to Columbus with a new vehicle. Sam was a pleasure to deal with and would definitely do business with him again.

I would recommend this dealer.

Overall Rating

3.3  

2   Customer Service
5   Friendliness
3   Overall Experience
3   Price

Be patient

By Kdsmm on 6/27/2018 at 7:30 PM. Helped by I don’t know name.

Visited showroom spent two hours only test drove one vehicle. Left while still waiting for a second vehicle to test drive. Wherever they keep the vehicles parked they need to bring them closer to the dealership!!! I don’t want to sit all day waiting for test drives

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Rebecca on 6/16/2018 at 5:19 PM.

We had a great experience at Medina Auto Mall and our salesperson Sam. He was very responsive via texting and calling. We did not feel pressured or pushed into a decision. We would absolutely go back in the future!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I won't even so much as spend a cent on them.

By Anonymous. on 4/16/2018 at 11:13 AM.

The biggest piece of xxxx to ever sell cars. I will strongly advise against buying anything from them. Especially if you value safety and money. My car is totally xxxxed due to my transmission failing within three weeks of owning my car. They refused to make up for it and I am now thousands of dollars in the hole. Used or not they should have never allowed such a vehicle to even be sold with a well known mechanical issue. So they now have a great running trade in while I'm stuck with nothing. I xxxxed up for even trusting them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Disappointing SERVICE department

By JF on 4/14/2018 at 4:18 AM.

If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date). About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership. Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience Sam is wonderful!

By Lori Hogue on 4/11/2018 at 2:59 PM.

The dealership was hassle free! They worked well with us and feel we received excellent care with our new purchase! Sam has been extremely helpful. This is the second vehicle we have purchased this year with him! I am so happy with my new Jeep compass and my husband is thrilled with his used truck with it's low mileage and warranty. We will definitely work with Sam on any future purchases!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Great service

By jducas on 4/7/2018 at 1:48 PM. Helped by I believe it was David who did all our financing.

I had no issues and got a great deal! The sales people were friendly and I wasn’t an inconvenience for them. We did however notic when we left the dealership that there was a dent on the back bumper that we dont think to have been there when we did the test drive and walked around the car. Kind of disappointed in that.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great experience!

By Mth123 on 4/3/2018 at 1:56 AM.

A great opportunity Amie about for a gently used car, and Medina Auto Mall did a great job in helping me buy my first car! They were accommodating and made me very comfortable during the process. I’d recommend working with MAM to buy your new or used car.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid the dealership, shady and dishonest

By DTack18 on 3/27/2018 at 9:53 PM. Helped by Steve.

1500 at the end of February, was urged to buy now and not to wait, essentially told me the price was going up after February. March hit and you can get the exact same 1500 for $3000-4000 cheaper. Shady sales tactics probably just to hit their monthly sales quota. Will never buy another vehicle from there, be cautious.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By New ride on 3/20/2018 at 11:01 AM.

It was the best experience I ever had buying a car it went smooth and easy. I didn’t feel pressured Sam was great working with I definitely would recommend the dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Taken advantage of

By minimatt27 on 2/19/2018 at 10:20 PM. Helped by Dusty who stated he was the General Manager of the dealership.

In my opinion I was not given all the information to help me make the best decision that was best for. In my opinion I feel that because I am a WOMAN this dealership took advantage of me, I would not recommend using this dealership. From the sales person who helped me, to the finance manager that talked to me in a very disrespectful way to the general manager who was not interested in customer service this organization is unprofessional and I would not recommend them to anyone

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!

By Jacquelyn Canonico on 1/25/2018 at 4:39 PM. Helped by Sam Schad.

My experience at Medina Auto Mall was excellent. Sam Schad was very willing and able to answer questions. If there was something he was unsure of, he was quick to connect with someone who could give a concrete answer. Once the deal was made, everyone was mindful of my time and were thorough yet efficient. Sam was very kind and personable. He made sure I didn't have further questions and if I were to have further questions, he let me know the quickest way to get in touch with him. Overall, I am thankful for and pleased with the experience I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low pressure, great experience!

By BNMcIntire on 1/3/2018 at 10:51 PM. Helped by Sam Schad.

I saw a listing online for a 2012 Dodge Caliber. I drove to the dealership and met Sam. He was super nice. He let me drive the car to my wife's work and let me take my time. He gave me a great deal with no pressure. The transaction was smooth and easy. I highly recommend medina auto mall and Sam.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service.

By Marie on 12/27/2017 at 6:28 PM. Helped by Sam Schad.

Traded in my Fiat for a Nissan. Very smooth transaction and Sam Schad was great to work with. He worked with me on price and it was an overall painless transaction. I will definitely be purchasing my next vehicle from Medina Auto Mall.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sam Schad and my Buick Encore

By crystal01 on 12/6/2017 at 6:16 PM. Helped by Sam Schad.

Sam was a delight to work with. He listened to what I needed and wanted in a vehicle and pointed me in the right direction. I love my Buick Encore! By far the best vehicle I have owned!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Super easy!

By cassimo on 11/11/2017 at 4:19 PM. Helped by Sam.

Sam worked with us to trade my old Versa so I wasn't upside down on it and get us a reasonable monthly payment on a new Jeep. With a test drive and all the hustle of buying a new car we were in and out in about 2 hours.

I would recommend this dealer.