Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Done Fast and cheaper than the rest!

By mpass on 9/10/2019 at 4:21 PM. Helped by Don't Remember.

I needed another key made for my F150. I was able to stop by the dealership service department and they got me taken care of within an hour. Nicely done!! I'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and Helpful

By TRACIA on 9/6/2019 at 8:06 PM. Helped by Kola and Josh.

I had been to several places and no one treated me as well as all of you. Kola, Josh, Richard, and crazy tie and jacket guy (had to do it!) . I love my Ford Edge and have already told everyone how wonderful you all are. I can't imagine going anywhere else for any of my car needs. Thank you again!!! You all are FANTASTIC!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

My ruined wheel and tire

By justme on 9/6/2019 at 2:50 PM. Helped by Mickey.

quicklane personnel was responsive, friendly, courteous, kind, and actively chased down the parts needed for my repair and got the work done fairly quickly. good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shawn ONeill was great to work with

By davsel on 9/4/2019 at 9:56 PM. Helped by Shawn ONeill.

Shawn really knows his dealership's products and goes out of his way to accomodate his customers. He worked with me via email prior to me showing up at the dealership. He sent me links to several vehicles that met the criteria I gave him and was always quick to respond. I showed up thinking I knew what I wanted and Shawn had it ready for me to test-drive when I arrived. I asked him many questions about options and trim levels and Shawn knew the answer to everything I threw at him. Shawn never tried to upsell me on anything, and made sure I had all the information I needed to make a decision. Overall, one of the best vehicle buying experiences I have ever had, and I believe this is my 18th vehicle purchase. I highly recommend working with Shawn ONeill.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kerri Smith was great!

By Bry on 9/4/2019 at 4:02 PM. Helped by Kerri Smith.

Kerri Smith was a great sale rep and made our experience with purchasing a new truck very easy! She made sure that all the options I was asking for were found and I was not left unsatisfied. She stay with us the entire time and went out of her way to provide outstanding customer service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shawn ONeill was incredible to deal with

By S&B2016 on 9/3/2019 at 2:05 AM. Helped by Shawn ONeill.

My wife and I were looking for a new pickup and were a bit upside down in our previous truck. Our salesman Shawn was very patient as my wife and I went through our monthly expenses to ensure the new truck was within our budget and he was not pushing us into any deal. He was willing to take the time to look at many different options for us and show us in depth all the features and differences between each vehicle. My wife was a bit overwhelmed with our new monthly payment and Shawn was very understanding and allowed us to make our decision without pushing us at all. Would highly recommend Medved Ford and Shawn ONeill!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very professional team at Medved

By RangerDanger on 9/1/2019 at 6:21 PM. Helped by Brad Hurley.

I worked with Brad Hurley and Roger Condon. Brad knew a lot about the truck's options and what Ford has been up to lately with the newest tech. It was really easy to check out all the choices that were important to me and take my time, we kinda made it an all day affair by choice rather than rush anything. New truck pricing & incentives/rebates were competitive but they came in low on my trade, which required some haggling to get to a fair exchange. Again, they were very professional throughout. Medved did the old school approach I've experienced elsewhere, where the finance person in the back room tries to sell some service plans and stuff. Their hiccup was not asking me what I actually wanted extra, such as a factory extended warranty or accessories financed in. Not a big deal since there's plenty of time to go back for that kind of stuff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to service you truck.

By Big jon on 9/1/2019 at 3:24 AM. Helped by Susan.

I had a wonderful experience the staff was very helpful. They got my truck fixed right the first time. Susan and the team there are great. I defiantly will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service !!!!!!!

By #2019EdgeST on 8/24/2019 at 6:12 PM. Helped by Brad Hurley, and his manager.

Brad Hurley, not only earned our business but has become a life long friend to our family. He listened to what our wants and needs were in picking out a new 2019 Edge ST. He even went the extra mile to get us the color we wanted. He provided excellent information on all the bells and whistles that were in the car as well as demonstrating how they operated. Brad is a caring, responsive, professional and knowledgeable consultant. We highly recommend him to be your next consultant when purchasing your next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable service during purchase of 2019 Ford F150

By Rob Marti on 8/29/2019 at 1:46 AM. Helped by Robert Duval and Brad Rafter.

I walked into Medved Ford and was greeted by Robert Duval. At no time while in his presence did I ever feel pressured. I inquired about the Ford F150 ecoboost and boy did I get an education. This young man knew everything there was to know about the vehicle. I was so impressed with him and the quality of the truck I walked out of there with the truck with every rebate promised and great financing. I also had an opportunity to work with Brad Rafter who was also kind, cordial and most professional. A few days later I noticed the truck didn't have box link brackets mounted in the bed of the truck and there were no locking devices. I inquired about the devices and the following day I went back to the dealership and Robert Duval was happy to give them to me. Absolutely no hassles. Truly amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Douglas Trudeau on 8/26/2019 at 2:26 PM. Helped by Robert Duval and Brad!.

I was treated well by all but particularly by Robert Duval and Brad! They were great and saw to it that I got the deal they promised! Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By NavyBlue on 8/25/2019 at 5:46 PM. Helped by Mike Leininger, salesman & Alex G., finance.

We went it with the intention to buy a used vehicle; didn't make an appointment prior to arrival. Had never been to Medved before and everyone was top notch! Greeted us with a smile, guided us to the lot we were interested in and provided us with very good options. Everyone was courteous and very professional. Never rude and never made us feel like we were wasting their time. Even though it took quite a few hours to get everything said and done, it was well worth the time spent there. We know we were appreciated by everyone there that day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lori Diets on 8/8/2019 at 3:05 AM. Helped by John Cook.

John Cook and entire staff was very professional and informative. John helped me find the car I was looking for with a payment that fit my budget. Will definitely use Medved for our future cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Rss1988 on 8/3/2019 at 2:34 PM. Helped by Noah.

Quick, helpful friendly service. No messing around. Got my car in quickly and began right away with no appointment. Service desk always friendly and respectful

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy to be a Medved Customer

By Kenny G on 7/31/2019 at 9:53 PM. Helped by Shawn O'Neill.

Shawn O'Neill truly earned my business. He went the extra mile to find what I was looking for and found ways to say "yes" to my financial requirements as well. He was very responsive, professional and knowledgeable. Highly recommend reaching out to Shawn for your next auto acquisition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Mark9012 on 7/30/2019 at 2:20 PM. Helped by Robert Duval.

The team at Medved in Castle Rock, went above and beyond for us. Robert Duval in Sales if the best. Highly recommend him for all your vehicle needs!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great Buying Experience at Medved

By Payden on 7/23/2019 at 12:12 AM. Helped by Robert Duval.

After less than enthusiastic customer support in Colorado Springs, we made the drive to Castle Rock. We were looking for a very specific set of options on a new 5th-wheel tow vehicle. Our salesman (Robert Duval) found the perfect truck in Logan, UT and had it shipped in. Very positive experience with both Sales and Finance. Medved may be a little out of your way but worth the drive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New truck

By djlawsonsr on 7/19/2019 at 7:10 PM. Helped by Karri Smith.

This is my fourth new Ford purchase since moving to Colorado. My first was an F-150 and I meet Karri Smith and have gone back to her each time. She is such a joy to work with and does everything in her power to ensure that you get what you want and are satisfied with what you get. She also impressed me with her follow up after the sale. She continues to periodically check in to make sure that you continue to be satisfied and are being taken care of. I will continue to contact Karri for all my vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty repair

By Superhawk on 7/17/2019 at 2:29 PM. Helped by Trevor Bloom.

I called and spoke to Trevor. He immediately knew about the problem I was encountering with our vehicle. He also knew how to resolve a more minor concern I mentioned while we talked further a the dealer. Trevor was able to get our issue resolved in a matter of hours and did so with professionalism and excellent care for his customer. A great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good price very good truck

By retired on 7/14/2019 at 1:11 AM. Helped by Shawn O.Neill, Brad Rafter,Susan in service.

I talk with Shawn O'Neill when i first entered the showroom, he showed me the Ranger which i wanted, no pressure.I than went to see Brad Rafter to finish the deal.The only problem i had the truck needed a heavy duty hitch, Susan in service took care of this with expertise, she seems to run that area ( or should ). The over all service was very good.

I would recommend this dealer.