Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.8  
Quality of Work
4.3  
Service
3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great People To Buy From

By Karen on 8/7/2017 at 3:23 AM. Helped by Will Simpson, Rodney Menard.

Bought a used Chevy Cruze here about 3 weeks ago. My salesman, Will, was very willing to please! The car didn't have cruise control which I REALLY wanted on it, so he was able to give me a good deal on adding it to my car. Also my boyfriend had remote start added to it as a surprise for me. Will was great to work with as was everyone I dealt with here. Felt like I got a good car at a good price from people who want my repeat business! Would recommend you check them out!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Integrity of Owner

By simplyrita on 2/8/2017 at 5:24 AM. Helped by Rodney Menard.

We have purchased vehicles from a Rodney Menard for thirty one years. The reason, he continues to have the best deals, best customer service, automotive service and the man is honest. Nice plus, everyone there is polite. We will always refer to Menard Auto, no comparison.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long time customers

By Ken on 12/31/2016 at 6:32 PM. Helped by Janet, Will, Rodney, Keven, Tobi.

We have been buying our vehicles from Menard's for more than 25 years. The reason? The sales staff and service department are the best! Everyone is willing to work with you and get the best deal for you. We trust them - and don't intend to go anywhere else when we need service or another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Daniel on 12/22/2016 at 4:57 PM. Helped by Keven,Tobi.

Their service staff went above and beyond my expectations!!! Thank you so much for you fast and reliable service!! Highly recommend. Bought extra accessories and was an awesome experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!!!

By Daniel on 12/8/2016 at 3:35 AM. Helped by Will,Janet,Rodney.

From the moment I came across Menard Auto Sales to the time I went through the sales process, I felt like I was part of the family!!! I highly recommend Will,Janet and Rodney!!! Very personable!!! The service department is also very personable as well!! I would recommend them to any one!! Didn't feel like they wanted me in and out , they showed true concern of my needs and wants!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

LIARS

By Dogs on 3/12/2016 at 4:43 AM. Helped by Tobi.

Took my Jeep in to get some work done that was covered by Jeep. Not quite a recall, but Jeep knew it to be an issue and covered all the costs. I told the service manager I was going on a road trip soon and was on a timeline. He promised to have it completed before I left. I was told my Jeep was ready one day before my trip, but there was one hiccup. The other dealership that sent them to catalytic converter did not include the sensors. They told me the catalytic converter HAD been installed, but they used my old sensors. I would need to come back in once I returned from my trip to get the new sensors installed. Two weeks after returning from my trip, they finally said they received the new sensors. I dropped my Jeep off the night before the scheduled work. They told me it would not take very long to install the sensors (the entire job was only supposed to last 3 hours, so the sensor install shouldn't be much at all). Around 3pm the day of the scheduled work, I called to check on the status. My Jeep had been there since the night before, so it was ready when they opened at 8am. I was told they still hadn't worked on my Jeep yet. I asked them if would be finished by closing time (6pm) and they said it would be. I called at 5:15pm to check again. It was a 20 minute drive from my house to this dealership and I wanted to make sure I was going to be there before closing. That is when they decided to tell me that they didn't have time to get to my Jeep that day and it would be ready the following day. They offered for me to get a courtesy vehicle from them if my husband would bring me back there. I said no, this was supposed to be completed today and I didn't want their vehicle, I wanted mine. After speaking with the manager it was decided I could take the sensors somewhere else to be completed there as I was unhappy with how they were treating me and the tone I was being spoken to. When I arrived at the dealership, my Jeep was parked out front. No one was around or in the office to speak with. I looked inside my Jeep and saw my keys were in it and it was unlocked. I then looked in the rear of the vehicle to see the ENTIRE CATALYTIC CONVERTER WITH SENSORS. Meaning they NEVER installed anything in the first place weeks prior!! I filed a complaint with Chrysler and the dealership again offered to do the work and give me a courtesy vehicle. They claimed it was miscommunication between technicians, the manager, and the condescending woman (Tobi) that answers the phone for them. No other offers of compensation were made. WORST SERVICE I'VE EVER EXPERIENCED IN MY LIFE! BEWARE OF THESE LIARS!

I would not recommend this dealer.