Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.7  
Friendliness
2.7  
Overall Experience
2.5  
Price
3  
Quality of Work
3.7  
Service
2  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience
1   Price
1   Quality of Work

Never go there again

By Ali on 7/21/2018 at 12:30 AM. Helped by Ethan.

I’ve had two issues with my two cars When I take it for an oil change before even it’s due on a 40% oil life a month later after I thousand mile I get a message Saying service do soon with 15% Oil life Call Mr. Ethan on the service department after 24 minutes on hold he was trying to tell me I have to pay for the Knicks oil change and hang up The phone on me i’ve been dealing with them since 2010 I’ve had almost $8000 service record with them !!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

WORST DEALERSHIP EVER -DOES NOT DESERVE EVEN A ONE STAR

By mmp on 4/23/2018 at 4:25 PM. Helped by Pedro, Ricardo.

My husband and I went to this dealership as we were in the market to buy a Honda that we've been researching. We were looking at the sticker of a couple of cars when Salesman Pedro came over to us and introduced himself. I said "Hi, how are you" but continued to read the sticker price of a car. He mumbled something about not being well because he doesn't like talking to people's backs and he proceeded to walk away (to go back to the corner where all the salesmen gather). He looked back at us and held up a finger. WHAT AN ATROCIOUS BEHAVIOR, we felt downright mistreated! I really felt that he was obnoxiously rude to us because he already made judgment that we were not worthy (probably because of the way we looked) and he figured we're not going to buy a car anyway. We went inside to speak with the manager, Pedro held open the door to my husband saying the manager is that way, still instigating and now even more confrontational saying that my husband is not treating him right. Really, you have the audacity to still be speaking to us - the only words that should be coming out of your mouth at this point is apologizing to us for the way you treated us! Talking to the Sales Manager Ricardo proved useless. The first thing he said to us was there are other sales people we can talk to. After that statement, we were done. No I'm sorry you had a negative experience - no assurance that they take customer complaints seriously. This place needs some serious Customer Service training - they need to start with Pedro and Ricardo.

I would not recommend this dealer.

Overall Rating

3.0  

2   Customer Service
2   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Need to explain better

By Anarvazquez on 11/17/2017 at 7:12 PM. Helped by Don’t know the names.

I went there for an oil change. Typical shop, go in an out. They did tell me that if I filled out a survey for them I would get a free oil change. I took time out of my day to fill out the survey and never received anything. When i called to asked the guy said it’s random. And not everyone gets one. I told him that’s not what they told me and he said “yeah they should explain better” yeah take the time to train your employees to know their info.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You for helping me get my 2017 Dodge Journey SXT

By joseguzman209 on 8/9/2017 at 1:58 AM. Helped by Arturo and Pedro.

Recently bought a 2017 Dodge Journey from this dealer and was completely satisfied. Clean and friendly environment. Even though I did not buy a Honda I was able to acquire Honda Care and I have no worries. Ask for Arturo and Pedro they are sure to get you the best deal and financing you are comfortable with like they did with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

By far the best prices and nicest salespeople I had come...

By reneees on 5/29/2013 at 7:43 PM. Helped by Robert Gonzalez.

By far the best prices and nicest salespeople I had come across throughout my whole shopping experience. No one could beat their prices and I shopped all of the Honda dealerships in the area. Ask for Robert Gonzalez, he is awesome!

I would recommend this dealer.