Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.6  
Friendliness
4.4  
Overall Experience
3.7  
Price
4.5  
Quality of Work
5  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Percy Thomas

By Proud Owner on 7/25/2019 at 2:39 PM. Helped by Percy Thomas.

I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy Thomas has made my experience even after the sale of the car a wonderful and satisfying experience that I would like to share his awesome follow through with others. Proud Mercedes Benz Owner

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Disappointed

By Mfrh on 12/23/2018 at 2:13 AM. Helped by Service manager.

I drove into your dealership wearing Rayban sunglasses which I left in my console. When I left they were gone. I immediately contacted the manager and they looked all over the car for my glasses. No glasses...I know I will never return.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

GREAT SERVICE!

By Newsperson1 on 7/25/2018 at 5:37 AM. Helped by Debbie.

Just a note to let you know of the phenomenal service I received from Mr. Joey Rodriguez. A wonderful very nice and knowledgeable person that took great care of my vehicle. Let me add Chris at your service desk as well, very nice professional, and always has a smile. Thank you very much, S. Puzo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

For Charlie Glover

By Grayling on 5/23/2018 at 9:50 PM. Helped by Charlie Glover.

I was very please from day one meeting and speaking with salesmen Charlie Glover on purchasing a C300 Mercedes Benz. Charlie was very knowledgeable of the vehicle and he went over and beyond assisting me with this purchase. If you are in the market of purchasing a Mercedes Benz I would highly recommend Charlie Glover as your salesmen.

I would recommend this dealer.

Overall Rating

3.6  

1   Customer Service
5   Friendliness
2   Overall Experience
5   Price
5   Quality of Work

Good purchase....bad ending.....

By todd on 1/5/2018 at 7:10 PM. Helped by Mark and JD (sales manager).

I purchased a 2015 Mercedes SL63 with two years factory warranty left. After the paperwork was done I asked for my 2nd key. I was told they only had one and I wasn't getting a 2nd key because they cost $400. The sales manager, JD Wilkerson, offered to undo the deal. He said I got too good a deal.... but this was my 2nd trip from 2 hours away so I wasn't letting $500 keep me from a $90k car. When I got home, I realized all of the manuals were gone, also and the front wheel had a broken lug. I'm just disappointed to have bought this at a Mercedes dealership. I just expected to not have to worry about this stuff. It kind of felt like a buy here pay here when it was finished. My salesman, Mark, was great. No problems with him at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Sharon D Baxley on 12/6/2017 at 7:55 PM. Helped by Charles Brownell and Joe Lutz.

I would like to commend Charles Brownell and Joe Lutz for exceptional customer service. As a five time Lexus owner I am very pleased with my selection of a certified 2014 ML 350. I went in exploring prices and models and Charles took the time to explain these details. Although I was not intending to buy immediately, I was very impressed with the Mercedes brand. Charles and Joe both helped with the negotiating and it was very pleasant and not time consuming at all. Charles went the extra mile to help me deliver the contract to financing in a timely manner. Both Charles and Joe made sure I was completely satisfied with my purchase and went above and beyond to make sure I drove off the lot 100% content. I will definitely recommend this dealership and refer my friends to Charles and Joe for the same outstanding service that I received.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best sales experience

By Stephblack581 on 10/28/2017 at 11:25 PM. Helped by Milton Smith.

Milton was a wonderful saleman! My husband and I left the dealership saying it was the easiest buying experience ever and if we needed a new car we would give Milton the opportunity for our business first. The Sales manager was also very friendly and efficient!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Lynn Quinsey on 10/22/2017 at 11:19 PM. Helped by Shannonn Roy.

We bought our RX350 sight unseen. I had driven one a couple of years ago and knew this was my next vehicle. We travel to Jacksonville frequently and as there is not a Lexus dealership in Tallahassee, we knew that when the time came, we would buy in Jacksonville. We had an absolutely unbelievable experience with Lexus of Orange Park. I cannot describe the professionalism and personal care we received at this dealership. We spent hours with the associates explaining in detail our new purchase, from sales to service. We did not leave without being fully schooled in all of the new, to us, electronics and luxury items in my wonderful new vehicle. I have received calls from ours Sales Representative, Technical Support Manager and Service Manager, to make sure we are happy and have no unanswered questions. Special thanks to Shannon Roy who held in there during the sales process, on the phone. As it was a long distance purchase, he hung in there during all of our questions, answering them immediately, sending us pictures and everything else that we requested. Thank you Shannon. We will definitely buy from Lexus of Orange Park and Shannon Roy in the future and also refer our friends and family. Thanks. Lynn and Wayne

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Tried to sell me a SUV they didn't have!

By David K Gurges on 10/19/2017 at 10:41 PM. Helped by Charles Brownell sales and Joe.

Us Navy Veteran looking to buy new GLS 450 ,and decided to do business with Mercedes Benz Orange park.They had 4.7 rateing and I wanted too do business in a Miltary town. They said the had the SUV on a stageing lot that was alloted to them,a I could get it in a few day.took my deposit,gave me a vin # which I covered with insurance , and waited for pickup .1 week ent by then 2 called and texted ,with little replies,Got stories about Hurricane delays at the port! 3 weeks go by then4.The truth comes out .They never owned the SUV,it was owned by a Dealer in Texas.now the tell there nothing the can do,TOTAL waste of time,which they would told me the TRUTH from the beginning,i would be disappointed,at not getting our SUV ,Instead of just being mad, I guess Ill buy a Lexus SUV .and get better service! DKG Us Navy Retired.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful service.

By trish1356 on 10/6/2017 at 8:42 PM. Helped by Karen Fitts.

My expectations at a Lexus dealership is very high and they met my expectations once again.. Karen Fitts was friendly, helpful, and knowledgeable and provided a greatly appreciated personal touch upon the purchase of my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fields Lexus

By Highlander on 10/6/2017 at 7:08 PM. Helped by Eric.

We bought a 2015 Toyota Highlander Limited. Our salesman, Eric, was extremely helpful. We had an all around good experience. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome amazing

By Kinsey27 on 10/3/2017 at 1:47 AM. Helped by Jane & Misty.

Everything and everyone was very professional & patient. I'm very please with my new truck...I have and will recommend to my friends, family & colleges

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Hook and Bait

By Claude Nolan on 3/13/2017 at 6:05 PM. Helped by Brittany.

Hello, I hope this email finds you well. I am requesting a full refund for three tickets that was purchased at the Mercedes-Benz of Orange Park dealership. We called Friday evening and spoke with Brittany at the dealership and she put us on hold and asked the general manger if we could be refunded and she said yes and to call back Monday and they would reverse the credit card charges. Please let me know when this can be done so I do not have to dispute the credit card charges.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

customer service

By leland2013 on 8/26/2016 at 8:14 PM. Helped by josh mcclure.

This dealership does an average job we have had a couple of misunderstandings but i was able to speak to management who rectified the issue with out incident so i would recommend them . every one can make a mistake its what they do afterwards that counts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Pursuit99@aol.com on 3/29/2016 at 5:03 PM. Helped by Can't remember.

My only complaint is that I got the car back with an empty windshield washer tank. Since it was oil change/service visit, it would have been nice to have that topped off. Express lube places on every corner can do it....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service and follow up

By rnm on 2/1/2016 at 3:51 PM. Helped by Dan.

From the moment I drive up the staff is friendly and knowledgeable. I tell them what needs to be fixed and they give me a reasonable price and continual updates on progress in getting the car repaired

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service and very pleased.

By nina on 1/30/2016 at 3:45 AM. Helped by I forgot the guys name. He was a short man very nice man..

I live in the Southside of town and I always take my car to the Orange Park. I like the service very much over there It was tune up time!! .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ars2016 on 1/20/2016 at 4:08 PM. Helped by Elaine.

My experience with MB of Orange Park is always exceptional. Elaine in service always goes above and beyond to make sure I am taken care of! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No complaints

By Dejahney on 1/15/2016 at 11:20 PM. Helped by Elaine Morgin.

Fast and fixed my problem. Steering wheel switch went out and would not adjust. Arrived at my appointment at the exact time and did not have to wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Amazing Service

By rcsoskin on 12/21/2015 at 6:11 PM. Helped by Ted Kypreos.

My experience was wonderful as always. Amazing The staff and especially Ted are the best! I would definitely recommend this dealership to anyone and everyone!

I would recommend this dealer.