Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dari is awesome!

By Kellyp on 7/3/2019 at 3:36 AM. Helped by Dari Mahfouz and Kevin Ottahal.

Dari was so helpful! I appreciate all of his help throughout the process. I’m thankful for his time and efforts to answer all of my questions. He made sure I got everything I wanted or needed in a new vehicle. I’m very happy! Kevin was also very helpful throughout the financing process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By A&G on 6/21/2019 at 6:19 PM. Helped by Darcy Kaser.

Ecstatic with our purchase! Everyone we dealt with was beyond professional and exceeded all our expectations! We are happy to be apart of the family

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy Purchase

By KAS on 6/4/2019 at 7:40 PM. Helped by Manny. Darcy. ‘Tis hi..

Experience from start to finish was easy and even relaxing. Manny was polite, thorough and always quick to respond from booking a test drive to seeing us on our way with our new car. Purchasing a new vehicle takes time and can be very draining. Everyone at the dealership made us feel at home with food and drinks supplied, a no pressure environment to talk and ask questions. Very efficient and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of SUV

By Jetjazz on 6/3/2019 at 4:38 AM. Helped by Alexander Quinn.

Excellent professional service received from Alexander and Faye. Both were very accommodating. I’m quite happy with my new “toy”! Thank you very much for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By K & N on 5/25/2019 at 1:39 AM.

I would like to thank Shelley and Faye for making the purchase of our Mercedes Benz an absolute pleasure. Shelley and Faye have been very professional, pleasant, and informative and they have taken care of every single detail. We highly recommend this dealership and especially dealing with both these delightful ladies.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Java1985-1 on 5/24/2019 at 9:11 PM. Helped by Mark Ammar.

I had really good experience with sales department, specially with Mark Ammar . I came in from Calgary around 9 am and by 9.30am everything was ready. It’s amazing. Thanks Mark for your help. And I hope to do business with you in future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

phenomenal

By djwookie on 5/2/2019 at 12:14 AM.

Strongly recommend this dealership to others!! Great staff, experience was fun and exciting. Rollie and Minh Tu were awesome to work with and were super friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Blair on 3/27/2019 at 2:48 AM. Helped by Dari Mahfouz.

Very happy with the experience purchasing a vehicle. Dari Mahfouz exceeded expectations helping with all aspects of the buying process. 100% available, accessible, and responsive to all requests and inquiries. Even though a pre-owned purchase he made us feel like we were buying new. Ming in finance was a pleasure to work with as well. She was knowledgeable, organized and efficient with time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic service

By Faysalelm on 3/1/2019 at 9:08 PM.

Dharam was a fantastic and a very helpful and responsive person. I really enjoyed the experience of purchasing a vehicle through him from start to finish.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchase of an suv

By Danny on 2/21/2019 at 8:18 PM.

Andy was very helpful an accommodating.i was comfortable doing business with him and I would recommend him to my friend and family. Everyone was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of car

By Jamie40 on 1/31/2019 at 8:47 PM. Helped by Manny Martinez.

To say Manny did an excellent job would be an understatement. He went above and beyond and got me out of a truck that I had signed for a friend and into a brand new Mercedes, no hassles at all and he’s a well spoken relatable young man which I can relate to ! Very personable, chatted about boxing which he was also knowledgeable which was nice to take the pressure off of the car purchase ! Kinda guy you’d go out for a beer with ! Couldn’t be more happy with the car drives like a dream

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service and not respectful to customer

By anonymous on 2/14/2019 at 5:18 AM. Helped by Manny Martinez.

I worked with Manny Martinez (Internet Manager) about the new cars. He gave me a lot hassles and not respect to customers expectations. Poor service and communication, not recommend you deal with Manny Martinez. Beware of this guy!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

A Professional Experience

By Hrh123 on 2/1/2019 at 6:42 PM. Helped by Dari Mahfouz.

Dealing with Metcedes Benz West Edmonton was a very easy, simple and precise experience with a group of professionals who provided a clear and concise transaction. Exactly what I wanted. Dari was a true professional.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Just GREAT

By Mircea on 1/31/2019 at 6:43 PM.

Rollie, Faye & co. Were execptional. This is my 3rd car from here. Service dept is the best I’ve had in my 60 yrs.of driving

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and helpful staff

By 12341234 on 12/23/2018 at 7:31 PM.

Everybody was helpful and so nice. Specially Andy Yung. I would come back to buy Merry Christmas and happy New Years. Thank you very much.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Customer Focused!

By John on 12/21/2018 at 6:20 PM.

The dealership changed hands over a year ago. I just received delivery of my 4th vehicle and this experience was the best ever. There were delays in delivery from Germany and even though the delays were not under the control of the dealership, the sales manager and also the sales representative, Shelley Biermanski were very attentive to my concerns. They kept me fully informed. I took delivery yesterday, two days after the vehicle arrived. Everybody in sales, service and delivery is capable and willing to go the extra mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Ccl777 on 12/19/2018 at 12:35 AM.

I custom ordered my car and it took a bit longer than expected. Rollie kept me updated and the whole process was handled very well.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Bought new car

By Newcar on 12/12/2018 at 5:31 PM. Helped by Darcy.

It was a very thorough experience which is quite time consuming but in this case necessary as Mercedes has a lot of bells and whistles

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

2 yrs honest experience

By Chintan Patel on 11/1/2018 at 4:19 PM. Helped by Dont wanna reveal.

- Staff: Staff is very nice and friendly, very best experience when I first purchased brand new GLC 300 in 2017. - Car: Been through many recalls, frustrated when engine had an issue within 1 yr. Brand new 2017 model didnt have remote starter- stating security reason. In 2018- there is remote starter!! where is security now? - Dealership: If u r fan of mercedes- go to south Edmonton. If u just wanna buy fully equipped car - go to different company. Reason: I have done 3-4 visits to west dealer - never provided loan car. Shuttle service has very limited time frame. I dont live in Edmonton so whenever I come to city I have some other errands too. Now u expect that such big dealer has few cars to spare for their customers but NO u r wrong. They dont have loan car. Shuttle cant provide service after 4:30. In short u r screwed. Summary: Mercedes - huge brand. Riding mercedes is an experience. Only thing is, keep ur expectation low when u buy brand new car. U will receive good welcoming from staff though.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kind & helpful

By Bluesky on 10/30/2018 at 12:22 AM.

In this dealership there are so many kind employees willing to help their customers and very helpful with their good experience. This is my 3rd time and I would recommend this dealership to others

I would recommend this dealer.