Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding Service

By RGarcia4187 on 4/27/2019 at 5:01 PM. Helped by Kellin Carter.

I currently have 3 cars that are being serviced at Caliber Motors (Mercedes Benz of Anaheim) ever since I bought them there. Service advisors are professional, but one really stands out, Kellin Carter. He epitomizes what a Mercedes Service Advisor should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent services

By smg2600 on 4/25/2019 at 3:35 PM.

My service advisor was the best and excellent customer services skills. He also save me money for my service B. I came out more happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By carnut on 4/18/2019 at 5:31 PM. Helped by Gary Williams.

Gary Williams went the extra mile to ensure the service was done completely and professionaly. Thanks, Gary. You make servicing my car a pleasure instead of a pain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Review

By TxCookie on 3/4/2019 at 4:51 PM. Helped by Kellin Carter, Ivan Cineceros, Shelley Lazoff and of course Mike Dehdashti.

Kellin Carter is a very concerned, knowledgeable, and personable service agent. He always kept me updated as to the status of the repairs made on my car. Mercedes -Benz of Anaheim is the best in sales and service. My repairs/service is always done with attention to detail and prompt service. I couldn't ask for a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY GOOD SERVICE AND PRODUCT LINE

By Zoilo on 2/28/2019 at 11:45 PM. Helped by Michael Sullivan.

We recently bought a BN C300 4matic with Michael Sullivan. He's the best. We went there to get a pre owned vehicle with a $20k D/P and instead got a BN C300 4matic on a pre paid lease. No more monthly payments for 36 Months. Good Job Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with professional staff

By Hamid Kharrat on 2/22/2019 at 1:54 PM. Helped by Dave Luerrette.

We’ve been doing business with this dealership for over 25 years and have referred many friends and family members to do same. Always 1st class service, friendly people and great value.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Excellent Staff and Services

By Akram on 1/24/2019 at 6:27 PM. Helped by Michael.

Michael was very helpful to work with the service folks to complete the maintenance check on my car, and they took care of all the details

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Rich on 1/18/2019 at 5:53 PM. Helped by Gary Williams.

Gary Williams always takes care of my service needs. He keeps me in the loop as my service is being taken care of. Notifying me of the status. He is an outstanding service writer who I trust completely with my cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly customer service

By Arzoo970 on 11/15/2018 at 4:53 PM. Helped by Williams.

Employees are very friendly,good knowledgeable,love their service,,sales people are very friendly with talk.. I will continue shopping with them,and recommend to my family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Rep - Brian Kim

By Kristen, YL on 11/8/2018 at 11:16 PM. Helped by Brian Kim.

Humble, smart, efficient, intentional. Brian didn’t waste any time. He made sure that everything was done well and in a timely manner. I highly recommend Brian Kim.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst call in experience

By QuincyH on 11/8/2018 at 1:30 AM.

Me and my friend called in for a CPO vehicle that does not have photo. Since we are interested in the options of the vehicle. So the first guy David was helpful and said the car was probably sold since it did not pop up for a few times and it was weird. So we wondered if we got the wrong stock number so we called again and this time Alex responded. We explained the situation but instead he yelled at us saying why didnt you believe the previous guy? And we asked for a double check but he got mad and never called back for 5~10min. So since we dont knoe the actual result we called once more and politely asked is this number available? It is Alex again and he got very very angry saying we are scammers and not nice and hung up. We never got second confirmation and we are really disappointed in both the dealers and the result. We had cash in hand and was going to buy today.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient service

By Urkel98 on 10/29/2018 at 7:14 PM. Helped by B Kim.

Able to get my recalled air bags within 2 weeks of calling. Booking, service and text notications were all efficient. Mr B Kim kept me apprised of the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By jgs1564 on 10/2/2018 at 7:13 PM. Helped by N/A.

I’ve been a customer of Mercedes-Benz of Anaheim since 2016. I have to say that the employees at this dealership are always very friendly and welcoming. I normally bring my car in for a complimentary car wash. The customer lounge area is very large and airy. Whenever I see employees that I know, whether it be in the service department or the sales department, they always make a point of coming over and saying “hi” to me. As I mentioned above, I ALWAYS feel welcome and like I’m a valued customer at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE AND SALES

By StephenSMF on 9/19/2018 at 7:25 PM.

Alex Feghhi was beyond excellent. I've been in the car business over 20 years and he did a great job. Would love to have him as an employee. My wife has never been happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chad Priest and Alex Feghhi are the best

By mach430 on 9/18/2018 at 12:00 AM.

I've been hesitant to return to Caliber after years of back and forth between them and other Mercedes dealerships, however on my 2 most recent purchases, no one has come close to the service or price that Alex and Chad have provided. Highly recommend contacting Alex Feghhi or Chad Priest for your MB needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By yuki on 9/18/2018 at 3:38 PM. Helped by Dave Luirette and his team.

We have three Mercedes and we only trust this dealership to service our cars. The repairs are always done right. David Luirette does a great job of explaining to you what you are going to need in the future. The employees at this place are polite and are so friendly. Their charges are reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Hking on 9/19/2018 at 2:36 AM.

The moment I walked into the dealership I felt I was at a friends house. Alex F treated us warmly and we felt zero pressure. We got exactly the car we wanted with exact features we were looking for. Thank You fro making this such great experience, we will be back for sure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice and patience

By Susan1688 on 9/19/2018 at 1:36 AM. Helped by Alex Feghhi.

Alex has given me good service so I have leased a car finally. This is the first time I visit Benz dealership. and Alex knows what I want so I really appreciate his service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By jpage on 9/18/2018 at 4:51 PM.

My experience at Mercedes-Benz of Anaheim was excellent. I went through the Internet sales department and worked with Mr. Alex Feghhi. He made the process very easy and gave me the best deal out of all the dealers I was working with. He kept me up to date throughout the entire process and even sent me pictures of my car when it was ready to be picked up. The whole car buying experience from start to finish was an absolute pleasure and I would highly recommend friends and family to go through Mr. Alex Feghhi and the rest of the Internet sales department at Mercedes-Benz of Anaheim.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Scheduled Service

By Vida on 8/20/2018 at 8:01 PM. Helped by Michael Aldaco.

Everything was great. I scheduled an appointment and was met promptly by the service agent. Received a loaner car for the day. Car was finished on time, as promised.

I would recommend this dealer.