Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

10,000 mile service and inspection of engine light problem

By ROBERTMBGRAY on 10/17/2019 at 5:58 PM. Helped by Kevin Rossi.

10000 mile Service was fine but a defective soot sensor was found to be the reason for the engine trouble light and I was going to be charged over $1500 for the repair. After looking at the Mercedes web site I discovered that this defect was to be covered by a 10 year extended warranty. This was mentioned to the service rep and eventually he removed the extra charges for replacement of this part. Had I not looked into this repair I would have been eroneously charged for this repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying out a lease

By LINDAWALKER49 on 10/17/2019 at 3:47 PM.

I purchased my car with a lease buyout. Michael was great to work with. Thank you for all of your help. I would buy my next car from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By XTIAN107 on 10/14/2019 at 8:46 PM. Helped by Tina Lachina.

The service and professionalism at Mercedes of Atlantic City is unmatched. From the moment you walk in to the moment you leave you receive the highest caliber of service. Tina Lachina is truly an asset to the company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We are a Mercedes Benz of AC Family

By BILL@1031ESI.COM on 10/11/2019 at 4:57 PM.

From the sales staff to the service staff, we receive excellent treatment. The sales team has been willing to make great deals and the service dept has always done an excellent job as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly, family feeliing.

By CFZAMBITO on 10/7/2019 at 3:24 PM. Helped by Gabe Romano, Dante.

friendly, helpful, courteous in all levels, sales,finance, ,clean, neat facility Gabe Romano excellent in sales, no pressure, knows the produce yet professional Tina Lachena the best service adviser one of the top reasons of my continued faith in M-B Atlantic City even though I travel over 50miles to the dealership

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Work done right

By EDWARD.SOKORAI on 10/4/2019 at 11:32 AM. Helped by Damon Lewis, service adviser..

Mercedes Benz of Atlantic City does all of the mechanical work on my 2013 Sprinter 3500. They are a very reliable dealership. They always perform the work correctly. Damon is nice to work with..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly service

By PACESETTER66 on 10/3/2019 at 10:57 PM.

Loaner vehicle was available for me when the service was being done on my vehicle. Customer service was very good. Highly recommend!! My vehicle was returned washed also.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Knowledgeable - Professional

By 4BERRYS on 10/3/2019 at 10:31 PM.

We had an immediate need and the entire team stepped up. We ended up in a beautiful car at a very fair price. We spoke, and Todd Kravitz and the team listened, and responded like pros!

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
2   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Great Cars

By MADEE1000 on 10/3/2019 at 6:49 PM.

The cars and the pricing is good .... however they need to improve customer service desperately. You can walk in to that dealership without one person speaking to you ...with the exception of the receptionist

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our First Mercedes

By TVERB on 10/3/2019 at 6:41 PM. Helped by Meghan Mercado, Todd Kravitz.

We had a great sales experience with Meghan Mercado. She let us test drive an A220. We didn't like it. Sales Manager Todd Kravitz suggested we take a spin in a C300 sedan. We liked it! Several days later we returned to discuss the exact car we wanted and lease terms. The deal went so smoothly, we were flabbergasted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Just the Check up

By DEBP on 10/3/2019 at 2:29 PM. Helped by unknown.

They had the car ready and to me in less then 5 minutes to check out...They took the car in on short notice. They did a great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first time visit

By EMOLTMAN on 10/3/2019 at 1:59 PM. Helped by Advisor.

Greeted by name everyone courteous and professional Car went right in for service . I was updated on progress and made aware vehicle will need brakes soo. No high pressure sales. Vehicle was washed and vacuumed and pulled up Overall good visit

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service rep

By GENDELS on 10/3/2019 at 1:00 PM. Helped by Kevin.

Kevin has been great to deal with, he stayed in touch to keep me updated on the parts delivery. The repair was done perfectly Car was cleaned and ready when promised

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By SDANFIELD on 9/12/2019 at 6:31 PM. Helped by Damon.

Great customer service. The salesman Jon Batt always makes time to answer questions, as well as my assigned service advisor Damon. Damon always has a complimentary rental reserved for me if I request one. Employees always treat the customer with the utmost professionalism and attention.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change & one year check up.

By ALEXGUERRIERO on 9/12/2019 at 6:17 PM. Helped by Mr Rossi.

Mr.Rossi went out of his way to get me in that day. I brought my Mercedes in on the wrong day for oil change & one year check up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

A Timely, effective and a pleasant service experience!

By rchorney1 on 9/11/2019 at 12:44 AM. Helped by Kevin Rossi.

Kevin Rossi, per usual, was terrific. He explained all the work necessary, and made sure all work covered by warranty was done at the proper cost. He also advocated with another MB dealer from whom I bought my car when it was discovered that parts were missing from the car at time I purchased it. He was instrumental in getting was was owed to me from this other dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Charged for service that wasn’t performed

By KMATHERS057 on 9/7/2019 at 10:32 AM. Helped by Damon.

Dropped my Mercedes bens Sprinter off that was under warranty for a brake inspection since it was squealing. The service team at MB AC told me my brakes were after market and needed to get both back wheel’s brakes and rotors replaced. We’re going to charge me $700+ for the job, I said no thank you I’ll change the brakes myself so I got charged around $130+ for “diagnosing” the brakes. When I started replacing the brakes the next day I noticed the rotors were ok and there was plenty of life in the brake pads still. Then when I lifted the brake caliper cyclinder to remove the brake pads, I noticed the brake pads had the Mercedes logo on them (they were the manufacturers brakes not after market!!). I called Damon immediately asking if after market brakes have the Mercedes logo and I was told that his mechanics do brakes all the time and said they were not Mercedes brake pads and that they were the color blue? I had to send pictures to Damon for him to believe me and then I got no reply after I sent the pictures. The next day I called Damon and asked if he received the pictures, he said yes but I still can’t get refunded the diagnosing fee. I questioned if they even diagnosed it since the brakes are clearly Mercedes and do not have any blue color that he mentioned initially. I was thinking... did they even take the wheel off?! I then had to ask to speak to the service manager who wasn’t in the office that day. Mark the service manager called me the next day and was very short with his words. He gave me the refund back but didn’t offer an apology for the lack of customer service his team provided the previous days and basically lied to their customer. I am very disappointed in this Mercedes dealership. I wonder how many innocent people they rip off who don’t have the time to change their own brakes. I have pictures and video evidence of this matter since I was creating a YouTube video on how to change brakes on a Mercedes Sprinter van but unfortunately I can not attach anything on dealer rater

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Excellent!!

By CDDN1 on 9/6/2019 at 12:36 AM.

Experience could have been even better. My husband wanted to buy a Mercedes as well and his calls were not returned by Todd. My experience with Jonathan was absolutely great!!! Would suggest a more diverse management staff. Certain sales management appeared to be disconnected. Follow up after a closed sale is critical as well. You missed 3 more sales from our friends by not returning calls to one interested customer, however, I enjoyed the experience during the purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

As comfortable to service as it is to drive

By GDESBERG on 9/5/2019 at 7:19 PM. Helped by Kevin Rossi.

Mercedes made everything easy. From the moment I dropped off the car until being notified it was ready, everything was comfortable and uncomplicated. Even the notifications that my car was finished through texting was no nonsense.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall services , oil change , warranty cvge, ( xx engine )

By HAMPTONS21 on 9/3/2019 at 3:47 PM. Helped by Tina LaChina.

From start to finish my experience was excellent . Hats off to Tina L. Who made my appointment, set up loaner , checked to see if I had warranty coverage for my check engine light on ( which I did) and made sure all 7 or so recalls that were outstanding were taken care of , and my oil change was done . She made it a very pleasant experience and I will definitely come back here even though I live in Queens, NY . Had all this service done while I was vacationing in Atlantic City. I didn’t have to lose work time or days off. I definitely will recommend and come back . Kudos also to the mechanics and the waiting area ... I was truly comfortable throughout !!!

I would recommend this dealer.