Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.6  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great attention to detail and care for customers

By ks on 10/17/2019 at 2:55 PM. Helped by Bill at reception.

5 star treatment, Mercedes Austin go over and beyond the call of duty. Really excellent service, a rare jewel. I almost want something to go wrong with my car so I can go in again so I can get the same treatment. Thanks ya'll really appreciate being taken care of so nicely.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes Benz of Austin is simply awesome.

By Paul Dunham on 10/22/2019 at 4:31 PM.

I have purchased many cars from Mercedes Benz of Austin since 1995. The best sales and service department I have ever used. My salesman Rob Burge is very knowledgeable and attentive. Very pleasant to work with. Highly recommend Mercedes Benz of Austin and Rob Burge.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service!

By MCW on 10/19/2019 at 9:20 PM.

Wonderful service from the time you drive in and are greeted and taken to your representative to when you get your car back. Wade Wells completely explained everything that was needed to be done to my car and it was done very promptly. Couldn’t be happier with the service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We’ve Become Family

By We’ve Become Family ;-) on 10/17/2019 at 6:16 PM.

Foude & the team did a fabulous job taking care of us. Their outstanding high-level customer service and care truly make you a returning client.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at a fantastic dealership, Sales and Servi

By The Weis’s on 10/16/2019 at 10:17 PM.

Couldn’t have asked for better service from everyone involved. Caring and knowledgeable staff eager to help in any situation. We will definitely be back when we need a new car and/or service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My service experience on Oct 15 2019

By Jim O on 10/16/2019 at 2:22 PM.

The staff was not only professional but friendly as well. We were in and out very quickly! I am in the market for a new car and because of my experience with the service department I would not think of buying from anyone else!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By Speaks2me on 10/15/2019 at 2:54 PM.

Mercedes of Austin has a friendly staff that prioritize customer service above all. I’ve been pleasantly surprised by how quick and easy it’s been to get my car serviced.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast and easy service

By Coco on 10/15/2019 at 7:10 PM.

Staff is always friendly and helpful. Easy to contact. Easy to receive and pay your invoice. The whole operation is very efficient. P.S. Thank you for the loaner car .

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very helpful and professional

By GJS on 10/12/2019 at 2:53 PM.

I bought a 2020 model E350 sedan and was assisted by a very nice, competent and helpful sales person. Anni answered all of my questions while accompanying me on my test drives and helped me understand all the options available. She is very patient and knowledgeable, On the day of purchase, Matt and James were also very kind and helpful. Matt took my call the following day to answer a question. James came by my home the afternoon of the purchase and reset my garage door openers. Overall, I had a very positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By TS on 10/9/2019 at 2:52 PM.

Brian is always great. I love being able to use text for appointments and communication. Brian is alway quick to respond. The service was quick and efficient. Thanks,

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service from MBofA and my rep Wade Wells

By EBEE on 10/8/2019 at 5:43 PM.

Came in on kind of short notice to have my E350 readied for some long travels. Wade was very professional as always and I was back on the road that day. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

As always service at MB is smooth and efficient. Wade has...

By Zwyno on 10/5/2019 at 2:44 PM.

As always service at MB is smooth and efficient. Wade has been taking care of our cars for years and has always been a pleasure to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service from Exceptional Employees

By MzMB2 on 10/5/2019 at 5:14 AM.

I called in for a service and this staff explained the necessary steps for a replacement key for my GLK 350 that was recently stolen. I complied with the process and was given an estimated completion time. My service was completed WITHIN the estimated time. It is a joy to know that I am blessed with a staff who are ALWAYS courteous and professional and leaves the customer with the knowledge of knowing they are provided with the best service from this dealership. I have utilized the services of MB of Austin for nearly 10 years with great satisfaction and will continue to recommend my friends to MB of Austin. .

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Stress free purchase!

By Sharon on 10/4/2019 at 12:14 PM.

Heath, Max and Matt were all great to work with. It was the easiest car purchase/trade I've had and I drove almost 200 miles to get there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best purchasing experience . EVER!

By NewMBOwner on 10/1/2019 at 9:59 PM.

Zero pressure. Zero hassle. Zero wait times. Always responsive to our questions. Always patient with a bit of time in between emails. Always very friendly and personable. Everyone let us move at our pace, without and shady sales practices. Truly an easy and wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By DodoGLE on 10/1/2019 at 2:21 PM.

Brian Smith always gives me wonderful professional and great service. I highly recommend him. He took care of my problem and I did not have to wait long at the dealership 👍.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient services

By Moises on 9/26/2019 at 3:31 PM. Helped by Head of the car loan dept at the desk..

I took my car in for routine maintenance and to review the navigation system which is a continuing problem. I needed the car back in two days and it was delivered to my home. Everything is working ok. Eddie did a good job of letting me know what’s going on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service every time!

By Debbie on 9/24/2019 at 6:23 PM.

Eddie is great to work with. From the time I drove up everyone was very attentive and got me in and out of there with no issues at all! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Rodolfo on 9/24/2019 at 10:29 PM.

Jessie is great, show us all options, had the time and expertise to guide us, went for 1 car and he ended selling us two. Great service, amazing people. Mat was also great, finding best deal for us.thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stacy Olmstead Was AWESOME. EVERYONE AT DEALERSHIP WAS GREAT

By Satisfied Customer on 9/21/2019 at 10:15 PM.

Everything was first class and we were treated with the upmost professionalism. It was a fantastic experience and we would highly recommend Mercedes Benz of Austin to any of our friends.

I would recommend this dealer.