Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Rebekah B on 11/28/2018 at 2:59 AM. Helped by Steve Bobak.

We purchased our 2017 GLE 43 coupe from Steve, it was exactly what we were looking for, the perfect color combination and options. Steve was polite, knowledgeable and very helpful, he explained everything, and went above and beyond to make sure we were satisfied with the Suv. We couldn’t be more happy with how smooth the transaction went. I highly recommend this dealership. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

beware of this dealership!

By jph94 on 7/21/2018 at 9:35 PM. Helped by amir / bobak.

This dealership sold us a car that had broken struts, control arm and panel damage that must have come from an accident that they did not declare! They knew the car was not safe to drive but they still sold it to us. they are no different from those small dealership scammers! so disappointed. we tried to give them a chance a make it right but their rude used car manager named bobak ignored all our emails and calls! dont buy from this dealership but if you do, make sure you test drive and have a machanic test the car!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

The sales manager called me

By Ellieg13 on 3/16/2018 at 12:43 AM. Helped by Rick.

Rick, the sales manager was very helpful. He kept his cool and listened to my problem. I appreciate his help with this situation. Looking forward to my car soon.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Mostly good

By smart owner on 1/18/2018 at 1:32 AM. Helped by Tamir.

Was in for 1yr lease maintenance servicing. I had called ahead to check cost. Service person honored the rate I'd been given, but only after writing estimate up at a higher rate, and me asking. Waiting areas comfortable. Was told they no longer vacuum inside of car, but although service person wouldn't guarantee, he did request, and it did get done. They've made a number of changes since I was there a year ago (also for a leased Smart Car maintenance service), but none exactly seemed to target the customer experience (probably more about their 'bottom line'). I was also told they've stopped selling Smart Cars and would likely stop servicing them within the next 3 years - disappointing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beverly Hills Mercedes

By Smilelaughgiggle on 1/3/2018 at 3:37 PM. Helped by Aria.

If you are located in the los Angeles area, I would highly recommend Aria, who is a patent & wonderful person, & I would encourage anyone to go visit him @ the dealership!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disspoitment and complete waste of my time

By m562 on 1/17/2018 at 4:53 PM. Helped by Jose.

I towed my car there after an accident. They quoted me on prices that kept drastically changing. For 2 straight days I had to deal with them while my car sat there with nothing done. They wouldn’t give me a loaner or A RENTAL. Simply because the girls at service were incapable of reading insurance paper work properly. When I asked for a manager they introduced me to a girl that had no idea what she was doing as well, so I knew she wasn’t an actual manager. On the 3rd day of dealing with this nonesense I decided to tow my car to MB Encino and told them to put my car back together the way it was. When I came to pick it up they tried to charge me for an alignment that wasn’t done, I asked for the manager again.. and finally met the REAL one. I explained what has been going on and what kind of effort I had to put into something so ridiculous. She apologized and said she didn’t know my car has been here for 2 days. Stated that she will take care of it and get me a loaner. At that point I was through and not interested in giving them any money! Towed my car to the other dealership and couldn’t believe how easy it was to actually get things done.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Buyer beware

By Bruinlarr on 1/15/2018 at 3:55 AM. Helped by Richard Alvarez.

Secure the cost before bringing car in for maintenance, decide what you really need and watch out for up selling Had has been responsive to problems, needs.and customer relations

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Services

By Kc49 on 1/14/2018 at 7:21 PM. Helped by Terry mckie.

Service rep was very knowledgeable, thorough and caring. The timing of the service was spot on and everything completed to my satisfaction. It made me feel good that he knew me and couple things about me....makes a person feel like they are more than a numbet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Mg on 1/13/2018 at 5:11 PM. Helped by Terry.

Good place to bring Mercedes for service. Helpful and friendly. They offer loaner vehicles which help when you need to get things done. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repairs

By Arda on 1/12/2018 at 9:02 PM. Helped by Terry.

Terry already provides great service! Love visiting him and catching up while my car is fixed. Excellent service! Thank you! I’m on my 3rd leased vehicle and I wouldn’t go anywhere to lease or service my cars. They always go way above and beyond to accommodate the customer.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great service, but super crowded

By C 300 on 1/11/2018 at 5:45 AM. Helped by Carlos.

Well mannered staff. Courtesy service. Only down side is super busy so time consuming. Other than that, great location and friendliness from all the staff.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Friendly and helpful

By Pfalz10621 on 1/8/2018 at 12:53 AM. Helped by Carlos.

Nice reception and excellent customer service manager, Carlos. I felt my car was well taken care of in his hands. The maintenance area was clean .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sprinter

By DDawg on 1/6/2018 at 4:38 PM. Helped by Barbara Hamilton.

Dealer was helpful and very friendly . Communication was good. They did not find anything wrong with the Sprinter even though there was an engine light on but that was a MB glitch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and easy

By FBP11 on 1/2/2018 at 11:45 PM. Helped by Larry Anish.

Larry Anish is the best at Mercedes in Beverly Hills. Makes it an easy process and always give you the best deal out there! This is now our second car we got from him and have sent multiple friends who are just as happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By norahk123 on 12/30/2017 at 7:02 PM. Helped by Andre Dawson.

I had a super good experience at the Beverly Hills Mercedes dealership Andre Dawson was great help! He took his time to explain everything to me & got me the best deal on the best car!! I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Richard was very helpful and knowledgeable

By Ida26 on 12/29/2017 at 9:10 PM. Helped by Richard Alvarez.

Richard took care of both my husband and I when we had to bring our cars in for service. He made sure to keep us updated with the status of our cars. We are very pleased with the service he provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous, efficient and very pleasant

By Kschneider on 12/29/2017 at 8:07 PM. Helped by Desmond Ballard.

Desmond was great, super friendly and helpful and got me everything I needed in a timely way! Extreme satisfied and look forward to returning when needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By LGP on 12/28/2017 at 3:16 PM. Helped by Carlos Muedano.

I’ve been their customer for several years, and both sales and service never disappoint. Carlos has been my service advisor from the beginning, and he’s been very helpful.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

New Guy Nick Great

By Mark on 12/27/2017 at 5:18 PM. Helped by Nick.

New guy in service dept is efficient, low pressure and helpful. Less corporate feel .refreshing in Beverly Hills. Folks nice in loaner area but process for getting a loaner is exhausting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and passional and full of patients

By Xiaolei Zhu on 12/23/2017 at 5:12 AM. Helped by Isaiah W. Randolph.

We got a new car from this dealer last week. This dealer showed very professional understanding about Mercedes-Benz. Very passional on his work. Very patiently answered every questions we had.

I would recommend this dealer.