Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
4  
Overall Experience
2.7  
Price
2.8  
Quality of Work
4  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Run, don't walk, away from these people!

By disgruntled_doc on 8/29/2019 at 9:08 PM. Helped by Robert Walker, Randy Sears.

Dealer refused to refund $3000 deposit paid over the telephone on purchase of new vehicle after I explained unanticipated circumstances that made it prohibitive for me to complete the purchase. No documentation of this deposit being unrefundable. When I protested, general manager said, "do what you want. This is not my first rodeo." This dealer is authorized agent for Mercedes-Benz?! The best or nothing?? I'll take nothing, thank you -- which is exactly what I have for my $3000.

I would not recommend this dealer.

Overall Rating

3.0  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price

Not happy with purchase

By MBdriver on 8/7/2019 at 3:35 PM. Helped by Stephanie, Desiree Burns, Sales Manager.

I bought a used ML350 diesel SUV from this dealership. I drove 12 hours from Minneapolis because I thought it was a good deal and they seemed very friendly on the phone. At first everything went well. However, two months later the ML350 was diagnosed with a bad fuel injector and the cost of repair came up to $840.00 at an independent shop here in Minneapolis. The local MB dealership wanted over $1,100 for the same repair. I talked to the manager at Billings with the hope that the dealership would cover at least a portion of the repair cost. He told me they would not cover any of the repair. He further stated that there was bad diesel in the Midwest and that could be the cause of the problem. He said that a number of the diesel vehicles in his inventory were affected. I had a trade in and he told me that they had to put in $3,800 in repairs before they could sell it. I became suspicious because I had a thorough check up of my vehicle before I drove it to Billings. Also, one of the sales people told me that they sold the vehicle wholesale not long after I traded it in. I was very disappointed in the commitment I expected from this dealer. Buyers should be aware. I was thinking of purchasing another vehicle from MB of Billings, a used E-Class. Now I will look elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run and fast in opposite direction

By Mark57 on 4/2/2019 at 2:48 PM. Helped by Ryan.

First off there is no numbers lower than 1 if there were it would be -10. I took my 2018 MB Sprinter in for a noise that was diagnosed by dealership as a faulty transfer case. Scheduled time to get this done ... Ryan figured 1 week so I booked flight to PHX ($500.00) stayed in PHX ( $1,200) missed 40 hrs of work ($2,000). While I am in PHX I call Ryan to let me know progress and my concern that the problem would be cured,he assured me it had his attention. I returned ,picked up my rig at midnight after arriving from airport drove back to Bozeman. Low and behold sound was still there just as before, note I rode with their mexhanic and he was we aware of the what I was dealing with,and he drove it after new part but this time with a sprinter rep who said it was normal... Well I have had 12 Sprinters since 2002 3 of them were 4x4 and this sound was not normal. Ryan wanted. 10 on his review. No follow up call no hey can we make it right nothing. With monies out of my pocket MBenz paid to ship part from Germany,the part itself, then labor to install. I suppose a 10-12k screwup including my lost money. Not a great way to get a 10 Ryan.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treat us like family

By Brea M. on 1/12/2019 at 3:44 AM. Helped by Shawn Skelton, Rob Walker, Randy Sears, Desiree Blackburn.

We love Mercedes-Benz of Billings! They treat us wonderfully everytime we walk through the door. They take incredible care of our 3 Mercedez and we always leave confident and satisfied with the service the mechanics do. Shawn Skelton is the best Service Manager my husband and I have ever encountered. He goes above and beyond patiently answering our many questions and resolving any issues that we have. We truly appreciate his customer service and feel like he's a friend. Rob and Randy are exceptional as well they invite us to check out the new cars they have and answer any questions we have thoroughly. And we usually ask alot! We truly enjoy our visits to the dealership. All departments we have encountered have exceeded our expectations. And treat us like family, even paying attention to our 2 year old daughter. Desiree always makes a point to acknowledge her. The personal touch each person provides makes it such a great place to visit for service or sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total Upgrade

By G Wagon Girl on 12/15/2018 at 11:30 PM. Helped by Randy Sears, Desiree Blackburn, and Robert Walker.

MB of Billings has a new GM and it’s a breath of fresh air! Randy Sears, Rob Walker, and Desiree Blackburn provides 5 star plus service when. I bought my new car! They say what they are going to do and stay true to their word! Amazing!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Simple and effective service visit.

By kjeld68 on 11/27/2018 at 4:40 PM. Helped by Shawn Skelton, Ryan Burt.

I recently had Mercedes Benz of Billings service my Sprinter van. The scheduling and drop off processes was simple and stream lined. The service was completed in full, and within the prearranged time period. Shawn Skelton and Ryan Burt were really easy to deal with and were very communicative during the whole process. I really appreciate the effort that the MBZ of Billings team makes, to ensure that this process so effortless for the customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mercedes Benz Billings

By Mick DiFronzo on 11/13/2018 at 5:09 PM. Helped by Ryan Burt.

While the SUV is an excellent vehicle, service is even more important. Ryan Burt and their service department is outstanding. Location is convenient. Mick DiFronzo

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Bought a NEW Sprinter Van and it is a LEMON!

By Rob Carpenter on 4/13/2018 at 9:39 PM. Helped by Robert Walker.

I have always supported buying local and this is actually my second brand new Sprinter Van purchase from Mercedes of Billings. However, when you read my story below you'll see why it doesn't matter to Mercedes of Billings, MT whether you're a "good customer" who supports local business. You're better off buying your new Mercedes vehicle somewhere else in the country and saving yourself lots of money because Mercedes-Benz of Billings will not take care of you when the vehicle they sold you is a lemon. Purchased a brand new $50,000+ 2017 Mercedes Sprinter Van from them in late September of 2017. The van turned out to be a lemon after 6 months of them trying to repair the van without a resolution. Now that the van has been deemed a lemon by the Montana Department of Justice, Mercedes-Benz USA said they would resolve it in 3-4 weeks. 4 weeks later they now say it may be 3-4 months or longer before they do anything to resolve the issue. MB USA and MB of Billings won't communicate whats happening, or how long it will actually be before they consider a resolution. The worst part is Mercedes Benz of Billings, MT says they can't do anything to help while putting the blame on MB USA. MB USA says they are waiting on information from the dealer so they can't do anything to help me. They use corporate hierarchy, 1-800 numbers, and unknown "regional managers" you can't speak with to constantly keep you from getting any real answers. This van was purchased to help my Montana based small business grow and now my business and our employees have to endure the financial hardships while Mercedes-Benz of Billings and Mercedes-Benz USA turn a blind eye to burden this has put on our Montana based business. The reality is that lemon vehicles happen, but when a dealer takes your money and you're a good returning customer you expect they will take care of you and make it right instead of just feeding you a bunch of excuses. Aside from my terrible experience with my purchase from MB Billings, I will say Shawn and the service team are a nice group and did what they could to resolve the problem until they had replaced every part related to the vans issues with no resolution.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

SALES MANAGER IS A CROOk!!!!!!!!!!!!! !!

By Rob M. Sheridan Wyoming on 11/2/2017 at 2:45 AM. Helped by Rob Walker Salesman Mike Morgan Sales Manager.

Mike sold me a newer Mercedes at a price he said it was listed as. After getting home I realized the same car was listed for around $10;000 less on line. I emailed salesman and Mike the sales manager and never heard a word. Finally after a couple calls to the dealership I got to talk to Mike. He said the price on internet was a mistake and he could not sell the car for that price: ( Since that time I have found several of the exact same cars at different dealerships for the same lower price). A week later I traded the car off on a different brand. While my wife and I was there he said he would buy an add from her for the newspaper she worked at even if she did not buy a car there. She ended up buying a newer Mercedes Suv that was supposed to have navigation. Upon getting home we realized the box for the Nav was removed from the glovebox. My wife has called and emailed him for months and he ignores her about the advertising and can not contact him. This place is a rip off for a high end luxury dealership. They want to charge you 300 dollars for a new key. There oil changes are over double what you can get them done for just down the road. I recommend everyone avoid the frustrations and paying to much and just buy from one of the reputable dealers in Denver. They are honest and upfront about everything. I was just there with a friend that purchased a new E class and could not believe the difference from the Billings dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

dealership is not to be trusted at all, they are crooks!!!!

By gu on 9/18/2017 at 3:50 AM. Helped by gm Mike,.

In August of 2015 I ordered a Sprinter 4wd, the 2nd in the state of Montana. I also had a total shoulder replacement that same month so when the Sprinter came in 6 weeks later they had to keep it for 2 weeks more until I was allowed to drive. In November we had our first snowfall about 3 inches, I thought I would try the 4wd to see how it worked well it didn't. I went out of the garage about 10 feet and stopped dead, the back wheels spinning and the fronts doing nothing. At that point I backed it in the garage and thought there was something wrong with the 4wd. I called service and brought it in for them to look at, 4 hours later they said there was nothing wrong the computer showed no codes and was sent on my way. About a month later it snowed again and again I got stuck, again they said there was nothing wrong and sent me on my way. The gm told me to open a case with MB USA which I did. In January we had 4 inches of snow and I got the Sprinter to the dealer, at that point they had there Sprinter tech drive me home, 28 miles, at which point he got stuck in my driveway and had to dig the Sprinter out so we could get back to town so he could go home. When we returned the service manager asked about the drive and the tech said IT WAS THE WORST 4WD he has ever driven, they asked to keep it for a few days and I brought it in a week later for them, after 4 days they call and said to pick it up that they also got it stuck in there parking lot in 3 inches of snow and the would refer it to MBUSA. MBUSA reviewed the complaint and said the 4wd performed as designed, can you imagine a 4wd that is not meant to go in snow or mud. MBUSA would not buy it back from me and finally the dealer said the would but it back for trade in value, here the Sprinter is 5 months old and 3K miles and they would not honor MB logo "The Best or Nothing". I lost $10k on the deal. They then tried to keep my refund for the extended warrenty until I called the Insurance company myself and was told that they were already credited the $7K that I was suppose to receive back to the dealership. I still don't think MBUSA has fixed to problem with the 4wd. If you look at the video you will notice that the tags on the Sprinter are from Europe not the US so it is a totally different drive. In closing I would not trust MBUSA or the dealer since neither one stepped forward too accept responsibly for the problem. Once MB Billings got my money it was theres for life, no mater what was happing they would not help me. As for MBUSA they did not even listen to there own people Maybe the CEO should be informed about his company. Talking with other people who felt with RimRock Auto Group the answer as always the same never again!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exactly what we needed and more

By Canadian day trippers on 4/22/2017 at 1:36 PM. Helped by Ryan Burt, Brian Rose.

Following a blowout miles from Billings, MT, and a quick call to Ryan Burt, Service Manager, we limped our way into the Mercedes dealership on King Ave West. We were greeted warmly, and offered water, coffee and a place to rest while Brian Rose, Mechanic, assessed our situation. We drive a SLK55 AMG - a 10 year old vehicle, with 92Y rated tires, so you can imagine parts are not usually siting in storage. A few potholes earlier on our road trip in Oregon may have caused the wheel to bend and the tire to eventually give out, all unseen till it happened. Ryan and his parts manager got right on it and within one hour, we were assured new tires and wheel would arrive on the next day's truck. As we are from Canada and unfamiliar with Billings, Ryan explained there were two hotels within walking distance, one a bit pricier, and one that included breakfast, casino and drink coupons which was literally adjacent to the parking lot. We were also towing a small tent trailer and Ryan arranged to store it safely inside the service bay overnight !! Brian was terrific and answered all kinds of questions about the simplicity and stability of our particular car. The next morning early, our vehicle was serviced, and we were happily on our way. We are grateful for the efforts of Ryan, Brian and the parts manager who worked quickly to solve our problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best buying experience

By Simplyme on 2/15/2016 at 2:17 PM. Helped by Mike, Rob, Anna, Laraine.

This is the second time we have purchased a vehicle from mercedes-benz. They always take great care of me and the service department is very accommodating, getting me in on time and always having my loaner vehicle ready. I love my Mercedes.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

PLEASE READ THIS BEFORE CONSIDERING A PURCHASE FROM...

By RobCarp on 2/11/2014 at 6:22 AM. Helped by Josh(service), Jeff Berke(sales) and "the receptionist"..

PLEASE READ THIS BEFORE CONSIDERING A PURCHASE FROM Mercedes-Benz of Billings, MT!!! If you want a Mercedes and Customer Service go to Mercedes-Benz of Salt Lake or Denver but... DO NOT BUY from Mercedes-Benz of Billings, MT. Purchased a brand NEW 2014 Sprinter 3500. My experience working with Jeff(sales) went well and he always came across as friendly throughout all our interactions involving the sale. About 3 weeks after delivery of the vehicle: Being very familiar with diesel motors(previous owner of Dodge, Isuzu and Audi diesels), I called the service desk to inquire about the length of time my glow-plug light should come on before starting. We had endured several days of (-1 to -12 F) sub-zero temps in which the Sprinter had not been started or moved. Following exact starting procedures in the manual I noticed the glow-plug lamp flashing on for less than 1sec. The vehicle then would take more than usual turns before actual firing up, which was very rough at that. After repeated tests over the next few days under similar circumstances I got the same result... a glow plug or indicator that was only lighting up for less than 1 sec(couldn't even count one thousa... before it would turn off). Feeling this was a very unusual compared to my many years of past experience with diesels I called the service department. After explaining my situation I was repeatedly told it was "probably" nothing to worry about. I pushed for an answer from a knowledgeable tech who might know exactly how long a glow-plug should come on for on the first start after many many hours in freezing temperatures. I received a voice message back 5 minutes later that a trained Sprinter tech said it should run for approximately 5 to 10 seconds. Phone Call #1: 12:56PM I then called back to the main line which all calls are then routed to the proper department via "receptionist". The phone rang for about 40 seconds with no answer. I assumed they were busy or had stepped away from the desk. Phone Call #2: 12:59PM I called once again the exact same number in Call #1 and the original call to the service desk. This call rang for about 1 minute before finally hanging up. Again assumed someone needed a restroom break or away from the desk. Phone Call #3: 1:04PM Thinking that there surely must be someone there(a salesman, a manager, anyone...) who could answer the phone I let this one ring for 4 minutes. Take a guess.... NO ANSWER! As I was making Call #3 I also happened to be walking into my office with access to a desk phone. I doubted myself for a second thinking surely there not using their Caller ID to dodge customers who have concerns about warranty issues with newly purchased vehicles. Phone Call #4: 1:09PM Immediately after pressing the end button from the phone(phone number) all the original calls had been placed from I called from my office phone. Get ready for the surprise... the so-called "receptionist answers before the second ring can even finish. After her short greeting I asked for service. Through the phone you could literally hear her choke up trying to respond realizing this is the guy she just childishly ignored via Caller ID. She stammered that service was with a customer and it was going to be a while(surprise). I responded that wasn't a problem and I'd just drop it by there so they could look at it when it was convenient for the service department. This is where I received the rudest and snottiest comment I didn't expect for a customer with a Brand NEW 2014 Mercedes-Benz Sprinter. Her response word for word was, "well are they even expecting you?". Going off the technicians description I think most would agree that is a valid reason to be concerned. After all glow plugs greatly ease the burden of starting diesel vehicles in the cold weather(like Montana). Mercedes-Benz vehicles are great vehicles and I have no doubt a simple remedy or resetting of the system might cure the issue. What cannot be cured is the unprofessional manner in which the "receptionist" and whomever supervises her choose to do business AFTER the sale! $50,000 didn't buy me any level of post-sale customer service and it certainly won't get you any either. Save your money, take a little weekend getaway and buy your Mercedes-Benz from Salt Lake or Denver. Chances are they will at least not ignore your calls via Caller ID if you have any questions after your purchase. PS. I did verify with several RimRock Auto Group(the parent company of several dealerships including MB) Employees that they do have Caller ID and it didn't surprise them that I had this issue with them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

My husband, Gary, asked me to check out a particular...

By sundstrom on 6/16/2013 at 1:41 PM. Helped by Daryl Walker.

My husband, Gary, asked me to check out a particular Mercedes at this dealership. My girlfriend and I pulled up in her Honda Fit. I was curious whether I would be "judged" based on that car, my gender or on my casual appearance since it was a high end dealership. I could not have been happier in how I was treated. Daryl Walker, my salesperson, spent over 45 minutes with me showing me the details of the vehicle and giving me a tour of the building. The service area was immaculate. My girlfriend was given the option of television, magazines and a latte bar! I could report to Gary that Daryl was a person we would want to deal with. We returned a few days later and completed the purchase. The transaction went smoothly and we drove home with a Mercedes SLK250.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This is truly a beautiful dealership. They even have a...

By zacharyxbinks on 4/22/2013 at 5:35 AM. Helped by Daryl Walker.

This is truly a beautiful dealership. They even have a barista that will make you your favorite drink! They also offer car washes for their customers which is a great value. I was interested in a new mercedes and Daryl and his manager told me about their CPO program which fit my needs exactly. I was able to purchase a beautiful 2012 C 300 with a great warranty. I thought Daryl was professional and a hard worker. I enjoyed purchasing my new mercedes at this dealership and would recommend them to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service we received at this dealership was...

By Hitchcock on 1/29/2013 at 11:31 PM. Helped by Mo Mallak and Sergio Santos.

The service we received at this dealership was outstanding. The salesman was very upbeat and demonstrated outstanding product knowledge. He did not rush us even though it was approaching closing time. The dealership is beautiful.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Mo Mallak is an amazing salesperson. He was prompt and...

By ibell on 1/26/2013 at 4:26 AM. Helped by Mo Mallak.

Mo Mallak is an amazing salesperson. He was prompt and courteous. Mo only gripe, and it's not his, is that paint was scraped off the bumper a little in the back of the car I purchased. I am not sure if this was from shipping or if they failed to tell me. I can't blame the dealer or shipping, but would have been good to know. Overall very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

We went to Meredes-Benz of Billings to look at...

By Plazafit on 1/16/2013 at 3:50 AM. Helped by Daryl.

We went to Meredes-Benz of Billings to look at "potentially" buying a car. Daryl greeted us, we told him what we wanted to look at and within minutes we were out on a test drive. Once we decided that we wanted to buy the car, the whole pocess was quick and painless. I think one of the biggest event that happened is how I was treated at Mercedes-Benz after I came back a couple days later wnen I was unable to program my garage door to my car. I was greeted with all smiles (and by name) and the problem was taken care of quickly when the service guy and Daryl followed me to my house and personally programed my garage door! It is easy to be treated great while buying a car, not only was that a great experience but the treatment after at Mercedes-Benz of Billings is far above average. I would recomend Mercedes-Benz of Billings to everyone that is looking for amazing customer service and continued care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I have purchased several vehicles from different...

By oldspanishtrail on 12/29/2012 at 11:40 PM. Helped by Mo Mallak, Sergio Santos, William Rodriguez.

I have purchased several vehicles from different dealerships but this was by far the most enjoyable experience for me! This new team at the Mercedes Benz of Billings Montana is there to help you find the vehicle that is right for you. There is no pressure to put you into a vehicle that they need to move off of the lot. I was looking at purchasing a vehicle to replace my Hummer H2 and was helped by the staff in Billings in purchasing a GL450 that was perfect for my off road needs as a bird hunter with dogs. At this dealership everyone is very professional and works as a team including general manager, sales manager, salesman, technician, and receptionist. I had positive interactions with all of the above employees. They all helped me find the vehicle that is perfect for our outdoor endeavors and this is the first time I have left a dealership with a new vehicle knowing that the purchase was truly all about my needs! I love my new GL45 and thank you all at Billings Mercedes Benz for a fabulous vehicle purchasing experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Group at Mercedes Benz of Billings, were Friendly and...

By Robert A. David on 11/9/2012 at 7:43 PM. Helped by Elise Lininger.

The Group at Mercedes Benz of Billings, were Friendly and Professional as it gets. They made my total buying experience with them smooth and stress free. I would recommend them to all my friends and family.

I would recommend this dealer.