Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.2  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Bad service .

By Humblehuman on 8/17/2019 at 1:11 PM.

This Dealership was transferred to a new owner from Bernie Moreno the place is gone to Dogs. I own a G63, S550 and a GLC 300. We have service contracts , every time vehicles taken for service jobs are half done. They are discourteous. Service people in competent . Today I found something hanging from the bottom of the car .the GLC300 . Tired of complaining to them. Left a message to new GM . No response . I have been a loyal customer of MB USA , I am frustrated . Please refer the complain to them and take some action. Thank You, Lilith M.Tissera,MD

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

The 2015 GLK-250 that I purchased is an excellent car.

By KLL on 7/2/2019 at 8:41 PM.

Working with the dealership for an online purchase, however, was a frustrating and unpleasant experience. My children and I have purchased seven vehicles in the past few years online; three Land Rovers, a Kia, a Volkswagon, a Nissan and a GLK-250. The GLK was the latest purchase. It was destroyed in a flood in OK and this purchase was a replacement of it for my wife. All of the sales were uneventful, and we have been happy with the cars and the process. I found the the vehicle online on a Friday and talked to the internet sales person. Over the weekend, I continued to look and decided to buy this car as it was the closest match to the car that we lost in the flood. On Monday, I called the dealership and told them that I wanted to buy the car. I was aware that they were not willing to negotiate on the price. The person that I talked to on Friday had told me the price was firm, but sharing the shipping cost would "probably be no problem." The deal was suddenly required to be completed by Friday. I explained that my insurance check wasn't due until Thursday and that could be a problem. I offered a $5K non-refundable deposit to hold the car for ten days so that I could wait for the insurance check. They refused any deal that was not closed by Friday. I had my bank prepare to wire them the money, and asked for a Bill of Sale so that the bank could proceed. Instead, they wasted two days sending an invoice for $1K to hold the car until Friday. I finally demanded that they send the Bill of Sale or cancel the sale, and it was sent. Then, they required that I come and inspect the car before they would ship it. I am in Tulsa, Oklahoma, which is about 1500 miles from Burlington . After a couple of "animated" conversations, they salesman told me that Mercedes required all customers to personally view the car before shipment to avoid possible disappointment when it was received. I pointed out that this was either an error or a lie, as the last Mercedes that I bought, also from a Mercedes dealer in the East, did not have that requirement. I also volunteered to send an affidavit agreeing that I would not complain about any defect in the car that was not revealed in pictures that they could take and send me. Finally, they agreed that I would have a personal representative come to view the car, but would not recommend any local person or company who could provide the service. Their idea of help was to recommend that I "Google it" and I would certainly be able to find someone. Fortunately, a mechanic's shop across the street from the dealership was more helpful and they helped me find Scott the Car Guy, who told me that the car was as close to perfect as he had seen at that age. He was right, BTW, the car is in excellent condition. I told the sales person about my conversation concerning sharing the shipping expense, and he said that he would talk to the sales manager. When the paperwork was sent to finalize the deal, the shipping cost was not mentioned in it. I asked how they wanted to handle the split in price. He said that he had talked to the first sales person, who denied having said anything about the shipping. And, how could they know how much to share when they didn't know the cost of shipping. I recommended that he could Google it, but he seemed to miss the humor. On several occasions when I called, the salesman was busy, so I asked for the sales manager, Mark. He was also busy in every case. However, when I asked for the general manager, the salesman was on the phone within 30 seconds. It was like buying a car in the 70's or 80's. After a significantly frustrating purchase experience, we received the car and it is an excellent vehicle. If I need another vehicle and have the opportunity to deal with Mercedes Benz of Burlington, I will definitely go back to driving Land Rover.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basically MBOB stands behind "The Best or Nothing"

By efathalla on 3/31/2019 at 10:42 PM.

Team MBOB Amazes me in every visit them for either service or sales. the entire team works like an orchestra, from sales to finance to services, you name it. Keep up the outstanding work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular People and Dealership

By tlh on 3/11/2019 at 3:13 PM. Helped by Thanh Nguyen, Marc Limage.

Doing business at Mercedes-Benz of Burlington was an absolute pleasure. It was my lucky day when I called to inquire about a car and Thanh Nguyen picked up the phone. From the initial call, to the final purchase of my car about ten hours later, the experience was nothing but five star. Thanh was terrific. He had the car all ready for me to look at and drive when I arrived. Thanh was thorough, knowledgeable and most importantly, patient, when showing me this beauty of a car and all its tremendous attributes. Marc Limage was very helpful and accommodating, responding quickly to several questions I had throughout the process. Lamia Raiss, Finance Director, made the purchase process seamless. It is evident that Lamia has been doing this for a while, she had everything ready to go, immediate answers to questions I had and was fun to be with to boot! The dealership itself is really quite amazing. Spotless, new, beautiful waiting area for customers. I mean, really, a free manicure while you wait? And the most impressive perk, a dog park!! Seriously! Wow! I have never seen this level of pampering at any dealership in my life. Thanh personally delivered my car when it was ready, which I truly appreciated, since I live two hours away from the dealership. He spent a copious amount of time with me, patiently answering all my questions and showing me how to operate all the unbelievable features on my new car. He never rushed me, he was absolutely terrific. So, thank you very much for making this experience as wonderful as the car itself is! I highly recommend you contact Thanh Nguyen if you are at all interested in purchasing a car at Mercedes-Benz of Burlington.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, Bad, then Awesome

By caruser on 2/20/2019 at 4:24 PM. Helped by Keith Robinson.

At first the experience was great, Receptionist and Edgar Santana from parts were very nice and welcoming. After that I wanted to drive the CLS53. I was helped by (I wont mention him by name, hopefully he learns from this). However, he never offered me a drink, or small talked. Just straight to desk, ask for my info. He then asked me TWICE how my credit was in the first few minutes. He said the car was in the showroom, couldnt get it out. And then asked me what payment I wanted, and that the car was beyond my payment, and he did not want to take the car out of the showroom. Now, I had done my research, and I knew they had more than one of these cars. Long story short, I told him he seemed like he did not want me to drive the car for whatever reason. (Mercedes, this is why people go to Brands that dont Judge people, it is hard to walk into places where you feel you would be judged). This is where everything changed: Christopher Caputo came out. Apologized for the initial experience and Put me with Keith Robinson. Amazing change. Offered me a drink, not pushy, we talked, was shown showroom, then eventually went to desk. He took his time showing me the car at the parking lot before heading out. Never rushed. Very knowledgeable. Amazing experience. I will be buying many cars from him going forward. This is what people expect from Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales and service!

By tracysullivan on 2/20/2019 at 4:03 PM.

I went to MBOB to purchase a certified pre-owned mercedes. From the moment I walked in and was greeted by the extremely welcoming reception staff, I felt very comfortable. My sales person was TJ and he went above and beyond to help me find a car that fit my needs and to make sure it was perfect when I picked it up. He was thoughtful and completely organized and helped to make the process fast and easy. He introduced me to service, who worked on the car to certify it, and encouraged me to ask questions and understand all the features of the car. He took me on a drive and helped me to use all the new features that I wasn't used to. He helped set up my phone and just went above and beyond in every single area. The girl in finance helped me to get my loan quickly and easily and she was very friendly as well. Shout out to Marc, who helped get the sale completed as well. You can't go wrong here. I will be purchasing my next car here as well..I highly recommend you do too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Gabby on 1/27/2019 at 1:07 PM.

Excellent service, staff was extremely helpful and friendly, From the moment you walk in you feel welcomed. Tim, excellent salesman, helped me take home the car I wanted with a very easy and stress free process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at MBOB

By fu on 1/7/2019 at 5:05 PM.

I have a great experience at MBOB, working with Tim Daley for my C300. He is very friendly, responsive and patient. I will visit Tim and this place frequently in the future because of this great experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience with Mercedes

By Andy2019 on 1/3/2019 at 6:11 PM.

My experience at Mercedez Benz of Burlington has been wonderful. The facilities are great and employees make you feel at home. I worked with Tim Daley for my new GLC 300. Tim is very candid, patient and responsive for helping me get the dream car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great. Everyone was very patient during the process!

By JohnB on 12/10/2018 at 8:16 PM. Helped by Elaine Moreta.

My experience at Mercedes Benz of Burlington was fantastic. I was looking at several different brands and did quite a bit of test drives with the various models. Tim Daley at Burlington was very patient and took his time helping me with the evaluation. I actually did a test drive at three times and Tim was never frustrated or tried to push me along. The delivery experience was just as exception with Elaine as my Product Concierge. Overall, one of the best car buying experiences I've had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another pleasant experience with Mercedes

By Tracy2018 on 12/20/2018 at 10:46 PM. Helped by CHRIS VELEZ.

Although I have purchased Mercedes for the past 12 years, I am a fairly new customer to Burlington. I had such a memorable experience with my first purchase and was disappointed to learn that my prior advisor was no longer with Mercedes. That disappointment quickly changed when I had the pleasure of meeting Chris Velez and Andrew Crede. Both gems! I had been indecisive on which vehicle was the best fit for me. They were patient, considerate, kind and most of all professional during the process of selecting and purchasing a new GLE. Chris has reached out to me several times to make sure I am happy and offered to address any questions I may have. I wish them much success and look forward to doing business again in the future. I will absolutely refer my friends and family! Have a safe and Happy Holiday Season! Tracy Scolaro

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Daley

By Dan Nance on 12/18/2018 at 2:40 AM.

We had a great experience working with Tim Daley to purchase our C300. He was incredibly responsive, candid, and knowledgeable and provided outstanding customer service. He is also incredibly personable and made the entire car purchase easy. Everyone we encountered at the dealership made us feel welcome and were very attentive. We are thrilled with our car and would highly recommend the dealership and Tim to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Daley

By Sonia LaRock on 12/14/2018 at 1:20 AM.

I had the best experience ever buying my new GLC 300 from Tim Daley at Mercedes-Benz of Burlington! The whole experience was amazing and everyone involved was great! I will definitely recommend this dealership to everyone I know! Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a GLC350e plugin hybrid SUV from Tim Daley

By KManzur on 12/8/2018 at 9:37 PM.

Tim is a very kind, courtaeous, and knowledgeable gentleman. He helped us make the right car choice including a myriad of optional safety features that were important to us. We highly recommend Tim and look forward to working with him again in 3 years on our next purchase. We also appreciated Mike Howe and Elaine Moreta's patience and expertise in explaining all the features of the new car to us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terriffic Service from Tim Daley and MBZ Burlington

By Bill Fedde, Ventura CA on 11/24/2018 at 10:45 PM.

In working on the final details relating to shipment of my new E450 Wagon to California, this dealership via Tim Daley went above and beyond in terms of extra assistance, coordination, and communication. I grew up in a high-end, family retail business so my expectations are right up there. I don't even normally participate in the customer reviews process. But I am so appreciative, especially in this case, that I got to work with someone who seems to just naturally provide such wonderful service from start to finish, and made the process somewhat fun too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership

By Kingston50 on 11/22/2018 at 8:07 PM. Helped by Elaine Moreta.

I’m really happy with my experience at the dealership. I came from NY to purchase my car and had a friend who lived in Boston check it out for me in advance. Everyone at the dealership was very accommodating and personable. TJ was especially great in accommodating me throughout the process, doing everything through email and over the phone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Lindsey9192 on 11/14/2018 at 12:25 AM.

It was such a great and easy experience. everyone who worked there and help with buying process were nice, professional and made the whole experience stress free. I would definitely recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most Painless Car Purchase and Best Customer Service

By cpa048 on 11/8/2018 at 11:34 PM.

I just bought a CPO C300 from this dealership. Pricing was really fair, service is great. They were so easy to work with. Mike Topping was the salesman I worked with and he was fabulous - patient, informative and really worked to get us the best deal. It was by far the best car buying experience I have had. I am a customer for life and will definitely be recommending the dealership and Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genuine care

By Ap on 10/27/2018 at 12:46 AM.

Sokhom in service is very friendly, curtious and professional. He provided excellent customer service very satisfied with him who exceeded high expectations Thanks for exceeding the typical customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for life

By PeteG1025 on 10/26/2018 at 3:38 AM. Helped by Eddie Giron.

I purchased my first vehicle from MBOB back in August and couldn’t have been happier. Two months later I was back for a upgrade and could not have asked for a better experience yet again, being in my early 20s I usually am looked down upon or not even helped at other dealerships. At MBOB it’s always a warm genuine welcome it doesn’t even feel like they have salesmen working everyone is just your friend. The transaction went perfectly smooth just like the time before. I will recommend anyone and everyone to MBOB theres no pressure or tricks. The professionalism of every single employee is unreal. Special thanks to Eddie Giron and Tim the GM loving every mile with the 18’ c63s

I would recommend this dealer.