Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mac on 6/13/2019 at 1:05 AM.

Rakesh made this one of the best car buying experiences I have ever had.....thank you!!! Might be back at end of year to look at a car for my wife...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing got exactly what i wanted and the staff was friendly

By Jenk9494 on 5/31/2019 at 3:18 PM.

I would def recommend this store to family and friends very thorough and helpful. Gave me a good deal and i left with exactly what i wanted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True Customer Service

By AshbyDC on 6/6/2019 at 10:25 PM.

I always receive exceptional service whenever I get to work with Sabrina as my service advisor in Cary. She consistently provides sincere service for ensuring all my needs are taken care of, time and time again. In my most recent service visit, Sabrina demonstrated true customer service at it's finest. She identified an oversight from one of my past (>1 year ago) service visits, and upon her own volition, she took the time to thoroughly research the potential oversight matter, and then to immediately correct it that same day. I have significant appreciation for Sabrina. She saved me money on my service and as always, she's a delight!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CLS 450

By vmountcastle on 6/3/2019 at 12:56 PM.

Great service and help in getting the car brought from Florida to Cary in a timely fashion. I was kept informed of each step in the process and got the car we wanted delivered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By R_007 on 6/2/2019 at 7:27 PM.

Customer service experienced is phenomenal and spectacular. Best price, quality and friendly environment. Clean cars, both interior and exterior looks great. Need a car go to Mercedes-Benz of Cary!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By DrMom on 6/1/2019 at 2:04 PM.

Brad made my car-buying experience fast, easy, and enjoyable. He was extremely friendly, knowledgeable, and went above and beyond to accommodate my schedule. I am always apprehensive about buying cars, but Brad was not pushy and did not make me feel pressured into making a purchase. He was genuinely concerned about my satisfaction with my vehicle and even followed up after to ensure I was happy with my purchase. I highly recommend Mercedes-Benz of Cary, specifically Brad, if you are looking for a credible and customer service-oriented salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blessing to do business with

By emwadd1 on 6/1/2019 at 4:37 AM. Helped by John Moriarty - concierge and was also wonderful!.

Brad was so patient, knowledgeable, approachable, honest, and went above and beyond to answer our questions. He was such a blessing to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant young man help me with what I wanted

By Betty604at,salen on 5/31/2019 at 5:07 PM.

Every one was very helpful and did not take all day to have me riding in some thing that I could afford . Did not feel pressured into a purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Class

By Vana Pool on 5/30/2019 at 11:49 PM.

I have been given the best customer service I've had in ages. I can’t fathom going anywhere else to buy a car. I truly felt they wanted the best for me - not just out there to make a sale and not have your best interest in mind. Alex Ward was knowledgeable of the cars, enjoyable to work with and even followed up with me after the purchase. William Ball was so uplifting as well. The gentleman who buffed out scratches in my car was amazing too! This dealership is top notch and has a stellar team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By JackieA on 5/30/2019 at 11:24 PM.

When I walked into the Mercedes dealership “just to look,” I wasn’t sure what to expect because while I was in the market for a new car, I didn’t know what I needed—I’m so glad Alex happened to be available to help me! His no pressure approach made me feel comfortable to test drive several cars and he was so knowledgeable about each I didn’t feel the need to go home and do additional research. When I finally decided on a model a few days later, Alex and the finance team were super accommodating by getting the paperwork done quickly and painlessly. I couldn’t be happier with my amazing new car and the service I got from Alex and others at Mercedes Benz of Cary. Thank you for being such awesome people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"What a pleasure working with Donna Scott !"

By John.and.Veronica on 5/23/2019 at 10:49 PM.

What a pleasure it was working with Donna Scott! She made the entire process from start to finish feel like a dream! She's very professional , patient, kind, knowledgable and just amazing. She helped us find the exact car we were looking for and because we wanted to bring the car home before the weekend was over she stayed very late with us and even offered us a pizza dinner ! We couldn't be happier , thank you again and again Donna!! Very happy buyers, John and Veronica

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A salesman who really care.

By Gracie on 5/7/2019 at 11:26 PM.

John Womack was phenomenal he met all my needs John took his time to show me and my husband everything on my new Mercedes that I bought from Fayetteville what they didn't explain to me I recommend Leith they are the best I will be back for my service. Thank you John you're the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex and team were great!

By PTank on 5/8/2019 at 2:08 AM.

Alex found the perfect car for me. No pressure, just very helpful. I was just looking and wasn’t even sure I wanted a Mercedes but I love the car and the dealership! Mike and William were great too. Overall an excellent experience. John the concierge was also fantastic walking me through all the features of the car and even picking me up at the Lexus dealership where I turned in my Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brad Rogers

By Mr. 5-0 on 4/5/2019 at 12:36 AM.

I needed a car in a hurry and within 15 min of talking to him I knew exactly what car I wanted to get. Brad gave me a couple different options that all met the criteria that I wanted so all that was left to do was make my choice. I was in and out of the dealership within a couple hours and was by far the best car buying experience Iv ever been through. Brad is super upfront with the facts and you will leave with a new Benz and even more importantly someone who you can call a friend. If you are in the market for a new Benz, you gotta go to Mercedes Benz of Cary and ask for Brad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Cassel excellent service advisor

By Skip on 3/27/2019 at 12:39 PM.

Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enjoy working with him

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent

By D.R. on 3/14/2019 at 11:37 PM.

This turned out to be a great experience. I dealt with Bob McGuire, he is excellent, no pressure, easy to talk to, yet very professional. Highly recommended.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Working with Alex to buy a my new Mercedes was a great!

By First Mercedes and Alex was right - Wow! on 3/6/2019 at 5:58 PM.

Alex made the car buying experience very easy and he was very informative & patient throughout the process. He explained all of the features to me in detail and was genuinely invested in pairing me with the right vehicle. He's a real, non-pressure professional and I strongly recommend that you ask for Alex if you are considering a Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Cleaning Girls on 2/21/2019 at 4:26 PM.

My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, he acknowledges me as soon as I walk in and makes me feel that he is happy to see me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stellar Service

By Vegacy007 on 2/20/2019 at 1:10 AM.

I went to Leith Mercedes Benz this morning. Matt really took great care of me. He was professional, attentive and knowledgeable. I highly recommend this location. They have stellar service from reception to sales to management!! Best car experience I’ve had thus far.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very good experience

By SK,E350 on 2/15/2019 at 10:34 PM. Helped by Jack McCausland, Clare Vossen and Stephen Holding, Charles Parker (Alfa Romeo Team).

Short story, I was looking at a CLS 400 at Leith AF, that didn't work out for me. Then I found a CPO E350 at the Cary location. The staff offered to have the car moved to AF so I could look at it but purchasing the car from AF would negate the CPO. So the car had to be delivered back to the Cary store. That was a little delay there. Getting to Cary is a bit of an inconvenience but I made it work because I was very interested in that particular E350. After a few issues were cleared up on the car we were able to move forward with the purchase. This is my THIRD E350 from Leith. My sales guy in the Cary store was awesome. Thank you Rakesh for taking care of me.. And a shout out to the Leith AF team on Capital, Clare, Jack, Stephen and Charles. They were all so very friendly and great to work with.

I would recommend this dealer.