Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A salesman who really care.

By Gracie on 5/7/2019 at 11:26 PM.

John Womack was phenomenal he met all my needs John took his time to show me and my husband everything on my new Mercedes that I bought from Fayetteville what they didn't explain to me I recommend Leith they are the best I will be back for my service. Thank you John you're the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex and team were great!

By PTank on 5/8/2019 at 2:08 AM.

Alex found the perfect car for me. No pressure, just very helpful. I was just looking and wasn’t even sure I wanted a Mercedes but I love the car and the dealership! Mike and William were great too. Overall an excellent experience. John the concierge was also fantastic walking me through all the features of the car and even picking me up at the Lexus dealership where I turned in my Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brad Rogers

By Mr. 5-0 on 4/5/2019 at 12:36 AM.

I needed a car in a hurry and within 15 min of talking to him I knew exactly what car I wanted to get. Brad gave me a couple different options that all met the criteria that I wanted so all that was left to do was make my choice. I was in and out of the dealership within a couple hours and was by far the best car buying experience Iv ever been through. Brad is super upfront with the facts and you will leave with a new Benz and even more importantly someone who you can call a friend. If you are in the market for a new Benz, you gotta go to Mercedes Benz of Cary and ask for Brad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jim Cassel excellent service advisor

By Skip on 3/27/2019 at 12:39 PM.

Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enjoy working with him

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent

By D.R. on 3/14/2019 at 11:37 PM.

This turned out to be a great experience. I dealt with Bob McGuire, he is excellent, no pressure, easy to talk to, yet very professional. Highly recommended.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Working with Alex to buy a my new Mercedes was a great!

By First Mercedes and Alex was right - Wow! on 3/6/2019 at 5:58 PM.

Alex made the car buying experience very easy and he was very informative & patient throughout the process. He explained all of the features to me in detail and was genuinely invested in pairing me with the right vehicle. He's a real, non-pressure professional and I strongly recommend that you ask for Alex if you are considering a Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Cleaning Girls on 2/21/2019 at 4:26 PM.

My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, he acknowledges me as soon as I walk in and makes me feel that he is happy to see me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Stellar Service

By Vegacy007 on 2/20/2019 at 1:10 AM.

I went to Leith Mercedes Benz this morning. Matt really took great care of me. He was professional, attentive and knowledgeable. I highly recommend this location. They have stellar service from reception to sales to management!! Best car experience I’ve had thus far.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very good experience

By SK,E350 on 2/15/2019 at 10:34 PM. Helped by Jack McCausland, Clare Vossen and Stephen Holding, Charles Parker (Alfa Romeo Team).

Short story, I was looking at a CLS 400 at Leith AF, that didn't work out for me. Then I found a CPO E350 at the Cary location. The staff offered to have the car moved to AF so I could look at it but purchasing the car from AF would negate the CPO. So the car had to be delivered back to the Cary store. That was a little delay there. Getting to Cary is a bit of an inconvenience but I made it work because I was very interested in that particular E350. After a few issues were cleared up on the car we were able to move forward with the purchase. This is my THIRD E350 from Leith. My sales guy in the Cary store was awesome. Thank you Rakesh for taking care of me.. And a shout out to the Leith AF team on Capital, Clare, Jack, Stephen and Charles. They were all so very friendly and great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous customer experience

By Jdavid on 2/15/2019 at 7:24 PM. Helped by Heidi Coyle.

Heidi was professional, customer friendly and diligent. She managed the appointment and service questions and made it a pleasurable experience getting a car service. I was so impressed with everyone and Heidi is exceptional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good car buying experience

By tarap on 2/2/2019 at 1:05 AM.

First of all, this dealership had a pretty good inventory and we had multiple options in the kind of car we were looking for. Car buying can be confusing and overwhelming and we spent quite a few hours at the dealership. But Alex was patient with us and encouraged us to test drive all the cars so we were absolutely sure of our purchase. He went over all the details about the cars we tried which helped us make the decision. We tried a few dealerships in town and this was by far a much better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By tholt43 on 1/30/2019 at 1:47 PM.

Rakesh and Mike made my car purchase beyond simple along with outstanding service. I needed a car relatively quick and for it to fit my budget, and they surely accomplished that. Rakesh even took 2 hours out of his day to go and retrieve my car to make my life easier. Overall, it was a wonderful purchase process with the best people in the business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Sylvester on 1/29/2019 at 8:24 PM.

Bert Bowers is outstanding!! He is knowledgeable, friendly and his huge smile and personality keeps me coming back when I am ready for a new car. I have worked with Bert since I purchased my first Mercedes in the 1990's. Not only is he a great sales person, HE IS A GREAT GUY!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth experience

By Ket1180 on 12/29/2018 at 2:42 PM.

Alex was easy work with as we had clear requirements and he understood our needs. He was pleasure to work with. The service was very prompt. I would recommend Alex and dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre owned car purchase

By Drewf on 12/8/2018 at 1:52 AM.

Just want to say thank you to Gary and William for their outstanding service in helping us purchase our first Mercedes, great people and service 👏

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable

By Mom's new car on 12/14/2018 at 11:51 PM.

I was helping my 86 year old mother find a new car and she has an extremely difficult time making decisions. Alex Ward did a great job taking all the time necessary to make her feel comfortable and assured that she was making the right decision. When my Mom is happy I'm happy. She is extremely happy with her new Mercedes. Thank Alex for making it all work out.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

An excellent experience!

By Marshal on 12/3/2018 at 10:01 PM.

Dan Keenan helped me find the exact car that I wanted with exactly the options that i’ve requested. The deal that I got was excellent and I did not have to waste a lot of time going back-and-forth negotiating. The general manager Neil Chance stopped by to greet me while I was with Dan. I couldn’t have been treated better if I was a relative, overall the experience was excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a pre-used car from Alex.

By Ld88 on 11/21/2018 at 10:41 PM.

Alex was an exceptional sales-rep. He provided me with all the details that I needed for my first car purchase. I was so grateful for his expertise and advice. I will definitely be referring my family and friends to him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a pre-owned vehicle from Alex.

By Deal4sjb on 11/21/2018 at 10:40 PM.

Many times purchasing a vehicles can be a painful experienced; however, working with Alex on our granddaughter’s first car purchase was wonderful! Alex went out of his way to find the exact car for her, and he was professional, patient, and warm and friendly. We were beyond happy with Alex and the dealership! We will recommend him to all our friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful experience

By Kcornelison10 on 11/14/2018 at 3:37 AM.

Sometimes buying a car is not such a pleasant experience. However- my experience at Mercedes of Cary was amazing. Rakesh Patel went above and beyond what most would do. Great communication and constant updates. He was patient and supportive during the entire process. Can’t thank him enough!!

I would recommend this dealer.