Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
1.7  
Price
3  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The Easiest Purchase Ever

By Sunnyslope48 on 3/14/2019 at 7:35 AM. Helped by Tod Frison, Ed Riddle.

It was April, 2016 and I thought I wanted to buy a nice new car. Maybe a BMW or Mercedes. I stopped by another dealership to look at a new Mercedes. The salesman there was very nice, gave me some general information (which I really needed), said he would not be working for a couple of days and I could return and we could continue. So, I went to another Mercedes dealership. the next day. Again, very nice salesman, gave me more and more detailed information, reviewed inventory with him. Thought I would buy a car from this 2nd dealership for sure, but they didn't have the color/options I wanted. Then I went to MB of Chandler, met Todd Frison who showed me around, answered all my questions, suggested we go for a drive, and then he explained the car and the price (better than either of the other 2 dealers), and the details I needed for payment. I had my brokerage company ETF the payment, paperwork was prepared, and I went down to pick up the car. Couldn't have been easier and it was the BEST deal I could find and all I had to do was to tell Todd I wanted to buy a car. Ed Riddle assisted Tod by doing an EXTENSIVE walk through of the car and all of it's features Can't beat that!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

poor workmanship never answer for.

By Angrycustomer on 12/6/2018 at 6:27 PM. Helped by James Kelly.

So much for James Kelly getting back to me on my Toyota Tundra. He did talk to me once but has since the ignored my calls. Thanks Jim and thank your company for not giving a xxxx.. Charlotte Horne

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

How many techs does it take to change a light bulb?

By William on 10/26/2018 at 5:49 PM. Helped by Nate.

I called the services department at 8 a.m. and explained to a young lady that the left reverse bulb on my '10 E350 coupe was out. The woman told me to bring the car into the 'Quick Services' dept and it should be a reasonable quick experience. I get to the dealership and speak with a guy named 'Nate.' Nate takes my car and brings it right back telling me the techs will have to ' remove a lot of paneling' in order to get to the burnt out bulb. Cost: 90-plus dollars. He said it'd take 'at least a half hour' to change out. I I went to the nearest Autozone and spent $11 on the tool I needed AND a new bulb. I wwnt on YouTube, watched a simple video and changed the bulb myself. Elapsed time from start to completion: 8 minutes. What I find most dusturbing is that I had the same bulb on the RIGHT side go out 2 months ago in CA. and they changed the bulb and only charged me for the price of the bulb. Want to give a warm thanks to Nate for having the integrity to charge over $90 to change a bulb. The customer service (except the receptionists) is dry at best. My wife and I aregoing to be shopping for a new MB soon. Guess where we're not going?

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Beware of this shady dealership

By Kalil59 on 10/4/2018 at 4:09 AM. Helped by James Kelly.

I went to this dealership with a pre approved loan from Mercedes Benz Financial for a Mercedes E-400 ( 72,000 value) Instead of putting me in a brand new zero mileage car , they put me in a loaner car from the service department . Their salesmen and desk manager made me sign papers and not knowing at the time they hid information on the papers to deceive me into believing that the car was a vehicle of the General manager. I contacted Mercedes North America, and Mercedes Financial to help assist me but they already funded the money to this dealership so I was told I had to deal with the dealership . Mercedes Benz Of North America, and Mercedes Benz financial contacted James Kelly who is the dealership manager and wanted to void the contract . I did put 3500 in good faith as a down payment . After realizing the car was a service car and not a General manager but a loaner car I voided the 3500 dollar down payment because a loaner car costs less than a brand new car . I tried to negotiate with them to give me the down payment and it would be even for falsifying information and being deceitful . Or the could give me a brand new e-400 as I was approved for from Mercedes Benz financial with a 3500 dollar down payment . Please keep in mind I came to this dealer with a Pre approved loan through Fletcher Jones Mercedes Benz in Newport Beach California who sells 700 cars a month with zero down payment I figured since I live here in Arizona I might as well just purchase the car here in Arizona. Even after being funded by Mercedes Benz bank they refuse to register the car and give me the license plate for the vehicle regardless of the fact they got paid for it. This dealership only sales 60 cars a month on a good month . As mentioned in several reviews this dealership is NOT HONEST , NOT UPFRONT, If your looking for a vehicle I recommend going elsewhere ! I paid my car payment ahead by 8 months . Car payments of 903.00 a month . My next payment is no due until March 15, 2019 . The Department Of Motor Vehicles In Arizona said that this is illegal for this dealership to do such things . However I just want to help anyone who may become their next victim ! BEWARE OF THIS DEALERSHIP ! Schemes and Scams should be the motto of this dealership and the way they conduct business !

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Chander Mercedes dealer no good

By ANDO on 8/7/2018 at 11:35 PM.

I'm have 2007 Marcel this I'm half transmission problem I'm take it messages the love Chandler he fix it only I'm drive 1000 mites again I'm have some problem he asking for me another charge you Every 1000 months another fix the transmission for $6000 you know the very careful or chambre Mercedes dealer

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

EIS Benz C300 Sport 2009 82,000 miles

By Dusan on 12/10/2016 at 10:56 PM. Helped by Darian.

Well, I will like to start with the fact that Darian (the representative) was extremely professional, however, they overcharged me on hours BIG Time. I did an online research and it takes about 2-2.5 hrs max to replace the EIS system on the Benz and This people charged me $382.44 for the part plus 6.5 hrs of labor (For What :)) in the amount of $962.00 plus Misc Charge of 48.99 (I do not have any idea for what, no one specifically explained that to me), in total $1427.09 for the EIS change. I am really laughing loud how Big of a joke I am when I allowed this professionals to do that to me. I am owning my benz for exactly 5 years and it is clean like a whistle, always done the maintenance on time with the best guy for the Benz in entire Phoenix/Scottsdale. 2 days after the service I have received a customer service phone call follow-up and I expressed my concerns (I could not discuss while I was picking the car, because I was in rush, I literally 2 days prior become a dad for the 1st time :) and it was very inconvenient because we do have only one car at the moment). However, on my request to talk to their manager no one followed up and I am really upset because of that. I wish I could post my entire bill here, so everyone can see how overcharged I was for this service. I am very disappointed and this never happened to me in Benz of Scottsdale dealership. I truly hope they will call me back and if they have any integrity return my money for extra 4.5hrs of charge. Also, I am going to send the details to BBB and hopefully they can help me. My suggestion is to stay away from this place, I wish them all the best!!! Thank you for reading.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes of Chandler & service advisor, Ray Courtney, Rock!

By stacy A. on 10/24/2016 at 3:59 AM. Helped by Ray Courtney.

I have been a Mercedes owner for 4 years and have been extremely impressed with not only the quality of my vehicle, but my rock-star service advisor, Ray Courtney. I've had the pleasure of working with Mr. Courtney for two years now, and I will not request anyone but him. I highly recommend Mr. Courtney to anyone driving a Mercedes. Mr. Courtney is the epitome of exceptional customer service - if he isn't able to pick up his phone when called, he immediately calls back and emails are answered quickly. Mr. Courtney is all about doing the right thing for his customers. He is patient, demonstrates remarkable follow-up skills, and always takes the extra time to explain what's going on with the vehicle. More importantly, I have 100% trust and confidence with Mr. Courtney and know that he will not charge me for something my vehicle does not need. Working with Mr. Courtney is an absolute pleasure. Even though the new Mercedes-Benz of Gilbert is much closer, I will continue going to the Chandler location for all service and repairs because of Mr. Courtney. For all of you Mercedes owners, take your vehicle to Mercedes-Benz of Chandler and request Ray Courtney - you won't be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gave urgent, caring service

By Munchiesgrannyforever on 4/4/2016 at 6:24 PM. Helped by Kyle.

Daughter and 4 grandchildren had flat in my car late at night. They had to stay over until dealership opened his morning. Kyle in service was THE BEST! He had us give him the tire numbers and brand so he could locate the tire without her having to sit and wait at the dealership with all the kids. When she did arrive, they had the tire ready and changed it out and got them back on the road. Kyle gave the little ones something to eat. Above and beyond the call of duty. Thank you Kyle and Mercedes Benz of Chandler.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

beware of the chandler service center gouge

By Susan Fullerton on 7/4/2015 at 5:55 PM. Helped by Ray Courtney.

I had my SMART car towed from north Phoenix to Mercedes of Chandler to have the engine coolant flushed. Ray, from the service department, insisted on a $250.00 engine compression test to "make sure there was no engine damage". Although I told him that I turned the car off as soon as I realized there was a problem and felt confident there was no damage, Ray said they wouldn't flush the system until I paid for the $250.00 test. (The test revealed no engine damage). They flushed the system three times, then added coolant = $41.99 and AD9 (?)= $37.90. The "coolant temp sensor" was also replaced = $107.99. (The bill also reflected, "check engine light requires $200.00 DG charge"). Total bill was 818.60. I was not offered a loaner. I picked up the car Monday after noon and on Wednesday morning noticed the "check engine light" was on. I returned the car to the service center. Now the diagnosis revealed the "fuel pump fitting" to be cracked and leaking, although I hadn't seen any indications of a leak under my car or on the garage floor. From the time of diagnosis to the time the work was completed was approximately 8 hours. The following was done: FP-number Description price A-451-470-02-94 Delivery unit $352.99 A-450-478-01-12 rubber mounting $34.99 A-451-471-00-72 nut $30.99 A-001-991-39-70 clip (x4) $11.96 Total bill out the door + $1143.55 Before I could get out the door they tried to sell me motor mount = $854.00. This car has 53,000 miles on it.

I would not recommend this dealer.

Overall Rating

2.3  

4   Customer Service
1   Overall Experience
2   Price

No title?? No problem.

By MercedesChandlerblows on 5/30/2015 at 12:05 AM. Helped by Arnold Benidict (insert joke).

It appears I purchased a vehicle that they never owned. I'm over thirty days out and cannot get proper registration or title. Why you ask. Seems it was OK for the person that traded in the vehicle I purchased , to not provide a title. Arnold and crew made me go immediately and get title to vehicle I traded in. Seems if you don't buy a new Mercedes, you are treated???

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By M on 6/11/2014 at 4:31 AM. Helped by Ed Riddle.

I purchased a used car with the assistance of Mr. Ed Riddle last fall. My experience was phenomenal from the sales to the financing department. Everyone was extremely friendly and professional. Ed was very detail oriented and went above and beyond to ensure a deal that I was very satisfied with. I will purchase my next car with him as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

With interest in a specific used Mercedes-Benz shown on...

By ericlandau on 10/4/2013 at 8:59 PM. Helped by Terres Martori, Vicki Kovalcik.

With interest in a specific used Mercedes-Benz shown on their website, I stopped by M-B of Chandler intending only to take a look and move on. I was armed with the names of Terres Martori, Jeff Holder and Vicki Kovalcik, three employees who were highly rated (vs. some who were not) here on dealerrater.com and elsewhere, and intended to work only with one of them. I asked for them by name when first greeted warmly at the door by a woman who happily turned out to be Terres Martori. At her desk, she cheerfully went over all the particulars of the vehicle in which I was interested, and advised me of a further price reduction which had not yet been posted on their website. My intent had been to buy for cash, but she recommended a current 1.9% financing option which was impossible to refuse in order to permit my capital to be left alone and easily earn a higher return during the term of such loan. The car was a certified pre-owned offering and was out at another company location to receive minor fix-ups necessary to meet the CPO standards. She instead offered a test drive of a similar model. Terres accompanied me not just on local streets, but on an unrushed highway test drive, taking the time to explain all the features and operating controls. With pricing well below KBB's calculations, I put down a deposit sight unseen, knowing that the remaining warranty plus the CPO criteria made this a low or no risk proposition. The next day I returned and Vicki Kovalcik, who is actually a finance consultant and not a salesperson, painlessly took me through all the paperwork which she had prepared in advance to speed completion of the transaction. Sales manager Steve and GM Mike both came out to meet me and made me feel most welcome as their newest customer. Before allowing me to leave, Terres stayed late to make sure that I was familiar with all the salient points to operate the car and its many accessories. I am very pleased with the vehicle. When I discovered a week later that one of the operation manuals was missing, I called Terres who located one and put it in the mail right away. I have always been skeptical of those in the automobile sales business, but I must say that the people whom I sought out and met at Mercedes-Benz of Chandler are clearly the exception to the negative stereotype which typically characterizes those in that line of work. After close to fifty years of driving, I never thought I'd be saying such a thing about this kind of purchase, but I can honestly tell you that it was a pleasure to go through the car buying process with experienced professionals such as Terres and Vicki, as well as the dealership which employs and stands behind them.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price

Wanted to give them my business and build a relationship,...

By AlRo on 9/6/2013 at 12:23 PM. Helped by Ed Riddle, Steve Terhaar.

Wanted to give them my business and build a relationship, but they didn't want my money, I guess we weren't good enough for Mercedes Benz of Chandler. Will send all my friends and clients to other dealers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Id really suggest avoiding at all costs. I bought a used...

By iggym on 7/17/2013 at 5:18 PM. Helped by Gavin Hill.

Id really suggest avoiding at all costs. I bought a used Mercedes from them and they intentionally hid/misrepresented numerous issues with the car. They are NOT at all upfront and honest- I found them to be extremely slippery in assuring me there were no major mechanical issues and they essentially blew me off when I informed them of some of the problems, particularly with the transmission. That was my first and will be my only experience with this dealership. Proceed with extreme caution or better yet find someone else to buy a car from who has some actual integrity. I have to wonder if some of the glowing reviews I have read about this dealership are even real.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

We bought a used Cadillac from Gavin Hill through the...

By Ati2de on 6/18/2013 at 3:33 PM. Helped by Gavin Hill.

We bought a used Cadillac from Gavin Hill through the internet, he assured us it had passed inspection. When we received the vehicle, there was a major howl from the rear end. We emailed Gavin he wrote back that he had personally driven the vehicle a few weeks before and there was nothing wrong.He said he would get back to us when he talked to the Service Dept. We took it in for repair, $990 later, the Mechanic says it has been like that for at least 6 months. Gavin Hill has not returned our emails or phone calls.I guess it does not matter if it is a, "Penske Mercedes-Benz" Dealership a Car Salesperson is a Car Salesperson.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My husband and I had such a nice experience purchasing a...

By preciouslilme81 on 5/27/2013 at 8:02 PM. Helped by Terres Martori.

My husband and I had such a nice experience purchasing a vehicle from Mercedes-Benz of Chandler. Terres Matori was more then helpful and bent over backwards to help us with our purchase. Buying a car can be extremely nerve racking and difficult, but with Terres's help is was nothing of the sort. She was extremely friendly, personable, and made us feel like we were her number one priority. I will definitely go back to her for my next car purchase and would recommend her to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb in every way. First visit to the dealership with a...

By FerryP on 4/20/2013 at 11:12 PM. Helped by Nate Rogers.

Superb in every way. First visit to the dealership with a couple questions. Nate was polite, engaging, and knowledgeable, and obviously committed to performing his role at the highest level. We will be servicing here from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a used 2004 Mercedes-Benz C230 from...

By DanielleTrunzo on 4/18/2013 at 9:48 PM. Helped by Jeff Holder & Vicki Kovalcik.

I recently purchased a used 2004 Mercedes-Benz C230 from Mercedes-Benz of Chandler. As a first time car buyer I was completely green to the experience of dealing with test driving cars, asking questions, financing options and car salesmen. I jumped right in going to multiple dealerships, test driving all makes and models and working with a wide variety of salesmen. There is a reason I went to and will go back to Mercedes-Benz of Chandler. Jeff Holder was amazing! He understood my hesitations and walked me through the entire process, even staying past standard hours. He went above and beyond any of the other salesmen at the other dealerships that I visited. I may have bought a used car, but I was treated like I had just purchased the top of the line model. I am positive my car with last me quite some time, but when it is time to buy a new car I will go back to Jeff without question. Additionally, as I had never financed a car I had many question about the entire process. Vicki Kovalcik was great explaining everything and answering all of my endless questions. Both Jeff and Vicki are exemplary employees and I give them the highest praise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terres and Vicki worked extremely hard to make sure I was...

By rherron on 4/17/2013 at 6:52 PM. Helped by Terres Martori and Vicki Kovalcik.

Terres and Vicki worked extremely hard to make sure I was a satisfied and happy customer! They have succeeded and I'm very happy and told them both I will be a customer of thiers for life!! I was not in the most favorable situation and they found a resolution! Great team of ladies, I will definately provide referrals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WE HAD A GREAT EXPERIENCE TODAY AT CHANDLER MERCEDES. ...

By hairgirl51 on 3/25/2013 at 5:37 AM. Helped by TERRES MARTORI.

WE HAD A GREAT EXPERIENCE TODAY AT CHANDLER MERCEDES. TERRES WAS GREAT, NO HARD SELL. I HATE GOING TO A DEALERSHIP WITH MY HUSBAND. HE HATES TO BE PUSHED. BUT EVERYTHING WENT SMOOTH TODAY. WE WERE ABLE TO TAKE OUR TIME, AND MAKE A CHOICE WE ARE HAPPY WITH. EVERYONE INVOLVED WAS GREAT!! THAT IS WHY WE COME TO CHANDLER MERCEDES FOR OUR CARS......

I would recommend this dealer.