Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Caring

By E300 on 9/20/2019 at 2:29 AM. Helped by Fernda.

They gave my wife awesome service. I was impressed with the follow calls to make sure the maintenance was done properly. The service guy seems to care about his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By 1st Benz on 9/10/2019 at 5:52 PM. Helped by Terry Schultz.

Terry Schultz made the process painless. He was able to work a deal on the exact vehicle I wanted to purchase. He was very open and honest about my trade and recommended I return it to lease company rather than trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stupendous

By Doctor J on 9/10/2019 at 3:31 PM. Helped by Byron Jacobs salesmen.

I was extremely satisfied and the entire experience exceeded my expectations! The professionalism from all parties encountered brought a sense of relief and consolation. I will highly recommend this dealership to family friends and colleagues immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Purchase Experience

By GSDwight on 9/7/2019 at 3:34 PM. Helped by Christine.

I walked into the dealership and from that first moment until completing the purchase, had a great experience. Sales and finance were exceptional. I recommend this dealership highly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very professional...good people

By KCeylon on 8/27/2019 at 8:55 AM. Helped by Gavin.

great experience...I highly recommend them....I will be back. i was treated so well. everyone was so nice...Gavin is great. Most dealerships don't do follow ups...but they did. Thanks Guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jennifer on 8/24/2019 at 3:12 PM. Helped by Larry.

Everyone was very professional and accommodating. Larry, in the sales department, was very patient with me and very knowledgeable about all the vehicles. He answered any and all of my questions promptly and fully.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GLC 300 Purchase

By cjenkin on 8/23/2019 at 10:57 AM. Helped by Byron, Rebecca.

My purchase experience was excellent. Byron and Rebecca were really good in explaining the benefits of the car and providing expertise on how to effectively utilize my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service was excellent

By tia on 8/17/2019 at 1:40 AM. Helped by FERNADO.

The customer service is always great. That is why the current vehicle is the second one purchased at the Mercedes Benz of Collierville location. They are serious about providing good customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servce

By Carol on 8/11/2019 at 2:59 PM. Helped by Ken.

Ken in service department took care of my car and had me back on road quickly. It as a routine service visit and it was efficient and top notch service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience and Service

By sfsmike1 on 8/8/2019 at 2:49 PM. Helped by Trey Alston.

My experience with MBC was great! My sales guy Trey Alston went above and beyond to help me find the right vehicle for my wife. He was patient and not pushy ensuring my experience and choice was the best fit. After selecting the vehicle, the negotiation for price and options went well. Lastly, Rich their Finance guy was awesome. He worked with me on pricing and explained in detail all charges and fees. I’m happy with the result (GLC 300 2019) and will look to be a returning client for another vehicle in the future. 5 stars. I’ve yet to receive tags as the purchase was less than a week ago but I’m hoping to have the same experience with registration etc. -Michael

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mercedes -Benz collierville, stay away

By Car lover on 8/7/2019 at 11:14 PM. Helped by Gary, service manager.

I have taken my 2018 E class in 4 times , they still haven’t diagnosed the problem correct ! I wouldn’t waste my time at this dealership!!!!!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service visit

By CG on 8/5/2019 at 7:45 PM. Helped by Braden Hutchinson.

My service rep is Braden Hutchinson and I have never received anything but outstanding service. His excellent customer service is why I am your customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By skylar on 8/3/2019 at 2:19 PM. Helped by Brian Winford.

Brian Winford always takes care of me. He is always so professional and makes sure that all my car needs are handled efficiently. Mercedes Benz of Collierville is way more professional and customer service friendly than Mercedes Benz of Memphis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease of 2019 C 300

By Judge Charlie on 8/1/2019 at 5:32 PM. Helped by Salesman Byron and Agency Manager Armandi. Basil was very efficient and helpful with paperwork..

Received first class assistance from my salesman, Byron. Agency manager, Armandi was very helpful and courteous. I would recommend this Mercedes Benz dealership without any hesitation to my friends and family. Judge Charles B. Gallagher III

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review of Excellent Service

By tonyarenita on 7/23/2019 at 3:03 PM. Helped by Clarence, Harold and Armandi of Mercedes Benz of Collierville.

Excellent service by Clarence, Harold and Armandi. They provided very professional and courteous service. I appreciated the quality of service they provided to me and my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very professional and courteous.

By Docconvertible123 on 7/17/2019 at 2:44 PM. Helped by Jim Calhoun and sales manager and F and I guy.

Very professional and courteous. Easy and enjoyable negotiating. The sales manager and salesman did everything to make sure the used vehicle was like new condition. They replaced a tire and windshield that had a small crack.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

Pleasant surprise

By OAM on 7/11/2019 at 2:17 PM. Helped by John Galvalisi.

I appreciate quality service and professional approach to customer service. The service done on my vehicle was very good and done in a timely manner.

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good

By Steve BBN on 6/18/2019 at 2:44 PM. Helped by Byron Jacobs.

Sales consultant and manager easy to work with. Drove 425 miles and BMW X5 was in condition Byron told me. Price and interest rate were negotiated over phone making it easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Ms. Smith on 6/12/2019 at 7:42 PM. Helped by Brian Winford.

I have always been pleased with the service I receive at your branch. However, Brian’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty Service

By Jasimplex on 6/13/2019 at 12:16 AM. Helped by Ray.

Our technician Ray did a great job and is awesome! Dealership is always exceptionally clean and staff is very helpful and friendly. We love our Mercedes and the Collierville dealership.

I would recommend this dealer.