Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Pleasant

By Harry T. Fogle, EdD Consultant/Expert Witness on 10/14/2019 at 3:44 PM. Helped by Service Advisor.

New service advisor was pleasant and thorough. Although service was performed for which I did not request, I wasn’t charged or made to feel like I had to pay for it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service from everyone, especially Christie...

By Anthony on 10/6/2019 at 1:25 AM. Helped by Christie Weldon.

Exceptional service from everyone, especially Christie and the Sales Manager. Great value on the car and good inventory to choose from. By far, the easiest car purchase I have ever made and will recommend COLLIERVILLE Mercedes to everyone.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Impressive place

By Rose on 10/5/2019 at 2:07 AM. Helped by Larry.

The service at Collierville Mercedes is very personal and impressive. Larry was very understanding of my request and helped me find a car within my budget. I am now a proud owner of my first Mercedes! After getting car home, I saw a chip in the windshield that we did not notice at dealership. I took car back and they are going to replace it for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The sales personnel were informative, professional, and...

By Ed1972 on 10/2/2019 at 11:16 PM. Helped by Christie, Rebecca.

The sales personnel were informative, professional, and patient. Among the best I have encountered in over 4 decades of experience with car dealers. The dealer was welcoming and without pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My experience at Mercedes Benz of Collierville was...

By Trinity on 10/2/2019 at 9:22 PM. Helped by Gavin.

My experience at Mercedes Benz of Collierville was exceptional! Great customer service. I am very pleased with my 2020 CLA 250!! The process was smooth, I did not feel overwhelmed or frustrated as I have in the past with other dealerships!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My service, is always great when I deal with John , he...

By Cali on 10/1/2019 at 4:08 PM. Helped by John.

My service, is always great when I deal with John , he always considers your time and your job .It’s a great dealership to have your car serviced and for sales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By Misty on 9/25/2019 at 6:30 PM. Helped by Ken this visit. John previously..

Each time we have taken our vehicles in for service or have had any concerns the issues have always been happily resolved. We are treated respectfully and professionally. We've been to many other dealerships in the past and we can honestly say, Mercedes Benz of Collierville is a top notch dealership. Great selection of cars on the lot with a great bunch of people who really know their business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Jay on 9/25/2019 at 2:37 PM. Helped by Fernando Berendique.

I brought my car in to be looked at without an appointment this past Saturday afternoon. I was greeted with a smile and a positive attitude that everything will be taken care of. I was in and out within 30 minutes with my problem taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Deshazer on 9/21/2019 at 1:05 PM. Helped by John Galvalisi.

The service advisor John Galvalisi is so customer friendly and professional. His dedication shows beyond measure. He’s timely with returning calls and very attentive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

One word, AWESOME!

By Ced on 9/24/2019 at 3:26 PM. Helped by Christi and Harold.

All my years of purchasing automobiles. I have never experienced anything like this! Mercedes of Collierville is definitely a top notch organization that really and truly care about their customers. They are super professional! The quality of care and concern is unreal. They lead by example, definitely in a class by themselves.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience..,

By Shanti on 9/24/2019 at 2:08 PM. Helped by Terry Schultz.

Our sales consultant was extremely helpful in showing us many cars and helping to determine our needs and wants. Our experience was top notch from beginning to end. Thanks so much!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Caring

By E300 on 9/20/2019 at 2:29 AM. Helped by Fernda.

They gave my wife awesome service. I was impressed with the follow calls to make sure the maintenance was done properly. The service guy seems to care about his customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By 1st Benz on 9/10/2019 at 5:52 PM. Helped by Terry Schultz.

Terry Schultz made the process painless. He was able to work a deal on the exact vehicle I wanted to purchase. He was very open and honest about my trade and recommended I return it to lease company rather than trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stupendous

By Doctor J on 9/10/2019 at 3:31 PM. Helped by Byron Jacobs salesmen.

I was extremely satisfied and the entire experience exceeded my expectations! The professionalism from all parties encountered brought a sense of relief and consolation. I will highly recommend this dealership to family friends and colleagues immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Purchase Experience

By GSDwight on 9/7/2019 at 3:34 PM. Helped by Christine.

I walked into the dealership and from that first moment until completing the purchase, had a great experience. Sales and finance were exceptional. I recommend this dealership highly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very professional...good people

By KCeylon on 8/27/2019 at 8:55 AM. Helped by Gavin.

great experience...I highly recommend them....I will be back. i was treated so well. everyone was so nice...Gavin is great. Most dealerships don't do follow ups...but they did. Thanks Guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jennifer on 8/24/2019 at 3:12 PM. Helped by Larry.

Everyone was very professional and accommodating. Larry, in the sales department, was very patient with me and very knowledgeable about all the vehicles. He answered any and all of my questions promptly and fully.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GLC 300 Purchase

By cjenkin on 8/23/2019 at 10:57 AM. Helped by Byron, Rebecca.

My purchase experience was excellent. Byron and Rebecca were really good in explaining the benefits of the car and providing expertise on how to effectively utilize my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service was excellent

By tia on 8/17/2019 at 1:40 AM. Helped by FERNADO.

The customer service is always great. That is why the current vehicle is the second one purchased at the Mercedes Benz of Collierville location. They are serious about providing good customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servce

By Carol on 8/11/2019 at 2:59 PM. Helped by Ken.

Ken in service department took care of my car and had me back on road quickly. It as a routine service visit and it was efficient and top notch service.

I would recommend this dealer.