Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By gal8737 on 8/15/2019 at 10:25 PM.

Zac Nichols was easy to ask questions to and efficient at helping us purchase a new-to-us car. He honestly cared about our purchase and ensuring the car was a good fit for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Used vehicle purchase

By Jdubs on 8/13/2019 at 3:24 PM.

The service from Charles England was exceptional, truthful and judgement free when I needed a car on a budget. Great at discovering/meeting customer needs!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Quick Friendly Service

By Thinz57 on 8/12/2019 at 11:14 PM.

Zac Nichols helped my wife and I find my new car in a very speedy and friendly manner. He also helped speed the process as we got it all done in less than 3hrs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, comfortable, pressureless

By Tbaugh on 8/10/2019 at 8:10 PM.

William made things simple and easy. It was great finding someone who was very easy to work with, without that crazy sales pressure you get from other places. Thanks William for taking such great care of my friend!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By Deb on 8/9/2019 at 2:20 PM.

What a great experience! Charles was exceptional - patient with all our concerns and questions. Took his time to make sure we were completely satisfied and happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Staff

By Biram, Medhat on 8/5/2019 at 3:41 PM. Helped by Kyle Lawrence.

Zac and the staff at the Mercedes Dealership in Columbia Missouri were professionals . They treated me with respect and were friendly from every step of the sales process. I highly recommend Zak .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Lewis & Jill on 8/1/2019 at 6:13 PM.

Wow is all I can say! We have never had such a pleasant experience when car shopping. Kofi was expecting us, and had two cars pulled up and cooling down when we arrived. He had never met us, but somehow knew exactly what we wanted. Everyone at the dealership made us feel welcome as soon as we stepped in the door. 5 stars is not enough for Kofi or the dealership. We are officially forever customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Buying Process

By Traveler on 8/1/2019 at 3:01 PM.

Zac Nichols, Mercedes-Benz of Columbia you are great! My wife and I weren't sure if we wanted an SUV or a sedan to replace our current car. Zac made sure we had ample time to decide which one suited our needs. Once we made our decision Zac brought us a price that was very fair. When we're ready to purchase another car we will call Zac to work with us. Thanks, Zac, for making the buying process go so smoothly. We love our car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our recent purchase

By JRM on 7/30/2019 at 7:13 PM.

We have previously bought automobiles from Mercedes Bez of Columbia, but this was our first time with Zac Nichols as our salesperson. Zac was a real pleasure to work with. He was attentive to our ideas, did not pressure our decision at all, and we were very happy with the conclusion of our purchase. We definitely would recommend Zac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome Sales

By Blue Eyez on 7/30/2019 at 1:31 AM.

This was our third vehicle purchaser with Charles England he is very helpful and out going, he spends his time helping you find exactly what your looking for in a vehicle to make sure your happy and trust me each time he has defiantly worked his tail off for us to be sure we get what we were looking for and sometimes more like this time as I was letting go of a very beautiful GLA 250 we never thought I would let go of. He has made it very easy to be able keep the loyalty going, he makes me feel like we have know each other forever as well and that he is not just a car salesman. CHARLES IS AMAZING TO SAY THE LEAST!! THANK YOU SO VERY MUCH ONCE AGAIN!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Such a pleasant surprise!

By David&Sue on 7/30/2019 at 12:13 AM. Helped by David in finance.

We had been out shopping for a car all day and just happened to see a car we liked on the lot. We stopped in and Kofi greeted us warmly. He answered our questions about the car and pulled it up to the door for us to test drive, making sure it had gas in it and was ready to go. It was blistering hot out and we were so tired so saving us a few steps was appreciated. We loved the car and they didn’t pressure us or play games with the price. I can honestly say we will be a loyal Mercedes Benz customer. Loved the no stress atmosphere and David the finance guy has the best puns! This was the first time I’ve ever bought a car without getting a headache. What a pleasant experience. Thank you, thank you, thank you Mercedes Benz!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Charles England was very professional

By JJ33 on 7/29/2019 at 11:49 PM.

We came to buy BMW, but Charles sold us on the quality of the Mercedes. The service aspect and extended warranty of the Mercedes also helped to sell us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We loved our experience and you will too!

By CaseySmith on 7/29/2019 at 5:28 PM.

We weren’t expecting to buy in Columbia, but Zac Nichols and the team at Mercedes-Benz really made the difference. They exceeded our expectations and we left with an excellent vehicle for our family. Couldn’t be happier. Go see them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By JessSmith4 on 7/29/2019 at 2:51 PM.

My husband and I had a the best car buying experience with Zac Nichols at Mercedes Benz of Columbia. Zac was able to get us in the exact car we wanted for a price that beat other competitors we were considering. We stopped by the dealership on our way to look at a long list of vehicles elsewhere and it ended up being our first and last stop. We were treated extremely kindly. We had our 4 children with us and Zac treated them to drinks and cotton candy so it made the car buying experience fun for them and so much easier for us. It’s the first time we’ve considered purchasing a new vehicle fun! We will be return customers. Thanks Zac and the rest of the team at Mercedes-Benz Columbia!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

July purchase from Charles English rev 1

By New purchase 201907 on 7/27/2019 at 7:47 PM. Helped by Scott Lapsley.

I had a very positive experience with the Mercedes-Benz dealership in Columbia, MO. Sales rep and loan officer were very helpful and pleasant to work with. Follow up with a couple of small issues with the car has also been positive resulting in a quick correction of the issues. Loan officer worked to get us the best interest rate possible using a local banking organization. Car was clean and polished when we received it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jamie on 7/27/2019 at 6:17 PM.

We were greeted with a smile and Zac was ready to help us. He was willing to answer questions and great to work with. I would recommend this dealership!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By james on 7/27/2019 at 6:12 PM.

Did a awesome job, it didn't take but a couple hours and we were on our way. We will be back for our next purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST!

By Borno on 7/26/2019 at 7:45 PM.

My wife and I were on the lot on a Sunday looking at a car her daughter was thinking about buying and I saw MY car across the lot. I called Rusty Drewing about it a couple of days later and he and Zac Nichols worked with me to purchase. Both Zac and Rusty are great to work with. From test drive to drive off the lot I couldn't have asked for better service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extraordinary Customer Service

By Jared H. on 7/26/2019 at 2:39 PM.

Charles England was a great guy to work with during my Denali purchase. I went into the dealership with very little time to spare and he went above and beyond to make the pieces come together in a timely manner. I would certainly go see Charles if you’re in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase experience to date

By NMS on 7/25/2019 at 12:04 AM.

My wife and I were on the search to replace her 2010 Escape with a larger 3rd row SUV. We visited several dealerships and worked with numerous sales people before seeing a used 2016 Pathfinder on the Mercedes of Columbia website. I put in a request for an appointment at 10pm on a Friday night and got a text back within minutes from Zac Nichols to arrange a time on Saturday to see the car. Was very impressed with the quick response and even more impressed with the service we received upon visiting the dealership. Zac was very easy to work with... informative and helpful making it a very comfortable experience. We were also impressed with the dealership. It was clean, quality of cars on the lot was great, and seemed like a very low pressure environment. When it finally came time to talk about the price, they made a very competitive offer without all the back and forth that we received from the other places. Dahn Do was also great to deal with in the final sale of the car. I would recommend this crew to anyone and would definitely like to work with them in the future!

I would recommend this dealer.