Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Mo5423 on 1/11/2019 at 3:31 AM.

Excellent service! I am always very pleased with my service adviser Robert Damas, everyone is very helpful and friendly. My car is delivered back to me clean inside and out! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic Staff.

By Flecha, Gloria621 on 1/11/2019 at 1:53 AM. Helped by Kevin Laplanche and Herbert..

Very professional staff and very friendly. Car service in a timely manner. Kevin was very helpful and explain to us with details what needed to be done to the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By Mpla0209 on 1/10/2019 at 11:15 PM.

Oscar was our sales consultant. He was excellent! We were very impressed with how well he knew the product. From the history of how Mercedez Benz became what it is today, as well as, the knowledge and enthusiasm he portrays when talking about the cars. it is clear he loves what he does and that same feeling he passed on to us. His customer service skills are superb! We are glad to have met him, and look forward to a lasting relationship with him and Mercedez Benz! Thank you! Magdelaine Pla

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Georgia

By Georgia on 1/7/2019 at 6:57 PM. Helped by Adam Litman.

Cutler Bay service Dept has always been exceptional from start to finish. Adam Litman always goes the extra mile to accommodate me. He is very efficient. Thank you! Georgia favelli

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By 2017 Mercedes Benz on 1/6/2019 at 2:20 PM.

Personal courteous attention. Excellent knowledge and expertise assisting to answer my concerns. Dealership ambiance is highly pleasant and all employees show willingness to help as you walk in the show room and the service area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!!

By Eve K on 1/4/2019 at 3:19 AM. Helped by Gentleman who did our finance was wonderful!( Name?).

I have dealt with Mercedes of Cutler Bay for many years but only recently met Mr. Ortiz. I have always had wonderful experiences at this outstanding dealership and this past experience was no different!!! Oliver is not only most efficient but accommodating and courteous, as well. It is quite obvious that Oliver is intent upon making each customer perfectly happy and ensure that the experience of getting a new car is as effortless and enjoyable as possible!!! Mercedes -Benz of Cutler Bay is a “class act” dealership and Mr. Oliver Ortiz is to be commended!!! Looking forward to many future dealings with you, Oliver!!! Eve

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful!!!

By Yanittza on 1/4/2019 at 7:07 PM.

I found the desired car, the dealer's service was wonderful, including the sellers, finance, manager and administration. The purchase was good and easy . Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had the best service.

By Carolina on 1/3/2019 at 8:18 PM.

My experience getting this new lease was amazing. The best service and attention from Oliver and his team. Got the car that i was looking for and much more. I recommend them very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Evillavi on 1/2/2019 at 9:47 PM.

They are really committed to offer you the best deal and the best experience when buying a car. They will go to battle for you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous

By Driver77 on 12/31/2018 at 9:38 PM.

Oscar is Fabulous! He went above and beyond to find me a car. He brought it to my house to see and of course I loved the car. He came back this morning to deliver the car and finish the paper work. This is the best service we have had purchasing a car! Thank you Oscar.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Special treatment

By Roger Branco on 12/27/2018 at 3:45 PM.

Sergio is very attentive and worked with me on all my demands. Made me feel like I negotiated a great deal. Oliver made my son feel special with a toy car (which I want for myself)! I am a repeat customer, and should repeat every 3 years

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great dealership.

By RichardB on 12/31/2018 at 5:36 PM.

From the facility being beautiful and immaculate, to the quality of the staff and workmanship I highly recommend MBCB. The management is obviously hands on and first class It’s reflected on all levels.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dian1979 on 12/31/2018 at 4:21 PM.

I had a great experience . They helped me find exactly what I was looking for and I left the dealer feeling great about the purchase and the entire experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Writer truly exceptional

By Raulb on 12/31/2018 at 4:02 PM. Helped by Herbert Kanzki.

Herbert helped me with my issues and was the outmost professional while getting my service done. I would recommend my service writer to my friends.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

glad they were there

By jean marie on 12/26/2018 at 2:51 PM. Helped by i do not see the name of the man in service that i worked with.

my sensor (?) went out on my gla, car would not even drive so to say the least it was a scary experience; but, thankfully i am still under warranty and my car was towed into the nearest dealership ~ cutler bay benz fixed the issue in a timely manner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

5th Benz from Cutler Bay

By torquerules on 12/23/2018 at 1:06 AM.

There’s no reason for me to go anywhere else, everyone is super cool, professional, knowledgeable, courteous and always keep you informed ! Riding in my twin turbo GLS 550 Rick G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my vehicle

By Diqua on 12/22/2018 at 12:35 AM.

After a really bad experience with leasing my last vehicle, it was refreshing to deal with someone who is knowledgeable and got me in and out and was respectful for my time. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mindblowing experience!

By cata2005 on 12/20/2018 at 9:07 PM.

The customer service was excellent, Laura asked all my questions and fullfilled all my concerns and needs when making a final decision on purchasing the car. I wish everyone was as professional as Laura and as accomodating and understading, since Purchasing a car and making sure you are making a good decision can be hard at times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful,excellent service and great place to buy a car

By Jochi1234 on 12/18/2018 at 4:53 AM. Helped by Adam (Service).

I’ve bought many cars in the last 40 years, but the experience at Mercedes Benz of Cutler Bay is unique. Jose Alfonso is a professional salesman and a pleasure to do business with. The Service Department is the best. Great Job guys !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% Satisfy with Mercedes-Benz of Cutler Bay

By carlos evora on 12/15/2018 at 11:42 PM. Helped by Mr. Lucano.

100% Satisfy with Mercedes-Benz of Cutler Bay and the employee and Excellent Technician Mr. Lucano Excellent customer Service. Mr., Jose Castillo I would recommend to anyone Mercedes-Benz of Cutler Bay

I would recommend this dealer.