Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Perfect services , perfect attention

By Jlucas on 11/13/2018 at 3:39 AM.

Best experience I ever had during the process of buying a vehicle. Very profesional but at the same time very comprensible with my situation. Congrats , you have a very good profesional and I might say a better person. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just Pure Luxury Service

By acperez1 on 11/12/2018 at 11:04 PM.

It was a very pleasant buying experience , unmatched service , especially for busy people like me Is the kind and detailed attention expected for a luxury vehicle brand

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Giselle1012 on 11/8/2018 at 9:07 PM.

Thank you to Mercedes Benz of Cutler Bay and especially to Maribel Ramos whom was my salesperson. Maribel did an amazing job in helping me get the perfect car. I told her what I was hoping to get and she was able to provide me with exactly what I wanted and at an affordable price for me. I’m so appreciative of her and her eagerness to make sure I got just what I wanted and I couldn’t thank her enough. She was attentive, respectful and helpful in so many ways. Thankyou again Maribel for making the car searching experience so much easier for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease Trade In

By Geneva T Stirrup on 11/3/2018 at 3:52 PM.

Danny took the time over several weeks before I actually returned my leased vehicle to show me different vehicles. he never rushed, answered all questions.Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PABLO THE BigEST

By Pablin on 11/3/2018 at 3:29 AM.

Pablito muchas gracias estoy súper feliz con el carro!... un servicio excelente!... Es el segundo carro que me vendes pasan los años y cada vez más prefecional!... Se nota que en estos años has progresado mucho y ste lo merece, me alegra mucho por ti!... te han dado una oficina mucho grande, te viene muy bien ya que tu te haz ensanchado bastante!.... en experiencia claro. Amigo no le tema a pasar al XL!... a todos nos toca! Buen provecho! Muchas gracias!....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Complete Satisfaction

By ChabelyM on 11/2/2018 at 8:17 PM.

I have had the pleasure of leasing already two cars from the Mercedes-Benz Cutler Bay and it has never been a disappointment. In both occasions the manager Daniel Baster has helped me get the best deal possible overseeing his business, yet also making sure there's customer satisfaction. This last time I leased with salesman Jack Mitrani who went up and above to really work with me and put up with my indecisive self, we checked out about 4 different model cars several time and was completely patience with me. This second time around I don't know how we signed the deal within 3 hours, but the experience was just perfect. Thank you to both Daniel Baster and Jack Mitrani for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just perfect

By Dian1979 on 11/1/2018 at 1:13 PM.

It was a great experience . They catered to my needs , allow to look and compare freely until I found Exactly what I was looking for

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Lease return/ new lease purchase

By Tamra on 10/30/2018 at 3:00 PM.

Laura was very nice and did everything she could to meet my needs in purchases new car. Customer service was exceptional. I will definitely refer to this branch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By MannyNiebla on 10/27/2018 at 8:44 PM.

This is the third car I buy from Laura. She is a straight forward and effective advocate for her clients. She knows exactly what I want and finds a way to get it done. I don’t trust anyone else to get the job done like her. Thank you, Laura!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

I love the vehicle

By Nene on 10/27/2018 at 7:20 PM.

Carlos was superb!😄👍🏽 Extremely patient and was very attentive to my various concerns. Carlos was aware that I was very interested in purchasing the vehicle as I was willing to drive 4 hours to retrieve it. That says a lot about how Carlos was able to seal the deal. When I finally met Carlos his personality was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond Excellent!

By Nathalie Sarmiento on 10/18/2018 at 3:22 PM.

Laura pulled all the stops to get the perfect car for us. She went above and beyond to get the exact car we wanted making this a great experience! She was immensely helpful and efficient working on our deal. She was incredibly patient, responsive and answered our many questions quickly via phone and text. I highly recommend her!! If all sales reps were like Laura, car buying would be a pleasant experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class All The Way!!!!

By foxylady on 10/18/2018 at 1:09 PM.

Oliver and Pablo are the best dealers in the car business hands down. They attended to my every need and made sure that I received the attention and service I did not know was even possible. I truly feel like they treated me as family member when I needed their assistance. They don't pressure you in to buying things you don't need and are very straight forward and always looking out for your best interest. I definitely will continue to buy cars from them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Knucklez305 on 10/15/2018 at 3:09 PM.

Oliver was very kind and showed me exactly what I was looking for without pressuring me into anything like other dealers. Very friendly staff from sales women to finance. Glad to be part of the family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SON LOS MEJORES

By yulia83 on 10/15/2018 at 3:19 PM.

LOS MEJORES SE LOS RECOMIENDO SIEMPRE ME VOY MUY FELIZ LOS MEJORES 3 AÑOS Y LOS QUE FALTAN MERCEDEZ CUTLER BAY EXCELENTE TRATO Y MUY PROFESIONALES LES RECOMIENDO A OLIVER Y PABLO EN FIN TODOA SON MAGNÍFICOS Y EN SERVICIO A CHARLIE LOS AMOOOO POR SIEMPRE CON USTEDES !!! 💥💥💥💥💥💪🏻

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team!! Best deal ever!!

By Arielmv1420 on 10/15/2018 at 3:13 PM.

The best team ever, I close 3 deal there, big thanks to Pablo the salesman, ever the financial manager and Oliver Ortiz, they know how help people, and believe me I’m coming back when my leases finish, I found a new home!! Thank you guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Susanagaray on 10/12/2018 at 6:34 PM.

I was please with my lease. Oliver was very profesional a cordial. I been a loyal customer since 2011 and since that time I always have had a good experience with Oliver and his professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredibly pleasant

By kwbikers on 10/14/2018 at 5:05 PM.

Oscar was an awesome salesman and a deal maker. Mercedes Benz of Cutler Bay should feel lucky to have him as a member of the sales team! Oscar keep up the work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, patient, and friendly.

By Lisa on 10/12/2018 at 8:46 PM.

Joe was very kind and patient with me. I would definitely work with him again in the future. I’m very happy with my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most Beautiful Dealership!!!!!

By Nura’s MB on 10/11/2018 at 9:30 AM. Helped by Miriam.

My entire experience was started on line., and ended the day I picked up the car. The sales representative listened to me as a buyer. Thank you Mercedes Benz of Cutler Bay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprisingly Great.

By Condor35 on 10/3/2018 at 6:17 PM.

It was an easy friendly approach based on realistic options in hand. Process ran smoothly and with no hesitation came to a simple closing end. Now, what comes next, is to make a long lasting satisfaction history.

I would recommend this dealer.