Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.1  
Friendliness
3.5  
Overall Experience
3  
Price
3.1  
Quality of Work
3.7  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

A SERVICE

By Delores Evans on 5/26/2017 at 2:12 PM. Helped by Wallance P.

I took my car in for A-service. I made sure my technician explained what entailed the A service. I was in/out within an hour. My car was also washed but not vacuumed. I am not sure if they suppose to vacuum it or not. But excellent service on THIS DAY Delores Evans

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Good will makes up for customers coming back!

By HMM Denver. on 5/25/2017 at 11:00 PM. Helped by Geoffrey.

I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about my business. Geoffrey took great care of me and even though I had to ask for him to cover a repair I thought should've been covered in the first place, he graciously resolved my problem and I feel that I can trust working with this company considering they were willing to stand behind the product.

I would recommend this dealer.

Overall Rating

3.2  

1   Customer Service
5   Friendliness
3   Overall Experience
4   Price
3   Quality of Work

Great cars poor service

By whotoo on 3/16/2017 at 7:56 PM. Helped by don't recall name and can't read signature.

We felt very rushed by the finance person but made through. They lost one of the car keys and promised it in 4-5 days. It is now 18 days and still no word. Calls to check status found everyone passing the buck. Try to call for a manager without a name and the computer will hang up on you. I'm getting worried about the service contract they sold me.

I would not recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

snow tires put on a G wagon

By curly on 1/16/2017 at 7:29 PM. Helped by dont recall name.

Called in a week in advance to try and get the first appointment in the morning. they were unable to commit to the first appointment - not sure why. arrived at 7, was told it would take 1.5 to 2 hours, ended taking 2.5 hours. and no one was quite sure why

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Please hire someone more professional

By CrumYou on 8/30/2016 at 12:42 AM. Helped by Kahley Stone.

Please know that Sales People like Kahley Stone Will hurt your customer retention. We as customers want our wants and needs addressed. We do not want to be told how someone who gets paid to assist us. Is depressed and hates her current situation and she has to do to in order to get paid what she is owned from her past employer. Woman nobody cares. You lost a car deal. Maybe stop talking about your issues and focus on selling cars. Try making money the legal way and not by going after people......she was a waste of my time!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait/switch, hoodwinked bad example of a Mercedes Benz.

By Justsayno on 8/26/2016 at 5:58 PM. Helped by Rich - used car manager.

First let me say, I love Mercedes Benz. It's so very unfortunate that this particular dealership is authorized to sell such a fine piece of machinery. Thank goodness in the Denver area you have several other choices any of which are better than this one. The whole buying experience has been deplorable. This is my fifth MB so I know what should be expected. They didn't honor the "we owe you", they didn't thoroughly check the car for problems as they stated, or they would have caught what is now my $2500 brunt to bear. They also didn't write all of the information down regarding we owe you, now I know why - so they could bait and switch me. When I brought the car in, no one called to update me on the time frame - Theresa was supposedly my service rep although since she never felt the need to call I have no idea if Theresa really exists. I finally called and was told the car was ready. When I got there I asked for Theresa and stated I was here to pick up my car. A gentlemen goes back to talk to someone (I can only guess Theresa) and comes back with the keys and says "here you go". Really? Here you go?? I said what was done to it? He was clearly annoyed went back and talked to someone and came back with no further information. I ended up talking to Rich (used car manager), he said what they did to the car and it was all fixed. I get into it and gee guess what it wasn't fixed. No attention to detail, no care that it was very inconvenient to get a ride to the dealership only to not be able to take the car. Fast forward to the next day I get a call from Rich, "yeah we aren't going to fix it because it's going to cost too much. According to Rich the "we owe you" only means they'll look at it, doesn't mean they'll fix it. I asked if he'd buy the car back and of course his response was disgustingly laughable as I imagined it would be. Song and dance. Morale of the story. Mercedes Benz of Denver is not a trustworthy dealership, it is not one that deserves to sell MB. I will tell anyone that listens, and thankfully I know a lot of people, to stay away from this dealership. Certainly I know, little 'ole me, can only effect so many readers. But if they loose one customer from reading this I'm a happy women.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

PLEASE INSPECT YOUR CAR THOROUGHLY AFTER HAVING SERVICE

By alilrnr on 4/8/2016 at 12:51 AM. Helped by Antonio Torres-Gonzalez & Service manager Clark.

I took my Mercedes in to have work done due to a recall. I was given a loaner car and was asked to sign a waiver saying I wouldn't have any animals in the car. Almost immediately after I got into the car I noticed dog hair plastered in the cup holders, on the mats and there was dog slobber covering the entire passenger seat. I called the dealership to let them know what I saw and that I DID NOT own a dog.and did not want to be charged for the dog hair everywhere. When I picked my car up the next day there was a 3 inch tear in the seam of my drivers seat that wasn't there when I dropped it off. I spoke with the service manager Clark and was assured that they would fix my seat and that he himself would be in charge from beginning to end to assure the work was done. Clark asked me to call and set up an appointment which I did. My husband took off from work to take it in for me only to get there and have the service manager tell him that the seat was 'average wear and tear' and that they would not fix it. My husband asked to speak to,Clark and was told he was in a meeting. My husband and I both called and left Clark a message explaining what we were being told and we have yet to get a call back from him or anyone else in the dealership. As a woman I am very skeptical to take my car in to a dealership for service because I feel as though I will be mislead. This only confirms that you cannot trust what has been promised to you. I drive a 2008 Mercedes C300 and I was seriously looking to upgrade and had considered this dealership but if this is how they treat service (women) customers, I can only imagine how they would treat their retail customers. Bad bad customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By Art303 on 4/1/2016 at 9:41 PM. Helped by Daniel nathanson.

I was treated very well and put into a very nice car. The sales man was one of the best I've ever worked couldn't be happier!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Haven't bought car yet but highly recommend!

By Conative126 on 3/26/2016 at 5:49 PM. Helped by Daniel Nathanson, Matt Marr.

I'm the type of person who takes a long time to purchase a car. I know that I am a "difficult" customer- especially because I only have Saturday's off to explore and it's a dealer's busy day. I have spent a few months going around to different dealers looking at many makes. I'm not quite set on what type of vehicle I want so I have been exploring multiple options in various makes. My experience this morning with Daniel has been the best yet! I arrived at Mercedes-Benz of Denver this morning when they first opened and Daniel greeted me with a smile and an upbeat enthusiastic attitude. We sat and discussed for a few minutes what I've been contemplating and we made a plan based on that discussion. He took the time to understand what I'm looking for and presented a few options for me. I even told him that I take a long time to make a decision and he didn't fret. He assured me that he sympathizes with my situation and understands the car purchase is a very large purchase for me and implored that I take my time and visit with each model that may be of interest. Well, 4 models later and probably 2 different selections from each, we have found what I believe to be a wonderful fit for me! I still have to sleep on this decision but I know the GLC is currently at the top of my lost by a small landslide. Daniel's patience, enthusiasm and calm nature have made my visit with Mercedes the best from any brand. The vehicles as well for me are also superior. Now I just have to decide on when I can manage this new purchase.. The manager Matt was also really sweet and helpful. I can't wait to fully commit to the Mercedes GLC and come back to work with Daniel and Matt!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Sarah Michelle on 3/29/2016 at 1:55 AM. Helped by Daniel Nathanson.

I had a wonderful experience at this dealership. I have been leasing cars for over 2 decades and have dealt with many dealerships and car brands. The dealership is filled with friendly faces and the representative that assisted me (Daniel Nathanson) was so kind and knowledgable. I highly recommend this dealership and Dan!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great

By Shelby on 3/23/2016 at 2:40 PM. Helped by Dan Nathanson.

Coming from a Honda Civic, Mercedes is a day and night difference financially and carwise. But I was finally able to allow myself to choose what I want without looking at the price tag as much as I did in the past. I was really leaning towards BMW. But after visiting this dealership and talking to Dan Nathanson, who let me tell you something REALLY knows his stuff! I had my eyes set on CLA complete package. The price Dan quoted me was a steal! I also appreciate how patient he was since I kept asking him ALOT of questions.Throughout the whole time he was extremely helpful and pleasant to deal with!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wonderful staff and cust service, new facility will b a +

By Processor master on 3/21/2016 at 4:41 PM. Helped by Daniel Nathanson.

I've been a customer of Murray Motors for many years. I recently returned my Mercedes-Benz lease to find out that Murray is now Mercedes-Benz of Denver, under new management. At first I was a bit skeptical because you never know how things will change with new management. I can honestly say that there are some new faces, some familiar however, the attention to customer satisfaction and the servicing all guests was Mercedes quality. From the sales staff to the porters, I felt like I am a valued customer. The only downside (and the reason for the 4 stars on this review) is that they are currently under construction. I returned my 2013 C Class for a new 2016 C class. The return process went extremely smoothly- phew! Viewing the new c class took a little extra time because of the construction and challenges with space in their inventory. I worked with a new salesman, Daniel N. who took great care of me. He has always been extremely responsive and had down a wonderful job from start through continuing to follow up with me. I'm sad on one hand to see Murray go but I'm very very satisfied with the new management and staff. I look forward to continuing my long time relationship with Mercedes Benz and look forward to seeing the new building of Mercedes-Benz of Denver!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Lacking ethics and integrity

By Lance N. on 3/3/2016 at 10:45 PM. Helped by Both client advisors were pleasant enough, but the sales manager is awful and rude yelling at employees and reneging on deals..

I purchased my 335xi new at this dealership, on the BMW side, in 2008. It is in immaculate condition with less than 41,000 miles having been garaged since new. As it was time to upgrade with a growing family I'd been looking online at all dealerships in the area, but found the GL450 we wanted here. We called and scheduled a test drive of the vehicle and to have my car appraised. At this point we've already taken test drives in a new Yukon Denali as well as an Infiniti QX80 so we have multiple appraisals. Knowing full well that trade-in value is never what one expects, the offer from the dealer where I'd originally bought and done much of the service work was 30-50% less than other offers. While I was not happy, this was the vehicle my wife wanted to I continued to work with the client advisors and forwarded the other appraisal per their request. Through telephone conversations and emails, we agreed to a price higher than I liked, but workable with the interest promotion running at the time for Certified Pre-Owned Mercedes-Benz. After some discussion with the wife, we agreed to move forward. We called the dealership and spoke to our client advisor, confirmed the vehicle was still there and that the deal plainly written in the email exchange was still valid. We were told to come down to the dealership and we would write up the paperwork. We arrived less than 30 minutes later and our advisor was tied up with another customer. We said no problem, we'd get the vehicle ready and my pregnant wife and I proceeded to clear all personal effects out of my vehicle. We'd just finished and I was starting to remove the ski rack when the sales manager came out, in the dark and in the parking lot, without even inviting us in, rudely pulled the deal off the table and said he'd need an additional $3,500; this was more than the original offer written up by the same sales manager at the first test-drive and appraisal 5 days prior! My wife, an attorney, was incredulous and feels that at least in good faith they should have honored the deal agreed to in writing and legally they should be bound as we had an implied contract; offer made and accepted. I have this offer clearly written in the email. Later that evening I wrote both Steve O., the business manager for MB of Denver, and also to their corporate headquarters, Sonic Automotive, explaining the situation and including said email with the agreed to price stated by the dealership, not me. We have yet to receive even an acknowledgement or an apology. In my business I negotiate in good faith and honor my agreements, both verbal and written. Clearly this business neither adheres to its own creed "...committed to providing our customers with an outstanding automotive experience; delivered with professionalism, integrity and enthusiasm" nor its stated commitments of "Maintaining the highest standards of ethical conduct"; both stated on their corporate website. Certainly what my wife and I experienced was not professional and was absolutely without integrity or ethical conduct. I cannot state strongly enough our disappointment regarding Mercedes-Benz of Denver's business practices regarding false agreements, unfaithful negotiating practices, and a clear bait and switch at the close of an agreed to deal. If you're looking for a vehicle, we'd emphatically recommend you take your business elsewhere. I'm regretful that I gave them my business in 2008.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Parts and Service Scam

By Charles on 12/2/2015 at 5:14 PM. Helped by GM Steve O'Kane.

No longer Murray Motors now Sonic Dealership and it shows. Took my 2012 GL 550 in for basic service and was presented with $10,000 bill. Service department stated all 4 of my air bags are failing. I have an extended warranty and the warranty company sent a tech to verify the failure. All a scam no air bag issues. It took 1 1/2 weeks to get my car back and they did not address any of the minor issues I requested to be fixed such as my key battery, brake light, and low tire presser. I called the GM several times to address these issues no call back. Its no longer the Murray Motors that I bought my previous two cars from. I will never go back and will suggest to everyone not to do business with them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Walk-in turned sale

By JoyFel on 11/20/2015 at 5:58 PM. Helped by Joey Cravotta.

After thinking I had made up my mind to purchase another luxury brand SUV, I figured I better stop in to "rule out" a Mercedes. We were greeted promptly at the door, not by a sales person, but that gentleman found us Joey Cravotta right away. Joey sat down with us, asked us what we were looking for in a car, and quickly had a few options in a broad range of prices for us to test out. He was VERY knowledgable on the vehicles, and ultimately won our business. He was not pushy at all, yet very responsive. Joey and his coworkers get our 5-start rating. The only reason I give an overall 4 out of 5 is for the current "under construction" phase of the building. At the moment, the facility itself is not what I would picture a typical Mercedes-Benz dealership to look like. The front desk lady was very nice and accommodating, yet not dressed the part. This is a tough location for a luxury car dealership with all the traffic, tight and busy streets. Hopefully once the new and improved building is finished, the experience of buying a Mercedes-Benz will come full circle.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Unprofessional

By Dixiedog on 9/29/2015 at 2:49 PM. Helped by Shipman (sales), Tyler ( Manager) and warranty department.

I would never again or recommend buying a car from their used car department. If they were a realtor they would of lost their license for disclosure. I did not like their manager Tyler at all. Painless my eye and they try to give you as little as possible for your trade. Its only painless if you agree to their terms which was higher payments and half for your trade. The only thing that closed the deal is when we started to get up and walk out the door. The deal was fine after some work but is not worth going to them next time around. Their extended warranty department was not very happy either when we turned them down. $2 k for a warranty. If you really want one, you can buy them elsewhere for about the same with better customer service ratings. I have looked into it. The sales person must be making a lot of money off their customers with his google watches and pimped up SUV's. The only person that I though was nice was the sales person. The young man was not tainted yet.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Be careful when buying used

By Dck5280 on 6/27/2015 at 12:03 PM. Helped by I will not mention names..

I would be very cautious if buying a used car from this dealer. I bought a car from this dealer last fall and 1-2 months later the check engine light came on, their "service contract" didn't cover the issue, I took it in, had it fixed and 4 months after that, the motor blew while running at high speeds. Once again, their "service contract" didn't cover the motor blow. I reached out for help, the first few times- no response. Finally, after weeks of fighting with Easy Care, I touched base with a staff member who transefered me to the guy who sold me the "peace of mind" service contract.... What a joke! They claim to have done "everything that they could." Clearly, they didn't inspect the vehicle the way that they should have, they didn't offer to remedy the situation in any way. In fact one of the managers who was new informed me that the "tone" that my mechanic and I set with the service contract company set us up for failure from the start.... It's not about us!!!! It's about my car... I kept my end of the bargain... Did they? No! Beware of this dealer and any other Sonic Automotive dealer. I didn't experience from them that they stand behind their cars.... I don't want to see anyone else go through what I did!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Take Responsibility!!!

By dbailey on 1/20/2015 at 8:48 PM.

I was having my E-class sedan serviced at Murray MB, and the service bay door fell on my head. They will not even pay for my medical bills, and their insurance company is extremely rude. When I tried to call the service manager, he would not even talk to me. What a terrible experience - do not ever walk in the service bay area ... their doors malfunction, and could unexpectedly smash down on a person.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in to purchase

By mary.hubert.3 on 12/3/2014 at 2:55 PM. Helped by Ben Serrano.

When I decided to trade my 88 classic for a Smart car to fit our toyhawler Ben Helped me in every way to receive top dollar in trade. His help was more effective than my attempts to sell my classic myself. He also followed up to see if the Smart car was preforming as we wanted. I will recommend him to my family and friends

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

The New Corporate Ownership has ruined the dealership

By tdillenberg on 11/21/2014 at 1:40 AM. Helped by Most of the people listed above don't work for the dealership now..

I have serviced my Mercedes at Murray Motors and Mercedes of Denver for nine years. I have bought eight cars from the dealership for my family over this period but the love affair has ended. My 2011 ML was brought in for a routine service and I was quoted about $400. My usual service rep had a family emergency and the service rep billed me $750 +. I wrote an email to the new GM to look into this. After four weeks with no reply I resent the email and added that I assume the new corporate enity that bought the dealership has no desire to keep its old customers. Since there has been no reply I have moved on to a new Mercedes dealership as I will not deal with a Chevy dealership that pretends to be a Mercedes dealership.I expect to see baloons on their cars the next time a drive by Mercedes of Denver.

I would not recommend this dealer.