Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.6  
Overall Experience
4.2  
Price
4  
Quality of Work
4.4  
Service
4.1  

Dealer Reviews

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Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Flun Buying Experience and Great Service

By Regina on 6/7/2019 at 1:49 AM. Helped by Jim Vanides, Matthew Huff, Ivory Dabne is the person I wanted to buy my next car from but she was not there the day that we went in for service..

Went to Mercedes-Benz of Elmbrook to have the husband's Mercedes CLS 550 A/C serviced. While there, I wanted to take a look at MB SUV's. The salesman, Jim, must have known something about me that I did not know because within a few hours, I signed the paperwork for an MB E400 4Matic and I am enjoying it very much. And, I feel that I got a very good deal!!! And I cannot say enough good things about the service I received from Matthew Huff, the Service Director. I am very happy to know that I can look forward to a very good relationship with him and cannot thank him enough for what he has done for me already.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly people

By Rod m. on 11/7/2018 at 9:43 PM. Helped by Matt.

Friendly people, was helped before even getting inside building. They did the service that it was brought in for and did a safety inspection on auto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific experience purchasing ELW and PPM

By BrianJ on 10/30/2018 at 1:37 AM. Helped by Jason Mayes.

I could not be happier with Jason Mayes on my recent purchase of ELW and PPM. I strongly recommend Jason to anyone who is planning to purchase extended warranty or pre-paid maintenance.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Always issues with this dealership

By denial419 on 9/4/2018 at 12:07 PM. Helped by Various.

I recently purchased a certified pre-owned 2014 e350. I've had it for about 18 months. In that time frame, I've taken the vehicle in for service three times. Every time I would go in for service, I had to beg and plead and fight with them that I had a 2-year maintenance program INCLUDED! Each time they said "no, sorry" , the original owner only has that option, or, we'll do it for you "THIS TIME". Each time I went in, they would tell me this. Well last week their Finance Manager, found my original paperwork, were it states "2 YR MAINTENANCE INCLUDED!!!" She said it's "internal" paperwork, and could not give me a copy. Wow! Then when I came to pick up my car, it took them 30 minutes to find my keys. I don't recommend this dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By JAS K on 4/16/2018 at 7:58 PM. Helped by Jim vanides.

I bought my first Mercedes-Benz from here and it was the best experience. Jim was great he made the whole transaction very smooth. He went above and beyond to show us how everything in the car worked and made us feel comfortable before we bought the car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

CPO Mercedes Needed Brakes/Rotors Less Than 2500 Miles

By JC6587 on 5/24/2017 at 12:18 PM. Helped by Matthew Huff.

We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had a problem with the Pre-Safe system that required us to take it to our nearest dealer to get it resolved. While there, we were told that the car required immediate attention for the brakes and rotors needed replacement immediately. We contacted Mercedes Benz of Elmbrook by email, providing them with all of the documentation as we were flabbergasted that with less than 2500 miles we would require brakes and rotors on a certified pre-owned vehicle. After several days with no response, we phoned them again and was promised a response. Several days later, with still no response, we reached out to the general manager who instructed his service director to look into the matter. Even more days later, the service director got back to us with this email: "It's my understanding the car has been driven less than 3000 miles since delivery.  In my experience limiting a vehicles mileage to 3000 miles per year will adversely effect the life of your brakes.  Not driving is often worse than driving too much." That moronic statement was just the prelude to them refusing to do anything. We had noted that from the time we received the car that each time you stepped on the brakes there was a strange "growling" noise but we disregarded it as we had paid extra to make sure that the vehicle was certified, never thinking that a certified vehicle could require brakes and rotors. Obviously, we could not believe that they would rebuff us in light of the evidence provided to them. Just one more example of let the buyer beware but where was the truth in the ad that a CPO Mercedes comes with "unlimited peace of mind?" Certainly not from this dealer where we are concerned.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Quality of Work

Drew Putterman was great

By Tizzy on 10/12/2016 at 9:43 PM. Helped by Drew Putterman was great.

Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy come, easy go!

By Archer13 on 9/15/2016 at 1:04 AM. Helped by Jim vanides, Jamie Ruis.

Nice job Elm brook of Brookfield! Easy and very fair negotiation in purchasing A pre owned Mercedes. You valued our time And met our expectations appropriately.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Long distance purchase

By RoadSaga Multi-use RV on 5/2/2016 at 8:09 PM. Helped by JR..

I just bought a 2016 Sprinter Van, 4x4, Passenger type, 144" Wheel base. . I searched and searched for it. By luck found the only one in the US with my specs. Elmbrook was getting the van the very next day. Working with JR was just a great experience. They delivered the van from Wisconsin to Virginia within 4 days of first contact. Originally I was quoted between $750 to $1000 for delivery, but JR got it done for $650. It arrived in perfect condition, and JR was excellent with the follow through. I am very satisfied with the price I paid, and how the whole transaction was handled.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

good dealership, but Mercedes sprinters are horrible

By vital Distribution, llc on 1/22/2016 at 4:40 AM. Helped by JR AND JAIME..

Good folks at the shop, sales people super friendly, cooperative, accommodating, good work , always happy with the work. Sometimes not enough mechanics on site. But can overlook that due to great work. However, no reflection on the dealership, I will never buy another sprinter. Mercedes worst product

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

guy in his 30's they dont give the time of day !!!!!!!!

By Justin@cyber on 9/4/2015 at 6:24 PM.

My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looking younger than I really am) I was standing in the middle of the showroom as sales guys walking by don’t even say hi or how are you doing is there anything I can help you with! I understand they get a lot of tire kickers but I would think a dearlship would have the staff at least acknowledge customers. The reason for coming to this dealer is to get service done on a 2014 Mercedes giving them more of my money! This will be the last time I take this car here sad but all very true! Good luck everyone else Justin

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By Katy1 on 7/26/2015 at 1:45 AM. Helped by Jim and ivory.

This is my second Mercedes purchase and it won't be my last. All of the employees in Waukesha are great and are all fantastic to work with. Jim is a lot of fun to work with it's always a great time getting a new car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SHINE ON!

By Dreamz2Reality on 4/7/2015 at 5:28 PM. Helped by Jim Vanides.

My recent foray into new-car purchasing at Mercedes-Benz of Elmbrook was a fantastic, awesome, rewarding experience! As a recent widow and confused, first-time car buyer (whose dear husband had always handled all of the luxury car-purchasing intricacies), I knew there would be an exhilarating but steep-learning curve in making this important acquisition. Where to start?? Enter Jim Vanides---outstanding salesperson extraordinaire in a class of his own! (Mercedes' secret-weapon--the V-class (Vanides) who is instrumental in selling the B, C, CLA, CLS, AMG, E, M, G, GL, GLA, GLK, S, SL, and SLK-class). Jim is the activating catalyst in exploding the "just-looking" mentality into the "returning satisfied-buyer" reaction. POW! He is professional, knowledgeable, efficient, trust-worthy, hard-working, kind, courteous, capable, patient, reliable, and über-helpful---topped off with a fun and delightfully-relatable demeanor. Jim doggedly persevered until he found the most glorious, totally-perfect vehicle for me. YAY! Apparently high-quality companies demand high-quality employees. Kudos to him and to the entire team for doing such an incredibly superb, stellar job! Shine on! Stay fabulous! THANK YOU! THANK YOU! THANK YOU!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unexpected Surprise!

By State Plumbing on 2/19/2015 at 5:06 PM. Helped by JR.

My company was working in Wauwatosa and I needed a missing part. I was on a parts run when I missed my turn. By fate I drove past Mercedes-Benz of Elmbrook and saw a Sprinter on the lot that I just had to have. I went inside and met JR, an expert in the business. I bought the Sprinter and was on my way. Now that's the kind of transaction everyone wants.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience!!!!

By pamelaweghorst on 12/15/2014 at 4:22 PM. Helped by ivory.

I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest, professional person I know. The service is also outstanding! I have followed Ivory from another Mercedes dealership and would follow her wherever she went.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ivory is AWESOME

By jboneg1 on 9/24/2014 at 11:53 PM. Helped by Ivory.

I had been searching for a vehicle that was in my price range with very low miles and I happened upon an ad on Cargurus. Thie car was at this dealership, and I called and spoke with the receptionist stating what I had to trade and how much I had to spend. I requested a call back from sales if it was possible to make thie sale happen. Ivory promptly called back and answered all my questions. Her last question was when would I like to come see the car. This was a problem for me as I had just had foot surgery, but not a problem for her. She volunteered to drive the car to my home after work, (I live about an hour north of the dealership), and bring everything needed to close the deal. Sure enough she showed up at the time she had planned and I was happy to give her this sale. She worked overtime, literally, to make this happen, and it was a big win for me. I got an incredible car for an incredible price and was happy to make a freind in Ivory. I can't say enough about the positive experience I had, thanks again Ivory!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 69th car purchase

By dmerit22 on 9/9/2014 at 3:17 AM. Helped by Jamie Ruis, Jeff Santos, Geremy Reichert.

I am a new customer of Elmbrook and I cannot over emphasize how well everything went. I was welcomed but not pressured. My salesperson, Jamie Ruis, was familiar with the car model I chose and he was very helpful in reviewing the functions and features of the car. The ML 350 replaced my E-Series Wagon making it my sixth Mercedes. What made this buying experience unique was the people. I kept thinking "if I were selling cars this is how I would treat customers". I have since been back for service work and that also went smoothly. There is a perception that the more expensive a car is the more the salespeople "qualify "the buyer. In this case everyone went out of their way to earn my business in a neighborly way. Will I be back as a customer? Of course.....don't friends usually do business with friends? That's how I feel about the staff at Mercedez Benz of Elmbrook.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new sprinter

By crabman53 on 8/31/2014 at 3:30 PM. Helped by J.R - Jason Mayes.

buying my van was a great experience,everyone at the dealership was helpful.i will be back to buy another van.Jason Mayes handled the financial end with great skill.J.R. is fantastic,he does know the cargo van business.i will recomend your dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have ever had!

By james.stephanek on 8/2/2014 at 3:54 PM. Helped by Jim and Jason.

Best car buying experience to date. Our salesman, Jim Vanides, was extremely helpful in finding us a new car. I was originally shopping for a Honda Ridgeline, but my wife said "Let's go test drive a Mercedes just for fun." We did, and left with an ML 350. Jim was very friendly and knowledgeable. He told us everything we needed to know about the SUV and answered any questions that came up. Jason was our finance official there. He found the right bank to get us as close to the monthly payment we specified that we could do. He was also friendly and easy to work with. Both gentlemen have been diligent this past week in asking how we are enjoying our new Benz. I'm loving it. It is such an awesome SUV. So may features. I can say this is my first Mercedes and my best car buying experience ever. I'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elmbrook Benz is the Best!

By trabe on 7/23/2014 at 10:47 PM. Helped by Jim Vanides, Jason Mayes.

From the moment I arrived and began looking at vehicles to the moment I signed on the line, I was treated with courtesy and respect. I appreciated that Jim was professional and knowledgeable in helping me make the best car choice for me (I love my E350!), but he was also personable and lively, making the car-buying experience actually fun--not the stiff, high-pressured experience I had been dreading. When the time came to work the price and financing, Jason was fair and clear and delivered on all terms we discussed, again adding to the comfortable experience overall. I thoroughly enjoyed the entire process and highly recommend Mercedes Benz of Elmbrook!

I would recommend this dealer.