Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

avoid

By Roman M on 2/11/2019 at 3:30 AM. Helped by Chuck.

AVOID THOSE DESTROYERS OF MERCEDES BENZ NAME. even under new ownership they deserve minus 5 stars review, they extremely dishonest and not accurate with sells , better better to go away and buy from different dealership , they promise one price when you come could be different principal value + hiding fees and taxes that not even applying your county . WHEN YOU WILL PROTEST THEY WILL TELL YOU TO GO SOMEWHERE ELSE AND BUY. SO RUDE PEOPLE. This Chuck(Charles McVay) or his general manager are "impossible to deal" with endless lies.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NEW BUYERS BEWARE! APR RATE CHANGES AFTER A WEEK!

By Codemaster on 2/2/2019 at 11:39 PM. Helped by Richard.

NEW BUYERS BEWARE! I purchased a vehicle last Saturday (January 26th 2019) from Mercedes Benz Escondido with an 1.99 APR rate. I traded in my old vehicle, and finances a new vehicle. Yesterday (after a week - Feb 1st 2019) dealer called me and mentioned that they are sorry that they made a mistake and Mercedes Finance approves the loan not with an APR 1.99 but 2.99 instead. So he told me that I need stop by the dealer to sign the new contract. I said "we have a contract and this should not be my problem at all. I dropped my vehicle to you guys and got MY new car and drove it home. After a week you are calling and telling me that APR rate has been increased to 2.99 which is unacceptable". And the sales man said I can return the vehicle back if I don't want to sign the new contract. I told them I don't want to do anything before I get a legal advice because I will definitely fight to the end if I am right. Based on the law in California, my lawyer told me that for them to be able to change the rate, the contract should clearly indicate that "This contract is NOT Final" which does not say anywhere on my contract so it is binding them. That 1 percent APR increase makes 20 bucks per month and total of around $1500 in 72 months.. "Big Brand Mercedes" coming after 20 bucks per month because of their mistake which the customer has nothing to do with. I am writing through every single channel about this experience as well as the corporate office and BBB. Also contacted with the FTC as well. Whatever my legal rights I will be going through till to the end. I really didn't want to believe this but its real. I feel sad about those sales guys who really helped me a lot during my buying process but this very poor experience shaded all their work. Thanks, Hayri Berkan Bilgin

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Don't Walk, Run

By Fourteener54 on 1/19/2019 at 4:43 PM. Helped by Simon.

New owner doesn't care about customer satisfaction. Refused to pay any or part of cost to replace a missing key fob for used car. Arrogant and indifferent. Would never do business with them again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CLS 550 purchase

By tamcclurg on 12/12/2018 at 9:34 PM. Helped by Randy Johnson.

Thank you Randy Johnson of Mercedess-Benz of Escondido. Randy provided friendly and knowledgeable service and made the purchasing process quick and easy, I cannot recommend him highly enough. Thank you Randy. I LOVE my car! Best car EVER!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Unprofessional dealer

By Dave on 10/19/2018 at 2:37 AM. Helped by Robert in sale never personally talk to anybody else just a Bunch of he saids.

Agreed to a deal to purchase a car from them set them up with my credit Credit union directly because I live in Arizona , After speaking with my credit union and knowing I was approved they insisted on me writing a check for the full amount to hold until the credit union overnighted them the check . I was told if I did not write them a check they would not release the car . I have made multiple phone calls to General manager, the sales manager, and the finance manager to find out why they made buying a $6,500.00 vehicle so difficult , not one person has returned a call . Worst dealership I have ever dealt with.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

AAA+++

By SOCALGUY on 8/16/2018 at 4:52 PM. Helped by Brian Howe.

Service advisor Brian Howe was very customer centric and knows Mercedes Benz vehicles inside out. New ownership appears to be very oriintated to customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By C63escondido on 1/14/2018 at 12:23 AM. Helped by Jeff and Raymond.

Jeff service advisor and Raymond service manager are great they help and explain me thoroughly about my vehicle and the mechanic helpful on working my vehicle great work 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and convenient

By Golfguy on 1/11/2018 at 3:15 PM. Helped by Service advisor.

Easy and accommodating clean friendly staff, nice lounge area, very professional and competent staff. They tended to all my needs and detailed my car when they were done.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Zaira and Mike are great

By Happy Customer 2018 on 1/11/2018 at 1:12 AM. Helped by Zaira Arriola, Mike Napolitano, Doug and Raymond.

-Zaira Arriola, Mike Napolitano, Doug (Service Director), Raymond (Service Manager), and entire staff are respectful and attentive. I appreciate the great customer service Zaira Arriola always provides. Zaira is a hard worker, dedicated, and phenomenal at her job. Please recognize her exceptional work. Moreover, Mike Napolitano is amazing at his job and should be recognized as well. Both Zaira and Mike are an asset to the company and should be commended for their exceptional customer service. Doug is great and a consummate gentleman. Raymond is great as well. Please note: I do miss the car cleaning vendor the Escondido location used to utilize when Pablo was on your staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy clients

By Krisgraff on 1/10/2018 at 7:24 PM. Helped by Chuck mc Vay.

Our sales consultant Chuck McVay was very professional, Idid not feel pressured nor did I feel overwhelmed. Chuck let us have our space while we were test driving and comparing cars but was right there when we had questions. When it came down to nigotiations he asked all the pertinent questions to make sure we were on the same page and a price was agreed upon. We did not have to do the back and forth with finance to get to the final price and that I appreciated! We left the lot with a great deal and we would recommend Chuck and Mercedes Escondido!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mercedes cabriolet

By Dcc11412 on 1/4/2018 at 2:09 AM. Helped by Cameron Rook.

I thoroughly enjoyed the process of buying a new Mercedes at this dealership. I worked with Cameron Rook who was very professional in all aspects. I believe we both got a fair deal in the end. Cameron addressed any concerns I had throughout the process. He continued to follow up with me after the purchase to assure that I was satisfied. The whole process including Cameron was top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service

By Moonhilee on 12/30/2017 at 4:54 PM. Helped by Jacob peterson.

Thank you to Jacob Peterson for explaining everything in detail whenever I need help. I would recommend this dealership to my friends and family in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Happycarguy on 12/30/2017 at 12:56 AM. Helped by Service advisor.

Professional experience from start to finish. I travel from Temecula even though there is a dealer in Temecula. They have earned my trust through service, pricing and professional expertise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Coach Rodney on 12/29/2017 at 1:14 AM. Helped by Adolfo Sosa.

Adolfo is a great service adviser. He is very knowledgeable and professional. I would recommend him and Mercedes Benz of Escondido to other customers without a doubt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

30K Mile Service

By Sam on 12/29/2017 at 1:09 AM. Helped by Jackob Petersen.

Went for a 30K service, given a reasonable quote with a discount and received a prompt service. I was given a reasonable tire replacement quote, thinking of going back and getting them replaced soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hi excellent service department

By Mahjouri on 12/21/2017 at 7:57 PM. Helped by Adolfo.

Excellent customer service. Very professional, cordial and honest. I have been going there since I have purchased my first MB in 2014. I go there for any services, including tire purchase. MB has an excellent warranty program.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

painless

By Renee on 12/19/2017 at 9:37 PM. Helped by adolfo.

the service is dept. is great at this dealership, I call Adolfo he is always nice and helpful , and lets me now exactly what needs to be done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Stidham123 on 12/18/2017 at 3:16 PM. Helped by Larry Hastings.

Worked with the service writer who is knowledgeable, well mannered,respectful of my time. I work with Larry Hastings. I will wait to work with him when my schedule will allow. He follows with great detail and consider my time. Very important to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Races123 on 12/15/2017 at 3:16 PM. Helped by John Napolitano.

Excellent service from beginning to end . John was very friendly and gave me good information for next service. My husband will be going back to this service center with his C63

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service and technical perfect

By Mercedes on 12/14/2017 at 6:58 PM. Helped by Adolfo.

Car coming with issue into the dealership. It was a very difficult issue Dealer find the problem after a day Thank you Adolfo Sassa Happy Holiday

I would recommend this dealer.