Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
4  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They did not perform

By RZ on 7/7/2018 at 4:37 PM. Helped by James Hargan, Randy Lyons.

My engine light went on while on vacation in AZ in June 2018. We wound up going to Mercedes-Benz of Flagstaff and I gave a complete description of what had happened over the several prior days. They told me my diesel emission fluid was low, there was no problem with any sensors, there was no warranty coverage, allegedly simply filled the DEF tank and gave me a bill for over $230. 464 miles later the engine light again went on, we stopped at Auto Zone in Albuquerque where they did a computer check and discovered a problem with the exhaust (which, by the way is involved with the DEF). I returned to Houston, TX with the engine light still on told my Houston Mercedes dealer of the recent history, gave them copies of the Flagstaff bill and Auto Zone printout. Mercedes-Benz of Houston North did COMPLETE check, discovered two faulty sensors and covered it under warranty. I asked Flagstaff for some reimbursement and they denied any negligence, told me the engine light coming on again after their "repairs" was a coincidence and refused to provide any consideration. In my opinion either they had a customer from Houston they would never see again and took advantage of the situation or they simply did not perform a thorough examination of the problem or they were not qualified to work on a diesel engine Mercedes. Glad I do not have to depend on Mercedes-Benz of Flagstaff for any further work on any car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Alison on 12/22/2017 at 3:13 PM. Helped by Stephen and Jesse.

I found the Mercedes-Benz dealership in Flagstaff to be wonderful to deal with. My Mercedes Sprinter van wouldn't start and I had it towed to Flagstaff. The battery was weak and they replaced it. Batteries for those vehicles are not cheap, but they completed the work quickly. However, the problem persisted and I had to bring it back it. Every step of the way, I was treated as if I was their only and most cherished customer, going out of their way to help in whatever way they could. The second time, the van was in for a few days, as they were not sure what the problem was, and were testing it and trying out various possible fixes. I was given a new Mercedes as a loaner car for the duration. Every time I called I got a patient, detailed update. There had been rodent damage and there was a possible computer issue. When they returned the van to me, in case the problem still wasn't fixed, I received a huge pre-Christmas surprise. The bill was for $0, even though they had spent many hours trying to diagnose it. Stephen even helped me spray the engine with peppermint oil and install a flashing light to discourage further rodent damage. The guys in sales were as helpful as possible too - driving me to pick a rental car the first time I was towed and arrived on a Saturday when the service department wasn't open. I highly recommend this dealership for service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful customer service !

By Star Kelley-Raymer on 10/29/2016 at 6:57 PM. Helped by Greg Ring, Lucius, KC, Greg Szymanski.

I could not have been happier with my sales experience and the way I am treated as a customer. I absolutely dreaded the experience of having to purchase a new car and the entire staff have been helpful and friendly. Greg Ring, sales manage, has gone not of his way to make me feel like a VIP. Greg Szymanski, service manager has been very responsive. I had told my sales person, Lucius, exactly what I was looking for in a used car and my expectations were exceeded. I will probably have the car for many years! However, I will certainly encourage my husband to buy a car from Mercedes Benz of Flagstaff when he is ready for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Saved the Day

By Mercedes Mama on 9/3/2016 at 10:39 PM. Helped by Tina, Sandra and Debra.

Best Service experience yet. I have gone to 2 other Mercedes dealerships but this one went above and beyond when my car broke down on freeway.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mercedes unworthy

By MBfan on 12/17/2015 at 3:38 PM. Helped by Greg Szymanski.

Misdiagnosed what was wrong with my car command. My car was there 5 days in total. Still not fixed. After a letter of complaint to MB USA I was sent to Schumacher in Scottsdale. My command was diagnosed and fixed in no time.

I would not recommend this dealer.